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11 results for Senior Customer Service Representative in Metuchen, NJ

Customer Service Representative

New York, NY
remote
Temporary / Contract
18 - 21 USD / Hourly
We are looking for a Customer Service Representative to join an education-focused organization in New York, New York, in a fully remote Contract role. In this position, you will support subscription and order processing activities while helping maintain a positive experience for customers through accurate records and responsive service. This opportunity is ideal for someone who is organized, detail-oriented, and comfortable partnering with internal teams to keep account information current and complete. Responsibilities: • Handle incoming subscription and order requests, ensuring each transaction is entered accurately and completed in a timely manner. • Maintain customer account records by updating subscriber details and verifying information for completeness and accuracy. • Work closely with billing partners to organize payment-related information and support smooth order fulfillment. • Review account and order data to identify discrepancies, correct errors, and improve overall data quality. • Respond to customer inquiries through email and other communication channels with professionalism and empathy. • Support administrative customer service tasks such as order entry, data entry, and follow-up coordination as needed. • Use spreadsheets and business systems to track activity, document updates, and monitor processing progress. • Collaborate effectively with team members while also managing assigned work independently in a remote environment.
2026-06-12T00:00:00Z

Customer Service Representative

Long Island City, NY
onsite
Temporary to Hire
28.5 - 30 USD / Hourly
seeking a detail-oriented Bilingual Administrative Support Specialist to join its team in Long Island City, NY. This role is ideal for an administrative professional with strong analytical skills who is comfortable working in a fast-paced support environment. The position will involve assisting drivers at the customer service window, researching payment-related issues, and maintaining accurate information in Excel.Key Responsibilities:<ul><li>Provide front-line support at the customer service window alongside two other team members</li><li>Assist drivers with payment-related inquiries and resolve issues related to delayed or missing payments</li><li>Research and gather the appropriate information needed to address driver concerns</li><li>Maintain and update tracking information in Excel spreadsheets</li><li>Perform administrative and analytical support tasks as needed</li><li>Communicate clearly and professionally with drivers and internal team members</li></ul>
2026-06-15T00:00:00Z

Customer Service Representative

Mahwah, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to join a technical support team serving the dealer network and internal partners in New Jersey. This contract-to-permanent opportunity is ideal for someone who combines strong customer service skills with the ability to handle parts-related questions in a fast-paced call center environment. The person in this role will provide accurate guidance, manage issue resolution from intake through follow-up, and contribute to a high standard of service through consistent communication and attention to detail. Responsibilities: • Respond to technical parts inquiries from dealership contacts and internal teams, delivering clear and timely support by phone and through case follow-up. • Manage product inspection requests for the North American market, coordinating with warehouse teams and communicating updates through final resolution. • Track newly released parts and confirm correct usage or application information to support accurate guidance for customers. • Review parts-related communications and reference materials to help ensure technical information is correct and up to date. • Record customer interactions and issue details in the current call logging system to maintain accurate service documentation. • Prepare and maintain recurring daily, weekly, and monthly reports to support team visibility and operational tracking. • Participate in training, coaching, safety activities, and continuous improvement efforts aligned with team standards and lean practices. • Maintain a thorough and attentive approach in all interactions, protect confidential information, and support additional service-related tasks as needed.
2026-06-12T00:00:00Z

Customer Service Representative

Rosedale, NY
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to support customers with prompt, attentive assistance in New York. This Long-term Contract position is ideal for someone who communicates clearly, handles a high volume of interactions with confidence, and takes pride in delivering accurate service. The role focuses on resolving inquiries, processing orders, and creating a positive experience across inbound and outbound customer communications. Responsibilities: • Respond to incoming customer calls and provide timely, courteous support for questions, concerns, and service needs. • Place outbound calls as needed to follow up on requests, confirm details, or provide updates related to customer accounts and orders. • Enter customer orders accurately into the appropriate system while verifying information for completeness and correctness. • Address routine service issues by identifying customer needs, explaining available solutions, and guiding each interaction toward resolution. • Maintain detailed records of conversations, actions taken, and order activity to support service accuracy and continuity. • Manage a steady call volume while meeting quality expectations and maintaining an attentive, customer-focused approach. • Coordinate with internal teams when necessary to help resolve order-related questions and ensure timely service completion.
2026-06-16T00:00:00Z

Customer Service Representative

Fairfield, NJ
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support daily order processing and customer communication for a busy operation in Montville, NJ. This Contract position is ideal for someone who enjoys balancing customer support, order accuracy, and coordination with internal teams in a fast-moving environment. The person in this role will help ensure orders, shipping details, and account documentation are handled efficiently while providing timely updates to customers. Responsibilities:• Review incoming customer and purchase orders, confirm product availability, and enter complete and accurate order details into the system.• Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related questions in a prompt and attentive manner.• Coordinate closely with warehouse and operations staff to support accurate fulfillment, inventory alignment, and shipment readiness.• Prepare shipping-related paperwork, including bills of lading, and provide freight rate information for outbound orders.• Create sales orders, invoices, credit memos, and related account documentation while maintaining precise records.• Investigate and process freight claims involving damaged merchandise and follow through on required documentation.• Maintain organized digital and physical files for customer accounts, inventory information, and transactional records.• Respond to inbound calls and messages courteously, and provide current inventory information when requested.
2026-06-17T00:00:00Z

Customer Service Supervisor

Bristol, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Highly regarded organization in greater Philadelphia is seeking a Customer Service Lead for a possible temporary opportunity. This role is on-site and will begin immediately. RESPONSIBILITIES: • Collaborate with the marketing team to analyze and develop promotions aimed at increasing overall sales and channel volume. • Collaborate with cross functional departments on DTC customer service programs • Develop and mentor the team to enhance the call center’s performance and deliver best in class customer service experience • Lead the team in providing responses through SMS, chat, email, and phone • Assist in training, workforce management, and budget management for the team. • Maintain optimal performance and sales levels while consistently adhering to Lenox’s highest quality standards. • Support the customer service process and communicate with both the Lenox team and end consumers in a professional manner. • Track and analyze Call Center performance against service goals/metrics; provide regular reports to management and business unit customers regarding performance relative to goals, along with recommended actions. • Establish and ensure compliance with standard practices and processes in the call center; be responsible for implementing best operational practices and process improvements. • Prepare team reports and analyze performance statistics. • Build a team environment through regular contact, training, communication, and meetings with staff and team members. • Act as the point of contact for escalated customer issues, ensuring resolution to customer satisfaction. • Hold all employees accountable for achieving stated goals, administering corrective action via performance plans when goals are not met, and providing timely recognition when goals are achieved. • Perform other duties as assigned. MUST REQUIREMENTS: • A minimum of 5-7 years of previous supervisory or management experience. • Ability to work flexible hours as needed, including days, evenings, rotating Saturdays and weekends, holidays, and additional hours when required. • Strong interpersonal, writing, and problem-solving skills. • Capability to lead and coach multiple teams while handling various issues simultaneously. • Ability to promote teamwork and foster high employee morale. • Strong listening skills. For immediate consideration please call the Trevose PA office of Robert Half at 215-244-1551. Thank you!
2026-06-17T00:00:00Z

Customer Service Manager

Fairfield, NJ
onsite
Permanent / Full Time
80000 - 95000 USD / Yearly
We are looking for an experienced Customer Service Manager to lead a high-performing customer service team in Fairfield, New Jersey. This role is responsible for elevating the customer experience, strengthening day-to-day service operations, and building effective partnerships across the organization. The ideal candidate brings a hands-on leadership style, sound judgment, and a commitment to continuous improvement in a manufacturing environment. Responsibilities:• Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints.• Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track.• Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention.• Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience.• Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions.• Refine support processes and workflows to improve efficiency, accuracy, and overall service quality.• Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership.• Work closely with operations, sales, and other internal partners to align service efforts with broader business goals.• Maintain reliable documentation of customer communications, case activity, and service-related data within company systems.
2026-06-16T00:00:00Z

Customer Service Associate

Jersey City, NJ
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Customer Service Associate to support customers in Jersey City, New Jersey within the gambling industry. This Long-term Contract opportunity is ideal for someone who excels at resolving inquiries, building positive customer relationships, and delivering dependable service across high-volume support channels. The role focuses on creating smooth customer experiences, addressing concerns with professionalism, and using service tools effectively to maintain satisfaction and trust. Responsibilities: • Respond to customer questions across phone and other service channels with accuracy, professionalism, and a customer-first approach. • Manage client interactions within CRM systems, ensuring records are updated clearly and consistently after each contact. • Resolve service concerns and complaints by investigating issues, identifying practical solutions, and following through to completion. • Strengthen customer relationships by providing timely support and maintaining a positive, helpful communication style. • Monitor customer needs and escalate complex matters when necessary to support efficient issue resolution. • Contribute to overall customer satisfaction by delivering consistent service in a fast-paced call center environment.
2026-06-11T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
15.8365 - 18.337 USD / Hourly
We are looking for a Member Service Representative to support members with day-to-day account needs while delivering attentive, detail-oriented service in Morris Plains, New Jersey. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping customers, handling financial transactions accurately, and contributing to smooth branch operations. The person in this role will serve as a trusted point of contact for member questions, account support, and routine banking activity while maintaining a high standard of accuracy, confidentiality, and compliance. Responsibilities:• Provide responsive support to members by clarifying account details, explaining available services, and guiding them toward appropriate solutions.• Handle everyday financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders with a strong focus on precision.• Manage cash and check activity in accordance with established balancing practices, internal controls, and security expectations.• Open, update, and close member accounts while confirming that all required forms and supporting documentation are complete and accurate.• Identify routine service issues, resolve them efficiently, and elevate more complex concerns to the appropriate team for follow-up.• Maintain organized records related to transactions, account activity, and service requests to support accurate branch documentation.• Assist with daily operational tasks, including cash drawer reconciliation and branch opening or closing duties when assigned.• Follow branch policies, privacy standards, and regulatory requirements while helping promote a secure and compliant environment
2026-06-16T00:00:00Z

Customer Support Assistant

Bridgewater, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>company holidays</li></ul>Responsibilities:<ul><li>Enter and process customer orders accurately and efficiently</li><li>Coordinate shipments with internal teams and external carriers</li><li>Track orders and ensure timely delivery to customers</li><li>Communicate with clients regarding order status, updates, and issues</li><li>Resolve discrepancies related to orders, pricing, and shipments</li><li>Maintain accurate records of customer interactions and transactions</li><li>Work closely with sales, warehouse, and logistics teams</li><li>Assist with general administrative and customer support tasks</li></ul>
2026-06-09T00:00:00Z

Senior Systems Engineer

Brooklyn, NY
onsite
Temporary to Hire
45 - 65 USD / Hourly
FULLY ONSITE REQUIRED- 5 DAYS IN OFFICE- BROOKLYN Top Required Skills<ol><li>Virtualization, server infrastructure, and enterprise storage systems (VMware, Hyper-V, Azure, Windows Server)</li><li>Automation, monitoring, scripting, and RMM platforms (NinjaOne and similar MSP tools)</li><li>Network architecture and security including routing, switching, VLANs, VPNs, firewalls, and wireless infrastructure</li></ol> Key Responsibilities:- Design, deploy, and support virtualization, server, storage, networking, and cloud infrastructure- Configure and optimize enterprise storage, replication, backup, and disaster recovery solutions- Implement, maintain, and improve automation, monitoring, and RMM platforms including NinjaOne- Manage and support hybrid cloud environments integrating on-premises infrastructure with Azure, AWS, and Microsoft 365 services- Troubleshoot and resolve complex infrastructure, networking, virtualization, cloud, and performance issues- Configure and support routing, switching, VLANs, VPNs, firewalls, and wireless networking solutions Required Skills:- Strong experience designing and supporting virtualization platforms, enterprise storage systems, and high-availability infrastructure- Strong experience supporting cloud platforms including Microsoft Azure, Amazon Web Services (AWS), and Microsoft 365 environments- Strong understanding of network architecture, switching, routing, VLANs, VPNs, firewalls, wireless infrastructure, and WAN connectivity across enterprise networking platforms including Cisco, Ubiquiti, Peplink, and similar technologies- Experience with automation, monitoring, scripting, and RMM platforms such as NinjaOne and other MSP-focused tools- Strong troubleshooting and problem-solving skills across servers, storage, networking, and cloud environments Preferred Experience:- Familiarity with high-availability, replication, and business continuity strategies- Experience working in MSP or multi-client environments- Experience supporting both cloud and on-premises infrastructure
2026-06-09T00:00:00Z