44 results for It Systems Analyst in Metuchen, NJ

IT & Business Systems Analyst

Oyster Bay, NY
onsite
Permanent
100000 - 140000 USD / Yearly
We are looking for an IT & Business Systems Analyst to join our team in Oyster Bay, New York. In this role, you will play a key part in bridging technology and business needs by optimizing systems, improving workflows, and supporting IT operations. The ideal candidate will have a strong background in business analysis, system coordination, and technical problem-solving. Responsibilities: • Collaborate with stakeholders to identify, analyze, and document requirements for software projects and system enhancements. • Manage and enhance the Kace ticketing system, focusing on workflow optimization and reporting. • Assess and recommend technology solutions in collaboration with the IT Manager and external vendors. • Coordinate system implementations, lead user training sessions, and create comprehensive documentation to support users. • Partner with the Manufacturing Process Analyst to align IT strategies with operational workflows. • Develop and maintain standardized IT processes, ensuring clear communication and efficient workflows across teams. • Oversee the management and organization of SharePoint content and structure to improve usability. • Identify opportunities for automation using Microsoft tools and third-party applications, and implement solutions. • Work with external vendors to enhance website content management systems. • Provide backup support for desktop and end-user IT-related issues to ensure seamless operations.
2026-02-11T00:00:00Z

Business Systems Analyst

Newark, NJ
remote
Temporary
51.4615 - 59.587 USD / Hourly
We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal. This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support. Key Responsibilities<ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul>
2026-02-09T00:00:00Z

Senior IT Systems Administrator

New York, NY
onsite
Contract / Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for an experienced Senior IT Systems Administrator to join our team in New York, NY. This is a Contract to permanent position, offering an exciting opportunity to support and enhance the IT infrastructure of a dynamic organization in the museum and art gallery sector. The ideal candidate will have a strong background in managing IT systems, ensuring seamless operations, and implementing best practices for security and efficiency. Responsibilities: • Manage and maintain SaaS services, endpoint security, vendor relationships, and IT inventory to ensure smooth day-to-day operations. • Oversee technical support for end-users, addressing issues promptly to maximize productivity. • Lead hardware and software deployment, troubleshooting, and maintenance efforts. • Collaborate with People Operations to streamline onboarding and offboarding processes, including equipment provisioning through Rippling. • Administer and optimize office networks, ensuring robust connectivity and reliability using Ubiquiti. • Support Google Workspace operations, maintaining functionality and resolving issues as needed. • Work closely with internal development teams to provide technical assistance for proprietary applications. • Implement security best practices across IT systems and networks to safeguard organizational data. • Ensure the functionality of Google Meet and AV equipment within conference rooms to support uninterrupted meetings. • Standardize processes and establish operational best practices to improve transparency, speed, and quality.
2026-03-11T00:00:00Z

Workday Systems Integration Analyst

New York, NY
onsite
Contract / Temporary to Hire
63.3365 - 73.337 USD / Hourly
We are looking for a skilled Workday Systems Integration Analyst to join our team in New York, New York. This Contract to permanent position offers the opportunity to lead integration efforts for Workday Finance, ensuring seamless connectivity with other systems. The ideal candidate will bring technical expertise in Workday integrations and financial processes along with strong functional knowledge to support operational excellence. Responsibilities: • Oversee the integration of Workday Finance modules with external systems, ensuring efficient data flow and functionality. • Develop and maintain technical solutions, including APIs, to support seamless system interactions. • Collaborate with stakeholders to gather and analyze business requirements for integration projects. • Configure and manage Workday systems to align with organizational needs and compliance standards. • Provide troubleshooting and support for integration-related issues, ensuring minimal disruption to operations. • Create comprehensive documentation for integration processes, configurations, and system updates. • Lead efforts to optimize integration performance and scalability. • Coordinate with cross-functional teams to ensure successful implementation of integration solutions. • Develop client-side scripts to enhance system functionality and user experience. • Stay updated on Workday capabilities and industry trends to recommend improvements.
2026-03-11T00:00:00Z

Systems Engineer

Willow Grove, PA
onsite
Permanent
90000 - 100000 USD / Yearly
We are looking for a skilled Systems Engineer to join our team in Willow Grove, Pennsylvania. This role involves providing advanced technical support and contributing to the successful implementation of various IT projects within a managed services framework. The ideal candidate will bring expertise in systems and network management, ensuring the seamless operation and optimization of critical technologies. Responsibilities: • Deliver expert-level support for escalated technical issues across systems and network environments. • Oversee the deployment, configuration, and maintenance of Microsoft Windows Server and Active Directory. • Manage Azure Active Directory services, ensuring reliable access and security. • Implement and maintain Citrix technologies to support virtual desktop environments. • Administer Microsoft Exchange to ensure efficient email communication systems. • Develop and execute IT infrastructure projects, ensuring alignment with organizational goals. • Conduct system performance evaluations and apply necessary improvements. • Collaborate with cross-functional teams to address technical challenges and enhance system reliability. • Maintain comprehensive documentation of systems, processes, and procedures. • Stay updated on emerging technologies to recommend and implement innovative solutions.
2026-03-05T00:00:00Z

Systems Engineer

New York, NY
onsite
Permanent
135000 - 155000 USD / Yearly
Our company is seeking a highly skilled and motivated Systems Engineer to join our technology team in New York City. This is an exciting opportunity for a proactive IT professional to play a critical role in maintaining and optimizing our IT infrastructure.Job Summary:As a Systems Engineer, you will be responsible for supporting, maintaining, and enhancing our IT systems to ensure seamless operation and exceptional reliability. Your knowledge and experience will help drive our technical initiatives and support our end-users efficiently.Responsibilities:<ul><li>Manage and maintain IT infrastructure including servers, storage systems, network devices, and all related components.</li><li>Monitor system performance, promptly troubleshoot issues, and ensure high system availability and reliability.</li><li>Configure and administer Azure cloud services (virtual machines, storage, networking, security).</li><li>Oversee Windows Server environments (2016/2019/2022): installation, configuration, and ongoing maintenance.</li><li>Manage Active Directory, including user accounts, group policies, security permissions, and domain services.</li><li>Perform virtualization tasks using VMware: provisioning servers, managing virtual machines, and resolving escalated issues.</li><li>Administer Barracuda Backups Appliance and support data backup and recovery processes.</li><li>Maintain SAN Nimble storage systems to ensure performance and continuity.</li><li>Collaborate with teams to implement and manage secure file transfer solutions (MFT, SFTP).</li><li>Conduct system upgrades, patching schedules, and security updates based on best practices.</li><li>Provide timely technical support to end-users, resolving issues related to hardware, software, and network connectivity.</li><li>Create and maintain robust documentation for system configurations, operational procedures, and troubleshooting processes.</li></ul>
2026-02-11T00:00:00Z

Technical Business Analyst

Union, NJ
onsite
Contract / Temporary to Hire
39.5865 - 45.837 USD / Hourly
Position Summary:We are seeking a Technical Business Analyst / Applications Analyst to support, enhance, and lead the implementation of enterprise systems, with a focus on systems integration, APIs, and reporting. While experience with Ellucian Colleague is a plus, we welcome candidates with expertise in other ERP systems or enterprise platforms used in higher education. The ideal candidate will have a strong background in business analysis, system configuration, and cross-platform integrations, particularly with cloud-based technologies. Key Responsibilities:<ul><li>Lead and manage projects related to the implementation, enhancement, and integration of ERP or enterprise systems (e.g., finance, housing, HR, admissions).</li><li>Collaborate with stakeholders to gather, document, and analyze business and technical requirements.</li><li>Translate business needs into system functionality through configuration, workflow design, and limited coding/customization.</li><li>Work with APIs and integration tools to ensure seamless data exchange across systems.</li><li>Design and support reports and dashboards to meet operational and strategic decision-making needs.</li><li>Create and maintain documentation for system configurations, workflows, data mappings, and integrations.</li><li>Deliver user training and provide ongoing support for system users and departments.</li><li>Stay informed of best practices and trends in ERP systems, data integration, and higher education technology.</li></ul>
2026-03-12T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary
33.25 - 38.5 USD / Hourly
We are looking for a dedicated Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support and troubleshooting assistance to ensure seamless operations. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic and fast-paced environment. Responsibilities: • Respond promptly to service desk tickets, ensuring timely resolution of technical issues. • Provide support for Windows systems, including installation, updates, and troubleshooting. • Manage and maintain Active Directory accounts, including user access and permissions. • Diagnose and resolve basic technical problems related to hardware, software, and network connectivity. • Assist end-users with Windows 10 issues, ensuring efficient and effective solutions. • Document and track support requests to maintain accurate records and improve service delivery. • Collaborate with team members to identify and implement improvements in support processes. • Offer guidance and training to users on system functionalities and best practices. • Escalate complex issues to higher-level support teams when necessary. • Monitor system performance and proactively address potential problems.
2026-03-11T00:00:00Z

Help Desk Analyst

Springfield, NJ
onsite
Temporary
25.65 - 29.7 USD / Hourly
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment. Responsibilities: • Provide first-level technical support for hardware, software, and network-related issues. • Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems. • Assist with configuration management and system deployments to ensure seamless operations. • Manage and maintain Active Directory accounts and permissions. • Support the setup and maintenance of Cisco and Citrix technologies. • Respond to and resolve help desk tickets in a timely and detail-oriented manner. • Guide end-users through problem-solving steps and provide clear instructions. • Document technical issues and resolutions to contribute to the knowledge base. • Collaborate with team members to improve IT processes and customer satisfaction. • Ensure compliance with company policies and security standards.
2026-02-09T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary
47.5 - 55 USD / Hourly
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide technical expertise and support to ensure seamless operation across various devices and systems. This is a long-term contract position that offers an excellent opportunity to work with cutting-edge technologies and deliver exceptional customer service. Responsibilities: • Provide technical support for Mac computers, Apple devices, and associated hardware. • Manage and configure devices using MDM technologies such as Jamf Pro. • Administer user accounts and permissions via tools like Okta. • Troubleshoot and resolve issues related to computer hardware, software, and audio-visual systems. • Ensure proper setup and maintenance of devices through configuration management. • Assist with deployment and management of Rippling software. • Collaborate with team members to identify and address technical challenges. • Deliver timely and effective solutions to enhance user experience. • Document and track support requests to maintain accurate records. • Stay updated on emerging technologies to improve support services.
2026-03-09T00:00:00Z

Application Analyst

Madison, NJ
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
This entry-level role supports operational activities across various enterprise systems related to manufacturing, supply chain, finance, and commercial operations. The analyst will collaborate with both technical and business teams to resolve issues, assist with system enhancements, and support integration efforts. This position offers an excellent opportunity to gain broad exposure to enterprise IT systems within a multinational organization.Key Responsibilities:<ul><li>Support daily operations of enterprise applications, integrations, and data workflows</li><li>Troubleshoot and resolve system or data-related issues with internal and external stakeholders</li><li>Execute configuration updates, system checks, and user-requested changes under guidance</li><li>Assist with onboarding processes for partners, users, or data feeds</li><li>Participate in testing and validation of system updates and project rollouts</li><li>Create and maintain documentation for standard operating procedures and user support</li><li>Monitor system dependencies including certificates, file transfers, and scheduled tasks</li><li>Collaborate with global IT and business teams to ensure application reliability</li><li>Comply with internal controls, data governance standards, and regulatory requirements (e.g., SOX, GDPR)</li></ul>
2026-02-09T00:00:00Z

Software Engineer

New York, NY
onsite
Permanent
160000 - 240000 USD / Yearly
We are looking for a skilled Software Engineer to join our dynamic team in New York, New York. This role is ideal for a driven, detail-oriented individual with expertise in full-stack development and a passion for creating high-performance applications. The ideal candidate thrives in fast-paced environments and enjoys building solutions that delight users. Responsibilities: • Develop and maintain full-stack applications using TypeScript, React, and React Native. • Design, implement, and optimize low-latency systems and performance-sensitive software. • Collaborate with cross-functional teams to deliver high-quality solutions that meet user needs. • Contribute to the development of mobile applications with expertise in React Native. • Write clean, efficient, and scalable code to ensure optimal application functionality. • Debug and troubleshoot technical issues to maintain system reliability. • Participate in code reviews and provide constructive feedback to team members. • Stay up-to-date with emerging technologies and incorporate best practices into development processes. • Work in an entrepreneurial environment, taking ownership of projects and driving them to completion. • Engage with product teams to understand user requirements and deliver impactful solutions.
2026-03-12T00:00:00Z

Software Engineer

Neptune, NJ
remote
Temporary
71.25 - 82.5 USD / Hourly
We are looking for a dedicated Software Engineer to join our team in Neptune, New Jersey. This is a long-term contract position offering a unique opportunity to work on software asset management using advanced tools like Flexera Asset Management Enterprise. The ideal candidate will bring expertise in software licensing, financial analysis, and automation to optimize IT operations. Responsibilities: • Serve as the primary administrator for Flexera Asset Management Enterprise, ensuring smooth functionality and system optimization. • Develop and document comprehensive standard operating procedures (SOPs) for a Flexera-focused software asset management program. • Manage the license database, perform detailed reconciliations, and ensure audit readiness for major software publishers such as Microsoft, Adobe, Oracle, and VMware. • Analyze software usage data through Flexera, identify cost-saving opportunities, and provide detailed financial reports. • Act as a subject matter expert on software licensing, offering guidance to leadership and cross-departmental teams. • Drive automation initiatives and implement best practices to enhance IT asset management processes. • Utilize Flexera SaaS module or ServiceNow to optimize workflows and improve system functionality. • Perform financial analyses, track key metrics, and generate insightful reports to support organizational goals.
2026-03-04T00:00:00Z

Software Engineer

New York, NY
onsite
Permanent
160000 - 250000 USD / Yearly
We are looking for a talented Software Engineer to join our dynamic team in New York, New York. In this role, you will leverage your expertise in full-stack development to create innovative software solutions that enhance user experiences. If you thrive in fast-paced environments and enjoy building impactful applications, this opportunity is perfect for you. Responsibilities: • Design, develop, and maintain high-quality software solutions using TypeScript, React, and React Native. • Collaborate with cross-functional teams to deliver seamless user experiences across web and mobile platforms. • Optimize applications for performance and scalability, ensuring low-latency and efficient functionality. • Implement and test new features to continuously improve product offerings. • Troubleshoot and resolve technical issues to maintain system reliability. • Contribute to the development of performance-sensitive applications that meet user needs. • Participate in code reviews and provide constructive feedback to uphold coding standards. • Stay updated on industry trends and emerging technologies to drive innovation. • Apply entrepreneurial thinking to create solutions in a startup environment. • Work on projects related to sports or similar industries, if applicable.
2026-03-12T00:00:00Z

Software Engineer

Oyster Bay, NY
onsite
Permanent
100000 - 140000 USD / Yearly
We are on the search for a Software Engineer to join our team located in Oyster Bay, New York. The role encompasses processing customer applications, maintaining customer records, and resolving customer inquiries. The Software Engineer will also monitor customer accounts and take suitable action. Responsibilities • Develop and test software using VB or Objective C • Implement systems design and software development • Conduct unit testing and integrated system testing • Develop databases using Oracle and/or SQL • Work collaboratively within a team or independently as required • Handle customer inquiries and resolve them efficiently • Process customer credit applications with accuracy • Maintain customer credit records meticulously • Monitor customer accounts and take necessary action • Gain knowledge of Inventory and Manufacturing-related systems
2026-03-05T00:00:00Z

Software Engineer

New York, NY
onsite
Permanent
160000 - 290000 USD / Yearly
We are looking for a skilled Software Engineer to join our dynamic team in New York, New York. As part of our organization, you will contribute to the development of innovative software solutions and play a key role in building high-quality applications. This role offers an exciting opportunity to work in a fast-paced environment, collaborating with talented professionals to create impactful technology. Responsibilities: • Design, develop, and maintain software applications using Python and TypeScript. • Collaborate with cross-functional teams to build and enhance web applications, leveraging frameworks like Next.js. • Write clean, efficient, and scalable code that meets project requirements. • Conduct thorough testing and debugging to ensure software functionality and reliability. • Participate in code reviews to maintain high standards and share best practices. • Optimize application performance and troubleshoot technical issues. • Stay updated on emerging technologies and incorporate them into development processes. • Contribute to the architecture and design of new software projects. • Document technical workflows and provide clear instructions for system use. • Work closely with stakeholders to understand requirements and deliver tailored solutions.
2026-02-11T00:00:00Z

Software Engineer

Piscataway, NJ
onsite
Contract / Temporary to Hire
39.5865 - 45.837 USD / Hourly
Requires excellent analytical, research, problem solving, and organizational skills. Excellent written and oral communication skills and the desire to work in a collaborative, cross-functional team environment. Experience in performance testing, writing performant code, optimizing existing code. Strong attention to detail and debugging skills. Experience evaluating, testing/prototyping, and recommending new opportunities for enhancing software and supporting processes. Experience doing business analysis and developing project timeline projections. Must understands and be proficient in object oriented (OO) design and systems development in a LINUX/UNIX and networked environment Required Knowledge, Skills, and Abilities: · Excellent knowledge in developing and maintaining Flutter applications for iOS, Android, web and desktop platforms· Good understanding of state management, Flutter flavors and app architecture· Proficiency in Dart and familiarity with other programming languages such as Kotlin, Swift or Java· Experience with Firebase, RESTful APIs, JSON and other web services· Experience with Git, CI/CD tools and agile methodologies· Strong communication and consultative skills· Self-initiated and proactive attitude· Writing clean, maintainable and testable code following best practices and guidelines· Troubleshooting and debugging issues across different platforms and devices· Keeping up to date with the latest trends and technologies in Flutter development· Excellent analytical, research, problem solving, and organizational skills.· Excellent written and oral communication skills and the desire to work in a collaborative, cross-functional team environment.· Experience in performance testing, writing performant code, optimizing existing code.· Strong attention to detail and debugging skills.· Experience evaluating, testing/prototyping, and recommending new opportunities for enhancing software and supporting processes.· Experience doing business analysis and developing project timeline projections.· Must understands and be proficient in object oriented (OO) design and systems development in a LINUX/UNIX and networked· environment.
2026-03-12T00:00:00Z

Business Process Analyst

Piscataway, NJ
onsite
Temporary
39.5865 - 45.837 USD / Hourly
A large academic institution is seeking a proactive and strategic Business Process Analyst to evaluate, optimize, and support business operations related to its Salesforce Service Cloud platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.Key Responsibilities:<ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul>
2026-02-09T00:00:00Z

IT Support Specialist

New York, NY
onsite
Permanent
65000 - 85000 USD / Yearly
Join our team as an IT Support Specialist, where you will oversee the day-to-day operation, provide technical support, and collaborate on system upgrades and maintenance projects. You’ll work closely with our global IT team and be involved with a range of IT initiatives supporting our business needs.Key Responsibilities<ul><li>Provide day-to-day IT support globally, resolving technical issues for users</li><li>Escalate unresolved issues to internal or external partners as needed</li><li>Ensure adherence to corporate security standards for computers and servers</li><li>Follow all documented IT procedures and workflows</li><li>Assist in the preparation and maintenance of user manuals and other technical documentation</li><li>Support the testing of IT security and cyber incident response plans</li><li>Complete administrative and ad-hoc tasks as directed by management</li></ul>What We’re Looking ForYou are a motivated self-starter with a continuous learning mindset and strong initiative. You enjoy solving problems, thrive in a teamwork environment, and are committed to maintaining secure and reliable systems.
2026-02-19T00:00:00Z

IT Support Specialist

Hackensack, NJ
onsite
Permanent
70000 - 90000 USD / Yearly
We are looking for a skilled IT Support Specialist to join our team in Hackensack, New Jersey. In this role, you will serve as a key point of contact for resolving technical issues and ensuring seamless IT operations within a legal environment. This position requires strong troubleshooting skills, proactive problem-solving abilities, the ability to work with outside IT vendors and a commitment to delivering exceptional technical support. Responsibilities:<ul><li>Serve as primary liaison between the firm and third-party IT support</li><li>Ensure deployment and maintenance of office technology (computers, printers, scanners, phones)</li><li>Provide technical support and troubleshooting for hardware, software, and peripherals</li><li>Track and resolve issues</li><li>Install and configure equipment per firm guidelines</li><li>Maintain conference room AV and video conferencing systems</li><li>Assist with office moves, remote events and office support as needed</li><li>Address wireless connectivity issues for internal and external users</li><li>Coordinate repairs with vendors</li><li>Perform other duties as assigned</li></ul>
2026-03-04T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
remote
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in New York, New York. As part of this long-term contract position, you will play a vital role in ensuring seamless IT support and troubleshooting for our organization. This role is ideal for someone with a strong technical background and excellent problem-solving skills. Responsibilities: • Provide first-level technical support to users by addressing hardware, software, and network-related issues. • Manage and resolve service desk tickets efficiently while maintaining timely communication with end-users. • Perform basic troubleshooting for Windows environments, identifying and resolving technical problems. • Administer and maintain Active Directory, including user account setups and modifications. • Assist with the installation, configuration, and updates of Windows 10 operating systems. • Ensure the proper functioning of IT systems by monitoring performance and implementing necessary fixes. • Document and track all support activities to maintain accurate records and improve processes. • Collaborate with team members to escalate and resolve complex technical issues. • Deliver exceptional customer service by providing clear guidance and support to users. • Maintain compliance with organizational IT policies and procedures.
2026-03-11T00:00:00Z

Help Desk/Desktop Support Analyst

Hoboken, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Hoboken, New Jersey. In this role, you will provide hands-on technical assistance to faculty, staff, and end users, ensuring smooth computing operations and resolving issues with a focus on excellent customer service. This is a long-term contract position that requires a proactive problem solver with strong technical knowledge and outstanding communication skills. Responsibilities: • Provide comprehensive Level 1 and Level 2 technical support to faculty, staff, and end users, addressing hardware, software, and connectivity issues. • Manage and prioritize support requests using Freshservice, ensuring timely and accurate resolution. • Troubleshoot and resolve issues across Windows and Mac environments, including remote access and connectivity challenges. • Set up and maintain peripherals, assist with equipment disconnects/reconnects, and support device-related concerns. • Configure and manage devices and endpoints using Microsoft Intune to ensure optimal performance. • Escalate complex technical issues following established procedures to ensure swift resolution. • Maintain detailed and accurate documentation of support activities and ticket updates. • Deliver customer-focused assistance with attention to detail, efficiency, and reliability.
2026-02-13T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary
33.25 - 38.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is based in New York, New York, and involves providing IT support to end users, primarily working with remote teams while managing onsite hardware logistics. The ideal candidate will have a customer-focused mindset and be adept at troubleshooting both macOS and Windows systems. Responsibilities: • Deliver Level 1 and Level 2 IT support to predominantly remote users, ensuring timely resolution of technical issues. • Diagnose and resolve hardware, operating system, and application problems on macOS and Windows laptops. • Manage identity and access tools, such as Okta, to ensure secure user access. • Track and update service tickets using Jira Service Desk while maintaining thorough documentation. • Provide support for Google Workspace applications, including Gmail, Drive, and Calendar, and perform basic administrative tasks. • Conduct basic network troubleshooting, addressing Wi-Fi and connectivity issues as they arise. • Handle shipping, receiving, configuration, and tracking of laptops and peripherals to ensure accurate inventory management. • Assist with onboarding and offboarding processes, including hardware setup and lifecycle management. • Offer hands-on troubleshooting for onsite IT equipment when necessary.
2026-03-12T00:00:00Z

Database Analyst

Jersey City, NJ
onsite
Contract / Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for an experienced Database Analyst to join our team in Jersey City, New Jersey. This Contract-to-Permanent position offers an opportunity to make a significant impact by leveraging advanced analytics and statistical methodologies to optimize user experiences and drive product innovation. The ideal candidate will collaborate with cross-functional teams to deliver data-driven insights, guide experimentation strategies, and improve key business metrics. Responsibilities: • Conduct comprehensive analytical projects to identify opportunities and address challenges within the user journey. • Serve as a strategic partner to product leaders by providing data-based recommendations to shape roadmaps and prioritize initiatives. • Utilize advanced statistical methods, including regression analysis, Bayesian inference, and clustering, to derive actionable insights. • Design and execute experimentation strategies, including A/B testing and quasi-experimental methods, to measure and enhance product performance. • Develop predictive models to anticipate user behavior and assess long-term impacts on business outcomes. • Create and maintain executive-level dashboards to monitor product KPIs and communicate findings effectively using visualization tools. • Translate complex data analyses into clear, actionable recommendations for senior leadership. • Mentor less experienced team members, fostering their skills in analytics, communication, and stakeholder engagement. • Collaborate with engineering and UX teams to ensure alignment and integration of analytical solutions.
2026-02-09T00:00:00Z

Business Analyst

Piscataway, NJ
remote
Temporary
51.4615 - 59.587 USD / Hourly
Position SummaryWe are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal. This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support. Key Responsibilities<ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul>
2026-02-20T00:00:00Z