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20 results for Customer Experience Specialist in Metuchen, NJ

Customer Experience Specialist

Parsippany, NJ
remote
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing organization in a contract capacity with permanent potential. This position focuses on strengthening the customer journey by combining technical training, call center oversight, and parts support into a consistent service experience. The role will work across customer-facing teams to ensure accurate product knowledge is shared effectively and that service interactions are handled with professionalism, clarity, and responsiveness. Responsibilities:• Design and deliver product and technical training programs for sales personnel and field service teams using current and reliable equipment information.• Organize and facilitate instructor-led learning sessions.• Monitor daily call center activity and provide guidance that helps resolve customer questions, technical concerns, and service-related issues effectively.• Partner with leadership to improve service quality across customer support, technical assistance, and parts-related interactions.• Support parts operations by helping maintain inventory accuracy, workflow consistency, and timely response to internal and external requests.• Provide hands-on troubleshooting assistance for equipment and connectivity concerns reported by customers or internal staff.• Review support trends and customer feedback to identify opportunities for stronger training content and better service outcomes.• Communicate with customers and cross-functional teams through phone and email channels to ensure issues are documented, addressed, and followed through to resolution.
2026-07-30T00:00:00Z

Customer Experience Specialist

Linden, NJ
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Experience Specialist to join our team on a Contract basis. This role is ideal for someone who enjoys creating a welcoming front-office experience while keeping administrative and customer support tasks organized and on schedule. You will serve as a key point of contact for visitors and internal teams, helping daily office activities run smoothly through strong communication, attention to detail, and dependable follow-through.Hours are Mon 11-4, Wed 11-4, Friday 10-3 Responsibilities:• Welcome guests, clients, and service providers in a courteous and attentive manner, ensuring a positive first impression of the office.• Manage incoming mail and package deliveries, routing items accurately to the appropriate recipients.• Prepare and coordinate outbound shipments, including packaging materials and shipment documentation as needed.• Keep digital and physical records well organized so information can be accessed quickly and accurately.• Provide day-to-day administrative support to the Customer Service team, helping with scheduling, correspondence, and related office tasks.• Enter, update, and verify data in company systems with a high degree of accuracy and confidentiality.• Handle clerical assignments such as document preparation, filing, and inbox support to maintain efficient workflows.• Assist with general office coordination and other operational duties based on business needs.
2026-07-30T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a branch team in Morris Plains, New Jersey in a contract role with the potential to become permanent. This position is ideal for someone who enjoys helping customers, handling financial transactions with accuracy, and creating a positive service experience in a fast-moving environment. The role combines day-to-day member support, transaction processing, account assistance, and careful record maintenance while upholding branch policies and service standards. Responsibilities:• Provide attentive front-line support by understanding member questions, clarifying account and service options, and delivering accurate guidance tailored to individual needs.• Address everyday service issues efficiently and escalate more advanced concerns when necessary to ensure timely resolution and a strong customer experience.• Handle cash and check activity with precision, including receiving, verifying, and distributing funds in accordance with established balancing and control procedures.• Complete routine financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders while maintaining accuracy and compliance.• Support account servicing activities by assisting with opening, updating, and closing deposit products and ensuring all required documentation is properly completed.• Maintain organized and accurate records related to transactions, service requests, and account activity, including timely preparation of forms and internal documentation.• Contribute to daily branch operations by balancing assigned work, researching discrepancies, and assisting with opening or closing tasks as needed.• Promote appropriate products and services by identifying customer needs and recommending solutions that align with their financial goals.• Follow security, privacy, and regulatory requirements consistently, and report unusual activity or operational concerns to help maintain a secure branch environment.
2026-07-24T00:00:00Z

Customer Care Social Media Specialist

Woodbridge, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Care Social Media Specialist to join a wholesale distribution organization. This hybrid opportunity offers a Long-term Contract assignment with a schedule that allows some flexibility, combining four days onsite with one remote workday each week. The person in this role will support customer-facing and administrative activities that help maintain service quality, coordinate internal operations, and protect the company’s brand experience. Responsibilities:• Organize and support recurring meetings for leadership and cross-functional groups by handling scheduling, meeting materials, communications, and follow-up documentation.• Maintain customer service and satisfaction records with accuracy, updating databases and coordinating with internal teams and external partners as needed.• Respond to customer-related issues by tracking concerns, assisting with resolution activities, and preparing correspondence for agencies or other outside parties.• Process service-related administrative tasks such as fulfillment requests, documentation updates, and other operational support tied to customer care programs.• Help manage office coordination needs, including supply monitoring, workspace organization, and onboarding preparation for incoming team members.• Provide calendar support and assist with travel planning and conference call arrangements for stakeholders when required.• Handle sensitive situations with sound judgment and professionalism, especially when matters may affect customer relationships or public perception.• Contribute to special projects and offer flexible support during occasional evening or weekend business needs.
2026-07-30T00:00:00Z

Customer Service Representative

Fairfield, NJ
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support daily order management and customer communication for a Contract position based in Fairfield, New Jersey. In this role, you will coordinate order processing, respond to customer inquiries, and help ensure billing, shipping, and inventory records remain accurate and up to date. The ideal candidate brings strong attention to detail, a service-focused mindset, and the ability to manage multiple priorities in a fast-moving environment. Responsibilities: • Manage incoming customer orders by reviewing details, confirming product availability, and entering information accurately into internal systems. • Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related updates in a timely manner. • Work closely with warehouse and operations teams to support accurate fulfillment, inventory alignment, and smooth order flow. • Prepare shipping documentation, including bills of lading, and provide freight estimates for outbound deliveries. • Handle claims related to damaged shipments and follow through on resolution steps and documentation. • Create and maintain sales transactions such as orders, invoices, and credit memos while preserving accurate records. • Organize customer, inventory, and transaction files using both electronic filing methods and cloud-based document storage. • Respond professionally to inbound calls, purchase orders, and customer messages while providing current inventory information as needed.
2026-07-28T00:00:00Z

Customer Service Representative

Caldwell, NJ
onsite
Permanent / Full Time
85000 - 95000 USD / Yearly
A busy company in the West Caldwell area is seeking a Commercial Lines Customer Service Representative to join their growing company. This Commercial Lines Customer Service Representative will manage client relationships, ensure accurate policy documentation, and provide exceptional support to our commercial insurance clients. The ideal Commercial Lines Customer Service Representative must have 5+ years of commercial lines experience and has experience with insurance specific systems. Responsibilities of this Commercial Lines Customer Service Representative will include but not be limited to the below. Commercial Lines Customer Service Representative Responsibilities:• Process various policy-related tasks, including endorsements, certificates of insurance, binders, renewals, and policy changes.• Review client policies and documents to ensure accuracy and completeness.• Respond to client inquiries about coverage, billing, and policy details in a timely manner.• Collaborate with producers and account managers to assist with account servicing and renewal preparations.• Maintain up-to-date and accurate client records within agency management systems.• Coordinate with insurance carriers to address and resolve service-related issues.• Support marketing efforts for policy renewals by gathering necessary underwriting information.• Ensure compliance with agency standards and regulatory guidelines in all service activities.• Deliver attentive and courteous service to clients and partners, fostering positive relationships. This Commercial Lines Customer Service Representative role is paying between $75,000 and $85,000 annually depending on experience. If interested in this Commercial Lines Customer Service Representative position, apply today!
2026-07-07T00:00:00Z

Customer Service Representative

Levittown, PA
onsite
Temporary to Hire
20 - 20 USD / Hourly
We are looking for an experienced Customer Service Representative to support prospective and existing clients from our Delaware location. This contract opportunity is ideal for someone who enjoys guiding customers toward the right business solutions while delivering a thoughtful and responsive service experience. The person in this role will balance relationship building, order support, and accurate recordkeeping in a fast-moving environment while working closely with a collaborative team. Responsibilities:• Engage with prospective customers to understand their goals and recommend services that align with their needs• Provide a high-quality service experience by building trust, addressing questions, and following through on customer requests• Enter and manage customer orders accurately using company systems and standard workflows• Maintain complete and up-to-date client information to support service accuracy and ongoing communication• Partner with colleagues across the team to create a consistent and seamless customer journey• Keep current on service offerings, product details, and relevant industry information to support informed conversations• Contribute to individual and team performance targets while maintaining strong customer satisfaction outcomes• Organize daily priorities effectively and handle multiple assignments efficiently in a high-volume setting
2026-07-30T00:00:00Z

Customer Service Representative

Neptune, NJ
onsite
Permanent / Full Time
41600 - 49920 USD / Yearly
We are looking for a customer-focused individual to support clients and partners with timely, accurate service in New Jersey. This position plays an important role in managing inquiries, guiding orders through completion, and helping customers feel confident in the products and services offered. The ideal candidate brings strong communication skills, sound judgment, and the ability to work collaboratively in a fast-moving environment while maintaining a positive brand experience.Salary:$20 - $24 / HourBenefits:MDV, PTO, 401kResponsibilities:• Manage customer interactions across multiple service channels, including order coordination, issue resolution, shipment communication, pricing updates, confirmation notices, and post-order follow-up.• Build strong knowledge of product lines to answer questions clearly and provide reliable guidance tailored to customer needs.• Partner with internal teams such as sales, operations, and related departments to address concerns efficiently and deliver a seamless customer experience.• Monitor recurring questions and service patterns, then share insights that can help improve processes, products, and overall support quality.• Foster lasting customer relationships by communicating effectively, responding with empathy, and creating a high level of trust with both new and existing accounts.• Prepare and distribute sales support resources, including training content and customer-facing tools that assist commercial and marketing efforts.• Represent the organization and its portfolio of brands consistently by following communication standards and promoting a consistent, customer-centric image.• Contribute to business support activities that may include updates tied to operational or system changes when needed to maintain service continuity.
2026-07-16T00:00:00Z

Customer Service Representative

Dayton, NJ
onsite
Permanent / Full Time
45000 - 55000 USD / Yearly
We are looking for a Customer Service Representative to support daily customer interactions and order coordination in the South Brunswick, New Jersey area. This role focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate is organized, communicative, and comfortable handling both administrative tasks and time-sensitive service issues in a fast-paced environment. PRIOR CUSTOMER SERVICE EXPERIENCE IN LOGISTICS OR WAREHOUSING ENVIRONMENT IS REQUIRED Responsibilities:• Manage incoming calls and emails from customers, providing accurate updates, answering questions, and ensuring a high-quality service experience.• Enter and process purchase orders with attention to detail, confirming information is complete and ready for fulfillment.• Work with dispatch and warehouse personnel to help schedule outbound shipments and support on-time delivery performance.• Monitor order progress and coordinate with internal teams to address delays, inventory concerns, or service exceptions.• Investigate customer concerns and resolve issues promptly, using sound judgment to reach practical solutions.• Maintain customer records, shipment details, and service documentation through timely and accurate data entry.• Support inventory-related communication by checking product availability and relaying necessary updates to customers and team members.• Assist with the preparation and distribution of customer-facing materials such as brochures or other informational content.
2026-07-27T00:00:00Z

Customer Service Representative

Hoboken, NJ
onsite
Temporary / Contract
20 - 24 USD / Hourly
We are looking for a personable and motivated Customer Service Representative to join a Contract assignment in Jersey City, New Jersey. This opportunity is well suited for someone who combines strong client-facing service skills with a sales-oriented mindset and enjoys helping prospective residents navigate their housing options. The position focuses on creating a positive experience from first inquiry through move-in while supporting leasing performance and resident satisfaction. Responsibilities: • Welcome prospective residents, answer questions, and provide engaging property tours that highlight apartment features and community benefits. • Lead applicants through each step of the leasing journey, explaining requirements, timelines, and next steps clearly and professionally. • Maintain consistent communication with leads through phone, email, and follow-up outreach while documenting activity in the company system. • Prepare and process leasing documentation, assist with application review steps, and help coordinate a smooth move-in experience. • Respond to resident inquiries related to leases and provide timely support to help resolve routine concerns. • Review apartment homes before occupancy to confirm they are presented properly and ready for incoming residents. • Contribute to leasing and occupancy targets by building strong prospect relationships and supporting conversion efforts. • Handle inbound and outbound customer interactions professionally, including service calls and general information requests as needed.
2026-07-29T00:00:00Z

Customer Service Representative

East Rutherford, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to join a team in East Rutherford, New Jersey in a contract-to-permanent capacity. This role focuses on delivering responsive support to customers, coordinating closely with sales, logistics, and other internal partners to keep orders moving efficiently. The ideal candidate brings strong communication skills, sound judgment, and a service-driven approach to managing quotes, orders, and post-order inquiries. Responsibilities: • Serve as a primary point of contact for customer inquiries across multiple product lines, providing timely and attentive support throughout the sales cycle. • Develop strong working relationships with customers by addressing questions, setting clear expectations, and following through on commitments. • Prepare accurate pricing quotations and coordinate with internal teams to ensure requests are completed within expected timeframes. • Enter customer orders into company systems with close attention to detail and confirm order information to support smooth processing. • Partner with the sales organization by supplying quote assistance, delivery updates, and order-related reporting as needed. • Oversee day-to-day order activity, including confirmations, shipment updates, backorder communication, and status follow-up with customers. • Investigate and resolve issues involving orders, deliveries, invoices, and returns by working across operations, supply chain, and logistics functions. • Support shipping operations by preparing documentation, verifying accuracy, and returning completed paperwork to the warehouse on schedule. • Conduct routine customer check-ins, document follow-up items, and monitor action plans to help maintain a high level of service. • Handle inbound customer communications and assist with outbound follow-up related to order updates, service questions, and issue resolution.
2026-07-28T00:00:00Z

Client Account Specialist

New York, NY
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
We are looking for an Accounting Specialist to support billing operations for a client-focused services environment in New York City. This role is well suited for an early-career candidate who brings strong attention to detail, sound judgment, and a thoughtful approach to client service. The position offers a hybrid schedule with regular onsite collaboration and the opportunity to build expertise within a structured, client-facing accounting function. Responsibilities:• Prepare, review, and distribute accurate client invoices in accordance with billing guidelines and internal deadlines.• Monitor account activity, research discrepancies, and resolve billing issues by coordinating with internal teams and client contacts.• Maintain organized billing records and ensure data is entered correctly within computerized billing platforms.• Generate billing statements and supporting documentation to provide clients with clear, timely account information.• Follow up on outstanding balances and assist with collection efforts in a thorough and service-oriented manner.• Support routine account analysis by identifying trends, exceptions, and items requiring further review.• Contribute to process continuity by adapting to billing system updates and related workflow changes as needed.
2026-07-27T00:00:00Z

Customer Success Team Lead

New York, NY
onsite
Permanent / Full Time
66000 - 87000 USD / Yearly
We are looking for a Customer Success Team Lead to guide a frontline support team and help deliver an outstanding experience for customers in New York, New York. This position is suited for a hands-on leader who can coach team members, address complex service concerns, and keep daily operations running efficiently. The ideal candidate brings a strong customer focus, sound judgment, and the ability to foster a collaborative, high-accountability environment. Responsibilities:• Guide and support customer success representatives throughout daily operations, offering coaching that improves service quality and team performance.• Oversee incoming work queues and service activity to help the team meet response expectations and maintain consistent coverage.• Manage complex or escalated customer situations, working toward prompt and well-considered resolutions.• Evaluate customer interactions and written records to promote accuracy, compliance, and strong service standards.• Assist with training efforts for both new hires and current staff, reinforcing procedures and encouraging ongoing development.• Recognize recurring service challenges or workflow inefficiencies and share actionable observations with leadership.• Coordinate with internal partners to resolve issues, streamline support activities, and improve the customer experience.• Set a positive example through dependable leadership, professionalism, and a strong commitment to customer care. If this person is you, please apply today!
2026-07-24T00:00:00Z

Medical Customer Service Rep

Jersey City, NJ
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a Medical Customer Service Rep to support healthcare provider engagement and medical record coordination across Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who is confident working directly with physician practices, managing outreach activities, and keeping sensitive information organized in a fast-paced insurance environment. The person in this role will help strengthen provider relationships, support record collection efforts, and contribute to efficient field-based operations while maintaining compliance standards. Responsibilities: • Build strong working relationships with physician offices, practice administrators, and medical records contacts to support ongoing collaboration. • Coordinate the collection of medical documentation from healthcare providers and follow through to ensure records are obtained accurately and on time. • Plan and complete in-person visits within the assigned territory to support outreach efforts and address provider needs directly. • Partner with internal teams to troubleshoot retrieval challenges, resolve service issues, and improve day-to-day operational results. • Maintain accurate activity logs, status updates, and supporting documentation to monitor progress and ensure visibility across workflows. • Identify recurring barriers and recommend practical improvements that enhance operational efficiency and consistency. • Contribute to the development of repeatable processes and best practices that support scalable field operations. • Handle all interactions and documentation in accordance with organizational policies, privacy expectations, and compliance requirements.
2026-07-28T00:00:00Z

Customer Advocacy Team Lead

New York, NY
onsite
Permanent / Full Time
76000 - 93000 USD / Yearly
We are looking for an experienced Customer Advocacy Team Lead to guide the resolution of complex customer concerns in a highly regulated environment. This position oversees sensitive case handling, supports service quality and compliance standards, and works closely with cross-functional partners to drive timely, accurate outcomes. The ideal candidate brings strong leadership, sound judgment, and a customer-centered approach to escalated issue management. Responsibilities: • Direct the day-to-day coordination of escalated customer matters, including complaints, appeals, grievances, and executive-level concerns. • Distribute assignments across the team, monitor service timelines, and address risks that could affect resolution quality or turnaround expectations. • Evaluate case findings, correspondence, and supporting records to ensure responses are accurate, complete, thorough, and aligned with policy requirements. • Provide hands-on guidance to team members by strengthening investigative methods, written communication, documentation practices, and decision-making consistency. • Collaborate with departments such as compliance, legal, billing, claims, enrollment, and operations to remove barriers and support effective case resolution. • Maintain organized tracking tools, documentation templates, and case records to support visibility, consistency, and operational control. • Analyze recurring complaint patterns and workflow gaps, then recommend practical improvements to enhance service delivery and reduce repeat issues. • Contribute to audit preparation, reporting activities, and ongoing quality initiatives by ensuring documentation is complete and review-ready. • Promote strong privacy, compliance, and recordkeeping standards while modeling accountability, service excellence, and customer advocacy in every interaction.
2026-07-24T00:00:00Z

Patient Service Representative

Princeton, NJ
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Patient Service Representative to support a busy healthcare office in Princeton, NJ. This Long-term Contract opportunity is ideal for someone who enjoys creating a welcoming patient experience while managing front-desk operations with accuracy and care. In this role, you will coordinate appointments, confirm patient information, and help patients understand registration and payment expectations in a fast-paced clinical setting. Responsibilities:• Welcome patients and visitors warmly, respond to front-desk questions, and alert appropriate staff when scheduled guests arrive.• Guide patients and visitors to the proper reception or waiting areas while maintaining a detail-oriented and courteous office environment.• Manage appointment bookings, changes, and cancellations by following office scheduling practices and maintaining calendar accuracy.• Review and update patient demographic details and insurance records, ensuring information is entered correctly in the electronic medical record system.• Confirm insurance coverage and registration details before visits to help support smooth patient intake and service delivery.• Communicate copays, balances, and other out-of-pocket obligations clearly to patients or responsible parties and collect payments when required.• Provide helpful assistance to patients during the check-in process and address routine service-related concerns with care.• Support front-office workflow by handling visitor interactions appropriately, including screening non-patient solicitors when necessary.
2026-07-28T00:00:00Z

IT Application Support Specialist

New York, NY
onsite
Temporary to Hire
31.6635 - 36.663 USD / Hourly
We are looking for an IT Application Support Specialist to support daily application performance and help employees work efficiently across critical business systems in New York, New York. This contract position with permanent potential is ideal for someone who enjoys solving technical issues, improving operational reliability, and partnering with users to keep warehouse and order-related processes running smoothly. The role will focus on application troubleshooting, integration monitoring, process analysis, and user enablement within a fast-paced cosmetics environment. Responsibilities: • Resolve application and system issues that affect day-to-day operations, minimizing downtime and restoring service quickly. • Investigate recurring incidents, determine underlying causes, and apply lasting fixes that improve overall system stability. • Oversee interfaces between connected platforms, address failed transactions, reprocess documents when needed, and coordinate with appropriate teams to close issues. • Compare and reconcile inventory data and transaction records across systems to support accurate fulfillment and timely order processing. • Review warehouse workflows, map current-state processes, and identify practical opportunities to improve efficiency and consistency. • Create clear user guides and training resources, then deliver instruction that supports compliance with established operating procedures. • Act as a functional expert on application configuration and operational best practices related to shipping, receiving, picking, and put-away activities. • Collaborate with business and technical stakeholders to document issues, communicate resolution progress, and support ongoing application performance. • Assist with hardware and access-related support needs as they relate to end-user productivity and system usage. • Contribute to continuous improvement efforts by identifying trends in support activity and recommending preventive measures.
2026-07-27T00:00:00Z

Customer Success Team Lead 2

New York, NY
onsite
Permanent / Full Time
66000 - 87000 USD / Yearly
We are looking for a Customer Success Team Lead 2 to provide hands-on leadership and operational support for a team managing high-complexity customer service issues in New York, New York. This position is ideal for someone who brings strong judgment, a service-minded approach, and the ability to guide teams through challenging cases while maintaining quality and efficiency. The role will focus on strengthening daily operations, supporting escalations, and partnering with cross-functional teams to improve the customer experience. Responsibilities: • Direct the daily flow of complex customer cases by balancing assignments, tracking queue health, and helping the team meet service expectations. • Serve as a senior point of guidance for challenging issues related to billing, claims, eligibility, enrollment, and other sensitive service concerns. • Evaluate case notes, research findings, and customer-facing communications to promote accuracy, completeness, and compliance with quality standards. • Mentor specialists on effective investigation methods, clear documentation, and practical resolution techniques for escalated matters. • Collaborate with frontline leaders to improve escalation handling, streamline case ownership, and minimize avoidable transfers between teams. • Coordinate with internal partners to address urgent customer situations and support timely resolution of high-impact concerns. • Analyze recurring service challenges, operational bottlenecks, and performance patterns, then share recommendations to improve workflows and training. • Contribute to the refinement of procedures, knowledge materials, and quality practices that support consistent team performance. • Provide leadership with updates on service risks, aging backlog, and areas where operational improvements may be needed.
2026-07-24T00:00:00Z

Customer Service Returns Associate

Bridgewater, NJ
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for a Customer Service Returns Associate for a great long-term contract opportunity. This position is ideal for someone who enjoys helping customers, solving problems, and keeping processes organized. The role focuses on supporting return-related requests, coordinating with internal teams, and ensuring transactions are handled accurately and efficiently. Responsibilities:• Oversee return authorization cases from initial request through final resolution using company systems and established service procedures.• Investigate return-related questions by working closely with teams such as Sales and Accounting to confirm details, resolve discrepancies, and maintain accurate records.• Coordinate the movement of returned or exchanged products between customers, internal operations, and affiliated business units while keeping Logistics informed of required actions.• Respond to customer inquiries in a clear and detail-oriented manner through verbal and written communication, providing timely updates on return status and next steps.• Enter, update, and maintain transaction data within ERP and customer service platforms to support accurate processing and reporting.• Track inventory-related return activity and help ensure product movements are documented correctly across departments.• Balance multiple service requests at once by prioritizing urgent matters, following through on outstanding items, and meeting daily operational expectations.
2026-07-21T00:00:00Z

SAP S4 S2P Enablement & Support Specialist

Secaucus, NJ
remote
Temporary / Contract
51.4615 - 59.587 USD / Hourly
We are looking for an experienced SAP S4 S2P Enablement & Support Specialist to support business users within a retail fashion environment in Secaucus, New Jersey. This Long-term Contract position focuses on strengthening day-to-day Source-to-Pay operations for finished goods while improving user adoption, process consistency, and operational performance. The role is well suited for a business-facing SAP specialist who can bridge procurement processes and system support across Procurement, Inbound Logistics, and reporting activities. Responsibilities: • Provide front-line assistance to business teams using SAP S/4HANA and Fiori for Source-to-Pay processes related to finished goods. • Guide Procurement, Inbound Logistics, and reporting users through issue resolution, process questions, and system-related troubleshooting. • Identify recurring process gaps, system defects, and improvement opportunities, then route them to the appropriate SAP support teams for follow-up. • Promote effective system usage by helping users adopt standard processes and best practices within the SAP S/4HANA Fashion Suite environment. • Partner with stakeholders to improve process execution and support ongoing optimization across procurement-related workflows. • Monitor user concerns and operational trends to recommend practical enhancements that improve efficiency and business outcomes. • Serve as a key liaison between business users and technical support resources to ensure timely communication and issue management.
2026-07-27T00:00:00Z