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19 results for Customer Service Rep in Methuen Town, MA

Customer Service Representative

Concord, NH
onsite
Temporary / Contract
16.00 - 18.00 USD / Hourly
We are looking for a Customer Service Representative to support customers in the utilities and infrastructure sector from Concord, New Hampshire. This is a Long-term Contract position offering an initial onsite training period of approximately 4 to 6 weeks, followed by a hybrid schedule with in-office work on Tuesdays and Thursdays. The ideal candidate will provide responsive service, handle customer inquiries with professionalism, and help resolve account and billing concerns in a fast-paced environment. Standard hours are Monday through Friday, with flexibility required during emergency situations such as storm-related schedule changes. Responsibilities: • Respond to incoming customer calls and deliver timely, courteous support for service-related questions and concerns. • Assist customers with billing inquiries, explain account details clearly, and help resolve payment or statement issues. • Record customer interactions accurately in the CRM system to maintain complete and up-to-date account information. • Investigate service requests and coordinate follow-up actions to ensure issues are addressed efficiently. • Provide clear information about company services, account processes, and next steps so customers know what to expect. • Manage a high volume of inquiries while maintaining accuracy, professionalism, and attention to detail. • Adapt to changing business needs, including modified schedules during emergency response periods such as severe weather events.
2026-05-19T11:38:46Z

Customer Service Representative

Burlington, MA
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Customer Service Representative to support a busy customer operations team. This long-term contract position is ideal for someone who enjoys managing customer needs, coordinating order activity, and delivering responsive service in a fast-moving environment. The person in this role will act as a key point of contact for customers and internal partners, helping ensure orders move efficiently from request through resolution while maintaining accuracy and compliance. Responsibilities: • Serve as a primary contact for customers and internal teams, providing timely updates and attentive support across the full order lifecycle. • Enter and manage orders for products, software, and project-related requests with a high level of accuracy while following established booking and documentation standards. • Track open, delayed, and held orders, address exceptions proactively, and coordinate next steps to keep commitments on schedule. • Handle customer concerns from initial intake through resolution, investigating underlying issues and driving effective outcomes. • Research problems related to shipping, invoicing, production, and scheduling, then work with the appropriate teams to remove barriers and restore progress. • Review customer agreements and commercial terms to confirm order handling aligns with contractual obligations and internal compliance requirements. • Maintain regular communication with customers who have staged releases, blanket purchase orders, or orders requiring follow-up to ensure expectations remain clear. • Partner closely with cross-functional groups involved in the quote-to-cash process to balance service quality, operational needs, and business priorities. • Contribute ideas that improve workflow efficiency, reduce repeat issues, and strengthen the overall customer experience.
2026-05-18T19:04:10Z

Contact call center representative

Uxbridge, MA
onsite
Permanent / Full Time
46000.00 - 65000.00 USD / Yearly
We are looking for a customer-focused Contact Call Center Representative (5+ years of experience could be more lead or supervisor level) to support clients and internal branch teams. In this role, you will handle a mix of inbound and outbound communications, resolve account-related concerns, and deliver knowledgeable guidance on consumer banking products and services. The ideal candidate brings strong judgment, clear communication, and the ability to stay organized in a high-volume environment while maintaining service quality and customer satisfaction. Responsibilities:• Manage incoming and outgoing customer calls while delivering detail-oriented service that supports satisfaction, retention, and sales goals.• Provide day-to-day assistance to branch employees through the branch support line, including help with system navigation, procedural questions, online banking resources, and approval follow-up.• Investigate customer concerns thoroughly and take timely action to resolve issues, escalating complex matters when appropriate.• Maintain up-to-date knowledge of deposit accounts, transaction services, internal procedures, and applicable regulatory guidelines to ensure accurate support.• Identify opportunities to recommend relevant consumer banking products and services based on customer needs and current promotional initiatives.• Meet established performance expectations for quality assurance, service levels, accuracy, and cross-selling results in a fast-paced call center setting.• Support additional service operations by providing teller or switchboard coverage when business needs require it.• Use active listening and thoughtful questioning to understand customer concerns, address objections, and guide conversations toward effective solutions. For immediate consideration, Please call me directly 508-205-2127 Eric Lebow
2026-04-24T11:04:05Z

Sales Support Coordinator

Burlington, MA
onsite
Permanent / Full Time
60000.00 - 85000.00 USD / Yearly
Robert Half is working with a respected manufacturing client in the Burlington area seeking a Sales Support Coordinator to join its team. This is a permanent role, reporting into a Senior Manager, supporting a team of established sales representatives. This opportunity blends client support responsibilities and internal sales support functions. The work is fast-paced while also requiring attention to detail. The desired Sales Support Coordinator should have at least 3 years of professional experience and above average customer service skills. Top notch technical skills are required. Prior B2B industry experience is preferred. A degree is preferred, not required. The culture here is fantastic and this employer is consistently voted a top place to work. For the right experience our client is offering a starting base salary up to $80,000 + bonus. The benefits are competitive. If interested and qualified please apply to this listing ASAP, or email Bill.Nichols@roberthalf directly with an updated resume. Thanks!
2026-04-30T00:44:09Z

Customer Experience Specialist

Nashua, NH
onsite
Temporary to Hire
20.00 - 22.00 USD / Hourly
We are looking for a Customer Experience Specialist to join our team in Nashua, New Hampshire in a Contract to Permanent role. This position focuses on delivering responsive support to business customers, managing order activity, and maintaining accurate account information across internal systems. The ideal candidate is organized, service-oriented, and comfortable balancing phone-based customer interactions with administrative follow-up. Responsibilities: • Respond to incoming customer calls with a detail-oriented approach, resolving questions and providing timely support. • Enter and manage business-to-business orders while confirming details and coordinating next steps accurately. • Record customer communications and account updates in CRM and related internal platforms to maintain clear documentation. • Assist customers with product, order, and account-related inquiries, ensuring issues are addressed thoroughly. • Complete administrative support work, including follow-up tasks and general back-office coordination as needed. • Monitor customer accounts and take appropriate action when service issues, order discrepancies, or account concerns arise. • Perform billing-related activities, review account charges, and help manage open backorders to support order fulfillment. • Maintain accurate customer records by updating account details, order information, and interaction history consistently.
2026-05-20T19:34:10Z

Inside sales client support

Shirley, MA
onsite
Permanent / Full Time
52000.00 - 60000.00 USD / Yearly
We are looking for an Inside Sales Client Support specialist to join our team in Massachusetts. This position serves as a key connection point for customers, sales partners, and internal teams, helping ensure orders, quotes, and service requests are handled accurately and on time. The ideal candidate brings strong customer service experience in a business-to-business setting, excellent attention to detail, and the ability to manage multiple priorities while maintaining a high standard of communication. Responsibilities:• Manage day-to-day communication with customers, prospects, and sales representatives by responding to questions, resolving order-related concerns, and providing timely updates on service issues.• Enter purchase orders into the company system promptly, review submitted information for completeness, and escalate discrepancies that could delay processing.• Evaluate customer orders and related terms carefully to confirm requirements can be fulfilled before finalizing transactions, partnering with internal teams when clarification is needed.• Prepare and update quotations, sales orders, and order revisions while maintaining a high level of accuracy and responsiveness.• Maintain organized records of customer interactions, requests, and supporting documents in accordance with established document retention practices.• Coordinate delivery activity by creating shipment records, supporting order fulfillment, and notifying customers of schedule changes such as delays or early releases.• Work closely with sales representatives and pricing partners to support changes in volume, delivery commitments, rebate programs, and other account needs.• Contribute to on-time delivery performance by tracking order progress, addressing issues quickly, and helping align customer expectations with operational capabilities. **For immediate consideration, please call me directly. Eric Lebow 508-205-2127 **
2026-04-23T12:08:43Z

Sr. Client Service Associate

Framingham, MA
onsite
Permanent / Full Time
85000.00 - 100000.00 USD / Yearly
We are looking for a dedicated Senior Client Service Associate to join a boutique wealth management firm located in Framingham, Massachusetts. This role provides an excellent opportunity to gain diverse experience in client service, operational processes, compliance, and financial planning support. Ideal for professionals seeking to advance their career in the wealth management sector, this position offers a collaborative environment to grow and thrive.
2026-05-06T20:14:02Z

Office Services Associate

Boston, MA
onsite
Temporary / Contract
19.00 - 21.00 USD / Hourly
We are looking for an Office Services Associate to support day-to-day administrative operations for a client site in Boston, Massachusetts. This Contract position is ideal for someone who enjoys delivering dependable back-office support across document production, mail handling, and related office services while maintaining a high standard of customer care. The role requires someone who can stay organized in a fast-moving setting, protect sensitive information, and contribute positively to a team-focused environment. Responsibilities: • Manage incoming office service requests by recording work accurately and confirming all required details are complete before processing. • Provide daily support for document reproduction, mail distribution, scanning, and intake tasks across both physical and digital workflows. • Sequence assignments effectively to keep production moving efficiently and to ensure completed work is delivered within established service timelines. • Communicate promptly with clients and internal leadership regarding priorities, turnaround expectations, and any issues that could affect deadlines. • Perform basic troubleshooting on office equipment and escalate more complex problems when additional support is needed. • Review completed work for accuracy and quality, including checking personal output and assisting with quality control for team deliverables. • Replenish copiers and related machines with paper, toner, and other materials needed to maintain uninterrupted operations. • Handle files, correspondence, and other business materials with discretion while following company and client policies. • Support general office service functions as needed, which may include reception, hospitality, audio/visual assistance, and other site-based operational tasks. • Move and lift boxes, paper, and supplies up to 50 pounds regularly as part of daily service responsibilities.
2026-04-28T20:14:00Z

AR/Collections Specialist

Worcester, MA
onsite
Permanent / Full Time
55000.00 - 60000.00 USD / Yearly
We are looking for a detail-oriented AR/Collections Specialist to support account resolution and payment activity for customers in Massachusetts. This position focuses on maintaining accurate account records, responding to billing-related questions, and helping reduce overdue balances through clear and effective communication. The ideal candidate brings strong collections experience and a customer-focused approach to resolving payment issues efficiently. Responsibilities:• Communicate with customers to resolve outstanding balances and encourage timely payment through consistent follow-up.• Respond to questions related to invoices, payment activity, and account standing with clear and helpful information.• Post incoming payments accurately and reconcile account activity to ensure records remain current and correct.• Review customer accounts for past-due items and take appropriate action to support collection efforts.• Process refunds and apply account credits when adjustments are required.• Maintain organized documentation of collection activity, customer communications, and account updates.• Work collaboratively with internal teams to address billing discrepancies and support account resolution.• Deliver a high level of customer service while balancing collection goals and account accuracy. For immediate consideration please call me directly Eric Lebow 508-205-2127
2026-05-11T19:33:41Z

Service Coordinator Specialist

Lowell, MA
onsite
Temporary / Contract
23.75 - 26.50 USD / Hourly
We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction. Responsibilities: • Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication. • Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details. • Update and re-estimate contracts to reflect current labor rates and service needs. • Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks. • Resolve customer issues and secure agreement before renewal deadlines. • Maintain an organized list of customers and track annual renewal dates. • Identify opportunities to expand services or cross-sell products based on customer needs. • Collaborate with internal teams to improve service delivery and address customer concerns. • Provide regular updates during sales meetings regarding the status of renewals. • Conduct in-person meetings with customers as required to strengthen relationships and address needs.
2026-05-08T17:18:45Z

Collections Specialist

Wilmington, MA
onsite
Temporary / Contract
25.00 - 28.00 USD / Hourly
We are looking for a Collections Specialist to support accounts receivable activities for a manufacturing organization in Wilmington, Massachusetts. This Long-term Contract position focuses on managing both commercial and consumer collections, strengthening payment performance, and helping maintain healthy customer accounts. The ideal candidate brings sound judgment, strong communication skills, and a practical understanding of billing and collection procedures. Responsibilities: • Contact commercial and consumer customers to secure timely payment on outstanding balances through clear and effective written and verbal communication. • Review aging reports and account histories to identify delinquent balances, prioritize collection activity, and determine appropriate next steps. • Work closely with billing, customer service, and finance teams to resolve disputes, clarify account details, and remove barriers to payment. • Document collection efforts, payment commitments, and account updates accurately within internal systems to maintain clear records. • Reconcile account discrepancies by researching invoices, credits, deductions, and prior payment activity. • Monitor payment arrangements and follow up consistently to reduce past-due balances and improve overall cash flow. • Escalate higher-risk accounts when needed and support further credit or collection actions in line with company procedures. • Assist with collection-related process updates or system-related workflow changes as assigned while maintaining continuity in day-to-day account management.
2026-05-21T12:34:08Z

Office Services Associate

Boston, MA
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for an Office Services Associate to support daily operational needs for a client site in Boston, Massachusetts. This Contract position focuses on delivering reliable back-office service across document production, mail handling, intake, and general office support while maintaining a high standard of customer care. The ideal candidate is organized, responsive, and comfortable working in a fast-paced setting where accuracy, discretion, and timely execution are essential. Responsibilities: • Manage incoming office service requests by reviewing job details, confirming instructions, and documenting work through established tracking methods. • Carry out day-to-day support activities such as copy and print production, mail distribution, scanning, and intake processing in both physical and digital formats. • Sequence assignments effectively to keep work moving on schedule and ensure completed materials are delivered within agreed turnaround times. • Communicate proactively with supervisors and client contacts regarding priorities, status updates, deadlines, or service concerns. • Resolve routine equipment issues when possible, replenish paper, toner, and related supplies, and report more complex problems for further support. • Inspect completed work for accuracy and presentation, while also helping maintain quality standards across team output. • Organize workload based on urgency and volume, balancing multiple requests in a high-activity office environment. • Handle confidential records with care and follow company and client policies related to security, service procedures, and efficient use of resources.
2026-05-22T13:43:49Z

IT Client Account Coordinator

Boston, MA
onsite
Permanent / Full Time
70000.00 - 80000.00 USD / Yearly
We are looking for an experienced IT Client Account Coordinator to join our team in Boston, Massachusetts. In this role, you will play a crucial part in managing schedules, coordinating projects, and ensuring seamless communication between clients and internal teams. The ideal candidate will bring strong organizational skills and a deep understanding of IT systems and tools. Previous MSP experience is highly preferred. This role is hybrid, onsite in Boston 3-4 days a week. Responsibilities:• Coordinate and manage calendars for Client Leads, Consultants, and Technical Account Managers to ensure efficient scheduling and resource allocation.• Utilize Microsoft 365 tools and platforms such as ConnectWise or Autotask to track and maintain project workflows.• Prepare and deliver detailed reports using standardized templates while ensuring accuracy and clarity.• Foster strong communication with clients to address inquiries, resolve issues, and maintain positive relationships.• Oversee project timelines and ensure all deliverables are met within agreed-upon deadlines.• Collaborate with internal teams to facilitate seamless project execution and client satisfaction.• Monitor and analyze project performance metrics to identify opportunities for improvement.• Support document coding and ensure proper handling of client-related documentation.• Maintain and update relevant systems to ensure all client information is accurate and up-to-date.
2026-05-12T20:58:42Z

Senior Associate or VP of Communications

Peabody, MA
onsite
Permanent / Full Time
125000.00 - 200000.00 USD / Yearly
A leading financial services firm is seeking a Senior Associate or Vice President of Communications to join its team in a full-time, hybrid role (3 days onsite / 2 remote) on the North Shore, Massachusetts. Title will be based on experience and qualifications. This is an exciting opportunity for a strategic communications professional with 5+ years of relevant experience in financial services to help shape the firm’s voice, strengthen its brand and reputation, and drive high-impact internal and external communications initiatives. Experience in financial services is required. What You’ll Do<ul><li>Help develop and execute the firm’s strategic communications plan to enhance brand visibility, market positioning, and understanding of the firm’s strategic direction.</li><li>Create high-quality communications materials including briefing documents, talking points, Q& A, presentations, press releases, and other external-facing content.</li><li>Support and advance the firm’s media strategy, including media relations, press engagement, and proactive opportunities to elevate brand reputation.</li><li>Manage and enhance the firm’s digital presence, including website content and positioning across online platforms.</li><li>Partner closely with Marketing to ensure consistent messaging, branding, and thought leadership across all communications channels.</li><li>Monitor media coverage and industry developments, identifying and escalating timely or high-priority issues.</li></ul>
2026-04-30T15:43:44Z

Receptionist

Wellesley Hills, MA
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a receptionist to support front-desk operations for a legal office in Wellesley, MA. This is suited for someone who creates a welcoming first impression, communicates clearly, and keeps administrative tasks organized throughout the day. The ideal candidate is dependable, service-oriented, and comfortable managing calls, visitors, and incoming correspondence in a fast-paced office setting. Responsibilities:• Welcome clients and visitors upon arrival, provide courteous assistance, and direct them appropriately for scheduled meetings.• Manage a multi-line phone system by answering incoming calls promptly, routing messages, and connecting callers to the correct staff members.• Maintain the reception area so it remains orderly, well-organized, and ready to receive guests at all times.• Sort, distribute, and organize incoming mail and deliveries to ensure items reach the appropriate recipients without delay.• Support general administrative needs by assisting with routine office tasks and stepping in where extra help is needed.• Coordinate front-desk activities to help ensure smooth daily office operations and a positive visitor experience.
2026-05-22T19:23:44Z

Receptionist

Woburn, MA
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a friendly and organized Receptionist to support daily front desk operations in Massachusetts. This Long-term Contract position is ideal for someone who enjoys creating a welcoming environment, coordinating administrative tasks, and communicating clearly with visitors and staff. The role requires strong attention to detail, comfort with office technology, and the ability to manage several activities at once in a service-focused setting. Responsibilities: • Welcome visitors and provide a welcoming first point of contact for everyone entering the office. • Manage incoming calls through a multi-line phone system and direct inquiries to the appropriate team members. • Coordinate appointment scheduling and maintain organized calendars for front desk activities. • Sort, distribute, and organize incoming mail, deliveries, and lunch orders accurately and efficiently. • Support daily administrative operations by tracking routine office needs and keeping reception areas orderly. • Use multiple computer screens and standard office systems to access information and respond to requests promptly.
2026-05-18T19:04:10Z

Collections Coordinator

Natick, MA
onsite
Permanent / Full Time
55000.00 - 61000.00 USD / Yearly
We are looking for a Collections Coordinator to support accounts receivable activities in Natick, Massachusetts. This role focuses on maintaining healthy customer accounts by following up on outstanding balances, researching payment issues, and helping ensure timely resolution of receivables. The ideal candidate is organized, detail-oriented, and comfortable working across billing, collections, and cash application processes. Responsibilities:• Work directly with customers and affiliated partners to address overdue invoices and establish practical repayment plans.• Review receivables aging and account status regularly to identify delinquent balances, credit concerns, and potential financial exposure.• Research billing questions and payment exceptions, resolving discrepancies and clearing unapplied cash in a timely manner.• Maintain complete and accurate account documentation, including adjustments, credits, and collection follow-up notes.• Assist with daily cash application support to ensure incoming payments are recorded and posted correctly.• Perform account reconciliation activities for affiliate-related receivables and help resolve outstanding variances.• Communicate collection status and account issues clearly to internal stakeholders to support effective decision-making.
2026-05-14T20:28:44Z

Paralegal

Quincy, MA
onsite
Permanent / Full Time
65000.00 - 90000.00 USD / Yearly
A Massachusetts-based law practice is seeking a highly organized and detail-oriented Probate Administration Paralegal to support a busy trusts and estates practice. The firm will also consider an experienced Administrative Assistant with substantial hands-on probate administration experience. This role is focused exclusively on probate administration—not divorce or family law—and involves comprehensive estate administration matters from appointment through final accounting. Key Responsibilities: Handle all aspects of probate administration, including representing estates and supporting appointments as commissioner/personal representative Prepare, review, file, and manage Massachusetts Probate and Family Court documents Assist with and manage probate accounts, inventories, and related filings Maintain and control calendars, deadlines, and court schedules Manage client communications professionally and efficiently Organize and maintain physical and electronic files Monitor emails, correspondence, and court notices to ensure timely action This role is ideal for a probate-focused detail oriented who takes ownership of matters, thrives in a detail-driven environment, and brings strong organizational and administrative discipline to estate administration work.
2026-04-29T17:33:43Z

Director of Finance

Milford, MA
onsite
Permanent / Full Time
95000.00 - 120000.00 USD / Yearly
We are looking for a strategic and hands-on finance leader to oversee the full financial operation of our construction-focused business in Milford, Massachusetts. This role will guide accounting activities, strengthen reporting accuracy, and provide leadership with clear financial insight to support sound decision-making. The ideal candidate brings strong experience in construction finance, a practical command of core accounting systems, and the ability to build processes that scale with growth. Responsibilities:• Direct day-to-day accounting and finance activities, including ledger oversight, close processes, financial statement preparation, and control management.• Administer QuickBooks financial operations with a focus on precise cost tracking, appropriate revenue treatment, and dependable reporting timelines.• Manage the financial use of Buildertrend by supporting project budgets, tracking costs, handling change order impact, and producing project-level financial visibility.• Evaluate job performance by comparing budget expectations to actual results and working with project leaders to resolve cost variances.• Oversee cash management activities, including forecasting liquidity needs, supervising payables and receivables, and coordinating vendor disbursements.• Lead construction billing activities such as progress invoicing, retainage administration, change order billing, and related documentation requirements.• Prepare and deliver financial reports and leadership dashboards that communicate business performance to ownership and senior management.• Serve as the primary finance contact for external partners such as accounting advisors, auditors, lenders, and insurance representatives.• Establish and refine financial procedures, reporting practices, and internal controls to improve consistency and support expansion.
2026-05-06T20:38:45Z