We are looking for a dedicated Customer Support Specialist to join our team in Milwaukee, Wisconsin. In this Contract to permanent position, you will play a vital role in delivering exceptional service to customers by managing communications, assisting with memberships, and supporting operational tasks. This is an excellent opportunity for individuals who thrive in a fast-paced environment and are passionate about customer service.<br><br>Responsibilities:<br>• Respond to incoming calls with professionalism, ensuring inquiries are addressed promptly.<br>• Direct calls to the appropriate staff members and relay messages effectively.<br>• Maintain detailed records of all customer interactions using the ticketing system.<br>• Support the processing of new memberships and renewals accurately and efficiently.<br>• Perform general clerical tasks, including data entry and document management.<br>• Assist with order entry and ensure all transactions are completed correctly.<br>• Handle both inbound and outbound calls to provide comprehensive support.<br>• Collaborate with team members to enhance customer satisfaction and streamline processes.
<p>We are looking for a skilled Applications Architect to lead the design and modernization of enterprise software applications in Wisconsin. This Contract to permanent position combines technical expertise with architectural leadership to ensure the delivery of secure, scalable, and innovative solutions. The ideal candidate will play a pivotal role in transitioning legacy systems to modern frameworks while collaborating with teams to meet organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the design, development, and modernization of enterprise applications, ensuring they align with business objectives.</p><p>• Evaluate legacy systems and create strategies for transitioning to modern frameworks such as React, Next.js, or Angular.</p><p>• Develop and maintain high-quality software solutions, including testing, debugging, and documentation.</p><p>• Ensure scalable, secure, and maintainable application architecture across cloud and on-premise environments.</p><p>• Provide technical leadership and mentorship to development teams through code reviews and architectural guidance.</p><p>• Manage the full software development lifecycle, from planning and design to deployment and support.</p><p>• Collaborate with business stakeholders to translate requirements into technical solutions.</p><p>• Utilize tools like GitHub for source control and DevOps practices to maintain development quality.</p><p>• Ensure data integrity and accuracy across development, testing, and production environments.</p><p>• Stay updated on emerging technologies and industry trends to drive innovation and continuous improvement.</p>