We are seeking a skilled and customer-focused Desktop Support Specialist to join our IT team in Memphis, TN. This role is responsible for providing technical assistance and support for hardware, software, and network-related issues to ensure smooth day-to-day operations for end-users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service. <br> Key Responsibilities: Provide tier 1 and tier 2 technical support for desktops, laptops, printers, and other peripherals. Troubleshoot and resolve hardware and software issues in a timely manner. Install, configure, and maintain operating systems, applications, and security tools. Assist with network connectivity issues, including Wi-Fi and VPN troubleshooting. Manage and update IT asset inventory and documentation. Collaborate with other IT team members to escalate and resolve complex issues. Ensure compliance with company IT policies and security standards. Deliver excellent customer service and maintain a detail oriented demeanor when interacting with end-users. <br> Qualifications: Associate degree in Information Technology or related field (or equivalent experience). 1–3 years of desktop support experience in a corporate environment. Proficiency in Windows OS, Microsoft Office Suite, and common enterprise applications. Familiarity with Active Directory, remote support tools, and ticketing systems. Strong troubleshooting and analytical skills. Excellent verbal and written communication skills. <br> Preferred Skills: Experience with macOS and mobile device support. Knowledge of ITIL practices and service desk operations. Certifications such as CompTIA A+, Network+, or Microsoft Certified detail oriented are a plus. <br> Work Environment: On-site role based in Memphis, TN. Standard business hours with occasional after-hours support for critical issues.
<p>The Tier III Help Desk Support role is responsible for providing advanced technical assistance and troubleshooting for complex IT issues that cannot be resolved by Tier I or Tier II support teams. This position serves as the highest level of escalation within the help desk and works closely with system administrators, network engineers, and other IT specialists to ensure timely resolution of critical problems.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as the final escalation point for technical issues, providing expert-level support for hardware, software, network, and security-related problems.</li><li>Diagnose and resolve complex system and application errors, including root cause analysis and long-term solutions.</li><li>Collaborate with Tier I and Tier II teams to provide guidance, mentorship, and knowledge transfer.</li><li>Manage and prioritize high-impact incidents, ensuring minimal downtime and business disruption.</li><li>Perform advanced troubleshooting on servers, network infrastructure, virtualization platforms, and enterprise applications.</li><li>Implement and maintain documentation for processes, solutions, and best practices.</li><li>Work with vendors and third-party support teams to resolve specialized issues.</li><li>Participate in system upgrades, migrations, and deployments as needed.</li><li>Ensure compliance with organizational IT policies, security standards, and regulatory requirements.</li></ul><p><br></p>
<p><strong>Position Summary:</strong></p><p>This role focuses on optimizing inventory management systems, analyzing demand planning data, and ensuring accurate inventory levels across distribution networks. The position requires strong collaboration with sales teams, distribution, and finance to support product placement, inventory transfers, and operational efficiency. Key responsibilities include statistical analysis, reporting, ERP/WMS transfers, and slow-moving inventory management.</p><p><strong>Key Skills and Qualifications:</strong></p><ul><li>Strong analytical, organizational, and multitasking skills with the ability to meet deadlines.</li><li>Proficient in data analysis, reporting tools (Excel, Navision, SAP), and Power BI (preferred).</li><li>Exceptional written/verbal communication and presentation skills.</li><li>Bachelor’s degree in planning, supply chain, or finance/accounting.</li><li>5+ years of experience in inventory management or supply chain.</li><li>Advanced Excel skills (complex formulas, modeling, etc.).</li><li>Familiarity with MRP/ERP systems (Navision experience a plus).</li><li>Global and cross-functional collaboration experience an asset.</li></ul><p><strong>Additional Details:</strong></p><ul><li>No direct supervisory responsibilities.</li><li>Travel: 10%-20% (primarily North America with limited international).</li><li>Occasional after-hours calls with global teams required.</li></ul><p><br></p>
