<p><strong>End-User Support</strong></p><ul><li>Provide Level 1–2 support for desktops, laptops, mobile devices, and peripherals.</li><li>Troubleshoot Windows OS issues, application errors, login problems, and profile-related issues.</li><li>Assist users with account/password resets and access-related concerns.</li></ul><p><strong>Citrix Support</strong></p><ul><li>Support Citrix Virtual Apps and Desktops (XenApp/XenDesktop) environments.</li><li>Troubleshoot Citrix session connectivity issues, slow logins, profile loading issues, and application launch failures.</li><li>Assist with provisioning and updating virtual desktops or published applications under senior admin guidance.</li><li>Perform basic management tasks in Citrix Studio and Citrix Director (session monitoring, disconnects, resets).</li><li>Work with system administrators to resolve escalated Citrix-related issues.</li></ul><p><strong>Hardware & Software</strong></p><ul><li>Install, configure, and troubleshoot software applications and security updates.</li><li>Diagnose computer hardware issues and perform repairs or replacements.</li><li>Maintain an inventory of hardware, accessories, and end-user equipment.</li></ul><p><strong>Networking & Connectivity</strong></p><ul><li>Troubleshoot network-related issues affecting Citrix connectivity (VPN, Wi-Fi, DNS, latency).</li><li>Assist with basic networking tasks such as checking switch ports or verifying user connections.</li></ul><p><strong>Documentation & Process</strong></p><ul><li>Maintain accurate ticketing notes, technical documentation, and user guides.</li><li>Follow ITIL-based processes for incident resolution and request fulfillment.</li><li>Ensure adherence to security protocols and company IT policies.</li></ul><p><br></p>
<p><strong>Position Summary:</strong></p><p>This role focuses on optimizing inventory management systems, analyzing demand planning data, and ensuring accurate inventory levels across distribution networks. The position requires strong collaboration with sales teams, distribution, and finance to support product placement, inventory transfers, and operational efficiency. Key responsibilities include statistical analysis, reporting, ERP/WMS transfers, and slow-moving inventory management.</p><p><strong>Key Skills and Qualifications:</strong></p><ul><li>Strong analytical, organizational, and multitasking skills with the ability to meet deadlines.</li><li>Proficient in data analysis, reporting tools (Excel, Navision, SAP), and Power BI (preferred).</li><li>Exceptional written/verbal communication and presentation skills.</li><li>Bachelor’s degree in planning, supply chain, or finance/accounting.</li><li>5+ years of experience in inventory management or supply chain.</li><li>Advanced Excel skills (complex formulas, modeling, etc.).</li><li>Familiarity with MRP/ERP systems (Navision experience a plus).</li><li>Global and cross-functional collaboration experience an asset.</li></ul><p><strong>Additional Details:</strong></p><ul><li>No direct supervisory responsibilities.</li><li>Travel: 10%-20% (primarily North America with limited international).</li><li>Occasional after-hours calls with global teams required.</li></ul><p><br></p>
