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3 results for Help Desk Tier 2 in Memphis, TN
- Memphis, TN
- onsite
- Temporary
- 19 - 22 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide expert technical assistance to operational teams in Memphis, Tennessee. This long-term contract position requires a proactive, detail-oriented individual with strong troubleshooting skills to ensure smooth workflow navigation and system functionality. You will play a key role in addressing technical issues, monitoring system performance, and reinforcing user training for optimal results.</p><p><br></p><p>Responsibilities:</p><p>• Deliver on-site technical support to users, assisting with login issues, workflow navigation, and system functionality.</p><p>• Diagnose and resolve technical problems, escalating unresolved issues to the appropriate command center or leadership team.</p><p>• Track and document system performance, identifying common user concerns and trends that require additional training.</p><p>• Reinforce training efforts by guiding end users in adopting new workflows and best practices.</p><p>• Actively participate in daily meetings, huddles, and updates to align with project objectives.</p><p>• Communicate effectively with users to minimize disruptions and maintain a positive work environment.</p><p>• Provide support during system go-live periods, ensuring smooth transitions and addressing immediate concerns.</p><p>• Utilize tools like Active Directory and Microsoft Windows 10 for troubleshooting and resolving service desk tickets.</p>
- 2026-04-10T00:00:00Z
- Memphis, TN
- onsite
- Contract / Temporary to Hire
- 31.6635 - 40 USD / Hourly
- <p>We are looking for an experienced Help Desk Supervisor to oversee the daily operations of an on-site IT support team in Memphis, Tennessee. In this role, while managing a team of technicians and optimizing help desk processes. This is a Contract to long-term opportunity, providing a pathway to extended employment.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and mentor a team of helpdesk technicians, ensuring consistent performance and growth.</p><p>• Oversee the management of IT support workflows, including ticketing systems and service desk operations.</p><p>• Implement process improvements to enhance efficiency and the quality of technical support services.</p><p>• Provide hands-on technical assistance for desktop operating systems, Microsoft 365, networking basics, and endpoint management tools.</p><p>• Collaborate with other IT departments to maintain a secure and reliable support environment.</p><p>• Monitor and report key performance metrics to stakeholders, ensuring transparency and accountability.</p><p>• Ensure compliance with IT standards and security protocols while managing resources effectively.</p><p>• Manage IT assets, including inventory tracking and equipment deployment.</p><p>• Offer support for classroom technology and audiovisual systems as needed.</p><p>• Respond to system outages or urgent issues, occasionally requiring evening or weekend availability.</p>
- 2026-04-15T00:00:00Z
- Olive Branch, MS
- onsite
- Temporary
- 30 - 32 USD / Hourly
- <p>Robert Half Talent Solutions is seeking an experienced <strong>IT Support Specialist</strong> to support our client in the <strong>manufacturing industry</strong>. This role is highly hands-on and operationally critical, providing technical support to systems that directly impact warehouse and manufacturing operations.</p><p>The position follows an <strong>overnight schedule of 10:30 PM to 7:00 AM, Friday through Tuesday, with Wednesday and Thursday off</strong>, and requires dependability and responsiveness in a production-driven setting.</p><p>Key Responsibilities</p><ul><li>Provide hands-on support and configuration for <strong>RF scanners</strong> used in warehouse and logistics operations</li><li>Troubleshoot and maintain <strong>Zebra label printers</strong> and related peripherals</li><li>Perform system imaging, device deployments, and updates using <strong>SCCM and/or Intune</strong></li><li>Diagnose and resolve network-related issues including <strong>DNS, DHCP, Telnet, and SSH</strong></li><li>Administer <strong>Active Directory</strong> accounts, permissions, and group policies</li><li>Deliver <strong>Tier 1–2 technical support</strong> in a Microsoft 365 environment</li><li>Document processes, incidents, and resolutions to support operational continuity</li><li>Ensure minimal downtime for users supporting manufacturing and distribution workflows</li></ul><p><br></p><p><br></p>
- 2026-04-13T00:00:00Z