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2 results for Customer Service Representative in Memphis, TN
- Memphis, TN
- onsite
- Temporary
- 17.5 - 18 USD / Hourly
- <p>We are looking for an experienced Customer Service Representative to join our team in Memphis, Tennessee. In this role, you will be responsible for assisting customers with inquiries, resolving complaints, and ensuring a positive experience with our products and services. This is a long-term contract position that offers an excellent opportunity to build your career in a dynamic and supportive environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries and provide accurate information about products and services.</p><p>• Address and resolve customer complaints through activities such as exchanging merchandise, processing refunds, or updating account information.</p><p>• Escalate unresolved issues to appropriate departments for further investigation and resolution.</p><p>• Maintain detailed records of customer interactions, including inquiries, complaints, and follow-up actions.</p><p>• Collaborate with team members to ensure consistent and effective customer support.</p><p>• Utilize computer applications, such as Microsoft Outlook, to document and record client information accurately.</p><p>• Conduct follow-up communication to ensure customer satisfaction and resolution of issues.</p><p>• Support inbound and outbound call operations as needed to address customer concerns.</p><p>• Stay informed about company policies and procedures to provide accurate and up-to-date assistance.</p><p>• Assist in administrative tasks related to customer service, such as billing or claim administration.</p>
- 2026-04-09T00:00:00Z
- Memphis, TN
- onsite
- Permanent
- 39000 - 40000 USD / Yearly
- We are looking for a dedicated Customer Service Representative to join our team in Memphis, Tennessee. This role focuses on providing exceptional support to clients in the financial services sector, particularly within banking operations. The ideal candidate will bring strong communication skills and a commitment to delivering high-quality customer interactions.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone, email, or other communication channels.<br>• Address customer concerns related to financial products and services, ensuring a high level of satisfaction.<br>• Analyze account information and transactions to resolve discrepancies or provide detailed explanations.<br>• Collaborate with internal departments to ensure customer issues are resolved efficiently.<br>• Maintain accurate documentation of customer interactions and resolutions in the system.<br>• Stay informed about company policies, procedures, and banking regulations to provide accurate information.<br>• Assist clients in navigating financial tools and resources to meet their needs.<br>• Identify opportunities to improve customer service processes and recommend solutions.<br>• Uphold confidentiality standards while handling sensitive financial data.
- 2026-04-06T00:00:00Z