<p>We are seeking a Cloud / AI Engineer to be responsible for designing, building, and deploying production‑ready AI agents that support enterprise workflows. This is a hands‑on, execution‑focused role that works with modern agent platforms such as Microsoft Copilot Studio, AWS Agent Core services, and Google Vertex AI to deliver secure, reliable, and well‑governed AI solutions across the organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Design, build, and deploy AI agents using Microsoft Copilot Studio, AWS Agent Core services, and Google Vertex AI</p><p>· Develop agent workflows including intent handling, tool calling, memory management, and multi‑step task execution</p><p>· Create and optimize prompts, system instructions, and grounding strategies to ensure consistent and predictable agent behavior</p><p>· Implement Retrieval‑Augmented Generation (RAG) architectures using enterprise data sources, APIs, and document repositories</p><p>· Integrate AI agents with enterprise systems and APIs such as ServiceNow, internal platforms, and cloud services</p><p>· Deploy and manage agents across development, test, and production environments</p><p>· Implement security controls including identity management, authorization, and data access boundaries for AI agents</p><p>· Monitor agent performance through logging, usage analysis, and quality metrics to improve reliability and effectiveness</p><p>· Troubleshoot agent behavior, tool failures, and system integration issues</p><p>· Collaborate with platform, security, and application teams to deliver approved AI agent use cases</p>
We are looking for an experienced Development Manager to lead and inspire a team of software developers in Columbus, Ohio. This long-term contract position requires a dynamic individual who can drive excellence in software development, foster collaboration, and ensure high-quality Agile delivery. The successful candidate will also play a pivotal role in optimizing Genesys Cloud CX systems and managing flow/botflow configurations for customer-centric solutions.<br><br>Responsibilities:<br>• Lead and mentor a team of five developers, promoting collaboration, growth, and skill development.<br>• Conduct regular performance reviews, one-on-one meetings, and create development plans to elevate team capabilities.<br>• Define and enforce best practices for software development, coding standards, and documentation processes.<br>• Facilitate structured peer code reviews to ensure consistency, maintainability, and high-quality outputs.<br>• Collaborate with cross-functional teams, including Product Owners and Scrum Masters, to define clear requirements and achievable sprint goals.<br>• Ensure Agile timelines and commitments are met while maintaining quality expectations.<br>• Identify skill gaps within the team and implement cross-training plans to ensure operational redundancy and resiliency.<br>• Optimize Genesys Cloud CX systems, focusing on flow and botflow development to enhance customer experience.<br>• Work closely with architects and stakeholders to design scalable voice and digital interaction solutions.<br>• Implement modern development tools, automation processes, and methodologies to streamline operations.
<p>We are seeking experienced CyberArk L2/L3 Administrator to support an enterprise Privileged Access Management (PAM) environment focused on server-based access control. This role will work alongside an existing CyberArk SME to manage privileged account onboarding, password rotation, incident response and audit support. This is a hands-on operational role requiring strong CyberArk knowledge, solid troubleshooting ability, and comfort working in a fast-moving environment with on-call expectations.</p><p><br></p><p>This role is 4 days/week onsite in Marysville, OH</p><p><br></p><p><strong>CyberArk Administration</strong></p><p>• Support CyberArk EPV, PVWA, CPM, and PSM modules in a large enterprise environment</p><p> • Perform privileged account onboarding into CyberArk safes (currently a manual process)</p><p> • Manage password rotation, reconciliation, and platform configuration</p><p> • Monitor and troubleshoot access failures, rotation errors, and session issues</p><p> • Assist with time‑boxed privileged access and Break Glass workflows</p><p><strong>Operational Support</strong></p><p>• Work from ServiceNow request queues (access, activities, break/fix) with a 2‑day SLA</p><p> • Respond to severity‑based incidents; Sev1 requires 2‑hour response</p><p> • Participate in weekend on‑call rotations (Sat → Sun)</p><p> • Assist users with CyberArk workflows and provide training as needed</p><p><strong>Audit, Compliance & Security</strong></p><p>• Provide evidence for audits, including access approvals and session recording review</p><p> • Investigate suspicious activity using CyberArk logs and integrated SIEM alerts (QRadar)</p><p> • Support Disaster Recovery activities (e.g., adjusting password rotation parameters)</p><p><strong>Process Improvement & Automation</strong></p><p>• Recommend improvements to reduce manual onboarding</p><p> • Use scripting (PowerShell/Python) to streamline repeatable tasks</p><p> • Contribute to future automation between ServiceNow and CyberArk</p>
We are looking for a skilled Systems Analyst to join our team in Columbus, Ohio. This is a contract position offering an exciting opportunity to contribute to the integration of electronic data exchanges and interface systems. The role involves collaborating with multiple vendors, analyzing data structures, and ensuring seamless testing and implementation of system interfaces.<br><br>Responsibilities:<br>• Coordinate with business and technical teams to understand requirements and design elements for module and system integration.<br>• Analyze data structures and provide expert guidance on data mapping and system configurations.<br>• Review and oversee coding and configurations developed for managing data exchanges between various modules and trading partners.<br>• Develop and execute comprehensive test plans, test cases, and test data for validating software changes.<br>• Facilitate interface testing, trading partner testing, and end-to-end testing across multiple systems and vendors.<br>• Lead defect triage sessions, ensuring efficient tracking and resolution of issues across teams.<br>• Monitor project schedules, track testing execution progress, and communicate risks or issues promptly.<br>• Prepare and deliver detailed test results, metrics, and summary reports to leadership.<br>• Act as a liaison between vendors, business users, and module teams to troubleshoot and resolve escalated issues.<br>• Maintain high standards of professionalism, integrity, and accountability in all tasks.