We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
We are looking for a dedicated Customer Service Representative to join our team in Smyrna, Georgia. In this long-term contract role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining accurate records. This is an excellent opportunity for an individual who thrives in a dynamic environment and enjoys building positive relationships with customers.<br><br>Responsibilities:<br>• Investigate and resolve billing discrepancies to ensure accurate account management.<br>• Communicate effectively with customers to address their concerns and provide solutions.<br>• Collaborate with team members to resolve customer issues efficiently and professionally.<br>• Maintain detailed and accurate documentation of customer interactions and account updates.<br>• Utilize SAP systems to manage and update customer records as needed.<br>• Identify opportunities to improve processes and enhance customer satisfaction.<br>• Provide timely follow-ups on customer inquiries to ensure a seamless resolution process.<br>• Support the team in achieving departmental goals by contributing to a positive work environment.
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p><strong>SUPPLY CHAIN - Procurement & Production Manager</strong></p><p>Our client, a manufacturing company, is seeking an experienced<strong> Procurement & Production Manager</strong> to oversee supplier relationships, procurement agreements, and production planning activities. This role is vital to ensuring seamless order fulfillment and efficient inventory management aligned with production schedules and sales forecasts.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage the end-to-end order fulfillment process, including purchase order entry, administration, and expediting inbound products.</li><li>Track purchase orders to ensure timely processing and compliance with customer satisfaction standards.</li><li>Oversee new vendor setup and maintain key supplier relationships.</li><li>Monitor inventory levels to balance customer satisfaction and cost efficiency.</li><li>Prepare and analyze procurement reports to track KPIs such as inventory turns and service levels; make recommendations for improvements.</li><li>Support global and local forecast planning, adjusting sourcing as necessary.</li><li>Collaborate closely with corporate procurement to implement global strategies and policies.</li><li>Manage packaging, subcontractor processes, and third-party service providers.</li><li>Coordinate with customer service, order entry, and sales teams for effective communication.</li><li>Adjust order quantities in response to changing business needs.</li><li>Facilitate process improvements to optimize procurement, logistics, and materials management.</li><li>Manage production planning for injection molding and assembly operations, aligning sales planning with production schedules.</li><li>Coordinate short- to medium-term service requirements and capacity reservations.</li><li>Track order deadlines and initiate corrective actions as needed to maintain on-time delivery.</li></ul><p><br></p>
<ul><li><strong>Position: CLAIMS SUPPORT (Contract Role)</strong></li><li><strong>Location: 11575 Great Oaks Way, Alpharetta, Georgia, 30022, United States</strong></li><li><strong>Type: 100% ONSITE</strong></li><li><strong>Tentative Hourly Pay Range: $18-$20/per hour</strong></li><li><strong>Job Hours: It is 40 hours per week onsite in office. The hours of operation are 8AM-5PM.</strong></li></ul><p> </p><p>Job Responsibilities</p><p>Duties may include but are not limited to:</p><p> </p><p>- Receive new losses and verifies accuracy of information via coverage</p><p>- Perform all file updates on system as directed by claim reps</p><p>- Register loss payments on system - We use Claim Vision to manage our claims.</p><p>- Provide customer service to agents insureds clients and other customers</p><p>- Process authorized payments</p><p>- Input data entry correspondence into system diaries information for claims reps and/or team leader and prepares form letters</p><p>- Typing photocopying indexing and filing</p><p>- Ability to accurately calculate wages etc. and create professional letters and correspondence</p><p>- Make call to insureds requesting missing information on the claim files</p><p>- Direct care when appropriate</p><p>- Basic SE jurisdiction knowledge regarding work comp is a plus</p>
<p>Job title: Senior Business Analyst,</p><p><br></p><p>Hybrid 3 days onsite in the Marietta area!</p><p><br></p><p>Robert Half is actively searching for a Senior Business Analyst to play a key role in enhancing customer satisfaction, driving adoption, and optimizing business processes for our clients.</p><p><br></p><p>As a Senior Business Analyst, you will be the bridge between our clients and internal teams, ensuring our Policy Administration System meets business needs and regulatory requirements. Reporting to the VP of Customer Success, you will work closely with clients, customer success managers, product teams, and delivery teams to drive implementations, improve user experience, and support business growth.</p><p>In this role, you will act as a trusted advisor to clients, providing best practices and recommendations to maximize the value of the company’s solutions.</p><p><br></p><p><br></p><p><br></p>
<p><strong>TAX MANAGER (CPA) – Public Accounting Practice</strong></p><p><em>Recruiting on behalf of our client in the Atlanta Metro area</em></p><p>Are you an experienced tax professional ready to take on a leadership role? Our client, an established CPA firm, is seeking a <strong>Tax Manager</strong> to join their Tax Team. You’ll play a key role in guiding complex tax preparation and review engagements spanning high net worth individuals, partnerships, corporations, and estates/trusts.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Independently review tax return engagements to ensure quality and compliance.</li><li>Mentor and support other members of the Tax Team.</li><li>Prepare and file complex tax returns for diverse clients.</li><li>Organize supporting work papers and maintain high standards in documentation.</li><li>Collaborate within the team and maintain open communication with leadership.</li><li>Build and maintain positive client relationships through exceptional service.</li><li>Conduct tax research and keep current with tax law updates.</li></ul><p><br></p>
We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
We are looking for an experienced Product Manager to join our team in Alpharetta, Georgia. In this role, you will oversee the development and execution of product strategies, ensuring alignment with client needs and organizational goals. You will play a pivotal role in driving product innovation, fostering client engagement, and collaborating across teams to deliver impactful solutions.<br><br>Responsibilities:<br>• Develop and implement product strategies that emphasize client satisfaction, retention, and engagement from a global perspective.<br>• Manage the customer product roadmap, ensuring timely delivery of new features and updates that address client needs.<br>• Lead initiatives to enhance client relationships by deepening engagement and maximizing the value clients derive from the product.<br>• Act as a strong advocate for clients, ensuring their feedback and requirements are integrated into the product development process.<br>• Conduct regular client meetings, presentations, and demonstrations to keep them informed about updates and new features.<br>• Leverage customer insights to identify opportunities for product enhancements and innovative features.<br>• Collaborate with internal teams to align product roadmaps with client expectations and broader business objectives.<br>• Partner with sales teams to understand client challenges and identify opportunities for tailored product solutions.<br>• Communicate product updates and manage expectations effectively within the team to ensure seamless client experiences.<br>• Support global launch teams in delivering sales enablement materials and ensuring alignment with sales needs.
<p>Robert Half HR Solutions is currently sourcing for an Employee Relations Process Project Manager for our client. This role is fully remote. This HR Project Manager requires deep expertise in Employee Relations process establishment and scalability. This contract is expected to last 4-6 months in duration with the possibility for extension based on business needs. In this role, you will lead the design and implementation of a revamped Employee Relations process for a large healthcare organization with over 10,000 employees. This position offers an exciting opportunity to drive meaningful improvements in case management, compliance, and organizational development. Our client has processes established, however the business need requires a new evolution of what is currently in practice. </p><p><br></p><p>Responsibilities:</p><p>• Evaluate existing Employee Relations processes, tools, and resources to identify areas for enhancement and optimization.</p><p>• Develop a multi-tiered Employee Relations case management model, including self-service options and escalation paths for complex cases.</p><p>• Design comprehensive workflows, escalation procedures, and end-to-end processes for managing Employee Relations cases.</p><p>• Create detailed documentation, playbooks, and decision-making frameworks for HR professionals and people managers.</p><p>• Deliver targeted training programs for HR managers and people leaders, enabling them to handle cases effectively within their respective tiers.</p><p>• Develop self-service training modules for managers to address routine Employee Relations concerns independently.</p><p>• Provide strategic guidance on risk mitigation, compliance, and employment law considerations to ensure organizational alignment.</p><p>• Collaborate with legal teams and internal stakeholders to ensure the successful integration of the revamped Employee Relations framework into broader HR operations.</p><p>• Recommend and implement tools or technology solutions for effective tracking, reporting, and management of Employee Relations cases.</p>
We are looking for a dedicated and detail-oriented Receptionist to join our team in Atlanta, Georgia. This long-term contract position offers an excellent opportunity to showcase your organizational and communication skills in a dynamic real estate and property environment. The ideal candidate will excel at managing front desk operations and providing exceptional service to clients and staff.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and positive experience.<br>• Answer and manage calls using a multi-line phone system, directing inquiries to the appropriate departments.<br>• Maintain the reception area, ensuring it is clean, organized, and presentable at all times.<br>• Provide administrative support to the team, including scheduling appointments and managing correspondence.<br>• Monitor and coordinate incoming and outgoing mail or deliveries.<br>• Handle client inquiries promptly and effectively, ensuring satisfaction.<br>• Maintain accurate records and documentation related to front desk operations.<br>• Assist in coordinating office events or meetings as needed.<br>• Uphold confidentiality and security protocols when handling sensitive information.
<p><strong>AUDIT MANAGER – Public Accounting</strong></p><p>Are you a seasoned audit professional looking to step into a leadership role? My client is an established CPA firm. They are seeking a talented <strong>Audit Manager </strong>to join their Audit & Assurance team. In this role, you’ll plan and manage financial statement engagements across a variety of industries, including construction, real estate, employee benefit plans, nonprofits, and closely held businesses.</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Plan, manage, and perform financial statement audit engagements.</li><li>Gain a deep understanding of client operations, processes, and business goals to inform audit procedures.</li><li>Work independently and collaboratively within a dynamic team.</li><li>Communicate effectively with engagement team members and maintain open dialogue.</li><li>Deliver exceptional service and foster positive client relationships.</li><li>Be available to travel to client locations within the Atlanta Metro area.</li></ul><p><br></p>
We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
We are on the lookout for a Dynamics 365 Solution Architect to be a part of our team situated in Atlanta, Georgia. In this role, you will be primarily tasked with the responsibility of managing customer inquiries, ensuring the maintenance of precise customer records, and processing customer applications with utmost accuracy.<br><br>Responsibilities: <br><br>• Efficiently handle customer inquiries related to Dynamic CRM<br>• Accurately process customer applications associated with Dynamics 365 solutions<br>• Ensure the management and update of customer records in Dynamics 365<br>• Monitor customer accounts within Dynamics 365 and take necessary actions<br>• Implement Dynamic CRM skills to optimize customer interaction and service<br>• Contribute to team efforts in maintaining a smooth workflow in Dynamics 365 operations<br>• Identify and address any issues or discrepancies in customer records<br>• Collaborate with other team members to ensure customer satisfaction<br>• Utilize Dynamics 365 platform to streamline customer service processes<br>• Continuously update knowledge and skills related to Dynamics 365 and Dynamic CRM.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p>We are offering a short term contract employment opportunity for an Accounting Clerk. As a part of our team, your role will be pivotal in maintaining our financial records, including purchases, sales, receipts, and payments. You will be working closely with our accounting team to create and analyze financial reports and ensure legal requirements compliance, process accounts payable and receivable and manage invoices and tax payments. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle accounts payable and receivable, ensuring timely processing of payments and collections.</p><p>• Conduct data entry tasks related to financial transactions in our database.</p><p>• Manage vendor information meticulously, ensuring all records are up-to-date and accurate.</p><p>• Collaborate with the team in a high-volume, fast-paced environment to maintain seamless financial operations.</p><p>• Review and file invoices, maintaining an organized record of all transactions.</p><p>• Oversee the preparation of expense reports, ensuring accuracy and compliance with company policies.</p><p>• Utilize accounting skills to provide customer service for invoice inquiries.</p><p>• Leverage software tools such as Microsoft Excel, Oracle, QuickBooks, and SAP to streamline and automate financial operations.</p><p>• Engage in account reconciliation activities to ensure accuracy of all financial data.</p><p>• Support the billing process, ensuring all invoices are sent to customers in a timely manner.</p>
<p>We’re seeking an experienced TMS Administrator to join our Linkex Systems team in Johns Creek, Georgia. This role is fully onsite and plays a key part in supporting and optimizing our MercuryGate Transportation Management System (TMS). The TMS Administrator will manage user access, security roles, and permissions, ensuring the platform operates efficiently and supports business and carrier operations.</p><p>Working closely with the Senior Manager of Linkex Systems, this person will troubleshoot system issues, conduct root cause analyses, and assist with carrier and customer onboarding. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced logistics environment.</p><p>Key Responsibilities</p><ul><li>Administer TMS user setup, access permissions, and security roles.</li><li>Provide system documentation and end-user training materials.</li><li>Troubleshoot and resolve TMS-related issues through root cause analysis.</li><li>Support carrier and customer onboarding by gathering requirements and coordinating testing.</li><li>Manage carrier and customer contracts, rate tables, and pricing initiatives.</li><li>Test and validate all system and process changes before implementation.</li><li>Communicate updates and enhancements effectively to cross-functional teams.</li></ul><p><br></p><p><strong>Location:</strong> Johns Creek, GA (Onsite, 5 days per week)</p>
<p>Risk Advisory – IT Audit Manager</p><p>Location: Atlanta, GA (Hybrid)</p><p>Does NOT offer sponsorship or C2C now or in the future</p><p><br></p><p>Robert Half is seeking an experienced and driven IT Audit Manager to join a Risk Advisory Services practice. In this leadership role, you will manage and deliver IT risk consulting engagements—including SOX compliance, SOC readiness and reporting, and cybersecurity assessments—across a variety of industries. You’ll work closely with clients to enhance their internal control environments, manage compliance efforts, and mitigate risk.</p><p><br></p><p><br></p>
<p><strong>Executive Assistant</strong> to provide high-level administrative and operational support to C-suite level executives</p><p>Responsibilities that include managing communications, coordinating complex schedules, supporting strategic initiatives, and serving as a liaison with internal and external stakeholders. As a key member of the team, the Executive Assistant will help ensure organizational efficiency by managing competing priorities, meeting deadlines, and implementing effective administrative processes.</p><p>The ideal candidate is proactive, detail-oriented, a critical thinker, and thrives in a collaborative academic environment that is mission-driven. Discretion, professionalism, and exceptional judgment are essential in this role.</p><p><br></p><p><strong>Essential Duties & Responsibilities</strong></p><ul><li>Manage the daily calendar for the office, scheduling appointments and prioritizing tasks while resolving potential conflicts.</li><li>Prepare correspondence, meeting materials, presentations, and other communications.</li><li>Welcome guests and visitors to the office and provide a professional and welcoming experience.</li><li>Deliver exceptional customer service to internal and external stakeholders.</li><li>Maintain knowledge of divisional policies and processes to resolve inquiries effectively.</li><li>Ensure confidentiality and handle sensitive information with discretion.</li><li>Oversee the content and updates for divisional webpages on both internal and external platforms.</li><li>Assist in coordinating and supporting division-wide initiatives, special events, and projects.</li><li>Monitor deadlines, deliverables, and action items for high-level operational and strategic initiatives.</li><li>Manage and reconcile financial records, including invoices, check requests, expense reports, budget tracking, and contracts.</li><li>Assist with the coordination of meetings related to the Audit Committee, Financial Sustainability Board Committee, and other key groups, including scheduling, preparing materials, reserving venues, and taking minutes as required.</li><li>Complete routine office tasks, such as responding to communication, filing, scanning, and maintaining records in organized systems.</li><li>Serve as the primary point of contact for the office, facilitating timely and professional communication.</li><li>Develop and execute a structured workflow process for the office and enhance internal communications.</li><li>Coordinate business-related travel and logistic arrangements.</li><li>Undertake special projects and additional responsibilities.</li></ul>
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Gainsville, Georgia. This position involves managing accounts payable processes, ensuring accurate financial records, and providing administrative support to the Supply Chain and Sourcing Manager. The ideal candidate will have strong organizational skills, a keen eye for detail, and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Accurately process accounts payable transactions, ensuring correct data entry and record-keeping.<br>• Manage inventory purchases by utilizing the three-way matching process to ensure accuracy.<br>• Input and maintain precise sourcing data within the company's system.<br>• Communicate effectively with vendors to address and resolve any inquiries or issues.<br>• Reconcile vendor statements and investigate discrepancies to ensure accurate records.<br>• Organize and maintain electronic accounts payable files for easy access and reference.<br>• Assist the Controller with bank statement reconciliations and other financial tasks.<br>• Follow established internal control policies to ensure financial security and compliance.<br>• Welcome visitors professionally and direct them appropriately while managing incoming calls courteously.<br>• Protect sensitive financial information by upholding strict confidentiality.
<p>Robert Half Marketing and Creative in Atlanta is seeking a Sr. Project Manager to add to growing agency team in Vinings. </p><p><br></p><p>• Be the key liaison between our clients and our Creative/Production team. </p><p>• Manage projects including the collection of assets and information from inception to completion, and must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. </p><p>• Project manage the day-to-day execution and optimization of Creative Services projects -assessing marketing needs, determining goals and coordinating projects. </p><p>• Maintain knowledge of visual merchandising goals and brand standards focused on POP materials. This includes resolving and escalating issues and barriers.</p><p>• Work closely with the designers, copywriters, traffic managers and production staff to ensure all deadlines are met on time.</p><p>• Expensive POP experience is required.</p>
<p>Robert Half HR Solutions is currently partnering with a client in the Johns Creek area that is looking for a dynamic and proactive HR Business Partner to join their growing organization and make an immediate impact. This role will support corporate employees, with a strong focus on employee relations, performance management, HR compliance, and policy creation/implementation. Experience supporting engineering teams is a plus, as well as HRIS implementation. This role requires someone willing to roll up their sleeves, wear multiple hats, and contribute to a variety of HR projects in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as a strategic HR partner for corporate client groups, providing day-to-day HR support to leaders and employees.</li><li>Handle all aspects of employee relations, ensuring alignment with company policies and applicable labor laws.</li><li>Lead performance management initiatives, including goal setting, feedback, and coaching processes.</li><li>Ensure HR compliance across all corporate functions, guiding leaders on federal, state, and local regulations while maintaining up-to-date knowledge of legal requirements.</li><li>Develop, implement, and update HR policies and procedures to align with company objectives and compliance requirements.</li><li>Work closely with Talent Acquisition to support recruiting efforts, align on workforce planning, and ensure a seamless onboarding process for new hires.</li><li>Drive and support various HR projects, including program rollouts and organizational development initiatives.</li><li>Support and mentor managers to build leadership capabilities and effective team engagement strategies.</li><li>Contribute to HRIS implementation and optimization efforts, ensuring data accuracy and usability for HR processes.</li><li>Partner with key stakeholders to identify and address talent gaps while promoting a culture of inclusion and employee engagement.</li></ul><p><br></p><p><br></p>
<p>We are looking for a skilled Network Administrator to join our team in Johns Creek, Georgia. This long-term contract position offers an exciting opportunity to manage and optimize network systems while ensuring seamless operations. The ideal candidate will have a strong background in network technologies and a proven ability to troubleshoot and resolve technical issues efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Administer and maintain network systems, including firewalls, routers, and switches, to ensure optimal performance and security.</p><p>• Oversee user maintenance, including managing roles, permissions, and security settings for various systems.</p><p>• Create and deliver comprehensive training and documentation for end users to enhance system understanding.</p><p>• Conduct root cause analysis and resolve system issues to improve reliability and functionality.</p><p>• Coordinate carrier and customer onboarding by gathering requirements and assisting with design and testing processes.</p><p>• Test and validate system changes to ensure smooth integration and communicate updates effectively to the team.</p><p>• Manage carrier and customer contracts, including rate tables, to support pricing strategies.</p><p>• Collaborate with cross-functional teams to implement MercuryGate tools and optimize transportation management.</p><p>• Perform additional duties as required to support overall network and system operations.</p><p><br></p><p><strong><u>Onsite 5 days a week in Johns Creek, Georgia </u></strong></p>
We are looking for a dedicated and detail-oriented Case Clerk to join our team in Atlanta, Georgia. In this role, you will manage client communications, handle case-related data, and ensure efficient case management processes. This is a contract position, offering a great opportunity for growth.<br><br>Responsibilities:<br>• Answer and screen incoming client calls with efficiency and attention to detail.<br>• Perform accurate and timely data entry for case management purposes.<br>• Coordinate communication with clients to gather necessary case information.<br>• Utilize case management software to track and update case progress.<br>• Work collaboratively with team members to ensure seamless case processing.<br>• Handle a high volume of calls while maintaining a focus on quality service.<br>• Participate in alternating weekend shifts as part of the schedule.<br>• Attend in-person or virtual meetings with HR and intake specialists when required.<br>• Ensure all case data is organized and accessible for team use.<br>• Provide exceptional client service to maintain strong relationships.
<p><strong>Project Coordinator – Engineering & Land Acquisition Teams (Confidential Client)</strong></p><p><br></p><p>A leading engineering and consulting firm in the Duluth area is seeking a skilled <strong>Project Coordinator (Administrative Assistant/Office Manager)</strong> to provide support for their Engineering and Land Acquisition Teams. This position is responsible for coordinating projects, facilitating administrative activities, supporting team and client needs, and ensuring smooth operations of the office. The ideal candidate will have at least two years of experience in a professional office setting, excellent organizational skills, and the ability to excel independently with minimal supervision. Reliability, a professional demeanor, valid driver’s license, dependable transportation, and a clean record are required.</p><p><br></p><p><strong>Position Duties and Responsibilities:</strong></p><ul><li>Utilize various software programs (Excel, Word, and project management tools) to support technical teams</li><li>Create project reports as requested</li><li>Perform quality control on reports, proposals, and presentations</li><li>Assist with design and construction projects (data entry, vendor/client communications, meeting participation, note taking)</li><li>Arrange travel and accommodations as needed</li><li>Organize catered events for office activities</li><li>Support project managers with billing and run monthly health/budget reports</li><li>Handle general administrative duties (printing, copying, filing, document sorting)</li><li>Attend meetings and prepare minutes</li><li>Assist with contract coordination, visitor greeting, answering phones, ordering supplies, mail distribution, package preparation/delivery, event planning, and office errands</li><li>Manage day-to-day office operations</li></ul><p><br></p>
