<p>We are seeking an experienced and dedicated Customer Service Representative (CSR) for a temp-to-hire opportunity in San Leandro. The ideal candidate is reliable, highly responsive, detail-oriented, and an enthusiastic team player. Experience in order processing and cross-functional communication is strongly desired.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Processing:</strong> Review incoming orders, ensure data accuracy (ATP), document exceptions and special notes. Communicate proactively with transportation, sales, and warehouse teams to maintain seamless daily workflows.</li><li><strong>Customer Experience:</strong> Deliver timely and professional updates related to orders. Serve as the company’s representative for customer inquiries via phone, email, or chat, ensuring customers feel heard and informed.</li><li><strong>Issue Resolution:</strong> Proactively identify and help resolve customer issues, escalating complex cases when needed. Leverage product and process knowledge to build trust and deliver accurate, reliable support.</li><li><strong>Attention to Detail:</strong> Guarantee data accuracy in all customer and order inputs. Strive for continuous process improvement and share recommended changes with leadership.</li><li><strong>Reliability:</strong> Consistently demonstrate commitment to team goals and company values. Contribute positively to the department’s overall success.</li></ul>
<p><strong>Customer Service Representative</strong></p><p><strong>About the Role:</strong></p><p>Join our team as a Customer Service Representative and be the first point of contact for our valued customers.</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat</li><li>Provide product/service information</li><li>Process orders and resolve customer issues</li><li>Maintain accurate records of customer interactions</li></ul>
<p>Jennifer Fukumae with Robert Half Financial Services Division is partnering with a growing, client-focused wealth advisory practice in the Bay Area is seeking a <strong>Senior Client Service Associate</strong> to join its team. This role partners closely with senior advisors to deliver a high-touch experience to high-net-worth and ultra-high-net-worth clients. The position blends <strong>relationship management, financial planning support, and operational oversight</strong>, making it ideal for someone who enjoys working directly with clients while staying deeply involved in the financial planning process.</p><p><br></p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Client Relationship Management</strong></p><ul><li>Partner with financial advisors to support onboarding and integration of new client relationships</li><li>Coordinate client and prospect meetings, including scheduling, meeting preparation, and follow-up action items</li><li>Maintain accurate client and prospect records across CRM and internal systems</li><li>Serve as a trusted support partner during client meetings and relationship management activities</li><li>Lead select client review meetings and assist with presenting financial planning updates</li></ul><p><strong>Financial Planning & Client Support</strong></p><ul><li>Gather and organize client financial data to support comprehensive planning and investment strategy discussions</li><li>Assist with preparation and implementation of financial plans</li><li>Respond to client inquiries regarding accounts, transactions, and planning-related requests</li><li>Support account opening, maintenance, and servicing across multiple custodial platforms</li><li>Ensure all client interactions and activities are documented within CRM systems</li></ul><p><strong>Operations & Administration</strong></p><ul><li>Manage day-to-day client service tasks and ensure a seamless client experience</li><li>Support advisors with operational and administrative workflows tied to client servicing</li><li>Assist with various team projects and internal initiatives as needed</li></ul><p><strong>Compliance & Risk Oversight</strong></p><ul><li>Follow firm policies and regulatory requirements to ensure adherence to applicable industry standards</li><li>Monitor account activity and escalate potential compliance concerns when appropriate</li><li>Maintain proper documentation and records for client interactions and transactions</li></ul><p><strong>Team Collaboration</strong></p><ul><li>Work closely with advisors and internal stakeholders to support client strategies and investment implementation</li><li>Contribute ideas and feedback during team meetings focused on improving client experience and operational efficiency</li><li>Assist with special projects and initiatives that support the growth of the advisory practic</li></ul><p><br></p>
<p>Operations Associate (Administrative Assistant)</p><p><br></p><p>• Excellent Administrative Assistant ready to support Tax team! Will teach everything needed</p><p>• Assemble copies of Tax returns, assists with IRS notices.</p><p>• Provides input on evaluating and enhancing tax procedures.</p><p>• Prepare extensions for filing.</p><p>• Tax return preparation assistance</p><p>• Manage tax team deadlines and open projects (updating and tracking of e-Filing and e-work paper control log).</p><p>• Manage client document process.</p><p>• Scan tax returns and uploads to CCH Document and SurePrep.</p><p>• Prepare materials for presentation for prospect/client meeting (folders, proposals, etc).</p><p>• Manage client/entities organizational charts.</p><p>• Maintains PTIN and CAF numbers.</p><p>• Orders annual tax guides.</p><p>• General support for Tax and Audit teams (calendar, travel, expense reports, time and attendance, client billing and special projects).</p><p>• Client Interaction (sign documents and notarize, which may require travel to client home/office).</p><p>• Maintain compliance logs (Officer/Manager designation for respective clients).</p><p>• Travel arrangement as requested.</p><p><br></p><p>Qualifications</p><p>• Bachelor’s degree.</p><p>• Proficiency in word, excel, power point and outlook.</p><p>• Strong organizational, time management and customer service skills.</p><p>• Detail-oriented.</p><p>• Demonstrate analytical and problem-solving abilities.</p><p>• Ability to demonstrate a high level of professionalism.</p><p>• Ability to multi-task and work in a fast paced environment with tight deadlines.</p><p>• Excellent verbal and written communication skills.</p><p>• Ability to meet deadlines and manage time effectively.</p><p>• Notary not required, but preferred.</p><p><br></p><p>Full-time on-site.</p>
We are looking for a dedicated Account Service Associate to join our team in Sunnyvale, California. In this long-term contract position, you will play a pivotal role in maintaining accurate financial records, ensuring compliance, and delivering excellent service to members and staff. This opportunity is ideal for someone with strong analytical skills and a passion for supporting operational efficiency within the accounting domain.<br><br>Responsibilities:<br>• Conduct daily operational and account audits to ensure accuracy and compliance.<br>• Respond to member inquiries regarding account eligibility, documentation, and general information.<br>• File Adult Protective Services reports in adherence to regulatory requirements.<br>• Support the escheatment process by updating property records and utilizing escheatment software.<br>• Assist with decedent case management, including account ownership updates and closures.<br>• Process contributions, withdrawals, and withholding election changes accurately.<br>• Prepare weekly rate and fee schedules for review and distribution.<br>• Collaborate on special projects to enhance processes and workflows.<br>• Update and maintain job aids and procedural documents in collaboration with management and staff.
<p><strong><u>Long Term Contract Role - Hybrid (Twice a week on-site - TRAVEL REQ. around the East Bay and South Bay Area)</u></strong></p><p><br></p><p><strong><u>Job Function Details: </u></strong></p><p>The Employee Relations Specialist is responsible for managing complex employee relations matters and supporting a positive, compliant workplace environment. This role partners closely with HR leadership, managers, and employees to address workplace concerns, conduct investigations, and ensure consistent application of company policies and employment laws. The Employee Relations Specialist serves as a trusted advisor to leadership by providing guidance on employee relations strategies, conflict resolution, performance management, and workplace investigations.</p><p><strong>Labor Relations & Union Partnership</strong></p><ul><li>Interpret and administer collective bargaining agreements (CBAs) to ensure compliance with contract provisions.</li><li>Serve as a liaison between management and union representatives to maintain effective labor-management relationships.</li><li>Participate in labor-management meetings and support ongoing union partnership initiatives.</li><li>Provide guidance to managers regarding union contract provisions and workplace practices.</li></ul><p><strong>Grievance Management</strong></p><ul><li>Manage and track employee grievances in accordance with the collective bargaining agreement.</li><li>Investigate grievance claims and gather relevant documentation, witness statements, and supporting evidence.</li><li>Partner with HR leadership and legal teams to prepare responses and recommendations for grievance resolution.</li><li>Participate in grievance meetings and assist with arbitration preparation when necessary.</li></ul><p><strong>Workplace Investigations</strong></p><ul><li>Conduct prompt, thorough, and impartial investigations into employee complaints including workplace misconduct, harassment, discrimination, and policy violations.</li><li>Interview employees and management, review documentation, and evaluate evidence.</li><li>Prepare detailed investigation reports, findings, and recommendations for HR leadership.</li></ul><p><strong>Manager Coaching & Employee Relations</strong></p><ul><li>Advise managers on employee relations matters including performance management, disciplinary actions, attendance issues, and workplace conflicts.</li><li>Provide guidance on progressive discipline processes in accordance with both company policy and union agreements.</li><li>Assist managers in documenting performance concerns and corrective actions.</li></ul><p><strong>Policy & Compliance</strong></p><ul><li>Ensure consistent application of company policies, procedures, and collective bargaining agreements.</li><li>Maintain compliance with federal, state, and local employment laws as well as labor regulations.</li><li>Partner with HR leadership to update policies and procedures as needed.</li></ul><p> </p><p><br></p>
<p>We are looking for a skilled HR Business Partner in the SF Bay Area to assist our client on this long-term contract position. This role will require travel once a week around the Bay Area to various client locations. You will collaborate with business leaders and employees to drive organizational success while ensuring adherence to company policies, employment laws, and union agreements. This position offers an exciting opportunity to provide strategic HR guidance in a unionized environment while supporting performance management and employee relations.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with managers and leaders to align workforce planning and organizational development initiatives with business goals.</p><p>• Offer expert advice on employee engagement, performance management, and organizational effectiveness.</p><p>• Interpret and administer collective bargaining agreements to ensure compliance with union contract provisions.</p><p>• Foster strong labor-management relationships by serving as a liaison between management and union representatives.</p><p>• Investigate and support the resolution of employee grievances in accordance with company policies and union agreements.</p><p>• Implement HR programs and policies that enhance employee relations and support compliance with employment laws.</p><p>• Provide training and guidance to leaders on HR best practices and labor law requirements.</p><p>• Assist in developing strategies to improve overall employee satisfaction and organizational culture.</p><p>• Monitor and ensure adherence to HR compliance standards across all levels of the organization.</p>
<p>Inhouse legal team is seeking a Corporate Paralegal/Senior Legal Assistant to join their team in San Jose, CA. This role offers an exciting opportunity to contribute to a company that is reshaping the future of energy. As a key member of the Legal Department, you will provide advanced administrative and legal support, ensuring the smooth operation of corporate governance and legal processes. This role offers excellent benefits package including medical, dental, vision, paid time off, and 401k. </p><p><br></p><p>Responsibilities:</p><p>• Provide direct administrative and legal support to the Chief Legal Officer and Corporate Secretary.</p><p>• Manage legal invoices, set up purchase orders, and track expenses to maintain alignment with budgetary goals.</p><p>• Prepare and distribute Board of Directors meeting materials, draft agendas and consents, and oversee compliance with governance requirements.</p><p>• Maintain corporate records, assist with entity formation, and handle annual filings to support subsidiary governance.</p><p>• Organize, draft, review, and archive contracts, agreements, and other critical legal documents.</p><p>• Coordinate document execution processes, including electronic signatures and contract lifecycle management systems.</p><p>• Update and maintain legal knowledge databases and systems to ensure accessibility and accuracy.</p><p>• Conduct research on legal matters and create summaries or reports to support decision-making.</p><p>• Facilitate onboarding and training for new Legal team members to ensure seamless integration.</p><p>• Collaborate with internal teams and external vendors to address legal inquiries and improve department processes.</p>
We are looking for a Front Desk Coordinator to join our team in Santa Clara, California. This is a contract position with the potential for long-term employment, offering opportunities for growth within a dynamic and collaborative environment. The role involves supporting both office staff and warehouse operations, ensuring smooth daily activities without any physical lifting requirements.<br><br>Responsibilities:<br>• Provide a welcoming experience for visitors and customers by greeting them warmly upon arrival.<br>• Handle incoming calls professionally and route them to the appropriate individuals.<br>• Perform accurate and efficient data entry tasks to support administrative operations.<br>• Organize and maintain files to ensure easy access and proper documentation.<br>• Assist with shipping-related paperwork, including staging orders in the morning and completing required documentation.<br>• Support general administrative tasks to facilitate seamless daily operations.<br>• Collaborate effectively with both office staff and warehouse teams to address operational needs.
<p>We are looking for a detail-oriented and approachable Receptionist to join our team in Walnut Creek, California. This is a Contract position where you will play a key role in creating a welcoming environment for clients and visitors while managing essential front desk operations.</p><p><br></p><p>Receptionist Responsibilities:</p><p>• Greet visitors and clients with a friendly and detail-oriented demeanor, ensuring they feel welcomed.</p><p>• Operate and manage multi-line phone systems, directing calls to the appropriate departments or personnel.</p><p>• Handle inbound calls efficiently, answering inquiries and resolving basic concerns.</p><p>• Maintain an organized and presentable reception area to uphold the company’s image.</p><p>• Assist with administrative tasks such as scheduling, mail distribution, and maintaining records.</p><p>• Provide support to team members and management by relaying messages and coordinating information.</p><p><br></p><p>If you are interested in this receptionist position, please apply today!</p>