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1 result for Data Entry Remote in Manhattan Beach, CA
- Pasadena, CA
- remote
- Temporary / Contract
- 19.95 - 23.10 USD / Hourly
- We are looking for a Customer Service Representative to support emergency preparedness outreach efforts in Pasadena, California. This is a Contract position focused on connecting with State of California residents, sharing clear guidance, and helping people access timely information during preparedness and response activities. The ideal candidate is comfortable handling a high volume of inbound and outbound communication, documenting interactions carefully, and delivering attentive service in a fast-paced environment.<br><br>Responsibilities:<br>• Place outbound calls to residents and community members to communicate emergency readiness information and offer appropriate support resources.<br>• Handle incoming questions effectively, providing accurate guidance related to disaster preparedness, safety procedures, and related services.<br>• Record call details, customer concerns, and follow-up actions in the designated system with a high level of accuracy.<br>• Apply established call handling standards, scripts, and operating procedures to ensure consistent and compliant service.<br>• Take part in ongoing training to remain current on program updates, communication approaches, and service expectations.<br>• Manage email correspondence and related administrative tasks to support customer interactions and case follow-up.<br>• Schedule appointments or callbacks when needed to help ensure residents receive timely assistance.<br>• Use Microsoft Word, Excel, and other basic office tools to complete documentation and support daily customer service activities.
- 2026-05-05T00:08:44Z