We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Irvine, California. In this Contract to permanent position, you will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining high standards of service. This role offers the opportunity to work in the dynamic Health Pharm/Biotech industry, contributing to meaningful solutions for occupational safety.<br><br>Responsibilities:<br>• Handle customer inquiries through various communication channels, including phone, email, and online platforms, ensuring prompt and attentive responses.<br>• Collaborate with internal departments to resolve customer issues effectively from start to finish, ensuring follow-ups are completed.<br>• Utilize multiple internal systems to manage orders, track shipments, and address customer concerns accurately.<br>• Provide feedback to management regarding service challenges and customer concerns to improve processes.<br>• Participate in special projects as assigned, contributing to team objectives and organizational goals.<br>• Process order entries, schedule appointments, and manage customer accounts with precision.<br>• Maintain accurate records of customer interactions and transactions, ensuring data integrity.<br>• Assist with troubleshooting and resolving issues related to product delivery, account setups, and other customer needs.<br>• Demonstrate flexibility by working overtime when requested to meet business demands.<br>• Support lean process improvement initiatives to enhance customer service efficiency.
<p>We are looking for a skilled and driven Bilingual Spanish/ or French Canadian Customer Service Representative to join our team in Torrance, California. As part of the manufacturing industry, you will play a pivotal role in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting our brand. This is a Contract position offering the opportunity to grow with an innovative and customer-focused organization.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service by upholding the company's values and maintaining professionalism in all communications.</p><p>• Build and sustain positive relationships with customers, demonstrating empathy and understanding during interactions.</p><p>• Recommend and promote company products and services to meet customer needs and preferences, contributing to brand growth.</p><p>• Accurately record customer details and inquiry information into company databases.</p><p>• Apply technical knowledge of products to resolve customer issues effectively and provide troubleshooting assistance.</p><p>• Handle customer complaints with patience, ensuring calm and courteous resolutions.</p><p>• Participate in product and skill training sessions, successfully completing assessments to enhance expertise.</p><p>• Share valuable customer feedback and observed trends with management to support continuous improvement.</p><p>• Ensure timely and consistent attendance, including the flexibility to work variable schedules and occasional weekends.</p>
<p>Robert Half is seeking a Legal Client Solutions Manager focused on Business Development to join our award-winning Legal Recruiting team in Los Angeles!</p><p><br></p><p>For over 75 years we have provided candidates with gainful employment opportunities and companies the contract, consulting and direct-hire talent they need to grow their business. Our business is stable, the future is bright, and we’re excited you’re considering a career with us!</p><p><br></p><p>How you will contribute as our Legal Client Solutions Manager:</p><ul><li>Use proven legal and/or recruiting background to develop and grow a client base by marketing our suite of services for contract, project based, and consulting legal talent.</li><li>Represent our clients as an external ambassador – promoting their company, culture, and active recruitments (i.e., “sell their story”).</li><li>Actively market recruited talent with in-demand skillsets to existing and prospective clientele.</li><li>Conduct virtual and in-person meetings with key hiring managers to senior-level executives, for the purpose of understanding our clients’ hiring needs and positioning them to attract and retain top talent.</li><li>Leverage networking groups, alumni associations, social media, and technology tools to identify active/passive job seekers and prospective clients.</li><li>Provide the highest quality customer service to both clients and candidates.</li></ul><p><br></p><p>You should apply if:</p><ul><li>You have previous experience working in the legal industry, a staffing agency or a sales’ position with competitive KPI's.</li><li>Competitive and motivated by earning unlimited commission.</li><li>Are driven and work well self-directed.</li><li>Bachelor’s degree.</li><li>Able to come on-site three days a week in Westwood</li></ul><p><br></p><p>What awaits you:</p><ul><li>Hybrid remote work options</li><li>Attractive compensation and lucrative bonus potential</li><li>Potential in-country and worldwide career mobility</li><li>Individual and team rewards and recognition (global recognition opportunities)</li><li>Investment in AI and other technology to enable your success</li><li>Modern benefits, including parent-resources and voluntary benefits like pet insurance for pet-parents</li></ul><p><br></p><p>We want to fuel your career as a Client Solutions Manager. It’s an incredible time to consider a career in legal staffing! Apply today!</p><p><br></p><p>To apply directly, send resume to Stephanie(dot)Elliott(at)RobertHalf(dot)(com) Or call for Stephanie Elliott at 424-270-1740.</p>
Position summary <br> The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. <br> <br> Job qualifications <br> bull High school diploma or equivalent. <br> bull Minimum 1 year office services experience preferably in a legal banking or large corporate environment. <br> bull Skilled in the use of mail phone email digital reprographics and mail equipment. <br> bull Familiar with general back office procedures to meet and maintain client satisfaction. <br> bull Proven customer service skills are required in order to create maintain and enhance customer relationships. <br> bull Good written and verbal communication skills including detail oriented telephone and email etiquette. <br> bull Attention to detail with good organizational skills. <br> bull Must be able to meet deadlines and complete all projects in a timely manner. <br> bull Ability to handle sensitive and/or confidential documents and information. <br> bull Able to make independent decisions that conform to business needs and policy. <br> bull Good problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory level. <br> bull Must work well in a team environment. <br> bull Must be able to interact effectively with multi-functional and diverse backgrounds. <br> bull Ability to work in a fast-paced environment. <br> bull Must be self-motivated with positive can-do attitude. <br> <br> Supervision <br> bull Number and titles of direct reports if any: n/a <br> bull Received: Lead Office Services Associate Supervisor Manager Director <br> <br> Job relationships <br> bull Internal: This position works closely with the Office Services team <br> bull External: Clients <br> <br> Job duties <br> * denotes an essential function <br> bull *Utilize appropriate logs for all office services work. <br> bull *Ensure that job tickets are properly filled out before beginning work. <br> bull *Perform work in office services primarily reprographics mail and intake functions according to established procedures. <br> bull *Follow procedures to run jobs in proper order. <br> bull *Communicate with supervisor or client on job or deadline issues. <br> bull *Meet contracted deadlines for accepting completing and delivering all work. <br> bull *Troubleshoot basic equipment problems. <br> bull Be able to lift up to 50 lbs. on a regular basis. <br> bull Prioritize workflow. <br> bull Performs Quality Assurance on own and work of others. <br> bull Load machines with various paper toner supplies. <br> bull Answer telephone emails and place service calls when needed. <br> bull Interact with clients in person over the phone or electronically. <br> bull Adhere to Williams Lea policies in addition to client site policies. <br> bull Use equipment and supplies in a cost-efficient manner. <br> <br> Working condit...
Join our mission-driven nonprofit organization dedicated to creating positive change in our community. We work tirelessly to support individuals and families through programs, services, and advocacy, ensuring that they have access to opportunities, resources, and support systems that help improve lives and promote equality. <br> Key Responsibilities: Act as the first point of contact for clients and customers, delivering exceptional service and support across various communication channels (phone, email, chat, etc.). Address questions, concerns, and complaints efficiently while maintaining a detail oriented and courteous demeanor. Proactively identify customer needs and deliver personalized solutions to improve their overall experience. Manage and update customer accounts with accurate information in company systems. Handle escalated inquiries or issues with professionalism, ensuring proper resolution or escalation as needed. Work collaboratively with internal teams to share important feedback and ensure consistency in service delivery. Monitor and adapt to changing client and customer expectations, always aiming for continuous improvement.
<p>Are you a strong communicator passionate about helping others? Do you excel in problem-solving and thrive in a fast-paced environment? We are seeking a <strong>Customer Service Representative</strong> to join our team and play a key role in providing superior support and seamless customer experiences.</p><p><br></p><ul><li>Serve as the primary point of contact for inquiries, resolving customer concerns promptly and professionally.</li><li>Maintain accurate records and documentation of customer interactions.</li><li>Collaborate with team members and departments to improve resolution times.</li><li>Utilize technology and data analytics tools to enhance customer service performance.</li><li>Represent the company and its values in every customer interaction.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Costa Mesa, California. In this role, you will provide exceptional support to customers by addressing inquiries, resolving issues, and assisting with navigating our website and related tools. This is a Contract-to-Permanent position, offering an excellent opportunity for growth and long-term employment.<br><br>Responsibilities:<br>• Respond to a high volume of inbound customer calls daily, ensuring all inquiries are addressed promptly and professionally.<br>• Assist customers with navigating the company website, including locating specific information and troubleshooting login issues.<br>• Provide guidance to users experiencing challenges with new system features or updates.<br>• Maintain accurate records of customer interactions and resolutions using CRM tools.<br>• Collaborate with internal teams to escalate and resolve complex issues efficiently.<br>• Offer exceptional service to enhance customer satisfaction and build long-term relationships.<br>• Utilize Office Suite tools to document and manage customer data effectively.<br>• Stay updated on product knowledge and company processes to provide accurate information.<br>• Handle customer concerns with patience and professionalism, ensuring a positive experience.
We are looking for a skilled Support Analyst to join our team on a long-term contract basis in Torrance, California. In this role, you will provide first-level support for the Interactive Network Service Desk, ensuring smooth and efficient operations. This opportunity is ideal for candidates who excel in troubleshooting and have a strong background in customer support and technical problem-solving.<br><br>Responsibilities:<br>• Provide first-level technical support for the Interactive Network Service Desk, addressing and resolving user issues promptly.<br>• Assist with workstation support, ensuring all hardware and software operate effectively.<br>• Collaborate with team members to troubleshoot and resolve technical challenges.<br>• Utilize R code to analyze and solve system-related issues as needed.<br>• Support bilingual users by providing effective communication and tailored assistance.<br>• Maintain detailed documentation of technical issues and solutions for future reference.<br>• Ensure timely escalation of complex issues to the appropriate teams or levels of support.<br>• Contribute to improving service desk processes and enhancing overall efficiency.<br>• Deliver exceptional customer service while managing multiple support requests.
<p>The IT Support Specialist will work directly with attorneys, staff, professional managers and firm directors as the frontline point of contact for the firm. The IT Support Specialist I have regular</p><p>interactions with the IT staff at all levels of the organization, including IT Directors and the firm's CIO, as it relates to operations, support and technology Improvements. The IT Support Specialist I</p><p>can expect to have frequent contact with attorneys in all the firm's offices including senior leaders throughout the firm.</p><p><br></p><p>The IT Support Specialist I is a critically Important role situated in the IT Department and first reachable asset for IT support issues and requests. They are at the frontline for telephone and email support of all firm‐authorized technology and related‐services including troubleshooting and resolving technical problems. In many ways, the IT Support Specialist I is the IT Department's emissary to the rest of the firm since they'll support our attorneys and staff on a wide range of technology issues typically found in large law firms – especially related to the processing of legal documents. The IT Support Specialist I will lend their support to the firm's IT System Engineers and must be able to resolve Help Desk incidents and requests related to the firm's technology quickly, pleasantly and efficiently.</p><p><br></p><p><br></p>
<p>We are looking for an experienced and dynamic HR Business Partner to join our team in Torrance, California. The HR Business Partner will play a pivotal role in aligning human resources strategies with business objectives, while fostering a positive workplace culture. This HR Business Partner role offers an excellent opportunity to collaborate with leadership, provide strategic HR guidance, and manage diverse HR functions in a fast-paced environment.</p><p><br></p><p>Responsibilities: </p><p>• Furnish tactical and strategic HR consultation to assigned client groups, covering multiple states. </p><p>• Evaluate HR initiatives and devise recommendations to back business strategies. </p><p>• Propagate organizational efficacy, talent management, employee relations, training and development, and remuneration. </p><p>• Aid the Human Resources Department in formulating and enforcing cultural shifts in sync with company objectives. </p><p>• Guide and instruct managers in resolving human resources issues within their teams. </p><p>• Analyze and modify data to generate insightful reports, guaranteeing accurate and timely information for decision-making. </p><p>• Manage and conclude basic and intricate employee relations concerns, curbing potential threats to the company. </p><p>• Take an active role in regular client meetings to offer HR support and guidance. </p><p>• Remain current with legal requirements regarding employee management, minimizing legal risks and ensuring regulatory compliance. </p><p>• Lead or assist in implementing company-wide HR initiatives to client groups. </p><p>• Dispense daily advice to managers on coaching, counseling, career development, and disciplinary actions. </p><p>• Cultivate positive work relationships, enhance morale, boost productivity, and improve employee retention.</p><p> • Interpret HR policies and provide direction to employees and managers. </p><p>• Contribute to business unit revamps, workforce planning, and succession planning. </p><p>• Identify training needs and devise programs to augment the skills and knowledge of employees. </p><p>• Oversee the company's unemployment procedure and partake in related hearings. </p><p>• Assist with benefit and compensation plans, including explaining programs, consulting with employees, and providing administrative support.</p>
<p>We are looking for a skilled Accounting Manager/Supervisor to lead and oversee critical financial processes within our organization. This role involves managing month-end close activities, ensuring the accuracy of the general ledger, and preparing financial statements. The ideal candidate will have a strong banking background in accounting, excellent analytical skills, and a proven ability to lead a team effectively.</p><p><br></p><p><strong> </strong></p><p><strong>POSITION RESPONSIBILITIES</strong></p><p>· Responsible for preparing & posting journal entries including callback</p><p>· Responsible for GL suspense correction daily and follow up on any suspense items</p><p>· Review & Prepare daily CD Maturity & Renewal report </p><p>· Review Unposted GL, Application Exception report & GL Balancing report</p><p>· Performs daily and monthly reconciliations of various general ledger accounts</p><p>· Prepares monthly general ledger journal entries and assists with the closing of month-end</p><p>· Perform monthly statement reconciliations</p><p>· Prepare journal entries for SBA Loan Sales, SBA Deferred Fee & Cost</p><p>· Coordinate interest wire preparation & renew notice to branch for State CDs</p><p>· Provide direct accounting assistance to Controller</p><p>· Complies fully with all Bank policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Anti-Money Laundering, Code of Conduct, and etc.). Must complete all required training. </p>
We are looking for a dedicated Customer Service Representative to join our team in Newport Beach, California. In this role, you will be responsible for delivering outstanding customer service, handling financial transactions, and assisting clients with their banking needs. This is a long-term contract position, offering an opportunity to make a meaningful impact within the banking industry.<br><br>Responsibilities:<br>• Process a range of financial transactions, such as deposits, withdrawals, loan payments, and transfers, while ensuring accuracy and adherence to banking policies.<br>• Provide prompt and attentive assistance to customers with inquiries regarding their accounts and available banking services.<br>• Actively promote and recommend banking products and services tailored to meet the needs of customers.<br>• Manage and reconcile a cash drawer, complying with established security and audit procedures.<br>• Educate customers on various banking options, including digital services and alternative channels.<br>• Address and resolve customer concerns effectively, ensuring a positive banking experience.<br>• Collaborate with team members to maintain smooth branch operations during busy periods.<br>• Uphold high standards of confidentiality and security in all customer interactions.<br>• Contribute to the achievement of branch goals by delivering exceptional service and support.
<p>The Staff Accountant will play an essential role in supporting the Operations Department by overseeing project financials and contributing to the company’s overall success. This role requires a detail-oriented, proactive detail oriented with a strong focus on customer service, time management, and effective communication. The ideal candidate thrives in a deadline-driven environment, demonstrates sound judgment, and exhibits a high degree of reliability and professionalism. The position also requires the ability to collaborate with top-performing colleagues who manage heavy workloads and competing priorities. Success in this environment calls for persistence, adaptability, and compassion when working with others to secure the information and resources needed to move projects forward. In addition to a competitive base salary, this position is eligible for an annual discretionary bonus, based on individual and company performance. This role is best suited for someone who thrives in a culture that values accountability, mutual respect, and forward momentum. This role will perform the responsibilities generally described below, as well as any additional duties as needed to support the overall objectives of the company.</p><p><br></p><p>Responsibilities </p><p>• Financial Analysis: Monitor project financial performance by tracking costs, revenue, and profitability. Analyze variances and provide insights to project teams for cost optimization. </p><p>• Cost Control & Expense Management: Monitor and review project costs and expenses to ensure alignment with budgets and company policies. Identify variances or overruns, resolve discrepancies, and recommend corrective actions to keep projects on track.</p><p>• Financial Reporting: Prepare and distribute regular financial reports to project managers and/or senior management, highlighting key financial metrics and project status as instructed.</p><p>• Invoicing & Billing: Generate accurate and timely invoices to clients, ensuring compliance with contract terms and billing schedules. </p><p>• Accounts Receivable: Monitor and follow up on accounts receivable to ensure timely payment from clients. Resolve any billing discrepancies or issues.</p><p> • Accounts Payable: Reconcile client payments with subcontractor expenses and ensure timely, accurate disbursements. </p><p>• Project Closeout: Assist Project Managers with finalizing financial closeout documentation and system updates. </p><p>• Compliance: Ensure that all financial activities adhere to relevant financial regulations and company policies, and that all system data input is accurate and timely.</p>
<p>Do you have a knack for establishing and regulating an organization's accounting and finance procedures? If you're a practical Accounting Manager, this might be the job for you. Consider this position if you want to feel appreciated in your day-to-day work and be rewarded for your efforts. If you can take charge of daily operations, such as preparing and/or reviewing appropriate ledger entries and reconciliations, maintaining the general ledger system, preparing monthly, quarterly and annual financial statements, assisting with regulatory reporting as applicable, and related duties, you might be right for this Accounting Manager position with a burgeoning, innovative Local Government company. Located in the Long Beach, California area, this Accounting Manager position would be on a permanent basis. Apply today with Robert Half!</p><p><br></p><p>Responsibilities</p><p><br></p><p>- Ensure close deadlines are met by encouraging and managing the accounting team performance during the closing process</p><p><br></p><p>- Organize a variety of technical accounting analyses, procedures, and policies</p><p><br></p><p>- Possess a working knowledge of enterprise resource planning (ERP) systems</p><p><br></p><p>- Provide regular review and analysis of balance sheets and income statement accounts owned by the Senior Accountant</p><p><br></p><p>- Work closely with FP& A and accounting management to create relevant and timely reports on financial data analytics like the monthly flash report, key financial metrics, and actual spend against budgets/outlook</p><p><br></p><p>- Contribute to the preparation of GAAP financial statements through data analysis, document preparation, integrity validation, and reconciliation processes</p><p><br></p><p>- Assist in the implementation of NetSuite Financials, including system and process design, data migration, testing, training, and go-forward system administration</p><p><br></p><p>For confidential consideration, please email your Robert Half recruiter. If you're not currently working with anyone at Robert Half, please click "Apply" or call 562-800-3963 and ask for David Bizub. Please reference job order number 00460-0012837948. email resume to [email protected]</p>
<p><strong>Client Solutions Manager – Sales (Administrative & Customer Support Division)</strong></p><p><strong>Location:</strong> El Segundo, CA & Cerritos, CA (Hybrid Onsite)</p><p> <strong>Compensation:</strong> Base Salary + Commission</p><p><strong>About the Role:</strong></p><p>Robert Half’s Administrative & Customer Support (ACS) division in El Segundo is seeking a dynamic and results-driven Client Solutions Manager to join our growing sales team. This role is ideal for a motivated professional who thrives in a fast-paced environment, enjoys building relationships, and is passionate about connecting great talent with leading organizations.</p><p>As a Client Solutions Manager, you’ll act as the key liaison between our clients and recruiting teams—developing new business, growing existing accounts, and partnering closely with recruiters to ensure exceptional service delivery. You’ll work alongside a collaborative team of five and leverage Robert Half’s strong brand reputation to drive success.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Business Development:</strong> Identify, target, and engage new clients within the El Segundo and greater South Bay area who can benefit from Robert Half’s administrative and customer support staffing solutions.</li><li><strong>Account Management:</strong> Build and maintain strong relationships with existing clients, ensuring satisfaction and identifying opportunities for additional placements.</li><li><strong>Collaboration:</strong> Partner with internal recruiters to understand client needs, share insights, and deliver qualified candidates efficiently.</li><li><strong>Sales Strategy:</strong> Develop and execute sales plans, conduct client visits, and create customized staffing solutions.</li><li><strong>Consultative Selling:</strong> Advise clients on market trends, hiring strategies, and talent availability to position Robert Half as a trusted advisor.</li><li><strong>Pipeline Management:</strong> Maintain a robust pipeline of prospects and track activity through CRM systems to meet and exceed sales targets.</li><li><strong>Team Contribution:</strong> Collaborate with the local ACS team of five to share market intelligence, coordinate client efforts, and celebrate wins.</li></ul><p> </p><p><br></p><p><strong>Why Robert Half:</strong></p><ul><li>Industry-leading tools, resources, and technology.</li><li>Collaborative and supportive team culture with mentorship opportunities.</li><li>Recognition programs and growth opportunities within a global leader in professional staffing.</li></ul><p><br></p>
<p><strong>IT Support Specialist II – Technical Help Desk</strong></p><p>Join a growing organization as an IT Support Specialist II, delivering exceptional second-level technology support across our enterprise systems. This role offers a dynamic environment where you’ll leverage your troubleshooting skills and knowledge of Windows platforms, Active Directory, and communications infrastructure to improve user experiences.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver advanced technical assistance to employees using computers, mobile devices, and collaboration tools.</li><li>Manage and maintain accurate records in our service ticketing system, ensuring issues are resolved promptly.</li><li>Set up and provide support for desktops, laptops, and peripherals across the organization.</li><li>Troubleshoot and resolve hardware/software issues in partnership with internal tech teams and external vendors.</li><li>Provide hands-on mobile device configuration, support, and troubleshooting.</li><li>Evaluate technology issues and report on recurring problems or user feedback trends.</li><li>Actively expand your understanding of new technologies to support end-users effectively.</li><li>Assist with A/V and conferencing equipment as needed for business meetings.</li><li>Participate in technology inventory tracking and software patching efforts.</li></ul><p><strong>Special Assignments:</strong></p><ul><li>Travel to various office sites, including remote locations, with potential short notice (up to 25% of the time).</li><li>Offer on-site and after-hours support for key business events or urgent needs, including weekend and night shifts on a rotating schedule.</li><li>Assist in equipment transport, setup, and user support for project locations or temporary offices.</li></ul><p><br></p>
<p><br></p><p><strong>Ongoing Opportunity: Sales Executive / Sales Manager – International Logistics</strong></p><p> <strong>Location:</strong> El Segundo, CA (Hybrid)</p><p> <strong>Schedule:</strong> Monday – Friday, 8:30 AM – 5:30 PM</p><p>We’re looking for experienced, driven sales professionals to join a growing team in the international logistics and freight forwarding industry. This is a fantastic opportunity for someone who thrives in a fast-paced, B2B environment and is passionate about developing relationships, growing accounts, and delivering solutions for clients across the globe.</p><p><strong>About the Role:</strong></p><p> This position focuses on building and maintaining business relationships with clients in the Los Angeles area, with exposure to international markets. You’ll work closely with teams supporting logistics operations, ensuring customer needs are met while helping expand the business. The role requires initiative, resourcefulness, and a strong understanding of international freight and logistics processes.</p><p><strong>Ideal Candidate:</strong></p><ul><li>Has prior experience in B2B sales or customer service within the international logistics or freight forwarding industry</li><li>Is highly motivated, goal-oriented, and enjoys creating solutions for clients</li><li>Demonstrates excellent communication and interpersonal skills</li><li>Is familiar with the Los Angeles territory and able to travel locally for client meetings</li><li>Can thrive in a hybrid environment, with on-site training in El Segundo and regular in-person meetings</li></ul><p>Competitive salary range ($80,000 – $100,000+ depending on experience)</p><p><br></p>
<p>We are looking for a dedicated and proactive Office Services Associate to join our team in Century City, Los Angeles, California. In this contract position, you will be responsible for handling a variety of office services, including reprographics, mail distribution, and supporting additional functions such as hospitality and reception as needed. This role is ideal for someone eager to learn, customer-focused, and comfortable working in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Manage office services tasks such as copying, scanning, and mail distribution, following established procedures.</p><p>• Provide support in hospitality, reception, and other service areas as required.</p><p>• Maintain accurate logs and ensure all job tickets are completed properly before starting assignments.</p><p>• Troubleshoot and resolve basic equipment issues to ensure smooth operations.</p><p>• Meet deadlines for processing and delivering office services while maintaining high-quality standards.</p><p>• Follow protocols to prioritize tasks and complete them in a timely manner.</p><p>• Communicate effectively with supervisors and clients regarding deadlines or project concerns.</p><p>• Handle sensitive documents and information with the utmost confidentiality.</p><p>• Contribute to a team-oriented environment by collaborating with colleagues and supporting their tasks when necessary.</p><p>• Lift and transport materials weighing up to 50 pounds as part of daily responsibilities.</p>
<p>We are looking for an experienced and strategic Supply Chain Manager to lead and optimize our supply chain operations. In this role, you will be responsible for overseeing production planning, inventory management, and vendor relationships to ensure efficient and cost-effective operations. This position requires a combination of strong analytical abilities, leadership skills, and cross-functional collaboration to meet organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute production schedules to ensure timely and efficient delivery of products.</p><p>• Coordinate with domestic and international contract manufacturers to monitor production timelines, address potential delays, and confirm material availability.</p><p>• Track customer commitments and replenishment orders, ensuring raw materials, packaging, and components are available to meet deadlines.</p><p>• Manage purchasing, inventory, and production data using Sage100 software to maintain operational accuracy.</p><p>• Oversee inventory control processes to optimize stock levels and minimize waste and overstock.</p><p>• Supervise and guide a team of buyers, providing clear direction on priorities, deadlines, and vendor communications.</p><p>• Partner with the Warehouse Operations Director to ensure seamless inbound logistics and accurate system updates for deliveries.</p><p>• Identify and implement process improvements to enhance operational efficiency and reduce redundancy.</p><p>• Collaborate with multiple departments, including Product Development, Sourcing, Logistics, Sales, and Customer Service, to resolve production challenges and maintain on-time delivery.</p><p>• Build and maintain strong relationships with suppliers and contract manufacturers to uphold quality, cost, and service standards.</p>
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Los Angeles, California. In this role, you will serve as the first point of contact for technical support, ensuring timely and effective solutions for hardware, software, and connectivity issues. This position requires a strong customer service focus, excellent troubleshooting skills, and the ability to support both Microsoft and Mac operating systems in a detail-oriented environment.</p><p><br></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Shift:</strong></p><ul><li><strong>Week 1:</strong> Sunday 8am - 5pm; Monday - Thursday 6am - 3pm</li><li><strong>Week 2:</strong> Sunday 8am - 5pm; Monday - Wednesday 6am - 3pm</li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming service desk inquiries and resolve technical issues related to hardware, software, and connectivity.</p><p>• Troubleshoot and resolve incidents involving Microsoft Windows 10, Active Directory, and other commonly used systems.</p><p>• Provide expert support for Microsoft Office Suite applications, including Word, Excel, and Outlook.</p><p>• Assist in maintaining user accounts, distribution lists, and mailboxes within Microsoft Exchange Administrator console.</p><p>• Support the deployment, setup, and maintenance of Dell computer hardware.</p><p>• Administer and troubleshoot mobile devices and applications used by the organization.</p><p>• Manage and prioritize multiple assignments in a fast-paced environment while maintaining a high level of accuracy.</p><p>• Collaborate with team members to ensure seamless integration and rollout of Mac devices for employees.</p><p>• Deliver exceptional customer service and maintain a high standard when interacting with a diverse user base.</p><p>• Learn and adapt to new software applications, including legal-specific platforms, as required.</p>
<p>We are looking for a dedicated Bilingual Member Advocate to join our team on a contract basis. In this role, you will play a pivotal part in ensuring excellent customer experiences by addressing member inquiries and providing accurate information regarding benefits and plan options. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. It is required to be bilingual in Mandarin, Cantonese, Korean or Khmer. </p><p><br></p><p>Responsibilities:</p><p>• Educate members, families, and caregivers about available benefits and plan options to ensure they fully understand their choices.</p><p>• Provide solutions to member concerns by identifying the issue, determining the cause, and offering clear resolutions; escalate complex cases to relevant management or departments when necessary.</p><p>• Participate in member outreach initiatives to support membership retention goals and enhance overall satisfaction.</p><p>• Adhere to established policies, procedures, and regulatory guidelines while contributing suggestions for operational improvements.</p><p>• Document interactions with members by completing required forms and updating relevant systems, ensuring all actions are accurately recorded.</p><p>• Collaborate with team members during meetings and training sessions to stay updated on processes and best practices.</p><p>• Maintain compliance with federal and state regulatory requirements and company policies to deliver consistent service.</p><p>• Handle member interactions with professionalism, remaining calm and courteous even in challenging situations.</p><p>• Perform other duties as assigned to support the team and organizational goals.</p>
<p><b> </b>Position Overview</p><p>The Human Resources Compliance Manager will be responsible for ensuring all HR and program operations remain compliant with agency policies, labor laws, and funding requirements. This position will conduct audits, monitor timekeeping, support quality assurance, and collaborate closely with program and case management teams to maintain documentation integrity.</p><p>This role is ideal for someone detail-oriented, proactive, and passionate about maintaining structure within a mission-driven environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Review and monitor employee timekeeping daily to ensure accuracy and policy compliance.</li><li>Conduct regular audits of personnel files, training documentation, and compliance records.</li><li>Partner with managers to ensure adherence to local, state, and federal labor laws.</li><li>Oversee HR compliance related to client services, grant funding, and program requirements.</li><li>Support onboarding and offboarding processes, ensuring all records are complete and accurate.</li><li>Develop and update HR compliance checklists, policies, and procedures.</li><li>Provide compliance training and quality assurance reviews across departments.</li><li>Assist with internal and external audits as needed.</li></ul><p>Qualifications</p><ul><li>Bachelor’s degree in Human Resources, Business Administration, or related field (preferred).</li><li>5+ years of HR or Compliance experience in a nonprofit, housing, or social services setting.</li><li>Knowledge of employment laws, HR best practices, and compliance regulations.</li><li>Strong organizational, analytical, and communication skills.</li><li>Experience using HRIS/timekeeping systems (ADP, Paycom, Paylocity, etc.).</li><li>Bilingual (English/Spanish) preferred.</li><li>Ability to travel locally for client home QA visits when needed.</li></ul><p> </p>
<p><strong>Help Desk Analyst - Evening and Weekend Shift</strong></p><p><strong>Location:</strong> Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)</p><p><strong>Salary:</strong> $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)</p><p><strong>Benefits:</strong> Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.</p><p><strong>Work Model:</strong></p><ul><li><strong>Onsite during onboarding:</strong> First 30 days onsite in DTLA, working Monday-Friday from 8 AM–5 PM or 9 AM–6 PM.</li><li><strong>Transition to remote:</strong> After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.</li><li><strong>Onsite team weeks:</strong> Once every quarter, you’ll join the team onsite for one week to foster collaboration and team dynamics.</li></ul><p><strong>Evening & Weekend Shift:</strong></p><ul><li><strong>Week 1:</strong> Tuesday-Thursday, 3 PM–12 AM; Friday-Saturday, 5 PM–12 AM </li><li><strong>Week 2:</strong> Wednesday-Saturday, 3 PM–12 AM </li></ul><p>As a <strong>Help Desk Analyst</strong>, you’ll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.</p><p><br></p><p><br></p>
<p>We are looking for a compassionate and thorough Bilingual Case Manager to join our team in Los Angeles, California. In this long-term contract position, you will play a vital role in providing support to individuals by connecting them with essential resources and services. This is a great opportunity for someone with strong organizational skills and a passion for helping others thrive in challenging circumstances.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive intake assessments to understand clients' needs and develop personalized service plans.</p><p>• Provide ongoing case management, including crisis intervention and support for clients.</p><p>• Facilitate access to community resources such as housing, healthcare, employment, and mental health services.</p><p>• Maintain accurate and up-to-date documentation of case notes and ensure compliance with program guidelines.</p><p>• Collaborate with internal team members and external social service providers to coordinate effective client care.</p><p>• Participate in regular team meetings, training sessions, and development opportunities.</p><p>• Monitor client progress and adjust service plans as necessary to meet evolving needs.</p><p>• Advocate for clients to ensure they receive appropriate services and support.</p><p>• Stay informed about local community programs and resources to enhance service delivery.</p>
We are looking for an experienced Workers’ Compensation Senior Claim Representative to join our team in Los Angeles, California. In this role, you will oversee the management of workers’ compensation lost time claims, ensuring compliance with statutory regulations and delivering exceptional customer service throughout the claims process. This is a Long-term Contract position requiring strong analytical, communication, and organizational skills.<br><br>Responsibilities:<br>• Manage all aspects of workers’ compensation lost time claims from initial setup to resolution, maintaining high standards of customer service.<br>• Conduct thorough investigations to gather facts, obtain statements, and assess compensability of claims.<br>• Administer statutory medical and indemnity benefits promptly and accurately throughout the duration of each claim.<br>• Collaborate with attorneys to oversee hearings and manage litigation processes effectively.<br>• Establish and adjust reserve amounts for medical, indemnity, and related expenses within authority limits.<br>• Coordinate with vendors, nurse case managers, and rehabilitation managers to ensure optimal medical management and return-to-work initiatives.<br>• Prepare detailed reports documenting investigation outcomes, claim settlements, denials, and evaluations.<br>• Ensure compliance with state regulations by accurately filing workers’ compensation forms and electronic data.<br>• Refer claims for subrogation and facilitate recovery opportunities by securing necessary documentation.<br>• Work closely with internal teams, including Technical Assistants and Special Investigators, to exceed customer expectations and deliver superior claims handling.
