<p>3rd Shift (Night Shift) Patient Access Specialist! 11:00pm-7:00am - Multiple Openings! </p><p><br></p><p>We are offering a contract to permanent employment opportunity for a Patient Access Specialist in Nashua, New Hampshire. In this role, you will be fundamental in providing quality services to patients by managing their admission processes and ensuring regulatory compliance within the healthcare industry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Ensure precise assignment of MRNs and carry out medical necessity and compliance checks.</p><p>• Efficiently handle incoming, outgoing, and inter-office calls via the telephone switchboard.</p><p>• Adhere to organizational policies while delivering exceptional customer service with compassion.</p><p>• Conduct pre-registration of patients' accounts prior to their visits, which may involve both inbound and outbound communication to gather demographic, insurance, and other patient information.</p><p>• Inform patients, guarantors, or legal guardians about general consent for treatment forms, obtain necessary signatures, and distribute patient education documents.</p><p>• Review responses in the insurance verification system, select the applicable insurance plan code, and enter benefit data to support Point of Service Collections and billing processes.</p><p>• Use the Advance Beneficiary Notice (ABN) software to accurately screen medical necessity, inform Medicare patients of potential non-payment of tests, and distribute the ABN as needed.</p><p>• Utilize auditing and reporting systems for quality assurance to correct accounts, including those from other employees, departments, and facilities.</p><p>• Conduct account audits to ensure all forms are completed accurately and timely, meeting audit standards, and provide statistical data to Patient Access leadership.</p>
<p>We are seeking detail-oriented and compassionate <strong>Patient Access Specialists</strong> in Nashua, NH, 03060 to join our team in various departments including the Emergency Department (ED), Urgent Care, and Float Pool. In this role, you will be the first point of contact for patients and visitors, helping to ensure a smooth, positive experience from registration to discharge. Ideal candidates bring strong customer service skills, attention to detail, and the ability to thrive in fast-paced healthcare environments.</p><p><strong>Responsibilities:</strong></p><ul><li>Greet and assist patients, families, and visitors in a courteous and professional manner.</li><li>Accurately collect and verify patient demographics, insurance, and financial information.</li><li>Perform registration, check-in/out, appointment scheduling, and admissions duties.</li><li>Explain required forms, hospital policies, and insurance processes to patients.</li><li>Maintain data entry accuracy within electronic health record systems.</li><li>Collaborate with clinical and administrative teams to ensure seamless patient flow.</li><li>Uphold patient confidentiality and compliance with HIPAA standards.</li><li>Adapt to fast-paced, high-volume settings and varying patient needs.</li><li>Provide exceptional customer service in high-stress situations.</li></ul>