We are looking for an experienced Systems Administrator to support core infrastructure and end-user technology in Laconia, New Hampshire. This role oversees server environments, desktop systems, connected devices, and helpdesk support while helping the business translate operational needs into practical technical solutions. The ideal candidate brings strong troubleshooting ability, sound judgment, and a hands-on background managing both Windows and Linux-based environments.<br><br>Responsibilities:<br>• Partner with business teams to gather requirements, define technical scope, and outline workflows for infrastructure-related projects and system improvements.<br>• Plan and carry out testing for operating system, hardware, and software changes, documenting results to promote stable production releases.<br>• Execute system installations, updates, migrations, and production deployments across server and end-user computing environments.<br>• Create and maintain accurate technical documentation, including network diagrams, process flows, operating procedures, recovery steps, and user guidance materials.<br>• Investigate and resolve issues involving applications, hardware, servers, and network communications to minimize disruption to business operations.<br>• Provide instruction to end users on procedures and best practices needed to effectively operate assigned technology and equipment.<br>• Build, configure, upgrade, and repair personal computers and related systems to meet organizational standards and user needs.<br>• Contribute technical expertise to special projects and keep leadership informed through regular status updates and progress reporting.<br>• Participate in a rotating on-call schedule to support systems during and outside standard business hours as needed.
<p><strong>Systems Administrator</strong></p><p>We're looking for a hands-on <strong>Systems Administrator</strong> to support and enhance our IT infrastructure in a fully <strong>onsite, 5 days per week</strong> role. This position will be responsible for managing servers, supporting the Microsoft 365 environment, and helping drive automation and efficiency across the organization.</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Administer and support <strong>Windows Server</strong> environments</li><li>Manage and optimize the <strong>Microsoft 365</strong> platform, including Exchange Online, Teams, and Entra ID</li><li>Develop and maintain solutions using <strong>Power Apps</strong> and the Power Platform</li><li>Monitor system performance, security, backups, and patch management</li><li>Troubleshoot infrastructure, application, and user support issues</li><li>Collaborate with IT leadership on technology improvements and projects</li></ul><p><br></p><p>If you enjoy solving technical challenges, improving systems, and working in a collaborative environment, we'd love to hear from you.</p>
<p><strong>Build the systems that keep the business running.</strong></p><p>We're seeking a <strong>PHP Developer</strong> to join our enterprise technology team and develop, enhance, and support internal business applications used across multiple departments. This role is ideal for someone who enjoys solving business challenges through technology and working closely with end users to improve operational efficiency.</p><p><strong>What You'll Do:</strong></p><ul><li>Design, develop, and maintain internal web-based applications using PHP.</li><li>Collaborate with business stakeholders to gather requirements and deliver solutions.</li><li>Integrate applications with databases, APIs, and other enterprise systems.</li><li>Troubleshoot issues, optimize performance, and support ongoing enhancements.</li><li>Participate in code reviews and contribute to application architecture decisions.</li></ul><p><strong>What We're Looking For:</strong></p><ul><li>Experience developing applications with PHP and SQL databases.</li><li>Strong understanding of web technologies including HTML, CSS, JavaScript, and REST APIs.</li><li>Experience working with business systems, workflows, and data integrations.</li><li>Ability to communicate effectively with both technical and non-technical teams.</li><li>Experience with modern PHP frameworks is a plus.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Work on high-impact applications used across the organization.</li><li>Stable enterprise environment with long-term projects.</li><li>Collaborative team culture and opportunities for professional growth.</li><li>Competitive compensation and comprehensive benefits.</li></ul><p>If you enjoy building practical software that solves real business problems, we'd love to hear from you.</p>
<p>We are looking for a Sr. Software Engineer. This role is suited for someone who enjoys building modern web applications, creating reliable backend services, and working across the full software development lifecycle. The ideal candidate brings strong experience with Microsoft-based technologies and a practical approach to delivering scalable, maintainable solutions in a collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Design, develop, and maintain software applications using C# and .NET technologies across both backend and web-based systems.</p><p>• Build responsive user interfaces with modern front-end tools such as Angular, JavaScript or TypeScript, along with HTML5 and CSS3.</p><p>• Create and integrate RESTful APIs to support application functionality and enable communication between services.</p><p>• Develop database-driven features and write efficient queries for relational database platforms.</p><p>• Apply object-oriented design methods and established engineering standards to produce clean, testable, and maintainable code.</p><p>• Collaborate with cross-functional team members in an Agile/Scrum setting to plan, deliver, and refine application features.</p><p>• Use source control tools such as Git to manage code changes, support team development, and maintain version history.</p><p>• Contribute to application architecture, troubleshooting, and performance improvements throughout the development process.</p>
<p>Emphasis is more on communication and soft skills experience </p><p>Associate degree in Information Technology or a related field preferred, or equivalent combination of technical training and hands-on support experience.</p><p>2+ years of experience providing Tier 1 deskside, help desk, or service desk support in a corporate environment.</p><p>Strong customer service mindset with the ability to communicate clearly, remain calm under pressure, and provide professional in-person support.</p><p>Working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Outlook, mobile devices, printers, docking stations, peripherals, and basic networking concepts.</p><p>Experience troubleshooting conference room or audiovisual technology such as Teams Rooms, displays, cameras, microphones, speakers, cabling, and room control equipment.</p><p>Experience supporting executives, leadership teams, visitors, or high-touch end-user environments preferred.</p><p>Ability to document incidents, service requests, troubleshooting steps, and asset updates accurately in a ticketing or IT Service Management system.</p><p>Ability to prioritize multiple requests, follow established processes, escalate appropriately, and maintain ownership through resolution.</p><p>Basic understanding of account access, MFA, password resets, endpoint setup, and standard IT security practices.</p><p>IT certifications such as CompTIA A+, Network+, Microsoft fundamentals, or ITIL Foundation preferred.</p><p>Ability to work independently and collaboratively with IT, facilities, vendors, and business partners.</p><p>Ability to stand or walk for extended periods, move between office areas frequently, and lift up to 50 pounds when handling IT equipment.</p>
We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team in Cambridge, Massachusetts on a Contract basis. This fully onsite role supports local employees directly while also handling escalated technical issues from the service desk, with a strong emphasis on Mac and Windows desktop environments. The ideal candidate brings hands-on troubleshooting experience, a customer-focused approach, and the ability to keep day-to-day support operations running smoothly in a fast-paced office setting.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for employees, resolving desktop, laptop, and peripheral issues across Mac and Windows environments.<br>• Respond to escalated support requests, diagnose problems efficiently, and document outcomes clearly within the ticketing system.<br>• Set up, replace, and refresh end-user hardware while maintaining accurate records for company-issued assets.<br>• Support employee onboarding and offboarding by preparing equipment, configuring accounts, and ensuring timely access changes.<br>• Provide assistance with office technology such as printers, mobile devices, collaboration tools, and conference room systems.<br>• Contribute to IT projects and operational improvements by following established procedures and helping refine support documentation.<br>• Assist with software and productivity tool support, including platforms such as Google Workspace, Microsoft 365, Zoom, and Slack.<br>• Offer occasional support for lab or specialized office technology when needed, particularly during high-demand periods and major events.
We are looking for a Help Desk/Desktop Support Analyst to provide high-quality technical support for employees in Boston, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, improving workplace technology, and delivering dependable service in both onsite and remote environments. The role will focus on desktop support, ticket ownership, endpoint administration, and continuous improvements that strengthen performance and user productivity.<br><br>Responsibilities:<br>• Resolve hardware, software, and access-related issues for internal users through timely and detail-focused service desk support.<br>• Manage incidents and service requests from initial intake to final resolution, while keeping users informed with clear status updates and expected timelines.<br>• Drive initiatives that enhance the employee technology experience by minimizing interruptions, improving system performance, and identifying opportunities to streamline recurring tasks.<br>• Maintain accurate technical records by documenting troubleshooting steps, solutions provided, and detailed case closure notes for future reference.<br>• Coordinate with specialized internal teams when advanced support is required, while retaining accountability for progress and communication until the issue is fully resolved.<br>• Support and optimize desktop environments, endpoint management platforms, collaboration tools, and business applications through configuration, maintenance, upgrades, and ongoing troubleshooting.<br>• Provide user guidance and informal training to help employees better utilize supported technologies and reduce repeat issues.<br>• Contribute to service management and change control practices by following established standards and participating in process improvement efforts.
We are looking for a Business Analyst to support project portfolio coordination and reporting for a large education environment in Cambridge, Massachusetts. This Long-term Contract position is ideal for someone who can independently drive weekly reporting cycles, bring structure to a high-volume project pipeline, and keep project stakeholders aligned on priorities and status. The role will work closely with project managers and IT leaders to produce clear updates, organize incoming demand, and strengthen visibility across active initiatives.<br><br>Responsibilities:<br>• Create and maintain clear, executive-ready reports that summarize portfolio status, project changes, risks, and upcoming milestones for recurring leadership meetings.<br>• Coordinate with a group of project managers to gather updates, confirm progress, and ensure portfolio information remains accurate and current.<br>• Organize and track a large pipeline of technology-related requests and active initiatives submitted by departments, schools, labs, and community stakeholders.<br>• Extract and analyze data from ServiceNow, Excel, Google Sheets, and related financial sources to support portfolio oversight and operational reporting.<br>• Facilitate weekly reporting processes by preparing materials, following up on open items, and helping keep projects moving against agreed timelines.<br>• Partner with IT leadership and project teams to improve visibility into projects in flight, new requests, and changing priorities across the organization.<br>• Prepare presentation materials and reporting summaries in PowerPoint for leadership discussions and decision-making forums.<br>• Contribute to project portfolio administration for a broad range of IT initiatives, which may include infrastructure efforts, enterprise software implementations, security-related work, and other institutional technology projects.<br>• Support portfolio reporting activities tied to evolving tools or systems when needed as part of ongoing project responsibilities.
<p>We are seeking a Salesforce Business Systems Analyst to support the continued growth and optimization of our client's Salesforce environment. This role serves as a key liaison between business teams and technology stakeholders, helping to improve processes, define requirements, and deliver scalable Salesforce solutions. The ideal candidate combines strong Salesforce platform knowledge with business analysis skills and enjoys partnering with stakeholders to drive operational improvements.</p><p><br></p><p>Responsibilities</p><ul><li>Collaborate with business stakeholders to understand objectives, challenges, and process improvement opportunities.</li><li>Gather, document, and analyze business requirements and translate them into functional solutions.</li><li>Configure and maintain Salesforce features, including workflows, flows, custom objects, fields, reports, dashboards, and security settings.</li><li>Evaluate existing business processes and recommend enhancements to improve efficiency, data quality, and user experience.</li><li>Work closely with technical teams to support solution design, development, testing, and deployment activities.</li><li>Facilitate user acceptance testing (UAT) and help validate that delivered solutions meet business requirements.</li><li>Support data management initiatives, including data quality, imports, cleanup efforts, and reporting.</li><li>Develop process documentation, training materials, and end-user resources.</li><li>Assist with release planning, change management, and user adoption efforts.</li><li>Serve as a trusted advisor to business teams regarding Salesforce capabilities and best practices.</li></ul><p><br></p>
<p>Senior SAP FICO Analyst</p><p>Looking for an SAP FICO expert who can help steer a major ERP transformation without losing their sanity .😄</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Lead SAP FI/CO configuration, support, and process improvements across GL, AP, AR, Asset Accounting, CO, COPA, and Product Costing.</li><li>Support a large-scale ERP separation/migration while keeping financial operations running smoothly.</li><li>Partner with Finance, Operations, and IT teams to gather requirements, solve business challenges, and drive system enhancements.</li><li>Support integrations with SAP MM and SD, troubleshoot issues, and lead projects from planning through go-live.</li></ul><p><br></p><p><strong>Bonus Points</strong> If you've survived an ERP migration and still enjoy SAP, we'd love to talk. 😄</p>
We are looking for a Desktop Support Analyst to provide hands-on technical assistance for a dynamic health pharm/biotech environment in Cambridge, Massachusetts. This Long-term Contract position will support both on-site and remote employees, helping keep end-user technology reliable, secure, and productive across multiple locations. The role is ideal for someone who enjoys direct user interaction, practical troubleshooting, and delivering responsive support across a broad range of desktop and collaboration tools.<br><br>Responsibilities:<br>• Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, and related hardware for employees working on-site and remotely.<br>• Diagnose and resolve operating system, application, and device issues across Windows environments, with occasional support for Mac systems.<br>• Manage user access tasks such as password resets, account unlocks, and directory-based support within Active Directory, Entra ID, and Okta.<br>• Provide walk-up assistance through an IT kiosk model, offering timely help for day-to-day technical questions and urgent user issues.<br>• Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, and Zoom, to maintain effective end-user communication.<br>• Track, update, and resolve incidents and service requests through ServiceNow while maintaining accurate documentation and status visibility.<br>• Handle a mix of Level 1 through Level 2.5 support requests, escalating complex issues appropriately and following through to resolution.<br>• Contribute to endpoint management initiatives, including Windows 11 rollout activities, Intune adoption, and patch management improvements using ManageEngine.<br>• Assist a large user population spread across multiple Cambridge buildings as well as remote staff in other locations.<br>• Work closely with service desk peers and local team leads to maintain consistent support coverage and a strong customer service experience.
We are looking for a Software Integration Engineer to help connect industrial imaging hardware with reliable software systems that support modern manufacturing operations in Cambridge, Massachusetts. In this role, you will work across camera technologies, application software, and backend services to ensure image capture and device performance meet production needs. This position offers the chance to contribute to a growing team focused on practical computer vision solutions used in real factory environments.<br><br>Responsibilities:<br>• Build and support camera capture capabilities within production software workflows used in manufacturing environments.<br>• Create and maintain integrations for GenICam-compatible cameras, including work with Basler and related imaging toolkits when applicable.<br>• Investigate and resolve image acquisition problems such as timing inconsistencies, dropped frames, and synchronization failures.<br>• Adjust and fine-tune imaging settings including exposure, gain, trigger behavior, and lighting coordination for different use cases.<br>• Collaborate with software engineers to extend hardware connectivity and improve backend services for image capture and device management.<br>• Assess suitable lenses, optics, and illumination approaches to improve image quality and application performance.<br>• Develop and maintain interfaces between the platform and customer equipment, including industrial control and automation systems.<br>• Support configuration of real-time monitoring and control environments tied to production operations where needed.