We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Boston, Massachusetts. In this role, you will be the first point of contact for customers, ensuring their inquiries are addressed efficiently and professionally. This position requires strong communication skills and a commitment to providing exceptional service.<br><br>Responsibilities:<br>• Handle a high volume of inbound calls, addressing customer inquiries and concerns with professionalism.<br>• Provide accurate information regarding products, services, orders, and company policies.<br>• Process customer orders and ensure accurate data entry into the system.<br>• Resolve customer issues effectively, escalating complex cases to the appropriate department when necessary.<br>• Maintain detailed and accurate customer interaction records to ensure seamless follow-ups.<br>• Assist with outbound calls as needed to follow up on customer requests or confirm order details.<br>• Collaborate with other team members to ensure consistent and high-quality customer service.<br>• Stay updated on company policies, procedures, and product offerings to better assist customers.<br>• Identify opportunities to improve customer satisfaction and recommend process enhancements.
<p>As a Customer Service Representative, you will serve as a critical part of our client's team, focusing on fraud monitoring, access control, and customer support. You will conduct manual fraud reviews based on insights from our fraud analysis partner, help maintain a secure and welcoming front desk environment, and provide support to our customers and Tier I support agents. This role is essential to ensuring a secure, smooth, and high-quality experience for both our customers and internal teams.</p><p> </p><p><strong>FRAUD MONITORING & ORDER REVIEW </strong></p><p>Review fraud alerts from our partner and assess whether flagged orders are consistent with legitimate customer behavior.</p><p>· Determine whether orders should be approved, held for more investigation, or cancelled based on the totality of the evidence.</p><p>· Escalate suspicious cases and document rationale and findings.</p><p>· Assist in refining fraud rules and collaborating with other departments (e.g., finance, fulfillment) to ensure secure order processing.</p><p> </p><p><strong>FRONT DESK SUPPORT</strong></p><p>· Monitor all visitor traffic through the facility’s main entrance; verify identification, sign in guests, and escort them as required.</p><p>· Receive, sort, and distribute incoming mail and packages.</p><p>· Assist in managing and relocating packages received at the front desk.</p><p> </p><p><strong>ADDITIONAL CUSTOMER SERVICE RESPONSIBILITIES</strong></p><p>· Collaboratively handle customer inquiries: read, respond to, and resolve service tickets submitted via email and contact forms.</p><p>· Communicate with customers via phone, email, and chat to resolve issues efficiently and professionally.</p><p>· Support Tier I offshore agents by resolving escalated issues or handling tasks they are not authorized to complete.</p><p>· Handle advanced order management inquiries and coordinate with delivery carriers (UPS, FedEx, etc.) when needed.</p><p>· Process customer refunds in accordance with internal policies and ensure proper documentation for each transaction.</p><p>· Maintain strong product knowledge to assist with order placement, troubleshooting, and general questions.</p><p>· Follow up on open issues to ensure customer satisfaction and timely resolution.</p>
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function. It's a great opportunity for someone earlier in their career whose energetic and business minded. Tons of room for growth/advancement. </p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon! You can email Bill.Nichols@roberthalf directly too. </p>
<p>Robert Half's client in Southborough MA is looking for a Customer Service Representative to assist in preparing for a company wide event at the end of January!</p><p><br></p><p>Responsibilities:</p><p>- Phone/Email correspondence</p><p>- Performing cold calls</p><p>- Call past attendees</p><p>- Data entry (Maintain call log)</p><p>- Answer customer questions/inquiries</p><p><br></p><p>*Salesforce experience is a plus!</p><p><br></p><p>Start Date: Asap!</p><p>Duration: Through end of January</p><p>Hours: Tuesday, Wednesday, & Thursday | 8am-4pm</p><p>Work type: On-site</p><p><br></p><p>Pay Rate: $19-$21</p><p><br></p><p>If interested, apply now!</p>
<p>Robert Half is working with a client seeking a proactive Client Support Representative to deliver exceptional service and build strong relationships with clients. This role involves managing a high volume of email inquiries, processing and confirming purchase orders, and ensuring clear communication between clients and internal teams, particularly Sales. The ideal candidate will be a reliable multitasker who thrives in a fast-paced environment and enjoys solving problems to support both clients and colleagues. Responsibilities include answering phone calls, maintaining organized records, and performing additional administrative duties as needed. Success in this role requires proficiency in Microsoft Office, strong written and verbal communication skills, excellent attention to detail, and the ability to work effectively under pressure. If you're a dependable team player with a customer-first mindset and a positive attitude, we’d love to hear from you!</p><p><br></p><p>For immediate consideration, feel free to contact Dan Duggan at (508) 205-2126.</p>
<p>We are looking for an experienced Customer Care Center Specialist to join our team in Needham, Massachusetts for a long term contract opportunity. This is an fully in-person opportunity starting in October.</p><p><br></p><p>In this role, you will provide exceptional customer service and banking support while fostering strong relationships with clients. This is a long-term contract position in the banking industry, offering an excellent opportunity to contribute your skills in customer service and communication.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide effective solutions to their banking needs.</p><p>• Educate clients on available banking products, services, and self-service tools to enhance their experience.</p><p>• Troubleshoot and resolve issues related to digital banking platforms and loan services.</p><p>• Utilize multiple systems simultaneously while ensuring accuracy and maintaining a meticulous demeanor.</p><p>• Promote the bank’s core values by delivering outstanding service and building trust with customers.</p>
We are looking for a Workplace Experience Ambassador to join our team in Boston, Massachusetts. In this role, you will ensure that building spaces are effectively set up and maintained to create a positive experience for all visitors and employees. This position requires exceptional customer service skills and the ability to collaborate with various teams to oversee front-of-house services, event logistics, and facilities management. This is a long-term contract position with opportunities to make a meaningful impact.<br><br>Responsibilities:<br>• Deliver outstanding customer service to both internal employees and external visitors, ensuring all interactions are handled professionally.<br>• Oversee front-of-house operations, including managing inquiries and directing them to the appropriate departments.<br>• Coordinate and execute the physical setup of events and meeting spaces, including arranging furniture, signage, and necessary equipment.<br>• Maintain accurate records of room bookings, event schedules, and calendars to ensure seamless operations.<br>• Provide support for facilities team services, contributing to a well-maintained and organized work environment.<br>• Act as a liaison between teams, promoting collaboration and representing the facilities team with confidence.<br>• Monitor and address any issues related to building spaces, ensuring a clean and functional environment.<br>• Assist with catering and hospitality services to enhance the experience of events and meetings.
We are looking for a detail-oriented Office Services Associate to join our team on a contract basis in Boston, Massachusetts. In this role, you will provide essential back-office support, including reprographics, mail services, and other operational tasks in both physical and digital environments. This is an excellent opportunity for someone who thrives in a fast-paced setting and is committed to delivering exceptional service.<br><br>Responsibilities:<br>• Manage daily office services tasks, including reprographics, mail handling, and document intake processes.<br>• Utilize logs and job tickets to track and organize all tasks accurately.<br>• Ensure timely completion and delivery of projects by adhering to established deadlines and procedures.<br>• Troubleshoot basic equipment issues and report unresolved problems to the appropriate personnel.<br>• Perform quality assurance checks on your own work and that of others to maintain high standards.<br>• Load and maintain office equipment with necessary supplies, such as paper and toner.<br>• Prioritize and manage workflow effectively to meet client and team expectations.<br>• Handle sensitive and confidential documents with discretion and professionalism.<br>• Communicate with supervisors and clients to address project-related questions or concerns.<br>• Adhere to all company and client policies to ensure compliance and efficiency.
<p>Our client is a highly sought-after Wealth Management firm in Boston and looking to add a Registered Client Service Associate to the team.</p><p>Essential tasks include client account servicing, new account opening, assisting with financial professional transitions, and office administrative duties. Personal career growth initiative, as well as strong collaboration and communication skills, are highly valued.</p><p>Ideal candidate will bring 2+ years of experience in a similar role, FINRA Series 7 and ideally Series 66 (63/65).</p><p>Please reach out to Thatiane Abrantes for more details. Thank you!</p>
We are looking for a personable and customer-focused Front Desk Receptionist to join our team in Brighton, Massachusetts. This is a contract position requiring an individual with excellent communication skills and the ability to provide outstanding service to both customers and internal teams. If you thrive in a fast-paced environment and enjoy creating positive experiences for others, we encourage you to apply.<br><br>Responsibilities:<br>• Greet customers warmly upon arrival to ensure they feel welcome and valued.<br>• Answer inbound calls and service inquiries with efficiency and attention to detail.<br>• Manage a busy switchboard, ensuring seamless communication between customers and internal teams.<br>• Provide assistance to customers, ensuring their experience is smooth and satisfactory.<br>• Stay current on required training to maintain high standards of service.<br>• Coordinate administrative tasks and support operational needs as required.<br>• Communicate effectively in writing and verbally to address customer and team inquiries.<br>• Utilize Microsoft Office Suite to complete documentation and organizational tasks efficiently.<br>• Maintain a clean and organized front desk area to create a neat and detail-oriented appearance.
We are looking for an Associate Property Manager to join our team in Woburn, Massachusetts. In this role, you will focus on managing a portfolio of real estate assets, serving as the primary point of contact for property owners and internal teams. This is a long-term contract position that requires a strong ability to oversee projects, resolve issues, and maintain positive relationships with stakeholders.<br><br>Responsibilities:<br>• Collaborate with internal teams across legal, finance, operations, and real estate planning to address property-related needs and deliver timely solutions.<br>• Act as the primary liaison between property owners and the organization, ensuring smooth communication and handling inquiries with professionalism.<br>• Research, analyze, and resolve complex property inquiries, such as ownership changes, lease renewals, and payment discrepancies.<br>• Manage contract-driven requirements, including landlord consents, property redevelopment, terminations, and expansions.<br>• Provide exceptional customer service by responding to inquiries promptly and ensuring thorough follow-through.<br>• Maintain accurate and up-to-date records of property cases and interactions using Salesforce.<br>• Build and nurture long-term, mutually beneficial relationships with property owners and their representatives.<br>• Facilitate property visits and deploy field operations staff as needed to address on-site issues.<br>• Assist with negotiation processes and collaborate with the Real Estate Transactions team on complex matters.<br>• Execute additional duties as required to support the property management organization.
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Natick, Massachusetts. In this role, you will serve as the initial point of contact for visitors and callers, ensuring smooth communication and efficient administrative operations. The ideal candidate will possess excellent organizational and interpersonal skills, with proficiency in handling multiple tasks simultaneously.<br><br>Responsibilities:<br>• Answer and manage a multi-line phone system, directing calls to the appropriate departments.<br>• Greet and assist visitors in a courteous and detail-oriented manner.<br>• Organize and maintain office files to ensure easy accessibility.<br>• Manage email correspondence, responding promptly and accurately to inquiries.<br>• Schedule appointments and coordinate meeting arrangements as needed.<br>• Perform data entry tasks with a high level of accuracy and attention to detail.<br>• Utilize Microsoft Office tools, including Word, Excel, and Outlook, for various administrative tasks.<br>• Provide exceptional customer service to both internal and external stakeholders.<br>• Collaborate with team members to ensure efficient workflow and communication.<br>• Maintain a tidy and welcoming reception area.
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
<p>Connect with Casey Wiggin on LinkedIn ASAP if interested!</p><p>We are seeking a Staff Accountant who will play a significant role in our financial department. You will be entrusted with tasks such as processing customer applications, maintaining accurate customer records, and resolving customer inquiries. You will also monitor customer accounts and take appropriate action.</p><p><br></p><p>Responsibilities:</p><p>• Monitor customer accounts and take necessary action based on the account status</p><p>• Work on daily deposits and understand the reconciling of payments</p><p>• Translate cash entries and accruals to the General Ledger (GL)</p><p>• Perform invoicing for the state and service contracts, including timesheet reconciliation for grants</p><p>• Create monthly or quarterly invoices in compliance with budgets for each state program and service contracts</p><p>• Provide monthly journal entries to staff accountants to record revenue</p><p>• Monitor payments on monthly invoices and alert the Controller of non-payment</p><p>• Assist the Controller and Chief Financial Officer with various projects as needed</p><p>• Ensure company fiscal policies are being adhered to</p><p>• Assist with audit preparation.</p>
<p>Robert Half is seeking a detail-oriented coordinator to support a non-profit organization in Atkinson, NH. You’ll manage reporting, records, and deadlines, while serving as a knowledgeable resource for families, individuals, and internal teams.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Report changes (income, employment, living situation, etc.) to SSA and the NH Medicaid District Office on time.</li><li>Ensure compliance with state and federal rules for Social Security, Medicaid, and Medicare.</li><li>Complete NH Medicaid redeterminations monthly.</li><li>Set up new clients in required systems </li><li>Maintain accurate, up-to-date records</li><li>Collect and submit monthly employment pay stubs </li><li>Manage a Rep-Payee calendar to meet all deadlines.</li><li>Conduct interviews with Social Security and DHHS on behalf of clients.</li><li>Provide direct assistance to families, individuals, and staff on Medicaid/SSA issues.</li><li>Act as the internal resource for support coordinators on benefit eligibility and management.</li><li>Create and share simple trainings, guides, and resources for Service Coordinators.</li></ul><p><br></p><p><br></p>
<p>Our client, a municipal non-profit, is seeking a General Counsel to join their legal team. You will serve as the chief legal officer for the agency and will provide legal advice, representation, and strategic guidance across all areas within the agency. </p><p><br></p><p><strong>Location: </strong>Worcester, MA </p><p><strong>Salary:</strong> $130,000 - $150,000 (DOE)</p><p><strong>Schedule:</strong> Hybrid (4 days in, 1 day remote - will be more remote over time)</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Represents the agency in all legal matters, with a primary focus on Housing Court litigation, managing hundreds of summary process cases each year.</li><li>Prepares and presents cases at both internal administrative hearings (e.g., grievance hearings) and external proceedings involving agencies such as HUD, EOHLC, MCAD, Housing Court, and other governmental bodies.</li><li>Manages the review and coordination of reasonable accommodation requests, including conducting interactive meetings, ensuring compliance with fair housing laws, and issuing well-reasoned decisions that balance tenant needs with regulatory requirements.</li><li>Oversees or directly conducts participant termination proceedings.</li><li>Advises departments on resolving tenant and landlord issues, including lease enforcement and dispute resolution strategies.</li><li>Serves as legal advisor to the CEO, Board of Commissioners, executive leadership, and senior management on a wide range of legal and compliance matters.</li><li>Performs legal research and delivers written and verbal guidance on issues related to procurement, construction, real estate, personnel, ethics, contracts, and tenant relations.</li><li>Identifies potential legal risks and formulates strategies to ensure compliance and mitigate exposure.</li><li>Coordinates and responds to Freedom of Information Act (FOIA) and Public Records Law requests.</li><li>Drafts, reviews, negotiates, and interprets contracts and leases for construction, procurement, services, grants, and employment.</li><li>Develops and updates agency policies and procedures to ensure alignment with HUD, DHCD, state, and federal regulations.</li><li>Participates in union negotiations and assists in drafting collective bargaining agreements.</li><li>Acts as liaison to external counsel, insurance providers, and government agencies in matters involving litigation or legal claims.</li></ul>
<p>Our client is looking for a receptionist for a 1-day coverage. The receptionist will be responsible for greeting and directing visitors, answering and directing calls, buzzing in visitors, registering visitors, creating badges, letting internal employees aware of visitors and more! Our client is looking for someone professional with great communication skills as you will be the front face of their corporate office!</p><p><br></p><p>Where: Marlborough</p><p>When: ASAP</p><p>Pay: $18-$19 (based on experience)</p><p>Duration: Wednesday, October 15th (1 day coverage)</p><p>Hours: 8:00AM-5:00PM</p><p><br></p><p>If interested, please apply today!</p>
<p>Our client is a reputable and world-renowned Asset Management firm is looking to bring onboard a Finance Associate to the team.</p><p>The Finance team manages and reports on a diverse investment portfolio while collaborating with internal and external stakeholders. This role focuses on private equity investments, with exposure to other asset classes like hedge funds, public equity, and real estate. Key responsibilities include managing valuation and accounting, overseeing fund administrators, collaborating on investment closings, and conducting financial analysis. </p>
<p>We are looking for a detail-oriented Legal Secretary / Receptionist to join a dynamic law firm in the Greater Quincy area. This position supports attorneys specializing in Workers' Compensation and Insurance Defense law, providing administrative and clerical assistance to ensure smooth daily operations. The role is fully on-site and offers an engaging opportunity to contribute to a fast-paced legal environment. This is a full time position holding 40 hours per week. </p><p><br></p><p>Responsibilities:</p><p>• Manage attorney calendars, including scheduling appointments, hearings, and meetings.</p><p>• Prepare, edit, and transcribe legal documents and correspondence using dictation tools.</p><p>• Handle reception duties, including greeting visitors and managing phone calls professionally.</p><p>• Organize and maintain case files, ensuring all documentation is accurate and up-to-date.</p><p>• Assist in coordinating Workers' Compensation case-related tasks and deadlines.</p><p>• Conduct routine administrative tasks, such as filing, scanning, and handling mail.</p><p>• Maintain confidentiality while managing sensitive legal information.</p><p>• Communicate effectively with clients, attorneys, and insurance representatives as needed.</p><p>• Support the team in preparing for hearings and case reviews.</p>
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Waltham, Massachusetts. In this role, you will serve as the first point of contact for visitors and employees, ensuring smooth daily operations and maintaining a welcoming office environment. This position requires strong administrative skills and a proactive approach to handling various office tasks.<br><br>Responsibilities:<br>• Welcome visitors and employees with a courteous demeanor and assist with issuing badges.<br>• Coordinate lunch orders and maintain the organization of common areas, including stocking refrigerators.<br>• Address building-related issues and liaise with facility management as needed.<br>• Operate a multi-line phone system to manage inbound calls efficiently.<br>• Utilize mobile applications to manage door access and other office systems.<br>• Ensure the office remains well-organized and stocked with necessary supplies.<br>• Provide general administrative support to team members as required.
<p>Our client is a well-established investment management company is looking to add to the Finance team in their Boston office. The Finance team works alongside investment professionals, legal, tax, and operations groups to support and oversee investment activities within a diversified portfolio. Responsibilities include ensuring accurate accounting, reporting, and performance analysis, along with conducting financial analysis and market research to evaluate investment opportunities and trends. The role involves primary oversight of real assets fund investments, including real estate, private credit, and private equity, while also contributing to broader initiatives across asset classes. Collaborating closely with internal functions and external partners, the position ensures compliance with regulations and supports the lifecycle of portfolio investments. The ideal candidate will bring 5+ years of related experience, public accounting and CPA are a plus as well.</p><p><br></p><p>This position is hybrid, with 3 days in office schedule. If you are interested and would like to be considered, please reach out to Thatiane Abrantes.</p>
