4 results for Client Service Representative in Manchester, NH

Client Services Representative

Sanford, ME
onsite
Permanent
49000 - 54000 USD / Yearly
We are looking for a dedicated Client Services Representative to join our team in Sanford, Maine. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries and needs are addressed efficiently and professionally. You will collaborate with various departments to deliver accurate quotes, process orders, and provide exceptional service that aligns with company standards. Responsibilities: • Serve as the main liaison between customers, sales representatives, and internal departments to ensure seamless communication and service delivery. • Process customer quotes, purchase orders, and warranties with accuracy and attention to detail. • Log and maintain call and data records in company systems, ensuring all customer interactions are documented. • Coordinate with engineering teams to provide clear answers and solutions to customer inquiries. • Resolve customer issues promptly, including warranty and non-warranty concerns, troubleshooting, and service incidents. • Maintain comprehensive knowledge of product features, benefits, and warranties to assist customers effectively. • Uphold the company's quality assurance and customer satisfaction programs to address complaints and improve service standards. • Ensure compliance with company policies, including time management and productivity benchmarks. • Utilize Lean tools and concepts to identify and eliminate inefficiencies, improving processes and customer satisfaction. • Perform additional duties as assigned by supervisors or managers to support team objectives.
2026-03-02T00:00:00Z

Customer Service Representative

Concord, NH
onsite
Temporary
18 - 19 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team in Concord, New Hampshire. This is a long-term contract position that offers an excellent opportunity to assist customers with their inquiries and provide outstanding service in the Utilities/Infrastructure industry. The role begins as an on-site position for 4-6 weeks and transitions to a hybrid schedule, with specific office and home-based workdays. Responsibilities: • Respond to inbound customer inquiries with attention to detail and in a timely manner. • Utilize CRM tools to manage customer interactions and maintain accurate records. • Assist customers with billing questions and resolve payment-related issues. • Provide detailed information about company services and address customer concerns. • Collaborate with team members to ensure seamless service delivery. • Adapt to schedule changes during emergencies, such as storm shifts. • Communicate effectively through phone and email to ensure customer satisfaction. • Handle complex customer issues with patience and problem-solving skills. • Follow company policies and procedures to meet service standards. • Participate in training sessions and stay updated on industry practices.
2026-03-11T00:00:00Z

Customer Service Rep

Acton, MA
onsite
Permanent
52000 - 60000 USD / Yearly
Essential Functions  Respond to all customer inquiries, questions, and RFQ’s  Develop system for following up on quotes to identify likelihood of order  Understand customers’ needs and communicate to production team to ensure satisfaction  Setup and host customer and vendor visits via video, and/or in person  Daily meeting with production manager, operations manager, engineering to review any open quotes and/or order fulfillment concerns  Enter quotes and sales orders into ERP system (ProfitKey®), ensuring accuracy  Maintain major sales analysis spreadsheets, open quote log, and any custom report as requested  Prepare weekly posts for social media sites (LinkedIn etc.)  Attend trade shows as requested (US Locations)  Maintain database integrity within ProfitKey® ERP Software  Maintain a database of current and potential customers with CRM  Review technical drawings for manufacturability with the support of engineering as needed  Prepare customer reports and access customer portals as needed. Education - Associate’s degree in business administration, applied science or engineering Experience Details - Manufacturing technical sales support and/or officer administrator role – 1 year preferred - Customer service experience - High working knowledge of Microsoft Excel, Outlook, TEAMS, and other Office suite applications
2026-03-10T00:00:00Z

Service Coordinator Specialist

Lowell, MA
onsite
Temporary
23.75 - 26.5 USD / Hourly
We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction. Responsibilities: • Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication. • Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details. • Update and re-estimate contracts to reflect current labor rates and service needs. • Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks. • Resolve customer issues and secure agreement before renewal deadlines. • Maintain an organized list of customers and track annual renewal dates. • Identify opportunities to expand services or cross-sell products based on customer needs. • Collaborate with internal teams to improve service delivery and address customer concerns. • Provide regular updates during sales meetings regarding the status of renewals. • Conduct in-person meetings with customers as required to strengthen relationships and address needs.
2026-02-27T00:00:00Z