We are looking for a dedicated Customer Service Representative to join our team in Concord, New Hampshire. This is a long-term contract position offering a dynamic work environment where you will engage with customers and ensure their needs are met efficiently. The role offers a mix of onsite and hybrid work arrangements after the initial training period.<br><br>Responsibilities:<br>• Handle inbound calls promptly and efficiently, addressing customer inquiries and resolving issues.<br>• Provide accurate information related to billing, services, and account management.<br>• Utilize CRM tools to document customer interactions and maintain detailed records.<br>• Collaborate with team members to ensure customer needs are met effectively.<br>• Assist customers in navigating company processes and policies.<br>• Identify potential challenges and escalate them to appropriate departments when necessary.<br>• Support emergency operations during storm shifts or other urgent situations.<br>• Deliver exceptional customer service while maintaining a positive and detail-oriented approach.<br>• Adapt to hybrid work schedules, including onsite and remote work as needed.
<p>We are looking for a dedicated <strong>Member Service Representative to join our team in Boston, MA on a long term contract to hire opportunity.</strong> In this role, you will provide exceptional service to credit union members by assisting with transactions, promoting products, and handling inquiries. This is a Contract to permanent position in the banking industry, offering a great opportunity to grow your career while contributing to a dynamic organization. <strong>This is a fully in-person position (no hybrid or remote work).</strong></p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding customer service to credit union members by addressing their needs and resolving inquiries.</p><p>• Handle routine financial transactions including deposits, withdrawals, loan payments, and account inquiries with accuracy.</p><p>• Open new accounts for both existing and new members, ensuring compliance with policies and procedures.</p><p>• Promote and cross-sell credit union services such as electronic banking options, debit cards, and other financial products.</p><p>• Process loan applications, assist with lending activities, and disburse approved loans while maintaining accurate records.</p><p>• Manage cash operations, including cash handling, balancing, and vault teller activities.</p><p>• Ensure adherence to banking regulations, federal and state laws, and organizational policies, including compliance with anti-money laundering and Bank Secrecy Act requirements.</p><p>• Support debit card processing by ordering, reviewing activity, and addressing member questions or concerns.</p><p>• Perform additional tasks and responsibilities as needed to contribute to branch operations and member satisfaction.</p>
<p>Robert Half is seeking a Customer Service Representative to join our growing team in Ward Hill, Massachusetts.</p><p><br></p><p><br></p><p><strong>Schedule ONSITE: </strong>Monday–Friday, 8:00am–5:00pm</p><p><br></p><p>In this role, you will support a fast-paced customer care team by handling high-volume inbound calls, processing orders and returns, and serving as a key point of contact for customer inquiries. This is a hands-on, high-transaction environment supporting small businesses and blue-collar customers.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle a high volume of inbound customer calls (approximately 500–600 per month)</li><li>Respond to customer questions, complaints, and product/order inquiries</li><li>Process RMAs, returns, and related documentation in an ERP system (Epicor preferred)</li><li>Manage email queues, data entry, and return product logistics</li><li>Act as the primary contact for website inquiries (20–25 calls per day)</li><li>Support order entry and assist with workflow and process improvements</li><li>Collaborate closely with internal teams including accounting, warehouse, and customer care</li></ul><p><br></p><p><br></p>
<p>Our client is seeking a Customer Care Manager to oversee the Customer Care Team, ensuring outstanding customer service across e-commerce channels and retail locations. This leader will actively support issue resolution, develop business opportunities in wholesale and corporate gifting, and drive ongoing customer loyalty. The role is based in Walpole, NH.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and manage the Customer Care Team at the Walpole location</li><li>Handle multi-line phone systems, process orders, and address customer inquiries</li><li>Collaborate closely with retail teams to deliver exceptional customer service; assist with staff training</li><li>Design and deliver initial and annual refresher training for Customer Care Representatives</li><li>Proactively research and develop new account opportunities</li><li>Partner with E-Commerce management on new business initiatives</li><li>Conduct sales outreach: develop leads through cold calling, networking, and onsite customer visits</li><li>Build and maintain long-term customer relationships using creative follow-up communications to promote repeat business</li><li>Promote and sell company products with deep knowledge and enthusiasm</li><li>Respond to customer requests, quotations, and complaints promptly and professionally</li><li>Provide thorough follow-up to uncover and secure future business opportunities</li><li>Maintain accurate client accounts and data records</li><li>Utilize ERP systems and business tools to implement process improvements and best practices</li></ul><p><br></p>
<p>For consideration, please reach out to<strong><em> Jennifer Lavoie</em></strong> as soon as possible, ensure to include your most current resume when you apply.<strong><em> Connect with me on LinkedIn </em></strong>at Jennifer Lavoie! </p><p><br></p><p>If you currently work with a recruiter from Robert Half Finance & Accounting recruiter, please contact them directly.</p><p><br></p><p>We are looking for an experienced and detail-oriented Sr. or Staff Accountant & Tax Preparer to join our client's team in Northfield, New Hampshire. In this role as a Tax/Staff Accountant, you will work directly with clients to handle their accounting needs, prepare tax returns, and provide strategic financial guidance. You will play a key role in ensuring compliance with tax regulations while helping clients optimize their financial outcomes. This position offers the opportunity to grow professionally in a supportive and collaborative environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Prepare and review financial statements, including balance sheets and income statements, to ensure accuracy and compliance.</p><p>• Manage individual, corporate, and partnership tax return preparation while adhering to federal and state regulations.</p><p>• Process complex Tax returns</p><p>• Maintain organized records of financial transactions and tax filings for accuracy and accessibility.</p><p>• Communicate with clients to gather necessary information, provide updates, and address any inquiries.</p><p>• Collaborate with colleagues to improve accounting workflows and enhance overall client service.</p><p>• Stay informed about updates to tax laws and accounting standards to ensure compliance and best practices.</p><p>• Assist clients with complex tax filings and resolve any issues related to their financial documentation.</p><p>• Provide guidance on the utilization of accounting and tax software to streamline processes.</p>
<p>For consideration, please reach out to<strong><em> Jennifer Lavoie</em></strong> as soon as possible, ensure to include your most current resume when you apply.<strong><em> Connect with me on LinkedIn </em></strong>at Jennifer Lavoie!</p><p><br></p><p>If you currently work with a recruiter from Robert Half Finance & Accounting recruiter, please contact them directly.</p><p><br></p><p>We are looking for an experienced and detail-oriented Sr. or Staff Accountant & Tax Preparer to join our client's team in Northfield, New Hampshire. In this role as a Tax/Staff Accountant, you will work directly with clients to handle their accounting needs, prepare tax returns, and provide strategic financial guidance. You will play a key role in ensuring compliance with tax regulations while helping clients optimize their financial outcomes. This position offers the opportunity to grow professionally in a supportive and collaborative environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Prepare and review financial statements, including balance sheets and income statements, to ensure accuracy and compliance.</p><p>• Manage individual, corporate, and partnership tax return preparation while adhering to federal and state regulations.</p><p>• Process complex Tax returns</p><p>• Maintain organized records of financial transactions and tax filings for accuracy and accessibility.</p><p>• Communicate with clients to gather necessary information, provide updates, and address any inquiries.</p><p>• Collaborate with colleagues to improve accounting workflows and enhance overall client service.</p><p>• Stay informed about updates to tax laws and accounting standards to ensure compliance and best practices.</p><p>• Assist clients with complex tax filings and resolve any issues related to their financial documentation.</p><p>• Provide guidance on the utilization of accounting and tax software to streamline processes.</p>
We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Cambridge, Massachusetts. This position is entirely onsite and requires exceptional organizational skills to manage daily operations effectively. As the face of our company, you will play a key role in ensuring smooth communication and welcoming experiences for all guests and visitors.<br><br>Responsibilities:<br>• Create and manage work orders to ensure operational efficiency.<br>• Serve as the primary contact for greeting and checking in guests attending events.<br>• Issue visitor badges and maintain accurate records of guest access.<br>• Provide parking passes to visitors as required.<br>• Answer and direct calls using a multi-line phone system.<br>• Maintain clear and timely email correspondence with clients and internal teams.<br>• Organize files and documents to ensure easy retrieval and secure storage.<br>• Schedule appointments and manage calendars to support team operations.<br>• Utilize Microsoft Office tools, including Excel, Outlook, and Word, for administrative tasks.<br>• Deliver excellent customer service by addressing inquiries and resolving concerns promptly.
<p>Connect with Casey Wiggin on LinkedIn ASAP if interested!</p><p>We are seeking a Staff Accountant who will play a significant role in our financial department. You will be entrusted with tasks such as processing customer applications, maintaining accurate customer records, and resolving customer inquiries. You will also monitor customer accounts and take appropriate action.</p><p><br></p><p>Responsibilities:</p><p>• Monitor customer accounts and take necessary action based on the account status</p><p>• Work on daily deposits and understand the reconciling of payments</p><p>• Translate cash entries and accruals to the General Ledger (GL)</p><p>• Perform invoicing for the state and service contracts, including timesheet reconciliation for grants</p><p>• Create monthly or quarterly invoices in compliance with budgets for each state program and service contracts</p><p>• Provide monthly journal entries to staff accountants to record revenue</p><p>• Monitor payments on monthly invoices and alert the Controller of non-payment</p><p>• Assist the Controller and Chief Financial Officer with various projects as needed</p><p>• Ensure company fiscal policies are being adhered to</p><p>• Assist with audit preparation.</p>
<p>We are looking for an experienced Business Analyst/Product Owner to join our team on a long-term contract basis in Quincy, Massachusetts. </p><p><br></p><p>Job Description:</p><p>The successful candidate will be responsible for defining planning and implementing technology solutions to achieve Collateral Management strategic directives and industry/regulatory mandates. The individual will be responsible for working with Business and Technology counterparts across global sites as a Product Owner / Sr. Business Analyst and use their knowledge of the business systems industry and system development lifecycle methodology to direct the execution of complex projects throughout their life cycle.</p><p><br></p><p>Objectives:</p><p>- Implement a comprehensive collateral management platform that services client needs drives simplification and reduces redundant collateral capabilities bank wide</p><p>- Implement optimization capabilities leveraging existing rules engines and designing executing an end-to-end process flow working with both the business and development teams by acting in the capacity of a Product Owner.</p><p>- Implement standard simplified data management and systems integration to ensuring flexible robust overall offering.</p><p><br></p><p>Major Responsibilities:</p><p>- Lead very complex and challenging business/system requirements working session by facilitating strategic user meetings.</p><p>- Work with business team to understand requirements and develop wireframes and articulate the vision to the development team and oversee end-to-end development lifecycle.</p><p>- Responsible for designing and executing an end-to-end data and process flow working with both the business and development team. Establishing end-to-end connectivity across the eco-system including SWIFT.</p><p>- Decompose abstract and complex details/concepts into business and functional requirements that can be understood by the stakeholders i.e. end users developers testers etc.</p><p>- Document project requirements and other project related documents with clear and concise language consistent with methodology framework.</p><p>- Work with the project team to develop and manage project plans including issue resolution and risk mitigation</p><p>- Consult with users developers testers and implementation specialists.</p><p>- Direct the development of end user training plans business level user acceptance test plans and implementation plans communicates to senior management and business representatives.</p><p>- Instruct guide and supervise project team in the resolution of issues risks and impediments.</p><p>- Partner with technology and business managers providing overall strategic leadership in developing and maintaining disciplined processes.</p><p>- Ensure governance with the project methodology standards documentation and approvals e.g. project artifacts tollgates etc.</p><p>- Manage participation from required stakeholders to ensure accurate deliverables</p><p>- Manage cross team dependencies with other business and IT areas.</p>
<p>The Chief Financial Officer (CFO) will serve as a strategic partner to the ownership team, providing financial leadership to support sustained growth, profitability, and long-term value creation. This role goes beyond traditional accounting and focuses heavily on financial strategy, capital planning, revenue optimization, tax efficiency, and scalable financial systems suited to a growing construction company.</p><p><br></p><p>The CFO will oversee all financial functions while helping guide business decisions related to expansion, project selection, risk management, and operational efficiency.</p><p><br></p><p>For additional info, please contact MICHAEL ABATE @ michael.abate@roberthalf;com</p><p><br></p><p>Key Responsibilities</p><p>Strategic & Executive Leadership</p><ul><li>Act as a trusted advisor to the CEO and ownership, contributing to overall company strategy and long-term planning.</li><li>Translate business goals into actionable financial strategies that support sustainable growth.</li><li>Provide financial insights to evaluate new markets, service lines, joint ventures, and acquisitions.</li><li>Support ownership with succession planning, equity structure, and long-term value optimization.</li></ul><p>Financial Planning & Analysis</p><ul><li>Lead budgeting, forecasting, and long-range financial planning processes.</li><li>Develop and monitor KPIs related to revenue growth, margins, cash flow, backlog, and project performance.</li><li>Analyze financial performance across projects, divisions, and entities to identify risks and opportunities.</li><li>Provide clear, decision-focused financial reporting to leadership.</li></ul><p>Revenue Growth & Profitability</p><ul><li>Partner with operations and estimating teams to improve job costing, pricing strategies, and margin performance.</li><li>Evaluate project mix, customer concentration, and contract structures to maximize profitability.</li><li>Identify opportunities to increase revenue through operational efficiency, contract terms, and financial structuring.</li><li>Ensure accurate revenue recognition in accordance with construction accounting standards.</li></ul><p>Tax Strategy & Compliance</p><ul><li>Lead tax planning strategies to minimize tax liability while remaining fully compliant.</li><li>Oversee multi-entity and multi-state tax considerations common in construction businesses.</li><li>Coordinate with external tax advisors to optimize entity structure, depreciation, credits, and incentives.</li><li>Proactively assess tax implications of growth initiatives, capital investments, and ownership decisions.</li></ul><p>Cash Flow & Capital Management</p><ul><li>Oversee cash flow management, including working capital, bonding, banking relationships, and lines of credit.</li><li>Manage relationships with banks, sureties, and financial institutions.</li><li>Ensure adequate liquidity to support growth, equipment purchases, and seasonal fluctuations.</li><li>Evaluate financing options for capital expenditures and expansion.</li></ul><p>Financial Systems & Team Leadership</p><ul><li>Lead and develop the finance, accounting, and payroll teams.</li><li>Ensure financial systems and processes scale effectively with company growth.</li><li>Drive improvements in reporting, automation, and data accuracy.</li><li>Collaborate cross-functionally with operations, HR, and legal teams</li></ul>
<p>We are looking for a detail-oriented and organized Receptionist to join our team in Boston, MA. This contract position requires a customer-focused individual to serve as the first point of contact for visitors and provide essential administrative support to ensure smooth office operations. The ideal candidate will thrive in a fast-paced environment and possess excellent multitasking capabilities.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors, clients, and applicants while ensuring proper security protocols are followed.</p><p>• Manage conference room schedules, including setting up rooms, coordinating catering services, and arranging necessary equipment.</p><p>• Handle incoming and outgoing mail, packages, and freight, as well as arrange messenger services when required.</p><p>• Maintain office supplies inventory and place orders as needed to ensure adequate stock.</p><p>• Respond to insurance-related inquiries and process access requests for building security.</p><p>• Collaborate with the landlord and building management to address facility-related needs.</p><p>• Utilize Microsoft Office Suite and other software to perform data entry and manage communications.</p><p>• Serve as the point of contact for hospitality services, including transportation and reservations for guests.</p><p>• Ensure the reception area remains organized, orderly, and welcoming at all times.</p><p>• Provide assistance with general clerical duties, such as distributing faxes and handling phone calls.</p>
We are looking for a skilled Receptionist to join our team on a contract basis in Beverly, Massachusetts. This position requires someone who is detail-oriented and capable of handling administrative and front desk responsibilities efficiently. The role is fully onsite and offers part-time hours after initial training.<br><br>Responsibilities:<br>• Manage front desk operations, including greeting visitors and handling inquiries.<br>• Answer and direct calls using a multi-line phone system with efficiency and attention to detail.<br>• Provide clerical support for HR-related tasks, including document preparation and project assistance.<br>• Assist with correspondence to clients and ensure timely communication.<br>• Support the HR Manager with various administrative needs and special projects.<br>• Maintain accurate records and ensure attention to detail in all tasks.<br>• Utilize Microsoft Office tools for daily administrative duties.<br>• Ensure the reception area remains organized and welcoming to all visitors.
We are looking for a skilled Collections Specialist to join our team in Concord, New Hampshire. This is a long-term contract position offering an excellent opportunity to utilize your expertise in managing commercial and consumer collections. The ideal candidate will excel in handling payment processing and credit-related tasks while ensuring accurate billing and effective collection processes.<br><br>Responsibilities:<br>• Manage and oversee commercial and consumer collections activities to ensure timely payments.<br>• Process and reconcile payments while maintaining accurate financial records.<br>• Evaluate credit risks and implement strategies to minimize outstanding debts.<br>• Communicate with clients and customers to address billing inquiries and resolve disputes.<br>• Monitor and track overdue accounts, initiating appropriate follow-up actions.<br>• Collaborate with internal teams to streamline collection processes and enhance efficiency.<br>• Prepare detailed reports on collection activities and account statuses.<br>• Ensure compliance with relevant laws and regulations while performing collection tasks.<br>• Build and maintain strong, detail-oriented relationships with clients to support positive outcomes in payment resolutions.<br>• Provide recommendations for improving collection strategies and minimizing financial risks.
Robert Half's client in Northborough is looking for a part time general office clerk to assist with tax season.<br><br>Responsibilities:<br>- Greeting guests<br>- E-filing<br>- Data entry<br>- booking appointments<br>- Microsoft Office <br><br>Start Date: 1/26<br>Duration: 3 months<br>Hours: flexible<br>Paying up to $18.50
<p>We are looking for an organized and detail-oriented Receptionist to join our team on a contract basis in Greenland, New Hampshire. This part-time position requires someone with excellent communication skills and the ability to manage a multi-line phone system effectively. You will play a key role in creating a welcoming environment for visitors and maintaining smooth front desk operations.</p><p><br></p><p>PT Tues - Weds - Thurs </p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, ensuring a friendly and attentive experience.</p><p>• Answer and manage inbound calls using a multi-line phone system efficiently.</p><p>• Operate a switchboard with up to 10 phone lines to ensure seamless communication.</p><p>• Provide accurate information to callers and direct them to the appropriate departments.</p><p>• Maintain a clean and organized reception area.</p><p>• Handle basic administrative tasks such as filing, scheduling, and data entry.</p><p>• Coordinate with staff to ensure timely response to inquiries.</p><p>• Support office operations by managing incoming mail and deliveries.</p>
