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7 results for Help Desk Analyst Ii in Malibu, CA

Help Desk Analyst II

Los Angeles, CA
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst II to support end users and maintain reliable day-to-day IT operations in Los Angeles, California. This contract position with permanent potential is ideal for someone who enjoys resolving technical issues across desktop, server, and network environments while delivering responsive support. The role requires strong troubleshooting ability, sound judgment when prioritizing incidents, and confidence working with Windows, Azure, and Active Directory. Responsibilities: • Diagnose and resolve hardware, software, server, and network issues to minimize disruption for users and business operations. • Manage service desk requests from intake through closure, ensuring timely updates, accurate documentation, and proper follow-through on each issue. • Escalate more complex incidents to the appropriate technical teams while supplying clear troubleshooting details and relevant system information. • Provide hands-on support for Microsoft Windows environments, including workstation setup, configuration, and issue resolution. • Administer user accounts and access permissions within Active Directory to support onboarding, changes, and account maintenance. • Assist with Azure-related support tasks, including user access, connectivity concerns, and basic cloud environment troubleshooting. • Track recurring technical problems, identify patterns, and recommend practical solutions to improve service quality and response times.
2026-07-11T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-07-15T00:00:00Z

Desktop Support Analyst

Westlake Village, CA
remote
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable day-to-day technical assistance for end users in Westlake Village, California. This Long-term Contract position is ideal for someone who enjoys solving hardware, software, and mobile device issues in a fast-paced environment while delivering a high level of customer service. The role will support a mixed technology landscape and help keep employees productive through responsive troubleshooting, device setup, and access support. Responsibilities: • Deliver front-line technical support for desktops, laptops, mobile devices, and common workplace peripherals, resolving issues efficiently in person and through remote channels. • Configure, deploy, and maintain Windows and Mac computers along with iOS and Android devices to meet user and business needs. • Troubleshoot problems involving printers, docking stations, monitors, keyboards, mice, webcams, Bluetooth accessories, and related end-user equipment. • Support employees with Microsoft 365 applications and services, including Outlook, Teams, Word, Excel, PowerPoint, SharePoint Online, and other collaboration tools. • Use administrative tools within the Microsoft 365 environment, such as Entra, Intune, and Defender, to assist with account support, device management, and security-related tasks. • Manage incidents and service requests through the IT ticketing system, ensuring proper documentation, timely follow-up, and escalation when needed. • Handle user access requests, approvals, and permission updates in alignment with established support procedures and internal controls. • Contribute to secure support practices by following principles related to least-privilege access, segregation of duties, and general cybersecurity awareness.
2026-07-14T00:00:00Z

Sr. Service Desk

Los Angeles, CA
onsite
Temporary / Contract
35 - 37 USD / Hourly
We are seeking an experienced and dedicated Sr Service Desk specialist to join our client's team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. This role is fully onsite in Los Angeles, CA. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-07-07T00:00:00Z

Desktop Support Engineer

Westwood, CA
onsite
Permanent / Full Time
120000 - 145000 USD / Yearly
Job TitleDesktop Support Engineer Role SummaryThe Desktop Support Engineer is responsible for providing technical support to end users while ensuring the smooth operation of desktop systems, laptops, mobile devices, peripherals, and productivity applications. This role serves as a key point of contact for troubleshooting technical issues, supporting IT initiatives, and delivering a high level of customer service. The ideal candidate is a proactive problem solver with strong technical skills and a passion for helping users succeed. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support for desktop, laptop, mobile device, printer, and peripheral-related issues.</li><li>Install, configure, maintain, and troubleshoot Windows and macOS workstations.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Office applications.</li><li>Manage user accounts, permissions, and access requests through Active Directory and related identity management systems.</li><li>Configure, deploy, and maintain endpoint devices using endpoint management and device provisioning tools.</li><li>Troubleshoot hardware, software, operating system, and connectivity issues.</li><li>Support employee onboarding, offboarding, workstation deployments, and equipment lifecycle management.</li><li>Document technical procedures, troubleshooting steps, and support activities within the IT ticketing system.</li><li>Collaborate with infrastructure, security, and application teams to resolve escalated technical issues.</li><li>Assist with hardware inventory management, asset tracking, and software licensing administration.</li><li>Support endpoint security initiatives, patch management, and compliance requirements.</li><li>Participate in IT projects, technology rollouts, office moves, and system upgrade initiatives.</li></ul>Compensation & Benefits<ul><li>Competitive base salary.</li><li>Performance-based bonus opportunities.</li><li>Comprehensive medical, dental, and vision coverage.</li><li>Retirement savings plan with company contribution or matching opportunities.</li><li>Paid time off and company-recognized holidays.</li><li>Professional development, training, and certification support.</li><li>Additional employee-focused wellness and benefits programs.</li></ul>Additional Details<ul><li>Opportunity to support a modern technology environment with a diverse user base.</li><li>Exposure to endpoint management, cloud technologies, and infrastructure projects.</li><li>Collaborative team culture with opportunities for career growth and advancement.</li><li>Role offers a combination of hands-on technical support and project-based work.</li></ul>
2026-07-17T00:00:00Z

QA Analyst L2

Torrance, CA
onsite
Temporary / Contract
36 - 40 USD / Hourly
We are looking for a QA Analyst to support the testing of connected vehicle platforms, digital products, and mobile IoT applications. This role will be responsible for validating customer-facing applications and services across vehicle platforms, ensuring quality throughout the software development lifecycle for both new product development and in-market support initiatives.The ideal candidate will have strong experience in software testing, system analysis, mobile application testing, and defect management within Agile environments. This position requires collaboration with cross-functional teams to identify issues, validate solutions, and ensure seamless performance of connected vehicle technologies and digital experiences. Key Responsibilities:· Test connected vehicle platforms, digital products, mobile applications, and IoT services across vehicle programs and releases.· Execute functional, integration, regression, and end-to-end testing activities for web, mobile, and embedded systems.· Analyze system requirements, business requirements, and data flows to develop effective test strategies and test cases.· Identify, document, track, and validate defects using Jira and related defect management tools.· Support software releases within CI/CD environments and validate deployments across multiple testing stages.· Perform mobile application testing for both iOS and Android platforms.· Collaborate with development, product, engineering, and business stakeholders across multiple teams and regions.· Support API and database validation activities to ensure data accuracy and system reliability.· Participate in Agile ceremonies and contribute to continuous quality improvement initiatives.
2026-07-07T00:00:00Z

Sr Service Desk

Los Angeles, CA
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for an experienced Sr Service Desk specialist to provide high-quality remote technical support for users in California. This contract opportunity is ideal for someone who communicates confidently, delivers excellent customer service, and thrives in a detail-oriented environment supporting a fast-paced organization. The role focuses on resolving service desk issues efficiently, documenting support activity thoroughly, and assisting employees with day-to-day technology needs. Responsibilities: • Deliver remote technical assistance to end users by diagnosing and resolving hardware, software, access, and connectivity issues in a timely manner. • Provide attentive support to employees and senior stakeholders, ensuring a detail-oriented and service-oriented experience with every interaction. • Record incidents, troubleshooting steps, resolutions, and follow-up actions accurately within support documentation systems. • Escalate complex technical problems when needed and coordinate with internal teams to drive issues through to resolution. • Monitor incoming service requests, prioritize workload effectively, and maintain consistent response times across multiple support channels. • Guide users through remote access and other standard technology tools, helping them remain productive with minimal disruption. • Contribute to operational continuity by supporting service desk processes and assisting with technical changes as assigned. • Uphold a consistent and detail-oriented approach that aligns with a structured workplace culture and high-touch support expectations.
2026-07-08T00:00:00Z