4 results for Help Desk Tier 1 in Madison, WI

Technical Service Representative

Madison, WI
onsite
Contract / Temporary to Hire
30.00 - 35.00 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this hybrid role, you will provide exceptional technical and customer service support while addressing a variety of hardware, software, and system-related issues. This is a contract-to-permanent position, offering a unique opportunity to grow your career in the dynamic biotech industry. Responsibilities: • Respond promptly to service desk tickets by troubleshooting and resolving technical issues related to hardware, software, and operating systems. • Deliver excellent customer service by addressing inquiries and resolving issues with professionalism and efficiency. • Manage and triage incoming calls to ensure proper routing and prioritization of technical support needs. • Utilize Active Directory to perform user account management, permissions updates, and system access troubleshooting. • Provide support for Microsoft Windows 10 and Microsoft Office applications, ensuring optimal functionality and user satisfaction. • Assist with Microsoft Dynamics CRM issues, offering guidance and solutions as needed. • Document and escalate unresolved issues to higher-level support teams when necessary. • Maintain accurate records of support interactions and resolutions within the ticketing system. • Collaborate with team members to improve support processes and ensure seamless service delivery. • Stay updated on emerging technologies and tools to enhance technical support capabilities.
2026-03-25T20:58:45Z

Accountant

Madison, WI
onsite
Permanent
60000.00 - 65000.00 USD / Yearly
Our Robert Half Madison team is seeking an organized and detail-oriented Entry Level Accountant. This on-site position offers recent graduates or early-career accounting professionals an opportunity to grow and gain hands-on experience in a collaborative environment. The ideal candidate will have 1+ years experience. For consideration and more detail please apply with your most up to date resume and call 608-716-5643! Key Responsibilities:<ul><li>Perform daily accounting tasks including journal entries, account reconciliations, and accounts payable/receivable processing</li><li>Assist with month-end and year-end close processes</li><li>Support the preparation of financial statements and reports</li><li>Maintain accurate financial records and ensure compliance with company policies and procedures</li><li>Help with audits by providing necessary documentation and information</li><li>Collaborate with the accounting team to identify and resolve discrepancies</li><li>Utilize accounting software and Microsoft Excel for data entry and analysis</li></ul>
2026-03-12T20:29:05Z

IT Manager/Director

Mount Horeb, WI
onsite
Permanent
100000.00 - 150000.00 USD / Yearly
Robert Half is seeking an experienced IT Manager to lead and grow a small but high-performing IT team. This role combines strategic oversight with operational management, ensuring IT systems are stable, secure, and aligned with business priorities. The ideal candidate is an experienced leader who can manage multiple IT functions, mentor staff, and take ownership of key initiatives. Key Responsibilities:<ul><li>Lead, mentor, and manage a team of IT professionals, fostering a culture of ownership, accountability, and continuous improvement.</li><li>Oversee IT operations, including infrastructure, applications, databases, ERP systems, BI tools, and virtual environments, ensuring reliability, security, and efficiency.</li><li>Proactively identify gaps in processes, systems, and team execution, and implement solutions that improve performance and operational effectiveness.</li><li>Serve as the primary IT liaison for the organization, collaborating with leadership on strategic initiatives, project planning, and resource management.</li><li>Manage IT projects from planning through completion, including hardware and software refreshes, system upgrades, and cross-functional development initiatives.</li><li>Ensure documentation, standard operating procedures (SOPs), and processes are current and consistently applied across the IT team.</li><li>Work with vendors and manage licensing agreements as needed.</li><li>Take ownership of day-to-day IT responsibilities and alerts, supporting both business hours and occasional after-hours coverage. </li></ul>
2026-03-23T18:53:43Z

CIO - Chief Information Officer

Madison, WI
onsite
Temporary
126.00 - 160.00 USD / Hourly
We are looking for an experienced Chief Information Officer (CIO) to lead strategic IT initiatives for a small insurance company based in Madison, Wisconsin. As a key executive, you will play a pivotal role in driving business innovation, technology integration, and digital transformation efforts. This is a long-term contract position ideal for a visionary leader with a strong blend of strategic thinking and technical expertise. Responsibilities: • Develop and execute comprehensive IT strategies aligned with the company's business objectives. • Lead digital transformation initiatives to optimize operations and enhance competitive advantage. • Collaborate with stakeholders to gather requirements and define technology roadmaps, including business, capability, and implementation plans. • Provide executive leadership in managing cybersecurity measures and ensuring compliance with industry regulations. • Oversee the development and implementation of strategic roadmaps to support organizational growth. • Act as a key advisor on technology investments, ensuring alignment with financial goals and priorities. • Manage IT infrastructure, including Cisco ASA Firewall systems, to maintain operational efficiency and security. • Foster collaboration across teams to adopt Agile Scrum methodologies for project management and delivery. • Drive innovation by identifying emerging technologies that can benefit the organization. • Monitor and optimize IT performance metrics to ensure alignment with business needs.
2026-02-24T21:53:47Z