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2 results for Customer Service Representative in Madison, WI
- Madison, WI
- onsite
- Temporary
- 18 - 20 USD / Hourly
- We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Representative in Madison, Wisconsin. In this role, you will be responsible for providing exceptional support to clients through various communication channels, ensuring their needs are met with professionalism and efficiency. This is a long-term contract position within the non-profit sector, offering an opportunity to make a positive impact while advancing your career.<br><br>Responsibilities:<br>• Respond to inbound calls promptly, addressing customer inquiries and resolving issues in a courteous and efficient manner.<br>• Manage order entry tasks with high attention to detail and accuracy.<br>• Provide clear and effective communication to customers regarding product information, services, or policies.<br>• Collaborate with team members to ensure seamless handling of customer requests.<br>• Maintain accurate records of customer interactions and transactions using internal systems.<br>• Assist with outbound calls when necessary to follow up on customer concerns or inquiries.<br>• Handle complaints and escalate issues to appropriate departments when required.<br>• Uphold the organization’s values by delivering exceptional customer service at all times.<br>• Stay informed about company policies and updates to provide accurate information to customers.<br>• Actively participate in team meetings and training sessions to enhance service delivery.
- 2026-03-31T00:00:00Z
- Madison, WI
- onsite
- Contract / Temporary to Hire
- 30 - 35 USD / Hourly
- We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this hybrid role, you will provide exceptional technical and customer service support while addressing a variety of hardware, software, and system-related issues. This is a contract-to-permanent position, offering a unique opportunity to grow your career in the dynamic biotech industry.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets by troubleshooting and resolving technical issues related to hardware, software, and operating systems.<br>• Deliver excellent customer service by addressing inquiries and resolving issues with professionalism and efficiency.<br>• Manage and triage incoming calls to ensure proper routing and prioritization of technical support needs.<br>• Utilize Active Directory to perform user account management, permissions updates, and system access troubleshooting.<br>• Provide support for Microsoft Windows 10 and Microsoft Office applications, ensuring optimal functionality and user satisfaction.<br>• Assist with Microsoft Dynamics CRM issues, offering guidance and solutions as needed.<br>• Document and escalate unresolved issues to higher-level support teams when necessary.<br>• Maintain accurate records of support interactions and resolutions within the ticketing system.<br>• Collaborate with team members to improve support processes and ensure seamless service delivery.<br>• Stay updated on emerging technologies and tools to enhance technical support capabilities.
- 2026-03-25T00:00:00Z