3 results for Help Desk Support Manager in Lynnwood, WA

Help Desk Technician

Lynnwood, WA
onsite
Temporary
28 - 33 USD / Hourly
Robert Half Technology is looking for a Help Desk Technician to support a client based in Lynnwood, Washington. This is a 100% onsite position, Monday to Friday (8AM-5PM). Duration: Contract; with potential to extend Location: Onsite in Lynnwood, Washington Pay rate: $33/hourly Key Responsibilities<ul><li>Provide first-level technical support to end users via phone, email, in person, or a ticketing system</li><li>Troubleshoot and resolve basic hardware, software, and connectivity issues</li><li>Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals</li><li>Assist with user account creation, access permissions, and system onboarding/offboarding</li><li>Perform routine system checks, updates, and preventative maintenance</li><li>Escalate complex or unresolved issues to senior IT staff when appropriate</li><li>Document issues, solutions, and procedures in ticketing systems and knowledge bases</li><li>Support basic network troubleshooting and device setup</li><li>Follow company IT policies, security standards, and best practices</li></ul>
2026-03-05T00:00:00Z

Help Desk/Desktop Support Analyst

Bellevue, WA
onsite
Temporary
26 - 32 USD / Hourly
Robert Half is searching for a Tier 1 Help Desk Candidate (Part Time) who can support an K-8 Independent school based in Bellevue, WA. This candidate will be responsible for partnering closely with students and faculty covering a variety of technical issues on a tier 1 basis. This position is will be a 3 month contract with the potential to extend or convert. Apply today! Job Details: Duration: 3 months with potential to extend or convertSchedule: 20 hour work week, 8am to 1pm PST Days: (M, W, TR, F)Location: 100% Onsite in Bellevue, WA Job Responsibilities<ul><li>Serve as the first point of contact (Tier 1) for all help desk requests from students, faculty, staff, and families.</li><li>Provide timely technical support via walk-ups, ticketing system, email, messaging, and phone.</li><li>Troubleshoot and resolve issues related to hardware, software, user accounts, network access, and classroom technology.</li><li>Escalate complex issues to Tier 2 support with clear and detailed documentation.</li><li>Support and maintain school-issued devices, including laptops, tablets, printers, phones, and audiovisual equipment.</li><li>Perform routine maintenance tasks such as updates, patches, device cleaning, and minor repairs.</li><li>Maintain accurate records of technology assets, including setup, deployment, collection, and inventory tracking.</li><li>Manage printer toner inventory, ordering, replacement, and recycling.</li><li>Document troubleshooting steps and resolutions within the help-desk ticketing system.</li><li>Develop and update basic end-user documentation and how-to guides.</li><li>Provide on-site technical support for school events, including occasional evening or weekend coverage.</li><li>Maintain confidentiality of sensitive information and deliver professional, customer-focused service in all interactions</li></ul>
2026-03-05T00:00:00Z

Information Technology Manager

Seattle, WA
onsite
Permanent
170000 - 200000 USD / Yearly
We are working with a nationally recognized law firm is seeking a forward-thinking and technically advanced IT Manager to lead its technology operations. This leadership role is responsible for shaping and executing the firm’s technology strategy, ensuring optimal system performance, maintaining security, and driving operational excellence. The IT Manager will take a hands-on leadership approach, fostering collaboration, accountability, and inclusivity within the department. This role requires strong judgment, discretion, and communication skills, as it involves frequent interaction with attorneys, administrative leadership, staff, and external vendors on confidential and strategic matters. Key Responsibilities: <ul><li>Partner with firm leadership to develop and implement long-term technology strategies, policies, and initiatives aligned with organizational goals. </li><li>Create and maintain an IT roadmap to support both immediate and future business needs. </li><li>Oversee all aspects of IT infrastructure, including data governance, application deployment, network systems, cybersecurity, disaster recovery, and business continuity planning. </li><li>Lead, mentor, and develop IT team members, including recruitment, performance management, and detail oriented growth.</li><li>Manage vendor relationships, negotiate agreements, and oversee implementation of new systems or upgrades. </li><li>Utilize project management tools to monitor progress, timelines, and budgets. </li><li>Establish performance benchmarks and ensure projects meet defined objectives. </li><li>Facilitate regular meetings with IT staff and practice groups to review project status and priorities. </li><li>Focus areas: legal technology systems, infrastructure and architecture, cloud and SaaS platforms, endpoint and automation, data governance</li></ul>
2026-03-03T00:00:00Z