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2 results for Communications Specialist in Lynnwood, WA
- Bremerton, WA
- onsite
- Temporary / Contract
- 23 - 25 USD / Hourly
- <p>We are looking for an onsite Call Center Specialist to support client account activity and deliver responsive service for a Long-term Contract position based in Bremerton, Washington. This role is ideal for someone who can manage detailed account updates, handle inbound client interactions with professionalism, and maintain accurate documentation across multiple service tasks. The successful candidate will balance administrative follow-through with real-time call support while helping ensure client accounts remain current and compliant.</p><p><br></p><p>Responsibilities:</p><p>• Manage assigned follow-up tasks from counselors, managers, and payment support teams, ensuring each item is completed accurately and on time.</p><p>• Reach out to clients for scheduled payment reminders and perform routine reviews to confirm account information remains up to date.</p><p>• Handle creditor-related updates such as adjusting balances, adding or removing accounts, checking proposal progress, and communicating next steps to clients when follow-up is needed.</p><p>• Support incoming call operations during busy periods by answering initial calls, routing clients to available counselors, or continuing the conversation when transfer is not possible.</p><p>• Update Debt Management Plan records to reflect permanent or short-term payment changes requested by clients or counselors, including revisions to banking details.</p><p>• Review fee calculations tied to creditor changes to confirm compliance with applicable state guidelines and internal standards.</p><p>• Investigate payment-related concerns, resolve straightforward issues, and escalate more complex matters to the appropriate payment processing team.</p><p>• Examine newly activated enrollment accounts by reviewing financial details, creditor information, assets, and co-applicant data, and complete required account activation steps.</p><p>• Document all account activity thoroughly, complete a quality review on each account handled, and refer complaints or escalated concerns to a supervisor when necessary.</p><p>• Participate in required meetings and follow established service procedures, job aids, and performance standards in daily work.</p>
- 2026-11-10T00:00:00Z
- Seattle, WA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Customer Experience Specialist to support customers during a busy holiday season in Seattle, Washington. This is a Contract position for someone who thrives in a fast-paced service environment and can handle a large volume of interactions with professionalism and care. The ideal candidate will provide timely assistance across multiple channels, resolve routine issues efficiently, and help create a positive experience for every customer.<br><br>Responsibilities:<br>• Manage a steady flow of customer inquiries each day while delivering attentive, courteous, and solutions-focused service.<br>• Assist customers with purchases, product changes, and return requests in accordance with established policies and service expectations.<br>• Document customer concerns and feedback accurately, and route more complex situations to the appropriate support team when necessary.<br>• Communicate clearly through phone and email to ensure customers receive helpful, respectful, and easy-to-understand guidance.<br>• Work closely with team members to support a collaborative atmosphere centered on responsiveness and problem-solving.<br>• Use multiple browser-based tools and customer service systems to research issues, update records, and complete service tasks efficiently.<br>• Maintain accuracy and attention to detail while adapting to changing customer needs during peak seasonal demand.
- 2026-11-10T00:00:00Z