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2 results for Help Desk Support Manager in Loveland, CO
- Aurora, CO
- onsite
- Temporary / Contract
- 27.7115 - 32.087 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide front-line and mid-level support in a cloud-focused Microsoft 365 environment serving clients in Aurora, Colorado. This Long-term Contract position combines user support, Microsoft 365 administration, and direct client interaction, with a strong emphasis on resolving access, collaboration, and device-related issues. The role will also contribute to initiatives involving tenant consolidation, branding updates, and domain-related changes while maintaining a secure and responsive end-user experience.<br><br>Responsibilities:<br>• Deliver Tier I and Tier II support for Microsoft 365 users by resolving issues related to email, Teams, Outlook, access, and general productivity tools.<br>• Investigate and correct problems affecting Windows 11 desktops and laptops, especially when cloud applications or identity settings influence performance and connectivity.<br>• Assist with Microsoft 365 tenant integration efforts by preparing configurations, performing setup tasks, validating functionality, and supporting rollout readiness.<br>• Manage device configuration activities and help address identity and authentication issues within Entra ID and related access systems.<br>• Communicate clearly with employees and leadership regarding planned Microsoft 365 updates, branding changes, domain impacts, and user access considerations.<br>• Apply established security procedures when processing access adjustments, account changes, and deactivation requests to ensure compliance with approval standards.<br>• Handle day-to-day break/fix support in a primarily cloud-based environment, focusing on efficient issue resolution with limited dependence on physical hardware support.<br>• Partner with stakeholders and end users to explain technical changes in a business-friendly manner and maintain a high level of customer service.<br>• Support operational improvements by identifying recurring issues and contributing to a more stable and secure Microsoft ecosystem.
- 2026-05-12T00:00:00Z
- Westminster, CO
- onsite
- Permanent / Full Time
- 43680 - 52000 USD / Yearly
- <p><strong>About the Role</strong></p><p>Robert Half is partnering with a growing, service-based organization in the Broomfield/Arvada area to hire an <strong>Administrative Coordinator / Front Desk professional</strong>. This company specializes in restoration and cleanup services, supporting homes and businesses during fire, water, and other unexpected damage situations.</p><p>This role is ideal for someone who thrives in a fast-paced environment and enjoys helping customers during stressful situations. You will be the first point of contact for incoming service requests and play a critical role in ensuring jobs are handled efficiently.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Answer and manage high-volume inbound phone calls</li><li>Enter and dispatch service jobs accurately and efficiently</li><li>Route calls and requests to the appropriate team members</li><li>Provide professional, empathetic customer service to clients in urgent situations</li><li>Support front desk operations and general administrative duties</li><li>Maintain accurate records using internal systems</li></ul>
- 2026-04-28T00:00:00Z