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2 results for Help Desk Support Manager in Loveland, CO

Help Desk/Desktop Support Analyst

Aurora, CO
onsite
Permanent / Full Time
67000 - 68000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide frontline and intermediate support in a Microsoft 365-focused environment serving clients in Colorado. This position combines end-user assistance with administration across cloud collaboration and identity tools, making it ideal for someone who enjoys solving technical issues while guiding users through change. The role also contributes to tenant consolidation, branding updates, and domain-related projects, with room to expand into security and automation responsibilities over time. Responsibilities: • Deliver Tier I and Tier II support for Microsoft 365 users, resolving issues tied to email, collaboration tools, account access, and day-to-day productivity. • Assist with Microsoft 365 tenant integration activities by preparing configurations, performing validation checks, and helping ensure a smooth rollout for users. • Diagnose and resolve problems affecting Windows 11 desktops and laptops, especially when cloud applications or identity settings influence performance and connectivity. • Set up and support devices within Microsoft-managed environments while addressing user and access concerns connected to Entra ID. • Partner directly with employees and business leaders to explain upcoming Microsoft 365 changes, branding updates, domain adjustments, and their impact on access or workflows. • Apply established security procedures when processing account modifications, access requests, and user deactivations to maintain compliance with approval standards. • Handle break/fix support in a largely cloud-based setting, focusing on software, access, and service issues more than physical hardware repair. • Document support activity clearly and maintain a high-quality service experience for both primary and secondary client accounts.
2026-06-30T00:00:00Z

Help Desk Analyst I

Boulder, CO
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst I to provide first-level technical assistance for employees in Boulder, Colorado. This Long-term Contract opportunity is well suited for someone early in their IT career who enjoys solving everyday technology issues, supporting users with professionalism, and working within established support procedures. The role involves assisting with Windows and Mac devices, user account support, equipment setup, and accurate ticket documentation in a fast-paced internal IT environment. Responsibilities: • Deliver front-line IT support for employees using Windows and macOS systems, resolving routine technical concerns in a timely manner. • Investigate and address common service requests such as password assistance, account access issues, software errors, and basic hardware problems. • Coordinate onboarding and offboarding activities by preparing user accounts, setting up devices, and ensuring equipment readiness. • Prepare, image, configure, and distribute laptops and related technology assets for end users. • Maintain device inventory records and assist with hardware purchasing, tracking, and lifecycle oversight. • Support account administration tasks within Microsoft 365 and Azure, including basic user management and issue resolution. • Assist with endpoint administration through tools such as Intune or similar device management platforms. • Record support activity, solutions, and process notes accurately within Jira or a comparable ticketing system. • Route advanced or unresolved issues to senior IT staff when additional technical expertise is required. • Travel occasionally to the Boulder, Colorado office to provide onsite support as needed.
2026-06-26T00:00:00Z