We are looking for a highly skilled Sr. Tech Support specialist to join our team in Hawthorne, California. This long-term contract role requires a detail-oriented and experienced individual to provide advanced technical support and ensure seamless IT operations in a hybrid cloud environment. The position involves onsite support, addressing complex technical issues, and maintaining user satisfaction through excellent communication and problem-solving skills.<br><br>Responsibilities:<br>• Deliver onsite technical support five days a week, providing coverage for 8-hour shifts.<br>• Troubleshoot and resolve complex Tier 3 technical issues, primarily on PCs, with some Mac support, including connectivity to cloud services and Microsoft tenants.<br>• Manage and maintain security policies and device configuration using Intune.<br>• Oversee user onboarding and offboarding processes through EntraID.<br>• Provide expertise in Microsoft technologies, such as Office 365, SharePoint, Exchange, and Intune, to support business operations.<br>• Collaborate with team members to ensure optimal functionality of network components, including switches and firewalls, with a preference for experience in Ubiquiti systems.<br>• Apply a solid understanding of networking fundamentals, including subnetting and network architecture, to address connectivity challenges.<br>• Communicate effectively with users and team members, both verbally and in writing, to deliver excellent customer service.<br>• Ensure adherence to best practices and avoid testing in live production environments.<br>• Maintain consistent support throughout the contract period, ensuring continuity and high-quality service delivery.
We are looking for an experienced IT Director to oversee financial systems and drive technology strategies that align with organizational goals. Based in San Juan Capistrano, California, this role is pivotal in managing critical systems, leading teams, and ensuring seamless integration across platforms. The ideal candidate will possess strong leadership skills and a deep understanding of financial processes and technology.<br><br>Responsibilities:<br>• Develop and implement a strategic roadmap for financial systems that supports organizational objectives.<br>• Act as the primary liaison between Finance, IT, and external vendors to ensure alignment and effective execution of financial systems strategies.<br>• Manage the administration, configuration, and performance of financial systems such as Oracle Hyperion, Epicor ERP, Zuora, and industry-specific billing platforms.<br>• Lead efforts to design and implement integrations across financial systems using APIs and middleware solutions.<br>• Establish and enforce best practices for data governance, security, and compliance with regulatory standards.<br>• Collaborate with internal audit, finance, and accounting teams to ensure accurate reporting and smooth financial close cycles.<br>• Supervise a team of systems analysts, developers, and external consultants to achieve project and operational goals.<br>• Manage vendor relationships, negotiate contracts, and oversee service level agreements (SLAs).<br>• Identify opportunities for system enhancements, automation, and cost-saving measures.<br>• Stay updated on emerging technologies and trends in financial systems and SaaS platforms.
<p>We are seeking a Sr. IT Technical Specialist. This is a long-term contract opportunity that will require working onsite in Southern California four days per week.</p><p><br></p><p>The Consumer Applications Department of or is seeking a highly-motivated experienced Technical Lead to help deliver projects more effectively. They will work along aside the Product Owners and Project teams leading Agile practices related to customer-facing digital products. This position requires extensive collaboration and cross-functional communication with IT associates consultants and vendors to define product goals backlogs and roadmaps leading to successful delivery. This position is a working lead that provides functional technical guidance and may supervise the daily activities of individual contributors or working teams. </p><p><br></p><p> - Coordinate with project managers to develop budgets and timelines </p><p> - Oversee the design testing and deployment processes </p><p> - Intervene when development is behind schedule - Coordinate and Organize Dev Work </p><p> - Keep the backlog clean scoped and prioritized </p><p> - Help define sprint goals and ensure tasks are realistically sized </p><p> - Translate stakeholder requests into clear action items </p><p> - Own QA and Delivery Hygiene - QA features before launch and coordinate testing </p><p> - Log bugs verify fixes and handle regressions quickly </p><p><br></p><p><br></p>
