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9 results for Help Desk Tier 2 in Los Angeles, CA

Help Desk Analyst II
  • Gardena, CA
  • onsite
  • Permanent
  • 86000.00 - 100000.00 USD / Yearly
  • <p><strong>***For immediate consideration, please message Ali Ferber (Scott) on LinkedIn with your updated resume***</strong></p><p><br></p><p><strong>Functional Role: IT Support/System Administration</strong></p><p><strong>Hybrid in Torrance</strong> (1 week onsite, the next week rotate, and repeat)</p><p><strong>Salary</strong>: $80,000-110,000</p><p><br></p><p>Our client is looking for an IT Generalist to join their team in Gardena, California. In this role, you will provide technical support to ensure smooth operations across our IT systems, addressing user concerns and resolving issues efficiently. This is an excellent opportunity for someone with strong troubleshooting abilities and expertise in Windows environments to contribute to a dynamic workplace.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to service desk tickets, addressing user concerns and resolving technical issues.</p><p>• Manage and maintain Active Directory, including user account administration and permissions.</p><p>• Provide support for Microsoft Windows 10, ensuring functionality and performance across systems.</p><p>• Diagnose and troubleshoot hardware and software problems, offering effective solutions.</p><p>• Assist with system updates, installations, and configurations to enhance operational efficiency.</p><p>• Document technical issues and solutions to maintain accurate records for future reference.</p><p>• Collaborate with team members to improve support processes and customer satisfaction.</p><p>• Ensure compliance with IT policies and procedures while providing technical assistance.</p><p>• Educate users on best practices for system usage and security.</p><p>• Monitor system performance and proactively address potential concerns.</p>
  • 2026-01-07T00:44:43Z
IT Manager
  • Burbank, CA
  • onsite
  • Permanent
  • 180000.00 - 185000.00 USD / Yearly
  • <p><strong>Role:</strong> IT Manager – Data Centers</p><p> <strong>Location:</strong> Glendale, CA (Onsite 5 days/week)</p><p> <strong>Compensation:</strong> $180,000 base + annual bonus</p><p><strong>Overview</strong></p><p> We are seeking an experienced IT Manager to lead enterprise data center operations for a highly regulated, mission-critical environment. This role replaces a long-tenured manager and owns both people leadership and hands-on infrastructure oversight. The focus is reliability, process, compliance, and operational excellence—not an IT Director role.</p><p><br></p>
  • 2026-01-06T23:24:20Z
IT Manager (M365)
  • Los Angeles, CA
  • remote
  • Permanent
  • 170000.00 - 195000.00 USD / Yearly
  • <p><strong>**Please email Valerie Nielsen for immediate response***</strong></p><p><br></p><p><strong>Role</strong>: IT Manager</p><p><strong>Salary</strong>: 185k base (some flex)</p><p><strong>Where</strong>: Los Angeles (90049) 2 days onsite</p>
  • 2026-01-13T01:29:13Z
IT Manager
  • Burbank, CA
  • onsite
  • Permanent
  • 160000.00 - 180000.00 USD / Yearly
  • <p><strong>Job Summary:</strong></p><p>The IT Manager (Compute) is responsible for leading a team of IT professionals supporting the company's world-wide data center infrastructure, including all aspects of managing data center power, cooling, fire suppression, security, rack hardware, server hardware, virtual infrastructure, data center networking, storage, storage area networking, *NIX and Windows operating systems, build standards, monitoring, alerting and automation. Responsibilities will also include managing Infrastructure as a Service, such as Azure and Oracle Cloud Infrastructure, as Crane has adopted a cloud-first approach.</p><p><br></p><p><strong>Key Hiring Manager Insights</strong>:</p><ul><li>5 direct reports; previous Data Center experience</li><li>Nutanix experience is highly preferred</li><li>Strong in backs and policies</li><li>They have 9 datacenters (no travel)</li><li>Experience with processes and compliance </li><li>Mentioned – cooling, heating, power for data centers</li><li>60% management 40% hands-on – goal is to eventually focus more on management but wants someone hands-on.</li></ul><p> </p><p><br></p><p><br></p>
  • 2026-01-12T16:23:39Z
Database Technology Manager
  • Irvine, CA
  • onsite
  • Permanent
  • 135000.00 - 160000.00 USD / Yearly
  • Role Description: We're hiring a Data Engineering Manager to lead our analytics engineering <br>team and own the strategy, architecture, and delivery of our data platform. You'll manage two <br>analysts, partner with software engineering on ETL/integration work, and make the technical <br>decisions that shape how the organization consumes data. Your priorities are speed, security, <br>and stability—in that order when they conflict. This role requires initiative and ownership. <br>You'll operate with significant autonomy—identifying problems, developing solutions, and <br>driving them to completion without waiting for direction. We need someone who stays close to <br>the work and leads by example.<br>Roles & Responsibilities:<br>• Manage and develop a team of two data analysts focused on reporting, dashboards, and <br>data modeling<br>• Own schema design, data modeling decisions, and warehouse architecture<br>• Optimize query performance, storage costs, and pipeline reliability<br>• Partner with engineering teams on data integration, ETL processes, and source system <br>changes<br>• Establish and enforce standards for data quality, access controls, and documentation<br>• Evaluate and implement tooling decisions across the data stack<br>• Translate business requirements into scalable, maintainable data solutions<br>• Integrate multiple systems with Salesforce Sales Cloud, including internal proprietary <br>and third-party applications and APIs<br>Qualifications:<br>• Bachelor’s Degree in Computer Science and Engineering or equivalent<br>• 5+ years of experience in data engineering, analytics engineering, or a related technical <br>role<br>• 2+ years of experience managing or technically leading a team<br>• Deep expertise with cloud data warehouse: Azure Data Warehouse or Snowflake<br>• Advanced SQL skills and solid understanding of data modeling patterns (star schema, <br>normalization tradeoffs, slowly changing dimensions)<br>• Hands-on experience with at least one BI platform (PowerBI, Tableau, or Looker)<br>• Experience with Salesforce data structures and reporting (SOQL, custom objects, record <br>relationships)<br>• Familiarity with ETL/ELT orchestration tools (Airflow, Azure Data Factory, Airbyte etc..)<br>• Background in data governance, PII handling, or compliance requirements<br>• Ability to understand and document business logic, not just technical implementation<br>• Clear communication skills—you'll interface with both engineers and business <br>stakeholder
  • 2025-12-16T20:44:01Z
IT Manager
  • Glendale, CA
  • remote
  • Permanent
  • 170000.00 - 200000.00 USD / Yearly
  • <p><strong>Role:</strong> IT Manager – Data Centers</p><p><strong>Location:</strong> Glendale, CA (Onsite 5 days/week)</p><p><strong>Compensation:</strong> $180,000 base + annual bonus</p><p><strong>Overview</strong></p><p>We are seeking an experienced IT Manager to lead enterprise data center operations for a highly regulated, mission-critical environment. This role replaces a long-tenured manager and owns both people leadership and hands-on infrastructure oversight. The focus is reliability, process, compliance, and operational excellence—not an IT Director role.</p><p><strong>What You’ll Do</strong></p><ul><li>Lead and develop a team of 5 infrastructure engineers</li><li>Own operations across 9 data centers (no travel required)</li><li>Manage data center infrastructure: power, cooling, heating, racks, servers, storage, and virtualization</li><li>Oversee Nutanix (or similar HCI), backup, DR, monitoring, and patching</li><li>Drive IT policies, standards, documentation, and audit readiness</li><li>Ensure uptime, security, and compliance in a regulated environment</li><li>Balance <strong>~60% management / 40% hands-on</strong> (initially more hands-on)</li></ul><p><br></p><p><br></p>
  • 2026-01-13T01:14:00Z
VP of IT
  • Glendale, CA
  • remote
  • Permanent
  • 170000.00 - 195000.00 USD / Yearly
  • <p><strong>**For immediate response please email Valerie Nielsen!**</strong></p><p><br></p><p><strong>Vice President of Information Technology</strong></p><p><strong>Salary:</strong> 175,000 - 195,000 base</p><p> <strong>Location:</strong> Glendale, CA (Onsite)</p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Vice President of Information Technology</strong> to lead and unify enterprise IT support operations across a multi-site organization. This executive role is responsible for building a centralized, high-performing IT support function that delivers reliable, secure, and user-focused services aligned with business and cybersecurity priorities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the integration of multiple IT support teams into a unified enterprise support organization</li><li>Develop and execute an IT Support Services strategy aligned with operational and cybersecurity goals</li><li>Implement and mature IT Service Management (ITSM) practices, including incident, request, problem, change, and knowledge management</li><li>Ensure reliable 24x7x365 IT support operations across all locations</li><li>Monitor service levels, SLAs, operational metrics, and user experience to drive continuous improvement</li><li>Lead, mentor, and develop IT support leaders and staff, fostering accountability and service excellence</li><li>Establish and maintain enterprise-wide technology training and user education programs</li><li>Partner closely with cybersecurity and infrastructure teams to embed security and risk mitigation into support workflows</li></ul><p><br></p><p><br></p>
  • 2026-01-13T01:23:52Z
Data Analytics Manager
  • Los Angeles, CA
  • remote
  • Permanent
  • 170000.00 - 200000.00 USD / Yearly
  • <p>**Please email Valerie Nielsen for immediate response**</p><p><br></p><p><strong>Data Analytics Manager (Retail experience is strongly preferred)</strong></p><p><strong>Onsite | Downtown Los Angeles</strong></p><p><strong>Base Salary: 160,000 - 180,000</strong></p><p>We are seeking a <strong>Data Analytics Manager</strong> to lead analytics and data engineering efforts that directly impact business strategy and operational decision-making. This role will partner closely with leadership and cross-functional teams across merchandising, retail, and supply chain to turn complex data into actionable insights.</p><p><strong>What You’ll Do</strong></p><ul><li>Lead the design, development, and optimization of scalable analytics and data engineering solutions</li><li>Translate business questions into analytical frameworks, models, and dashboards</li><li>Partner with Retail, Merchandise Planning/Buying, and Supply Chain teams to drive data-informed decisions</li><li>Build and productionize tools and systems that improve data reliability, accessibility, and performance</li><li>Mentor and guide analysts and engineers, setting best practices for analytics and data quality</li><li>Present insights and recommendations to senior stakeholders in a clear, compelling way</li></ul><p><br></p><p><br></p>
  • 2026-01-13T01:18:59Z
Director of Engineering
  • Woodland Hills, CA
  • onsite
  • Permanent
  • 200000.00 - 300000.00 USD / Yearly
  • <p>Director of Engineering</p><p>Position Overview</p><p>The Director of Engineering will lead a team of engineers in driving digital transformation and technology modernization initiatives. This individual will play a pivotal role in converting legacy systems to scalable, microservices-based architectures, enhancing technical capabilities and team performance through hands-on leadership and results-driven strategy. The ideal candidate will have deep experience in IT modernization and a proven history of leading transformation at enterprise organizations.</p><p>Key Responsibilities</p><p>• Lead end-to-end digital transformation initiatives, converting monolithic applications to modern microservices architectures and leveraging cloud-based solutions.</p><p>• Serve as a hands-on leader who collaborates closely with engineering teams—writing code, designing solutions, conducting code reviews, and solving complex technical challenges.</p><p>• Evaluate the current state of applications and systems, recommending scalable solutions that align with business and technology objectives.</p><p>• Drive metrics-based performance cultures—define, track, and report on KPIs for engineering quality, system uptime, delivery velocity, and team productivity.</p><p>• Mentor, grow, and manage high-performing engineers, fostering a collaborative and innovative environment for teams of approximately 20 direct reports.</p><p>• Ensure technical debt is addressed thoughtfully by prioritizing modernization, maintainability, and long-term sustainability.</p><p>• Own the road map for technical modernization, advocating for best practices across Agile methodologies, CI/CD, automated testing, and code quality.</p><p>• Communicate complex technical concepts to both technical and non-technical stakeholders, building consensus and alignment across departments.</p><p>• Collaborate with Product, DevOps, QA, Data, and Security teams to deliver high-value software, ensuring security, compliance, and business continuity.</p><p>• Very nice to have: Lead initiatives related to accounting applications, payment processing platforms, or financial technologies.</p><p><br></p>
  • 2025-12-23T22:29:07Z