<p>We are looking for an experienced Senior Member Service Representative to join our team in Hawthorne, California. In this role, you will be responsible for delivering exceptional support to our customers while ensuring their concerns are resolved efficiently and with attention to detail. This is a Contract to permanent position, offering an opportunity to contribute to a dynamic and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service and address inquiries in a detail-oriented and timely manner.</p><p>• Manage inbound and outbound calls effectively, ensuring customer satisfaction.</p><p>• Utilize Windows-based systems to document customer interactions and resolve issues.</p><p>• Collaborate with team members to improve service delivery and maintain high standards.</p><p>• Stay informed about company policies and procedures to provide accurate information to customers.</p><p>• Assist customers in navigating services and resolving complex concerns.</p><p>• Identify opportunities to enhance customer experiences and recommend appropriate solutions.</p><p>• Maintain detailed records of interactions and follow-up actions.</p><p>• Work closely with management to address escalated issues and ensure resolution.</p><p>• Continuously develop knowledge of products and services to better assist customers.</p>
We are looking for a dedicated Customer Service Representative to join our team in Tustin, California. In this role, you will act as the primary point of contact for residents, ensuring their needs are met with attention to detail and care. This is a contract position offering a hybrid schedule, with a mix of remote and onsite work.<br><br>Responsibilities:<br>• Serve as the first point of contact for residents, addressing their inquiries and concerns with empathy and attention to detail.<br>• Handle both inbound and outbound calls related to maintenance requests and account-related matters.<br>• Provide detailed and accurate information about services to residents, ensuring their satisfaction.<br>• Resolve complaints or issues promptly and effectively to maintain positive resident relationships.<br>• Maintain detailed records of resident interactions, including inquiries, feedback, and complaints, using internal systems.<br>• Collaborate with various departments to find solutions and ensure resident needs are met.<br>• Follow up with residents to confirm their concerns have been addressed and resolved.<br>• Manage a high volume of calls while maintaining a courteous and detail-oriented demeanor.<br>• Utilize multiple software systems to accurately input and update resident information.<br>• Support team members and foster a collaborative working environment across departments.
<p>Our client, a dynamic start-up related to the entertainment industry, is seeking an Office Manager on a contract to hire basis. This is an on-site role located in West Hollywood and is ideal for someone with excellent customer service skills who enjoys keeping an office running smoothly and making a strong impression on clients and visitors. </p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors, ensuring a positive and professional first impression</li><li>Support the executives with managing their calendars, scheduling meetings, booking travel, etc</li><li>Schedule office meetings, send calendar invites, and share directions to the office using Outlook</li><li>Keep the reception area, conference rooms, and common spaces tidy and organized</li><li>Provide excellent customer service to clients and investors</li><li>Assist with new employee onboarding, including handling paperwork and orientation</li><li>Order office supplies and manage kitchen snack inventory</li><li>Coordinate with vendors and service providers as needed</li><li>Support other administrative and operational tasks to help the office run smoothly</li></ul><p> </p>
We are looking for an experienced Operations Supervisor to join a dynamic manufacturing team in San Clemente, California. This Contract to permanent position is ideal for someone who thrives in a fast-paced production environment and is passionate about optimizing operational efficiency while maintaining high-quality standards. The role involves overseeing daily production activities, leading a team, and driving continuous improvement initiatives to achieve organizational goals.<br><br>Responsibilities:<br>• Lead and manage a team of manufacturing technicians and assemblers to meet production targets and ensure smooth operations.<br>• Develop and implement production schedules and assign tasks to optimize resource utilization.<br>• Monitor manufacturing processes, address operational challenges, and take corrective actions to minimize downtime and waste.<br>• Uphold stringent quality control standards throughout all stages of production.<br>• Provide training and mentorship to team members, fostering growth and skill enhancement.<br>• Conduct performance evaluations, deliver constructive feedback, and address employee concerns to maintain a motivated workforce.<br>• Maintain detailed production records, including metrics on output, quality, and material usage.<br>• Collaborate with cross-functional teams, such as engineering and supply chain, to resolve production challenges and improve processes.<br>• Identify and implement opportunities for cost reduction, efficiency gains, and waste elimination.<br>• Promote a safe working environment by enforcing safety protocols and conducting regular audits.
<p>A creative and fast-growing marketing agency in Fallbrook is seeking a <strong>dynamic Office Manager</strong> to serve as the operational backbone of the organization. This role is ideal for someone who enjoys wearing many hats and contributing to company culture while maintaining structure behind the scenes. You’ll support leadership, manage office logistics, and ensure employees have what they need to perform at their best.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage daily office operations, facilities, and vendor relationships</li><li>Oversee onboarding logistics and employee experience initiatives</li><li>Handle budgeting, expense tracking, and invoice approvals</li><li>Support leadership with scheduling, communications, and special projects</li><li>Maintain office policies, procedures, and compliance documentation</li><li>Coordinate internal events, meetings, and team activities</li><li>Identify operational inefficiencies and implement improvements</li></ul>
We are looking for a dedicated Front Desk Assistant to join our team in Banning, California. This Contract to permanent position offers an opportunity to play a vital role in supporting daily operations and providing exceptional service to residents and guests. The ideal candidate will be skilled in administrative tasks, customer service, and facility coordination, ensuring smooth functioning of the front desk.<br><br>Responsibilities:<br>• Manage and oversee the facilities scheduling system, coordinating with individuals and groups to meet specific requirements.<br>• Assist in planning and supervising a wide range of special events, such as community celebrations, concerts, and social gatherings.<br>• Prepare and distribute marketing materials to promote programs and activities.<br>• Input data into the facilities scheduling system and maintain the Community Master Calendar.<br>• Research and compile reports, statistical data, and complete special projects as needed.<br>• Provide administrative support to the Recreation Manager, including contributing to departmental goals and policies.<br>• Collect fees for programs and activities, ensuring accurate record-keeping.<br>• Answer and direct calls on a multi-line phone system, take messages, and assist callers with inquiries.<br>• Greet visitors, provide directions, and respond to resident and guest inquiries with attention to detail.<br>• Maintain clubhouse equipment and supplies, including issuing keys, checking out items, and selling tickets for events.
We are looking for a detail-oriented Facilities Coordinator to join our team in Los Angeles, California. In this role, you will oversee and support the coordination of a small team, ensuring the seamless operation of facilities and vendor services. You will collaborate closely with stakeholders, landlords, and agents to maintain high standards across all functions. This is a long-term contract position offering opportunities to contribute to key administrative and operational goals.<br><br>Responsibilities:<br>• Supervise and coordinate the activities of a team to ensure efficient performance and task completion.<br>• Build and nurture strong relationships with stakeholders, landlords, managing agents, and vendors.<br>• Oversee contractors on-site to ensure compliance with required standards and guidelines.<br>• Assist in vendor procurement and service selection processes to meet operational needs.<br>• Manage financial procedures, including timely purchase order processing and financial reporting.<br>• Support the preparation of monthly accrual reports and monitor financial trackers.<br>• Conduct site inspections, audits, and safety assessments to uphold compliance and performance standards.<br>• Implement risk management strategies and ensure adherence to industry best practices.<br>• Maintain facilities in optimal condition through regular monitoring and proactive measures.<br>• Support disaster recovery and business continuity plans, ensuring readiness for emergencies.
