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2 results for Help Desk Technician Ii in Livermore, CA
- Lodi, CA
- onsite
- Temporary / Contract
- 23 - 26 USD / Hourly
- We are looking for a Help Desk Support Technician I to provide frontline technical assistance for a manufacturing operation in California. This contract position is ideal for someone who enjoys solving everyday IT issues, supporting end users, and keeping service requests moving efficiently. The role focuses on delivering dependable desktop and help desk support while maintaining clear communication and accurate documentation.<br><br>Responsibilities:<br>• Troubleshoot and resolve routine issues involving desktops, software applications, user access, and basic network connectivity.<br>• Direct more advanced technical problems to higher-level support teams while ensuring tickets include complete and accurate details.<br>• Record, monitor, and update incidents and service requests in the ticketing system from initial intake through resolution.<br>• Provide timely, attentive support to end users and keep them informed on progress, next steps, and expected timelines.<br>• Maintain and improve support guides, process documentation, and knowledge base content to strengthen service delivery.<br>• Support account-related tasks such as password assistance, user access requests, and basic Active Directory administration.<br>• Follow established IT service procedures, operational standards, and response expectations to meet service commitments.
- 2026-10-22T00:00:00Z
- Santa Clara, CA
- onsite
- Temporary / Contract
- 35 - 37 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Santa Clara, California. This Long-term Contract position is ideal for someone who enjoys resolving desktop and system issues, delivering excellent customer service, and keeping day-to-day IT operations running smoothly. The role focuses on hands-on troubleshooting, user support, and timely ticket resolution across Windows-based environments.<br><br>Responsibilities:<br>• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.<br>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems and common workstation applications.<br>• Manage service desk requests from intake through closure, ensuring updates are documented clearly and handled within expected timeframes.<br>• Support user account administration activities in Active Directory, including access changes, password assistance, and basic account maintenance.<br>• Troubleshoot system, peripheral, and connectivity issues to minimize disruption and restore user productivity quickly.<br>• Install, configure, and maintain desktop equipment, operating systems, and standard business applications as needed.<br>• Escalate more complex incidents appropriately while providing accurate notes and relevant troubleshooting details to support resolution.
- 2026-10-13T00:00:00Z