<p>We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in San Francisco, California. This contract position focuses on resolving desktop and operating system issues, supporting Windows-based environments, and delivering timely assistance through a structured service desk process. The ideal candidate is comfortable handling troubleshooting requests, maintaining user access, and ensuring a dependable support experience across the organization.</p><p><br></p><p>This is an on-site, contract opportunity located in San Francisco. </p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.</p><p>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems, to restore productivity quickly.</p><p>• Manage and complete service desk tickets by documenting issues, tracking progress, and communicating updates to users.</p><p>• Support account access needs through Active Directory, including routine user administration and permission-related requests.</p><p>• Investigate recurring technical concerns, apply practical troubleshooting steps, and escalate complex matters when needed.</p><p>• Install, configure, and maintain desktop systems and standard workplace applications to support daily operations.</p><p>• Deliver clear guidance to employees on technical issues and recommended solutions in a thorough and attentive manner.</p>
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs.<br><br>Responsibilities:<br>• Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology<br>• Support Mac OS environments, including troubleshooting operating system, software, and device-related problems<br>• Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance<br>• Set up, configure, and maintain computer hardware and related equipment for employees and teams<br>• Track support activity, document resolutions, and escalate more complex issues when needed<br>• Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations
<p>We are looking for a talented and motivated <strong>Software Engineer II</strong> to join our innovative IT team. As a Software Engineer II, you will be responsible for designing, developing, and maintaining software applications using modern technologies. You will work on both front-end and back-end development, ensuring seamless integration and optimal performance. Your role will involve collaborating with cross-functional teams to deliver high-quality software solutions that meet business requirements.</p><p><br></p><p>This role offers the opportunity to work on cutting-edge software solutions, improve system efficiency, and contribute to strategic IT initiatives. If you are passionate about software engineering and thrive in a dynamic environment, we’d love to hear from you!</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Develop and maintain web applications using modern front-end frameworks such as React or Angular.</li><li>Design and implement RESTful APIs and microservices using C#.</li><li>Work with cloud platforms like Azure or AWS to deploy and manage applications.</li><li>Implement CI/CD pipelines using tools like Azure DevOps or GitHub Actions.</li><li>Collaborate with UX/UI designers to create intuitive and responsive user interfaces.</li><li>Write unit and integration tests to ensure code quality and reliability.</li><li>Participate in code reviews and provide constructive feedback to peers.</li><li>Troubleshoot and resolve software defects and production issues.</li><li>Design and contribute to an AI agent platform, enabling intelligent automation, workflow orchestration, and integration with enterprise systems.</li></ul><p><br></p>
We are looking for a PC Technician to support day-to-day hardware needs for a Contract position based in Campbell, California. This role focuses on preparing, installing, troubleshooting, and maintaining computer equipment and peripheral devices in a hands-on environment. The ideal candidate is comfortable working with both Dell Technologies and Apple devices while ensuring reliable workstation setup and connectivity for end users.<br><br>Responsibilities:<br>• Install, configure, and deploy desktop and laptop hardware for users across the site.<br>• Diagnose and resolve issues involving computers, peripherals, and other associated hardware components.<br>• Set up and organize cabling for workstations, devices, and related equipment to maintain safe and reliable connectivity.<br>• Perform hardware replacements, upgrades, and basic repair tasks on supported systems and accessories.<br>• Provide technical support for Dell Technologies and Apple devices, including initial setup and ongoing troubleshooting.<br>• Test equipment after installation or repair to confirm proper performance and user readiness.<br>• Track completed work, device status, and hardware inventory to support efficient operations.