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3 results for Help Desk Support Manager in Livermore, CA
- Modesto, CA
- onsite
- Permanent / Full Time
- 60000 - 65400 USD / Yearly
- <p>We are looking for a Help Desk/Desktop Support Analyst to join a collaborative team supporting clients across California. In this role, you will deliver level 2 technical assistance, resolve desktop and system issues, and help ensure users receive timely, detail-oriented service. This position is well suited for someone who communicates clearly, takes ownership of problems, and brings a positive, service-focused mindset while continuing to build technical expertise.</p><p><br></p><p>Responsibilities:</p><p>• Provide second-level technical support for client environments by diagnosing and resolving hardware, software, and user access issues.</p><p>• Prepare desktops, laptops, and related equipment for deployment, replacement, and lifecycle refresh activities.</p><p>• Investigate network connectivity, server-related incidents, and more complex application problems using both onsite and remote support methods.</p><p>• Configure and maintain end-user systems, peripherals, and standard business applications to meet operational needs.</p><p>• Record incidents, updates, resolutions, and time worked accurately within the ticketing system while managing assigned requests through completion.</p><p>• Communicate clearly with end users regarding progress, expected resolution timing, and completed work to confirm satisfaction with support provided.</p><p>• Coordinate with senior engineers, internal team members, and external vendors to escalate and resolve issues that require additional expertise.</p><p>• Review support documentation and tools regularly to help maintain accurate records and consistent service delivery.</p><p>• Assist with frontline support tasks during periods of high demand and contribute to other service desk duties as needed</p>
- 2026-08-27T00:00:00Z
- Palo Alto, CA
- onsite
- Temporary / Contract
- 40 - 45 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for end users in Palo Alto, California. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and access-related issues while delivering responsive service. The role focuses on maintaining a reliable desktop environment, assisting with Windows-based systems, and ensuring support requests are handled efficiently and professionally.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users.<br>• Diagnose and resolve problems related to Microsoft Windows environments, including Windows 10 system performance and usability concerns.<br>• Manage user account support tasks such as password resets, access updates, and directory-related requests within Active Directory.<br>• Respond to service desk tickets in a timely manner, document troubleshooting steps, and communicate resolution status clearly to users.<br>• Escalate more complex incidents when needed while maintaining ownership of issues through completion.<br>• Assist with workstation setup, software installation, and general configuration to support daily business operations.<br>• Perform routine troubleshooting to identify root causes and restore service with minimal disruption to users.
- 2026-08-27T00:00:00Z
- San Francisco, CA
- onsite
- Temporary / Contract
- 45 - 50 USD / Hourly
- <p>We are looking for an Executive Desktop Support specialist to provide high-touch technical assistance for leadership and employees in San Francisco, California. This contract opportunity is ideal for someone who excels in a cloud-first environment, enjoys hands-on endpoint support, and can balance day-to-day troubleshooting with executive-level service. The role combines advanced desktop support, device administration, and close collaboration with business teams to keep workplace technology running smoothly.</p><p><br></p><p>This is a hybrid opportunity and requires 3 days on site. </p><p><br></p><p>Responsibilities:</p><p>• Deliver advanced desktop support for complex user issues, serving as an escalation point for technical problems across the organization.</p><p>• Provide concierge-style technology assistance to executives and key stakeholders with a strong focus on responsiveness and professionalism.</p><p>• Administer modern endpoint management tools, including Microsoft Intune, to support device configuration, compliance, and lifecycle management.</p><p>• Support Microsoft 365 services such as Exchange Online, Azure-based identity tools, and collaboration platforms used by business teams.</p><p>• Coordinate workstation rollouts, hardware replacements, and user device migrations for the San Francisco, California office.</p><p>• Troubleshoot and resolve issues affecting both Windows and Mac computers in a predominantly Windows-based environment.</p><p>• Assist with the shift of entry-level support activities to an external service model while maintaining continuity for end users.</p><p>• Monitor and work through support tickets, partnering with colleagues to address technical needs across multiple departments.</p><p>• Provide onsite assistance in a corporate office setting and help maintain dependable daily technology operations for real estate-focused business units.</p>
- 2026-08-12T00:00:00Z