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13 results for Call Center Specialist in Livermore, CA

Call Center CSR

San Leandro, CA
onsite
Temporary / Contract
19 - 22 USD / Hourly
Position Overview We are seeking a Customer Service Representative to support a high-volume call center environment for a well-established waste and recycling services organization. This role is ideal for someone who enjoys helping customers, can manage multiple responsibilities at once, and is comfortable learning a complex service operation over time.The Customer Service Representative will primarily handle inbound customer calls related to service setup, missed pickups, delivery scheduling, and general account requests. In addition to phone support, this position will also manage emails, service requests, and other administrative tasks that come in throughout the day.This is a fast-paced role that requires strong communication skills, attention to detail, flexibility with scheduling, and the ability to remain organized while handling live customer needs. Key Responsibilities<ul><li>Answer a high volume of inbound customer service calls</li><li>Assist customers with service-related requests, including:</li><li>Starting new service</li><li>Missed pickups</li><li>Scheduling deliveries</li><li>General service questions and account support</li><li>Learn and navigate internal systems and databases to accurately process requests</li><li>Manage email inquiries and service requests from multiple service areas</li><li>Complete assigned daily tasks while also responding to live incoming work</li><li>Enter accurate information while speaking with customers in real time</li><li>Provide professional, courteous, and solutions-oriented customer service</li><li>Work collaboratively with team members, leads, and supervisors for support as needed</li><li>Maintain strong attendance and punctuality in a structured call center setting</li></ul>
2026-09-16T00:00:00Z

Customer Service Representative

Benicia, CA
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a construction-focused organization in Benicia, CA on a contract basis with the potential for a permanent position. This role will support customers throughout the order cycle, from purchase order intake through invoicing and delivery follow-up, while serving as a dependable point of contact for questions and updates. The ideal candidate brings strong administrative accuracy, clear communication, and the ability to manage multiple priorities in a fast-paced environment. Customer Service Representative Requirements:• Manage customer orders from initial purchase order receipt through final documentation, ensuring all details are entered accurately and processed on schedule.• Review pricing, quantities, batch information, and related order records to confirm accuracy before invoices are issued.• Prepare and distribute invoices, credit memos, and other customer-facing documents using company systems and established procedures.• Monitor shipment activity and provide customers with timely updates regarding delivery status, freight details, backorders, or product substitutions.• Partner with teams across accounting, shipping, production, sales, and leadership to resolve order issues and support smooth fulfillment.• Respond to customer inquiries with professionalism, handling a high volume of calls and messages while maintaining service quality.• Support account maintenance by assisting with credits, debits, documentation updates, and general order-related questions.• Maintain organized records, reports, and transaction history to help ensure reliable customer and order information. If you think you can be a good fit for the Customer Service Representative role, please apply today!
2026-09-17T00:00:00Z

Customer Service Representative

Tracy, CA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to support customer accounts and coordinate order-related activities for a Long-term Contract position in Tracy, California. This role serves as a key link between customers, sales, production, and shipping teams to keep orders accurate, timely, and responsive to business needs. The ideal candidate is comfortable in a manufacturing setting, communicates clearly, and can manage multiple priorities while maintaining strong customer relationships. Responsibilities: • Receive and process customer orders submitted by clients or internal account representatives, ensuring complete and accurate entry. • Coordinate the timely purchase of materials and supplies needed to support production schedules and customer commitments. • Provide customers with updates related to order progress, pricing requests, revisions, confirmations, and service concerns. • Handle purchase order administration, assist with account credit activities, and keep customer records current and organized. • Partner with manufacturing and shipping teams to help meet delivery targets and resolve order-related issues efficiently. • Manage several small to mid-sized customer accounts that require close attention, detailed follow-up, and dependable service. • Use internal business systems and data-entry tools to track orders, maintain documentation, and support day-to-day account activity.
2026-09-14T00:00:00Z

Customer Service Representative

San Francisco, CA
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Customer Service Representative to support customers with timely, accurate assistance in San Francisco, California. This is a Contract position for someone who can create a positive experience by listening carefully, resolving questions efficiently, and ensuring applications and requests are completed correctly the first time. The ideal candidate brings a steady call center presence, communicates clearly on both inbound and outbound calls, and responds well to feedback in a fast-paced service environment. Responsibilities: • Assist customers by phone with clear guidance, helping them understand next steps without making interactions feel rushed. • Handle inbound and outbound calls professionally while addressing questions, resolving issues, and documenting key details accurately. • Complete order entry and application-related tasks with strong attention to detail to improve first-pass accuracy. • Monitor open or pending customer items and follow up promptly to keep requests moving toward resolution. • Maintain dependable coverage during scheduled hours and remain consistently available to support queue demands. • Apply coaching and performance feedback to strengthen service quality and correct flagged issues quickly. • Provide thorough, complete responses that reduce repeat contact and improve the overall customer experience.
2026-09-11T00:00:00Z

Customer Service Representative

Pittsburg, CA
onsite
Temporary / Contract
24 - 26 USD / Hourly
We are looking for a Customer Service Representative to join an onsite team in Pittsburg, CA. This long-term Contract opportunity is well suited for someone who enjoys supporting customers, managing order-related details, and working closely with internal teams to keep daily operations running smoothly. The role calls for strong communication, sound organizational skills, and confidence using office software while learning company-specific systems. Customer Service Representative Responsibilities:• Serve as the primary point of contact for customers by handling questions about product availability, pricing, equipment, and order status through phone and email.• Enter new orders accurately and relay important job details to yard and operations teams so work can be carried out without delay.• Partner with sales and operations personnel to help coordinate fulfillment timelines and resolve issues that could affect service delivery.• Maintain accurate customer records and keep order information current within internal databases and support systems.• Use Microsoft Outlook, Teams, Excel, and other Office tools to manage communication, track information, and support day-to-day administrative tasks.• Learn the company's dispatching and order management platforms through provided training and apply them effectively in daily work.• Monitor multiple requests at once, prioritize urgent matters, and provide timely follow-up to customers and internal stakeholders.• Support a high-quality customer experience by communicating clearly, professionally, and with attention to detail in every interaction. If you feel like you are a good fit for the Customer Service Representative role, please apply today.
2026-09-17T00:00:00Z

Customer Service Manager

Ceres, CA
onsite
Temporary / Contract
30 - 40 USD / Hourly
Essential Functions / Duties<ul><li>Lead, coach, develop, and manage the Customer Service team, including assigning workloads, supporting staffing needs, delivering training, managing performance, and maintaining accountability for service standards.</li><li>Oversee the full customer order lifecycle, including order entry, validation, pricing, allocations, credit holds, order changes, cancellations, shipment coordination, invoicing support, and exception resolution.</li><li>Ensure customer, distributor, and sales orders are processed accurately and within established service level expectations across all applicable channels and ordering methods.</li><li>Partner with Sales and Finance to ensure pricing, depletion allowances, discounts, promotions, samples, billbacks, and other customer-specific programs are accurately reflected in orders and supporting documentation.</li><li>Coordinate with Warehouse, Logistics, Production, and Inventory teams to address product availability, vintage or SKU transitions, allocations, backorders, substitutions, shipment timing, and delivery requirements.</li><li>Act as the primary escalation point for complex customer, distributor, and sales-related issues, ensuring timely resolution while balancing customer experience, policy compliance, commercial commitments, and financial controls.</li><li>Build and maintain strong relationships with distributors, key accounts, sales teams, brokers, carriers, and internal stakeholders, while proactively communicating order status, product availability, shipment issues, and service risks.</li><li>Establish, document, and continuously improve customer service procedures, internal controls, order management workflows, and service standards to enhance accuracy, efficiency, responsiveness, and scalability.</li><li>Monitor key customer service metrics, including order accuracy, fill rate, on-time processing, backorders, deductions, claims, response times, service issues, and recurring root causes, and implement corrective actions as needed.</li><li>Oversee month-end customer service activities and support accurate order, shipment, and invoicing close processes in partnership with Finance and Sales.</li><li>Prepare and analyze recurring and ad hoc reports, including sales by customer, salesperson, brand, SKU, channel, geography, and other business dimensions as requested.</li><li>Maintain accurate customer master data, ship-to information, ordering requirements, routing instructions, and other account-specific details in relevant systems.</li><li>Support new product launches, vintage transitions, pricing updates, promotional programs, chain authorizations, distributor changes, and other commercial initiatives requiring customer service coordination.</li><li>Coordinate delivery appointments and special shipping requirements with warehouses, carriers, distributors, and customers, as needed.</li><li>Participate in sales, operations, S&OP, and other cross-functional meetings, providing customer service insights, identifying risks, and recommending actions.</li><li>Ensure compliance with company policies, internal controls, record retention requirements, applicable alcohol beverage regulations, and customer-specific requirements within the scope of the role.</li><li>Perform other related duties and special projects as assigned.</li></ul>
2026-09-11T00:00:00Z

Client Service Associate

Alamo, CA
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
For additional information or questions about this opportunity, feel free to reach out to Jennifer Fukumae via email or LinkedIn. Location: Walnut Creek, CASalary: $85,000 - $100,000Schedule: Onsite | Monday-Friday | 8:00 AM - 5:00 PM We are partnering with a well-established boutique Wealth Management firm in Walnut Creek managing approximately $1B in assets under management. Known for its long-tenured team, organic growth, and white-glove client service, the firm is seeking a Client Service Associate to support two experienced Wealth Advisors and play a key role in delivering an exceptional client experience. This is an excellent opportunity for someone who enjoys building relationships, thrives in a collaborative environment, and wants to be part of a stable, client-focused RIA. Responsibilities<ul><li>Provide day-to-day administrative and operational support to two Wealth Advisors.</li><li>Serve as a primary point of contact for client service requests, ensuring timely and professional communication.</li><li>Prepare, process, and track new account openings, account maintenance, money movements, transfers, and beneficiary updates.</li><li>Coordinate and follow up on client paperwork while ensuring accuracy and completeness.</li><li>Assist with meeting preparation, client reviews, and follow-up items.</li><li>Maintain accurate client records and documentation within the CRM.</li><li>Work closely with Charles Schwab to process client requests and resolve account-related inquiries.</li><li>Monitor outstanding service requests and proactively communicate updates to clients and advisors.</li><li>Coordinate with custodians and other third-party providers to ensure a seamless client experience.</li><li>Support ongoing operational projects and contribute to process improvements as needed.</li></ul>
2026-09-04T00:00:00Z

Client Service Associate

San Carlos, CA
remote
Permanent / Full Time
70000 - 90000 USD / Yearly
Reach out to Michelle Espejo via email or LinkedIn for additional information or questions regarding this listing. Client Service Associate | Wealth Management Firm | Fully Remote | Must work PST hours Join a growing, independent wealth management firm with a loyal client base, strong reputation, and long track record of success. This is an excellent opportunity for someone who enjoys the client service and operational side of wealth management and wants to build a long-term career without pursuing the traditional advisor or sales path. The role is 100% remote and offers strong work-life balance, meaningful client interaction, and the opportunity to work closely with experienced advisors. You'll join a stable, collaborative team where you can make an immediate impact while continuing to grow your wealth management expertise. Responsibilities<ul><li>Manage new account openings, account maintenance, and client paperwork</li><li>Process money movements, beneficiary changes, and other account transactions</li><li>Communicate directly with clients to gather information and resolve requests</li><li>Coordinate with custodians and internal teams to ensure timely processing</li><li>Support insurance paperwork and client documentation</li><li>Partner with advisors on day-to-day client service and operations </li><li>Maintain accurate client records and support special projects</li></ul>For fastest consideration, reach out to Michelle Espejo via email or LinkedIn.
2026-09-09T00:00:00Z

Front-Desk/Workplace Specialist

Sunnyvale, CA
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are seeking a proactive, polished, and highly organized Operations Coordinator / Receptionist to support day-to-day office operations in a fast-paced corporate environment. This role serves as the first point of contact for guests, vendors, and employees while also providing broad administrative and operational support to help keep the office running smoothly.This is an ideal opportunity for someone who enjoys being the central hub of an office, takes pride in creating a welcoming environment, and can manage multiple priorities with professionalism and attention to detail. Key Responsibilities<ul><li>Serve as the primary front desk contact by greeting visitors, vendors, and employees in a professional and welcoming manner</li><li>Answer and route incoming calls and respond to general front office inquiries</li><li>Maintain the reception area, lobby, meeting spaces, and common areas to ensure a clean and professional appearance</li><li>Support daily office operations and routine administrative procedures</li><li>Act as a point of contact for general office needs and help troubleshoot day-to-day operational issues</li><li>Manage incoming and outgoing mail, shipping, deliveries, and package distribution</li><li>Provide administrative support to employees and internal teams as needed</li><li>Partner with executive support and operations teams on scheduling, coordination, and general office support tasks</li><li>Create, update, and maintain spreadsheets, documents, and presentation materials</li><li>Assist with internal communications, office signage, and light design work using tools such as Canva</li><li>Support planning and execution of office events, employee activities, and onsite meetings</li><li>Provide general backend administrative support to the operations team</li></ul>
2026-09-10T00:00:00Z

Client Services Associate

Alamo, CA
onsite
Permanent / Full Time
75000 - 100000 USD / Yearly
For additional information or questions about this opportunity, feel free to reach out to Jennifer Fukumae via email or LinkedIn. Location: Walnut Creek, CASalary: $85,000 - $100,000Schedule: Onsite | Monday-Friday | 8:00 AM - 5:00 PM We are partnering with a well-established boutique Wealth Management firm in Walnut Creek managing approximately $1B in assets under management. Known for its long-tenured team, organic growth, and white-glove client service, the firm is seeking a Client Service Associate to support two experienced Wealth Advisors and play a key role in delivering an exceptional client experience. This is an excellent opportunity for someone who enjoys building relationships, thrives in a collaborative environment, and wants to be part of a stable, client-focused RIA. Responsibilities<ul><li>Provide day-to-day administrative and operational support to two Wealth Advisors.</li><li>Serve as a primary point of contact for client service requests, ensuring timely and professional communication.</li><li>Prepare, process, and track new account openings, account maintenance, money movements, transfers, and beneficiary updates.</li><li>Coordinate and follow up on client paperwork while ensuring accuracy and completeness.</li><li>Assist with meeting preparation, client reviews, and follow-up items.</li><li>Maintain accurate client records and documentation within the CRM.</li><li>Work closely with Charles Schwab to process client requests and resolve account-related inquiries.</li><li>Monitor outstanding service requests and proactively communicate updates to clients and advisors.</li><li>Coordinate with custodians and other third-party providers to ensure a seamless client experience.</li><li>Support ongoing operational projects and contribute to process improvements as needed.</li></ul>
2026-09-04T00:00:00Z

Client Services Manager

Walnut Creek, CA
onsite
Permanent / Full Time
110000 - 125000 USD / Yearly
Jeff Abrams is looking for a Client Services Manager to lead service operations and support a high standard of care for one of his clients. This role combines team leadership, process oversight, and operational execution to ensure advisors and clients receive timely, accurate, and efficient support. The ideal candidate brings strong judgment, a service-oriented mindset, and the ability to improve workflows in a regulated financial services environment. Responsibilities:• Lead and develop the Client Service Associate team through recruiting, onboarding, coaching, and ongoing performance guidance.• Create clear team expectations and structured workflows that promote accuracy, accountability, and responsive client support.• Manage daily client service activity, ensuring smooth coordination of requests from advisors and clients.• Oversee onboarding and account administration tasks such as new account setup, transfers, documentation processing, and ongoing maintenance.• Act as the escalation point for complex service matters and drive timely, practical resolutions.• Document and refine operational procedures across servicing, onboarding, and reporting functions to improve consistency and scalability.• Partner with compliance stakeholders to align operational practices with applicable regulatory requirements and internal standards.• Supervise key operational aspects of the firm's technology environment, including reporting tools and workflow automation platforms.• Collaborate with leadership to strengthen system connectivity, increase automation, and introduce technology enhancements, including AI-enabled solutions where appropriate. If you are interested in this role, please reach out to Jeff Abrams via LinkedIn
2026-09-03T00:00:00Z

Reference Lab Outreach Customer Success Specialist

Newark, CA
onsite
Temporary / Contract
30 - 38 USD / Hourly
We are looking for a Hybrid Reference Lab Outreach Customer Success Specialist to support day-to-day administrative and operational activities for a healthcare-focused team in Newark, California. This Contract position is ideal for someone who can balance workflow coordination, staff support, reporting, and process improvement in a fast-paced environment. The person in this role will help keep operations running smoothly by organizing resources, guiding administrative practices, and partnering with leadership on department needs. Responsibilities:<ul><li>Monitored the shared mailbox and responded to outreach customer inquiries in a timely and professional manner.</li><li>Supported outreach customer inquiries through phone and email communication.</li><li>Served as a liaison between Operations, the Reference Lab Business Operations team, and outreach customers to coordinate issue resolution.</li><li>Managed assigned outreach customer accounts by monitoring customer needs and coordinating appropriate follow-up.</li><li>Provided customer support to clinics and providers regarding reference laboratory services and processes.</li><li>Trained and re-educated clients on proper specimen collection, submission requirements, ordering workflows, and laboratory procedures.</li><li>Reinforced laboratory submission requirements and service expectations with outreach customers.</li><li>Reviewed and monitored the Outreach Customer Supplies Tracker to ensure customer supply requests were appropriately followed up on.</li><li>Managed outreach customer supply requests, including order intake, fulfillment tracking, inventory coordination, and follow-up.</li><li>Coordinated courier services for outreach customers, including service schedules, route changes, pickup concerns, and service requests.</li><li>Communicated with courier vendors, outreach customers, and internal stakeholders regarding courier-related needs.</li><li>Supported courier invoicing activities by tracking invoices, reviewing documentation, and coordinating follow-up as needed.</li><li>Assisted with resolving courier service and billing issues in collaboration with appropriate internal and external stakeholders.</li><li>Coordinated the secure printing and mailing of laboratory test results to outreach customers.</li><li>Printed and mailed notice letters to outreach customers as needed.</li><li>Coordinated the printing and mailing of test requisition forms and other outreach customer materials.</li><li>Maintained accurate documentation and records related to customer inquiries, supplies, courier services, and operational activities.</li><li>Escalated customer, operational, and service-related concerns to leadership when appropriate.</li><li>Supported customer feedback initiatives and assisted with identifying opportunities to improve outreach customer service.</li><li>Assisted with outreach engagement and marketing activities designed to support customer retention and business growth.</li><li>Coordinated customer communications, outreach materials, customer lists, event logistics, and follow-up activities as assigned.</li><li>Supported strategic and operational initiatives by coordinating activities across internal departments and outreach customers.</li><li>Prepared clear and professional communications, updates, and summaries for management and key stakeholders.</li><li>Performed additional administrative duties and ad hoc projects as assigned by the Manager.</li></ul>
2026-09-01T00:00:00Z

Customer Success Manager

Hayward, CA
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
We are looking for a Customer Success Manager to support a portfolio of government contracted accounts the East Bay, California. This role focuses on strengthening client relationships, guiding accounts through the full-service lifecycle, and partnering with internal teams to maintain a high standard of support. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to turn client feedback into practical improvements. Responsibilities:• Manage a group of assigned school accounts and serve as the primary point of contact for day-to-day client needs.• Guide customers through each stage of the account relationship, from onboarding and ongoing support to issue resolution and retention efforts.• Hold recurring check-ins with clients to review service performance, address concerns, and identify opportunities to improve satisfaction.• Partner with operations and nutrition teams to investigate service challenges and coordinate timely, effective solutions.• Maintain organized account calendars, activity checklists, and client records to ensure follow-through on commitments and next steps.• Keep customer information, account updates, and service details current within internal tracking systems and CRM tools.• Monitor service trends, document recurring issues, and recommend process enhancements that improve the customer experience.• Provide responsive support for inbound client questions and escalate complex matters when needed to protect account health
2026-09-15T00:00:00Z