<p>We are looking for a Customer Service Representative to support customer outreach and service operations. This long-term contract opportunity is well suited for someone who communicates clearly, works comfortably in a remote setting, and can manage frequent phone-based interactions with accuracy and consistency. The role involves handling high-volume outbound and customer service calls, documenting information carefully, and delivering a positive experience during each interaction. <strong><u>This is a remote position, however, you must live in the state of Kentucky for this role. The hours for the position are Monday-Friday, 10am-7pm EST.</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Place a large number of outbound calls each day while maintaining a detail-oriented and customer-focused approach.</p><p>• Respond to customer questions, provide accurate information, and guide callers through next steps as needed.</p><p>• Enter and update customer details, order information, and call outcomes with a high level of accuracy.</p><p>• Maintain consistent communication standards by listening carefully and addressing concerns effectively.</p><p>• Work independently in a remote environment while meeting productivity and quality expectations.</p><p>• Use employer-required equipment setup standards, including a wired internet connection and approved computer accessories, to ensure reliable performance.</p><p>• Support order-related activities and general customer service tasks across inbound and outbound interactions.</p>