Add your latest resume to match with open positions.

1 result for Customer Service Representative in Lewes, DE

Customer Service Representative

Lewes, DE
onsite
Contract / Temporary to Hire
18 - 19 USD / Hourly
We are looking for a dedicated and detail-oriented Customer Service Representative to join a team in Lewes, Delaware. This Contract to permanent position focuses on ensuring smooth and efficient patient access, while delivering excellent customer service. The role requires strong communication skills and the ability to handle various administrative and patient-related tasks with professionalism. Responsibilities:• Accurately assign medical record numbers (MRNs) and conduct compliance checks to ensure adherence to medical necessity standards.• Provide clear and thorough patient instructions while collecting and verifying insurance details and processing physician orders.• Utilize overlay tools effectively to manage patient records and ensure seamless data accuracy.• Handle pre-registration of patient accounts by gathering demographic, insurance, and financial information through inbound and outbound calls.• Assist patients with understanding their financial responsibilities, including point-of-service collections and past-due balances.• Offer payment plan options and address billing inquiries with precision and care.• Deliver outstanding customer service, contributing to high satisfaction ratings as measured by Press Ganey.• Operate within systems such as Epic EMR and Allscripts to manage patient information and streamline administrative processes.• Respond to inbound calls with professionalism, addressing patient needs and resolving concerns efficiently.• Collaborate with team members to ensure a supportive and organized patient access experience.
2026-04-03T00:00:00Z