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4 results for Customer Service Manager in Lehigh, PA

Customer Service Representative

Emmaus, PA
onsite
Temporary to Hire
18.00 - 20.00 USD / Hourly
Robert Half is seeking a professional and customer-focused Customer Service Representative with experience handling a high volume of inbound and outbound calls. In this role, you will serve as the first point of contact for customers, providing prompt, accurate, and courteous support while managing a fast-paced call environment. The ideal candidate is calm under pressure, solutions-oriented, and committed to delivering an excellent customer experience. Key Responsibilities:<ul><li>Manage a high volume of inbound and outbound customer calls daily</li><li>Respond to customer inquiries regarding products, services, orders, billing, or account issues</li><li>Resolve customer concerns efficiently while maintaining professionalism and empathy</li><li>Accurately document customer interactions in CRM or internal systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Meet or exceed service metrics, including call volume, response time, and resolution goals</li><li>Maintain up-to-date knowledge of company products, services, and policies</li><li>Support additional administrative or customer service tasks as assigned</li></ul>
2026-06-01T16:48:46Z

Bilingual Administrative Assistant

Allentown, PA
onsite
Temporary / Contract
18.00 - 20.00 USD / Hourly
Robert Half is seeking a highly organized and professional Bilingual Administrative Assistant to support daily office operations and provide excellent service to internal teams, clients, and visitors. This role requires strong administrative skills, attention to detail, and the ability to communicate effectively in two languages. The ideal candidate is dependable, customer-focused, and comfortable handling a variety of clerical and coordination tasks in a fast-paced environment. Key Responsibilities:<ul><li>Provide administrative support to managers, departments, and office staff</li><li>Answer phones, respond to emails, and greet visitors in both languages as needed</li><li>Schedule meetings, manage calendars, and coordinate appointments</li><li>Prepare, translate, and proofread correspondence, forms, and other documents</li><li>Maintain accurate records, files, and office documentation</li><li>Support data entry, reporting, and document management activities</li><li>Order office supplies and assist with general office operations</li><li>Coordinate with internal teams and external contacts to ensure timely communication</li><li>Handle confidential information with discretion and professionalism</li></ul>
2026-05-29T20:13:50Z

Part Time Receptionist

Allentown, PA
onsite
Temporary to Hire
17.00 - 19.00 USD / Hourly
Robert Half is seeking a friendly, organized, and professional Part-Time Receptionist to serve as the first point of contact for visitors, clients, and employees. This role is ideal for someone with strong communication skills, a polished demeanor, and the ability to manage multiple administrative tasks in a fast-paced environment. Key Responsibilities:<ul><li>Greet and welcome visitors in a professional and courteous manner</li><li>Answer, screen, and direct incoming phone calls</li><li>Manage the front desk and maintain a clean, organized reception area</li><li>Handle incoming and outgoing mail, packages, and deliveries</li><li>Schedule appointments and maintain calendars as needed</li><li>Provide general administrative support, including filing, data entry, and document preparation</li><li>Assist with office supply inventory and ordering</li><li>Support other departments with clerical tasks as assigned</li></ul>
2026-06-02T14:08:47Z

Controller

Allentown, PA
onsite
Temporary to Hire
- USD / Hourly
Controller A client of ours is looking for a Controller for a contract role. The Controller is responsible for managing all financial functions of a non-profit organization, including accounting operations, budgeting, reporting, payroll, billing, and grants oversight. This role works closely with leadership to support financial performance, compliance, and organizational planning. Responsibilities of Controller <ul><li>Lead day-to-day accounting operations including general ledger, payroll, accounts payable, and billing</li><li>Prepare accurate monthly and annual financial statements and supporting reports</li><li>Oversee budgeting, forecasting, and ongoing financial planning activities</li><li>Coordinate and manage the annual audit process and external auditor relationships</li><li>Monitor cash flow, projections, and contract billing/collections to ensure financial stability</li><li>Maintain and strengthen internal controls, accounting policies, and procedures</li><li>Ensure compliance with grant requirements, contracts, and regulatory guidelines</li><li>Provide financial analysis and insights to support leadership decision-making and new initiatives</li><li>Manage banking relationships and optimize cash management strategies</li><li>Oversee grants administration, reporting, and funding compliance</li><li>Collaborate with internal departments and external partners to support operational and financial goals</li><li>Performs other duties as assigned</li></ul>
2026-05-19T20:18:46Z