We are looking for a Technical (Application) Support Specialist to join a service-focused team in Utah in a contract capacity with the potential for a permanent role. This position supports internal users by resolving application-related issues, improving workflow performance, and delivering timely, well-documented solutions. The ideal candidate brings a strong customer support mindset, solid troubleshooting ability, and a willingness to contribute to both software support and occasional hands-on IT tasks.<br><br>Responsibilities:<br>• Handle incoming application support requests, prioritize issues appropriately, and drive tickets through completion within established service expectations.<br>• Investigate and resolve software, system workflow, and user-access concerns affecting day-to-day business operations.<br>• Set up, maintain, and refine user workflows within the company’s application environment, including platform-based support activities.<br>• Record diagnostic steps, outcomes, and recurring issue patterns to strengthen team knowledge and improve future support efficiency.<br>• Communicate with internal stakeholders to gather missing details, clarify reported problems, and provide clear status updates throughout the support process.<br>• Join client or user discussions when additional context is needed to identify root causes and confirm appropriate solutions.<br>• Partner with technical team members on basic infrastructure-related tasks during slower support periods, such as equipment setup, cabling, or other IT support projects.<br>• Contribute ideas that improve support processes, documentation standards, and issue resolution consistency across the team.
<p>We are looking for an experienced Cable Technician to support low-voltage and structured cabling projects in Utah. This role involves installing, terminating, testing, and troubleshooting copper and fiber systems in both new construction and existing buildings. The ideal candidate brings strong field experience, works well with technical teams, and communicates professionally with customers and project stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Install and support low-voltage cabling systems as part of a field-based technical team on commercial project sites.</p><p>• Lay out and prepare overhead and underground cable pathways, including rough-in work for new installations.</p><p>• Terminate and connect a variety of copper cabling types, including coaxial, multi-pair, and Category 3 through 6A systems.</p><p>• Fabricate and mount cable tray, relay racks, and network cabinets using proper measuring tools and hand equipment.</p><p>• Complete fiber optic installations, including termination work, testing, and related connectivity tasks.</p><p>• Perform structured cabling work in accordance with construction drawings, schematics, blueprints, and applicable industry standards.</p><p>• Use copper and fiber testing equipment to verify performance, identify faults, and resolve cabling issues in the field.</p><p>• Serve as an on-site point of contact for customer representatives by discussing field changes, relaying scope updates, and coordinating proposal requests through the office.</p><p>• Support additional low-voltage systems such as access control, intercom, sound masking, and similar integrated technologies when needed.</p>