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3 results for Noc Technician in Lehi, UT
- Sandy, UT
- onsite
- Permanent / Full Time
- 70000.00 - 80000.00 USD / Yearly
- <p>We are looking for a Tier 2 Onsite Technical Support Analyst to deliver responsive, high-quality technical support for users in Utah. This role focuses on resolving escalated desktop, network, server, and endpoint issues while providing onsite assistance and maintaining a strong customer service experience. The ideal candidate brings solid troubleshooting skills, works well independently, and partners effectively with service desk teams and client IT contacts to keep systems secure, stable, and efficient.</p><p><br></p><p>Responsibilities:</p><p>• Handle support requests escalated from Tier 1 analysts, investigate root causes, and drive issues through to resolution within expected service timelines.</p><p>• Provide onsite assistance to end users and client IT teams by diagnosing hardware, software, operating system, and connectivity problems across supported environments.</p><p>• Troubleshoot more advanced incidents affecting workstations, servers, virtual systems, and network services, including urgent response outside standard business hours when needed.</p><p>• Perform basic technology deployments, configuration updates, and support tasks within client environments while ensuring minimal disruption to operations.</p><p>• Maintain accurate ticket notes, service records, troubleshooting logs, and status updates to support visibility, reporting, and knowledge sharing.</p><p>• Create and deliver user guidance, technical documentation, and practical instruction to help employees use supported equipment and applications effectively.</p><p>• Collaborate with internal technical groups and business stakeholders to identify service improvements, recommend system changes, and support new technology solutions.</p><p>• Review system activity, server events, and security-related alerts to identify issues early, apply corrective actions, and support compliance with established security standards.</p><p>• Support the development of Tier 1 staff by offering guidance, sharing technical knowledge, and helping reinforce consistent service desk practices.</p><p>• Monitor open incidents and service requests to help ensure prompt follow-up, strong customer communication, and a positive support experience for clients</p>
- 2026-09-15T23:08:39Z
- American Fork, UT
- onsite
- Temporary to Hire
- 20.00 - 24.00 USD / Hourly
- We are looking for a Technical (Application) Support Specialist to join a service-focused team in Utah in a contract capacity with the potential for a permanent role. This position supports internal users by resolving application-related issues, improving workflow performance, and delivering timely, well-documented solutions. The ideal candidate brings a strong customer support mindset, solid troubleshooting ability, and a willingness to contribute to both software support and occasional hands-on IT tasks.<br><br>Responsibilities:<br>• Handle incoming application support requests, prioritize issues appropriately, and drive tickets through completion within established service expectations.<br>• Investigate and resolve software, system workflow, and user-access concerns affecting day-to-day business operations.<br>• Set up, maintain, and refine user workflows within the company’s application environment, including platform-based support activities.<br>• Record diagnostic steps, outcomes, and recurring issue patterns to strengthen team knowledge and improve future support efficiency.<br>• Communicate with internal stakeholders to gather missing details, clarify reported problems, and provide clear status updates throughout the support process.<br>• Join client or user discussions when additional context is needed to identify root causes and confirm appropriate solutions.<br>• Partner with technical team members on basic infrastructure-related tasks during slower support periods, such as equipment setup, cabling, or other IT support projects.<br>• Contribute ideas that improve support processes, documentation standards, and issue resolution consistency across the team.
- 2026-10-09T16:28:48Z
- Park City, UT
- onsite
- Temporary / Contract
- 39.59 - 45.84 USD / Hourly
- We are looking for an ERP/CRM Administrator to support and enhance enterprise platform operations for a client in Park City, Utah. This Long-term Contract position is ideal for someone who can blend system administration, configuration expertise, and hands-on development to improve platform performance and user experience. The role will work closely with stakeholders to translate business needs into practical solutions, maintain reliable integrations, and provide guidance that helps teams use the system effectively.<br><br>Responsibilities:<br>• Administer and optimize ERP/CRM platform functionality to support daily business operations and evolving organizational needs.<br>• Configure system features, workflows, permissions, and data structures to align with approved business requirements.<br>• Develop and maintain client-side scripting and custom platform solutions to improve usability and process efficiency.<br>• Partner with business teams to gather needs, document requirements, and convert them into scalable technical configurations.<br>• Oversee configuration management practices, including change tracking, testing coordination, and controlled deployment of updates.<br>• Support platform integrations by monitoring data flow, troubleshooting issues, and working with technical teams to maintain system connectivity.<br>• Deliver user training and ongoing support to help employees adopt new features and follow best practices.<br>• Create and maintain clear system documentation, including setup details, process notes, and business requirement records.
- 2026-10-07T22:23:44Z