9 results for It Support Engineer in Lawrenceville, GA

Customer Support Engineer

Kennesaw, GA
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a dedicated Customer Support Engineer to join our team in Kennesaw, Georgia. In this long-term contract role, you will provide exceptional support to customers by addressing technical issues, analyzing energy systems, and ensuring the seamless delivery of energy management solutions. This position requires a proactive problem-solver who thrives in a fast-paced, customer-focused environment. Responsibilities: • Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly. • Analyze energy management systems and related data to identify opportunities for optimization. • Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements. • Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion. • Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping. • Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary. • Build positive relationships with customers by demonstrating professionalism and empathy during interactions. • Handle challenging situations, including upset customers or stressful calls, with composure and efficiency. • Adapt to flexible work schedules and shift requirements as needed. • Provide guidance and support to team members to ensure the overall success of the department.
2026-04-07T00:00:00Z

Field Support Engineer

Atlanta, GA
onsite
Contract / Temporary to Hire
38 - 44 USD / Hourly
We are looking for a skilled Field Support Engineer to join our team in Atlanta, Georgia. In this Contract to permanent role, you will provide hands-on technical support to clients, ensuring infrastructure reliability and addressing both routine and complex IT issues. This opportunity is ideal for professionals who excel in troubleshooting, client interaction, and maintaining high operational standards. Responsibilities: • Deliver onsite and remote technical support for client systems, addressing hardware, software, and network-related issues. • Diagnose and resolve problems with network infrastructure, cloud services, servers, and end-user devices. • Handle incident and request management using ServiceNow, ensuring efficient resolution and excellent client communication. • Monitor client environments through tools like LogicMonitor and Datto, proactively addressing alerts and system issues. • Conduct root cause analysis to identify solutions for recurring outages and infrastructure challenges. • Apply patches, remediate system alerts, and maintain the overall health of client environments. • Escalate complex technical problems to senior engineers while ensuring continuity in client communication. • Collaborate effectively with both technical and non-technical stakeholders to deliver a superior customer experience. • Adhere to security protocols and documentation standards to ensure compliance with client and internal policies.
2026-03-18T00:00:00Z

Systems Engineer

Lawrenceville, GA
onsite
Permanent
130000 - 140000 USD / Yearly
We are looking for an experienced Systems Engineer to join our team in Lawrenceville, Georgia. This role requires a strong background in Citrix technologies, cloud solutions, and Azure Virtual Desktop. The ideal candidate will bring a hands-on approach while also contributing at a senior level to support infrastructure and cloud integration efforts. Responsibilities: • Lead the design, implementation, and maintenance of Citrix environments, including Desktop/App, Cloud, and Netscalers. • Manage and optimize Azure Virtual Desktop solutions to enhance system performance and scalability. • Collaborate with IT staff and contractors to ensure seamless infrastructure operations within a robust technical environment. • Oversee Active Directory and Azure Active Directory configurations, ensuring security and reliability. • Administer and troubleshoot Microsoft Windows Server environments to maintain system efficiency. • Integrate Microsoft Exchange services into existing infrastructure, ensuring smooth communication and data management. • Provide strategic guidance and technical expertise to improve cloud integration and infrastructure processes. • Participate in ongoing system assessments to identify areas for improvement and implement solutions. • Act as a senior-level resource for troubleshooting and resolving complex system issues. • Support the transition to a hybrid work setup after the initial onsite period.
2026-03-18T00:00:00Z

HubSpot Engineer

Woodstock, GA
onsite
Temporary
75 - 100 USD / Hourly
OverviewOur client is implementing HubSpot for the first time and is seeking a HubSpot Engineering Expert/SME to support the initial stand‑up, integration design, and validation efforts. This role is critical due to client's operating on a custom-built ERP platform with a SQL Server / C# backend, requiring custom HubSpot integrations that go beyond out‑of‑the‑box capabilities.The internal development team will handle the core programming work. This consultant will provide HubSpot technical leadership, owning integration design, data modeling guidance, and testing strategy, with a strong understanding of HubSpot’s backend data schema and APIs. Key Responsibilities<ul><li>Serve as the HubSpot technical SME for initial implementation and ongoing support</li><li>Lead the design and validation of integrations between HubSpot and a custom ERP system</li><li>Advise on HubSpot data architecture, including:</li><li>Object modeling</li><li>Property strategy</li><li>Required field mapping</li><li>Data sync rules and dependencies</li><li>Partner with internal engineers integrating HubSpot with:</li><li>Custom REST APIs</li><li>SQL Server database</li><li>C# backend services</li><li>Ensure HubSpot data feeds reliably into key required fields within the ERP system</li><li>Support HubSpot configuration decisions during initial setup</li><li>Assist with integration testing, troubleshooting, and refinement</li><li>Act as an ongoing HubSpot resource for future enhancements and support needs</li></ul>
2026-04-02T00:00:00Z

Job Information Technical Support Specialist II

Alpharetta, GA
onsite
Temporary
28 - 30 USD / Hourly
We are seeking a hands-on Technical Support Specialist II to provide Level 2 onsite/deskside support to employees at a corporate headquarters in Alpharetta, GA. This role is part of a broader Global Infrastructure & Enterprise Services organization (150+ professionals supporting 13,000+ global users) and plays a key role in ensuring stable, high-quality IT operations for a fast-paced, growing enterprise.This position is ideal for an early-career support professional (typically 1–3 years experience) who wants to grow quickly, work directly with end users, and gain deep exposure to enterprise‑grade tools and environments.You will partner closely with Level 1 Service Desk teams and collaborate with Level 3 engineering groups to ensure efficient incident resolution, excellent customer service, and strong documentation standards. Key Responsibilities:· Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue).· Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control.· Administer endpoint management tools: • Windows: Autopilot / Intune• MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)· Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive.· Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance).· Support Teams Rooms / AV equipment and coordinate vendor escalations.· Maintain accurate documentation and ticket updates in ServiceNow.· Identify recurring issues and contribute to knowledge base articles and process improvements.· Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices.
2026-04-01T00:00:00Z

Security Systems Engineer

Norcross, GA
onsite
Permanent
0 - 0 USD / Yearly
We are seeking a Senior Security Systems Engineer to lead the design, implementation, and optimization of enterprise security solutions. This role will serve as a technical leader, driving security architecture decisions, mentoring entry level engineers, and ensuring the organization’s systems and data are protected against evolving threats. Key Responsibilities Lead design and implementation of enterprise security architecture and systems Own and optimize security platforms (SIEM, EDR, IAM, firewalls, cloud security) Drive incident response and threat detection strategies Conduct advanced vulnerability management and system hardening Partner with cloud, infrastructure, and application teams to embed security controls Lead security assessments, audits, and compliance initiatives Develop security standards, policies, and best practices Mentor entry level engineers and provide technical leadership across teams
2026-03-20T00:00:00Z

Network Security Engineer

Alpharetta, GA
onsite
Permanent
100000 - 125000 USD / Yearly
Senior Network Security Engineer (MSP Environment) We are seeking a Senior Network Security Engineer to design, implement, and support secure network infrastructures across multiple client environments. This role is responsible for maintaining high-performing network systems while ensuring strong security controls, segmentation, and threat visibility across enterprise networks.The ideal candidate has deep experience working within managed services or multi-client environments, supporting complex networking infrastructures and implementing security best practices. This position requires someone comfortable troubleshooting advanced network issues, designing secure architectures, and acting as a senior escalation point for critical incidents. Key Responsibilities <ul><li>Design, deploy, and maintain network infrastructure including routers, switches, wireless networks, and firewalls across multiple client environments.</li><li>Support enterprise LAN, WAN, and wireless connectivity systems to ensure high availability and performance.</li><li>Implement and manage networking protocols such as TCP/IP, VLANs, QoS, RSTP, LACP/LAG, and multicast technologies.</li><li>Implement and maintain network security controls across switching, wireless, and firewall platforms.</li><li>Design secure network segmentation strategies including VLAN segmentation, micro-segmentation, and multi-tenant network architectures.</li><li>Configure and manage firewall policies, NAT rules, and security filtering using least-privilege access principles.</li><li>Implement secure wireless network authentication methods including WPA2/WPA3 enterprise authentication and RADIUS-based access controls.</li><li>Design and maintain private wireless networks supporting role-based or device-based access policies.</li><li>Support modern access control frameworks including Zero Trust Network Access (ZTNA) approaches.</li><li>Implement network access controls such as 802.1X authentication, device profiling, and endpoint-based access policies.</li><li>Monitor network traffic and security events using network analytics tools and firewall telemetry.</li><li>Identify suspicious activity through log analysis, flow monitoring, and threat intelligence indicators.</li><li>Coordinate with security or incident response teams to investigate potential threats and implement containment actions.</li><li>Serve as a Tier 3 escalation point for complex network troubleshooting and infrastructure issues.</li><li>Diagnose and resolve connectivity problems involving routing, switching, wireless networks, and firewall systems.</li><li>Support proactive monitoring and preventative maintenance to maximize uptime.</li><li>Onboard and maintain network infrastructure within monitoring platforms for inventory tracking, alerting, and configuration management.</li><li>Analyze network alerts and performance metrics to identify potential issues before service disruption occurs.</li><li>Maintain detailed documentation of network configurations, security policies, and infrastructure changes.</li><li>Participate in change management reviews and ensure proper documentation for infrastructure updates.</li><li>Work closely with internal engineers and client stakeholders to resolve infrastructure challenges and implement new solutions.</li><li>Provide technical guidance and communicate complex technical findings clearly to both technical and non-technical audiences.</li></ul>
2026-03-05T00:00:00Z

Endpoint Engineer

Alpharetta, GA
onsite
Permanent
75000 - 100000 USD / Yearly
Endpoint EngineerWe are seeking an experienced Endpoint Engineer to support large-scale endpoint environments across multiple client infrastructures. This role focuses on maintaining endpoint security posture, ensuring patch compliance, and managing device security operations across enterprise device fleets. The ideal candidate will have hands-on experience managing thousands of endpoints in complex environments and will work across endpoint management, vulnerability remediation, and security monitoring activities. This position combines technical engineering responsibilities with operational support and client-facing collaboration. this is a 5 days onsite position Key Responsibilities<ul><li>Plan, test, and deploy operating system and application updates across large endpoint fleets using structured deployment strategies such as pilot groups and phased rollouts.</li><li>Monitor patch compliance and coordinate maintenance windows, approvals, and remediation timelines.</li><li>Troubleshoot patch deployment failures and coordinate rollback or recovery actions when updates introduce system instability or compatibility issues.</li><li>Deploy, configure, and maintain endpoint protection platforms including EDR/XDR solutions.</li><li>Tune security policies, configure alerting and prevention settings, and investigate suspicious endpoint activity.</li><li>Contain or isolate compromised systems when threats are detected.</li></ul>Threat Detection and Incident Response<ul><li>Investigate security alerts and abnormal endpoint behaviors including malware, ransomware, and unauthorized activity.</li><li>Support incident response activities including investigation, containment, eradication, and recovery.</li><li>Document findings and contribute to post-incident remediation and security improvements.</li><li>Review endpoint vulnerability findings and prioritize remediation based on severity and risk exposure.</li><li>Track remediation progress and ensure endpoint compliance across operating systems and applications.</li><li>Support regular vulnerability scanning validation and endpoint security assessments.</li><li>Implement endpoint security configurations and baseline standards across enterprise devices.</li><li>Support endpoint encryption, firewall policies, privilege controls, and system security settings.</li><li>Develop PowerShell scripts and automation to improve patch deployment, compliance reporting, and endpoint management processes.</li><li>Generate operational reports and security metrics related to patch status, endpoint coverage, and vulnerability remediation.</li><li>Maintain device inventory and asset lifecycle records for enterprise endpoints including desktops, laptops, and associated services.</li><li>Ensure endpoints remain compliant with patching and security requirements throughout their lifecycle.</li><li>Identify and remove outdated, unauthorized, or unsupported tools and applications from endpoint environments.</li><li>Communicate security posture updates, patch compliance status, and incident response activities to internal teams and client stakeholders.</li><li>Participate in operational reviews and security discussions to provide technical insights and recommendations.</li></ul>
2026-03-06T00:00:00Z

Sales Support

Alpharetta, GA
onsite
Contract / Temporary to Hire
24.738 - 28.644 USD / Hourly
We are seeking a motivated, detail-oriented candidate to join our team in Alpharetta, Georgia as a Sales Support Specialist, with the clear intention of developing into a Sales Representative. This contract-to-permanent role is designed as a career pathway—starting in sales support, where you’ll assist the sales team with administrative work, client communication, and project follow-ups, while gaining hands-on exposure to the sales process. As you build product knowledge and sales readiness, you’ll transition into a full Sales Representative role. Responsibilities:• Provide administrative support to the sales team, ensuring smooth operations and timely completion of tasks.• Manage client communications, including responding to inquiries, following up on projects, providing quotes, and maintaining strong relationships.• Assist in the preparation of sales quotes and proposals, ensuring accuracy and attention to detail.• Utilize CRM tools, such as Salesforce, to track sales activities, update records, and monitor the sales pipeline.• Coordinate with internal teams to ensure seamless order entry and post-sales support.• Conduct outbound and inbound sales calls to gather client requirements and promote company services.• Maintain proficiency in Microsoft Office Suite tools, including Word, Excel, and Outlook, to produce reports and manage documentation.• Support the sales team in achieving annual sales goals and business objectives.• Collaborate with team members to identify opportunities for process improvement and enhance sales operations.• Ensure reliable transportation for on-site client meetings or team collaboration as needed.
2026-04-08T00:00:00Z