<p>We are looking for a skilled JR Systems Administrator to join our team in Ada, Michigan. This contract-to-permanent position offers an exciting opportunity to manage and optimize endpoint devices, network security, and cloud infrastructure. The ideal candidate will have hands-on experience with system administration tools and a strong commitment to enhancing network performance and security.</p><p><br></p><p>Responsibilities:</p><p>• Manage endpoint monitoring, patching, and automation tasks across Windows and macOS environments using NinjaOne.</p><p>• Oversee user provisioning, group policies, and application assignments within JumpCloud directory administration.</p><p>• Assist with device enrollment workflows, compliance policies, and configuration troubleshooting in Microsoft Intune.</p><p>• Respond to security alerts from CrowdStrike Falcon Complete, document findings, and support threat containment efforts.</p><p>• Deploy and update Cloudflare One policies, including client configurations and gateway rules.</p><p>• Review and modify firewall rules on FortiGate and Meraki platforms following structured change processes.</p><p>• Monitor threat intelligence dashboards and escalate compromise indicators to senior engineers.</p><p>• Administer Microsoft 365 tenants, handling mailbox setups, Teams configurations, SharePoint permissions, and license assignments.</p><p>• Support Azure virtual machine management and basic networking tasks under senior engineer guidance.</p><p>• Maintain accurate client documentation, including network diagrams, asset inventories, and operational procedures.</p>
We are looking for a detail-oriented NOC Technician to join our team in East Lansing, Michigan. In this role, you will monitor and maintain network infrastructure, respond to incidents, and ensure optimal performance across all systems. This position offers an exciting opportunity to work with cutting-edge technologies and collaborate with a dynamic team.<br><br>Responsibilities:<br>• Monitor the performance and health of routers, switches, firewalls, servers, and other network devices using advanced monitoring tools.<br>• Respond promptly to network incidents, troubleshoot issues, and implement solutions within established protocols.<br>• Manage the lifecycle of network incidents, including documentation, triage, and escalation when necessary.<br>• Configure and maintain network devices, including applying updates and patches in line with change management policies.<br>• Assist with the setup and testing of new network deployments based on engineering specifications.<br>• Analyze network performance trends, identify potential bottlenecks, and share findings with the engineering team.<br>• Maintain accurate records of network changes, configurations, and incidents for reporting purposes.<br>• Support the administration and maintenance of Linux and Microsoft back-office systems, including Office 365 and Active Directory.<br>• Collaborate with internal teams to resolve service-impacting issues and improve network efficiency.<br>• Provide guidance and support to Tier 1 staff for network-related queries and escalations.
<p><strong>IT Operations Manager</strong></p><p><br></p><p><strong><u>Position Summary:</u></strong></p><p>The IT Operations Manager is responsible for overseeing all technology operations across the organization. This role provides strategic leadership, ensures system reliability and security, and manages day-to-day IT operations. The IT Manager will lead internal IT staff, manage vendors, and ensure alignment between technology and business needs.</p><p></p><p><strong><u>Duties and Responsibilities:</u></strong></p><p>• Lead and manage the organization’s IT operations and strategy</p><p>• Oversee Microsoft 365 environment, including security, access, and configuration</p><p>• Manage IT staff, including support personnel and future hires</p><p>• Develop and enforce IT policies, procedures, and security standards</p><p>• Ensure cybersecurity best practices, including MFA, endpoint protection, and monitoring</p><p>• Manage vendor relationships (internet, phone systems, software providers)</p><p>• Oversee onboarding/offboarding processes and system access controls</p><p>• Monitor system performance and ensure uptime and reliability</p><p>• Manage IT budget, forecasting, and cost optimization</p><p>• Lead IT projects and system improvements</p><p>• Ensure compliance with regulatory and organizational requirements</p><p>• Maintain documentation of systems, processes, and configurations</p><p>• Provide escalation support for complex technical issues</p><p>• Communicate IT performance and initiatives to executive leadership</p><p>• Maintain a positive, service-oriented relationship with all staff</p><p>• Support organizational mission and operational needs</p><p></p><p><strong><u>Core Systems focus:</u></strong></p><p>• Microsoft 365 (Outlook, Teams, SharePoint, Entra ID)</p><p>• Identity and access management</p><p>• Endpoint/device management</p><p>• Security tools and monitoring systems</p><p>• Vendor-managed infrastructure (network, internet, etc.)</p><p> </p><p><strong><u> Qualifications:</u></strong></p><p>• 5+ years of experience in IT operations or systems administration</p><p>• 2+ years in a leadership or senior-level role</p><p>• Strong experience with Microsoft 365 administration and security</p><p>• Experience managing vendors and IT projects</p><p>• Strong understanding of cybersecurity best practices</p><p>• Excellent problem-solving and decision-making skills</p><p>• Strong communication skills with both technical and non-technical staff</p><p></p><p><strong><u>Preferred:</u></strong></p><p>• Experience in healthcare or regulated environments</p><p>• Familiarity with endpoint management and security tools</p><p>• Experience building or scaling IT operations</p><p><br></p><p><strong><u>Education:</u></strong></p><p>• Bachelor’s degree in IT-related field or equivalent experience</p>