We are looking for a detail-oriented Accounts Receivable Administrator to join our team in Grand Rapids, Michigan. In this role, you will manage customer accounts, resolve discrepancies, and ensure timely collections to support the financial health of the organization. This position requires a proactive approach to monitoring accounts and collaborating with internal teams to maintain effective relationships and achieve departmental goals.<br><br>Responsibilities:<br>• Maintain assigned customer accounts by addressing discrepancies and resolving outstanding issues.<br>• Investigate and dispute short payments to ensure accurate account balances.<br>• Monitor customer accounts and portals regularly to identify and resolve potential issues before invoices become overdue.<br>• Communicate effectively with the sales team to address account concerns and ensure timely follow-ups.<br>• Manage accounts on hold by adding or removing holds as necessary and providing updates.<br>• Foster strong working relationships with dealers, sales teams, and customer service departments.<br>• Collaborate with sales and senior management to expedite collections when needed.<br>• Meet established department goals and activity metrics to drive performance.<br>• Provide requested documentation, including invoices, credit memos, and statements, as needed.<br>• Analyze credit data and financial statements to assess risk and prepare comprehensive reports.
We are looking for a Help Desk/Desktop Support Analyst to join our team in Grand Rapids, Michigan. This is a contract-to-permanent position, offering an excellent opportunity to contribute to technical support operations while advancing your career. In this role, you will provide front-line assistance to users, ensuring smooth functionality of hardware, software, and system access.<br><br>Responsibilities:<br>• Provide Tier 1 support for hardware, software, and user inquiries, resolving issues efficiently and escalating complex problems when necessary.<br>• Manage and troubleshoot user accounts and permissions within Active Directory.<br>• Configure and maintain Windows 10/11 operating systems and associated applications.<br>• Monitor and respond to incoming service desk tickets, ensuring timely resolution and user satisfaction.<br>• Clearly explain technical solutions to non-technical users to facilitate understanding and resolution.<br>• Oversee daily help desk operations, including triaging and routing support requests.<br>• Follow up with users to confirm that issues have been resolved to their satisfaction.<br>• Maintain up-to-date knowledge of system functionality, navigation, and processes.<br>• Perform additional technical support duties as assigned, ensuring the overall reliability of IT services.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our dynamic manufacturing team in Grand Rapids, Michigan. This role is essential in ensuring smooth operations by providing technical support and troubleshooting for a variety of software and hardware systems. The ideal candidate will excel in problem-solving, communication, and delivering exceptional service to end users.<br><br>Responsibilities:<br>• Provide first-line technical support to resolve issues related to hardware, software, and applications.<br>• Manage service desk tickets, ensuring timely resolution and documentation of solutions.<br>• Troubleshoot and resolve problems with Microsoft Windows 10 and Office 365 applications.<br>• Administer Active Directory and Azure Active Directory accounts, including configurations and updates.<br>• Support ERP systems, particularly Epicor, by addressing user concerns and performing routine maintenance.<br>• Collaborate with team members to improve application functionality and system performance.<br>• Conduct basic troubleshooting for network connectivity and SQL Server-related issues.<br>• Assist with the deployment and configuration of new software applications and updates.<br>• Maintain accurate records of technical support activities and provide reports to management.<br>• Offer training and guidance to end users on system usage and best practices.
We are looking for an experienced IT Manager/Director to lead and manage infrastructure operations in Kalamazoo, Michigan. This role combines strategic leadership with hands-on technical expertise to ensure the reliability, scalability, and security of IT systems. The ideal candidate will excel in driving results, fostering team collaboration, and implementing innovative solutions.<br><br>Responsibilities:<br>• Lead and oversee the management, performance, and development of the IT infrastructure team.<br>• Ensure operational stability and continuous improvement of core systems, including servers, virtualization platforms, and cloud services.<br>• Drive the implementation of infrastructure initiatives, including gathering requirements, designing solutions, and validating system quality.<br>• Manage vendor relationships to ensure effective delivery of technology tools, services, and infrastructure support.<br>• Provide architectural oversight and technical guidance for multi-cloud, multi-domain, and multi-tenant environments.<br>• Implement and maintain endpoint and device management systems, including PCs, Macs, printers, and peripherals.<br>• Oversee data center operations, ensuring optimal performance of power, cooling, cabling, and fire suppression systems.<br>• Develop and enforce monitoring and alerting processes, with a focus on automated remediation.<br>• Lead patch management and asset lifecycle initiatives to ensure systems remain up-to-date and secure.<br>• Collaborate with peer leaders and other IT teams to drive continuous improvement and align technology strategies with business needs.
We are looking for an experienced Accounts Payable Specialist to join our team in Lansing, Michigan. This Contract to permanent position is ideal for someone with a keen eye for detail and a strong background in handling high-volume accounts payable processes. The role involves managing critical financial tasks and contributing to the efficiency of our manufacturing operations.<br><br>Responsibilities:<br>• Process and verify invoices with accuracy and ensure proper account coding.<br>• Perform daily accounts payable operations, including check runs and ACH payments.<br>• Maintain detailed records in SAP to support general ledger and journal entries.<br>• Assist in month-end closing activities by reconciling AP transactions and preparing reports.<br>• Analyze and resolve discrepancies or issues related to vendor payments.<br>• Collaborate with cross-functional teams to ensure timely and accurate financial reporting.<br>• Monitor and improve accounts payable workflows to enhance operational efficiency.<br>• Handle high-volume invoice processing while maintaining attention to detail.<br>• Support audit and compliance requirements by providing necessary documentation.<br>• Ensure adherence to company policies and procedures in all financial operations.