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6 results for Help Desk Technician Ii in Laguna Niguel, CA

Help Desk Analyst I

Long Beach, CA
onsite
Temporary / Contract
22.1635 - 25.663 USD / Hourly
We are looking for a Help Desk Analyst I to support daily technology needs for a logistics operation in Long Beach, California. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and delivering responsive support in a fast-paced environment. The person in this role will handle incoming service requests, troubleshoot Microsoft Windows systems, and assist employees with access and account-related concerns. Success in this position requires strong communication, practical problem-solving ability, and a customer-focused approach to technical support. Responsibilities: • Respond to service desk requests and provide timely assistance for hardware, software, and user access issues. • Diagnose and resolve routine technical problems involving Microsoft Windows and Windows 10 workstations. • Support account administration tasks in Active Directory, including password resets and user access updates. • Document incidents, troubleshooting steps, and resolutions clearly within the ticketing system. • Escalate more complex issues to appropriate technical teams while ensuring users receive status updates. • Assist with workstation setup, software support, and general desktop troubleshooting for end users. • Monitor assigned support tickets to ensure service levels are met and issues are closed accurately. • Contribute to a positive support experience by communicating clearly and guiding users through solutions.
2026-06-03T00:00:00Z

Help Desk Analyst

Los Angeles, CA
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a mission-driven non-profit organization in Los Angeles, California. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, communicates well with a wide range of users, and can balance ticket resolution with device preparation and deployment. The role will focus on delivering dependable day-to-day assistance in a Microsoft-based environment while helping maintain equipment readiness and user access. You will work across two nearby buildings and contribute to ongoing endpoint setup, account support, and workstation refresh efforts. Responsibilities: • Deliver first-line technical assistance by resolving common user issues related to login access, permissions, device setup, and general workstation support. • Manage incoming service requests in a ticketing platform, prioritize daily support needs, and provide timely updates to users and internal stakeholders. • Reset passwords and adjust user access rights to ensure employees can securely access the tools and systems they need. • Prepare, image, configure, and upgrade laptops and desktops using Microsoft Intune and manual processes where needed. • Wipe and sanitize hard drives, retire outdated equipment, and assist with hardware cleanup and replacement activities. • Split time between hands-on ticket support and coordinating equipment ordering, staging, swapping, and deployment for end users. • Provide on-site technical coverage for staff working in two buildings located across from one another. • Support onboarding tasks by setting up accounts, devices, and Microsoft 365 access for new users. • Assist with endpoint and identity-related work in a hybrid Microsoft environment that includes Active Directory, Microsoft 365, and Entra ID. • Contribute to workstation standardization, security improvement efforts, and broader cloud readiness activities across multiple branch locations.
2026-06-03T00:00:00Z

Help Desk Analyst

Vista, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk Analyst to support end users in Vista, California through hands-on technical troubleshooting and responsive day-to-day assistance. This Long-term Contract position is ideal for someone who is comfortable working across Windows and Mac environments while supporting tools such as Microsoft 365, Google Workspace, and related hardware. The role requires a service-focused, detail-oriented individual who can explain solutions clearly and provide dependable support to team members with varying levels of technical experience. Responsibilities: • Provide frontline technical support for desktop, laptop, and peripheral issues in both Windows and Mac environments. • Diagnose and resolve hardware, software, and access-related problems with a strong focus on break/fix work. • Assist users with Microsoft 365 and Google Workspace applications, including account access and productivity tool support. • Support Active Directory tasks such as user account assistance, password resets, and basic access troubleshooting. • Communicate technical guidance in a clear, approachable way for employees who may have limited technical knowledge. • Document issues, resolutions, and recurring support trends to help improve service quality and response efficiency. • Collaborate with other IT team members to escalate complex problems and ensure timely issue resolution.
2026-06-02T00:00:00Z

Help Desk/Desktop Support Analyst

Los Angeles, CA
remote
Permanent / Full Time
70000 - 75000 USD / Yearly
Job TitleIT Support Specialist I / Help Desk/Desktop Support Analyst Company OverviewA leading global professional services organization within the legal industry is seeking a motivated IT Support Specialist to join its growing technology team. Headquartered in Los Angeles, California, the organization is known for delivering high-impact work in complex, fast-paced environments. Its IT division plays a pivotal role in enabling operational excellence and supporting professionals across multiple offices worldwide. Role SummaryThe IT Support Specialist I serves as the frontline point of contact for all technology-related issues, providing timely and effective support to end users in Los Angeles, California and across a distributed environment. This role is critical to maintaining day-to-day operations by resolving technical issues, delivering exceptional customer service, and ensuring seamless access to core business applications and systems. Key Responsibilities<ul><li>Provide first-level technical support via phone, email, and in-person interactions for hardware, software, and connectivity issues</li><li>Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and enterprise applications</li><li>Manage and prioritize support tickets, ensuring timely resolution and accurate documentation</li><li>Escalate complex issues to appropriate teams while maintaining ownership and communication with end users</li><li>Support Microsoft Office applications and Windows operating systems, including performance and connectivity troubleshooting</li><li>Assist with software deployments, system updates, and testing efforts as needed</li><li>Contribute to knowledge base documentation and process improvements</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with cross-functional IT teams to support ongoing projects and initiatives</li></ul>Compensation & Benefits<ul><li>$75,000, overtime eligible</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement plan with employer contributions and profit-sharing opportunities</li><li>Paid time off including vacation, sick leave, and personal days</li></ul>Additional Details<ul><li>Hybrid/remote work model after onboarding, with initial onsite training period</li><li>Occasional onsite presence required for key projects and periodic team collaboration weeks</li><li>Opportunities for internal growth and career advancement within the IT organization</li></ul>
2026-06-05T00:00:00Z

Help Desk Manager

Los Angeles, CA
remote
Permanent / Full Time
100000 - 105000 USD / Yearly
Job TitleIT Support Supervisor / Help Desk Manager IT Company OverviewA globally recognized professional services organization based in Los Angeles, California, with offices across major U.S. cities, delivers high-impact expertise in a fast-paced, client-centric environment. The organization prioritizes operational excellence, secure systems, and reliable technology support to serve its distributed workforce. Its IT function plays a mission-critical role in ensuring seamless service delivery and a high standard of user experience across the enterprise. Role SummaryThe IT Support Supervisor will oversee daily help desk operations and lead a team of support specialists, ensuring consistent, high-quality service delivery. Supporting a distributed workforce anchored in Los Angeles, California, this role focuses on team leadership, operational excellence, and escalation management in a complex, enterprise environment. The position requires a strong balance of technical expertise, leadership capability, and the ability to engage confidently with senior stakeholders. Key Responsibilities<ul><li>Lead, manage, and mentor a team of IT Support Specialists, driving performance and professional development</li><li>Oversee day-to-day help desk operations, including ticket queues, calls, and service channels</li><li>Ensure adherence to service level agreements and maintain high standards of service delivery</li><li>Act as the primary escalation point for complex or high-impact technical issues</li><li>Analyze service data, identify trends, and implement process improvements to enhance efficiency</li><li>Coordinate staffing, workload distribution, and resource planning to ensure consistent coverage</li><li>Collaborate with IT leadership and cross-functional teams to resolve systemic issues</li><li>Prepare and present operational reports, metrics, and insights to leadership</li><li>Support hiring, training, performance management, and disciplinary actions for team members</li><li>Contribute to continuous improvement initiatives, documentation, and operational workflows</li></ul>Compensation & Benefits<ul><li>$105,000 with overtime eligibility</li><li>Discretionary bonus opportunities</li><li>Comprehensive medical, dental, and vision coverage</li><li>401(k) with employer contributions and profit-sharing plan</li><li>Paid vacation, sick time, and personal days</li></ul>Additional Details<ul><li>Remote work environment aligned to core collaboration hours</li><li>Must be located near a major company office for occasional in-person needs: Atlanta, Austin, Boston, Chicago, Dallas, Houston, Los Angeles (HQ in DTLA), Miami, New York, Salt Lake City, San Francisco, Seattle, Silicon Valley, Washington D.C., Wilmington</li><li>Requires availability for after-hours support and on-call responsibilities</li><li>Non-exempt role with expected overtime (approximately 5–10 hours per week)</li></ul>
2026-06-01T00:00:00Z

IT Technician

Irvine, CA
onsite
Temporary / Contract
25 - 27 USD / Hourly
We are looking for an IT Technician to join a Contract assignment supporting onsite network infrastructure work in Santa Clarita, California. This role is ideal for someone with hands-on cabling experience pulling Cat5 and Cat6 who can assist with installation tasks, equipment handling, and site readiness in an active construction or renovation setting. The technician will work alongside an onsite lead resource to help complete network refresh activities efficiently and safely. This opportunity may also lead to additional project-based assignments for strong performers. Responsibilities:• Support the onsite lead technician with network refresh activities at the customer location.• Install, route, and organize low-voltage and network cabling in accordance with site requirements.• Perform cable terminations, punch-down work, and other basic connectivity tasks as directed.• Assist with equipment staging, material tracking, and inventory organization throughout the project.• Work effectively during overnight shifts and maintain productivity in a fast-paced field environment.• Follow site safety expectations and wear appropriate protective gear for a construction-style workspace.• Use personal basic hand tools to complete assigned installation and support tasks.• Coordinate with onsite personnel to ensure smooth access and timely completion of project work.
2026-06-02T00:00:00Z