<p>The Program Manager will lead the planning, execution, and oversight of customer programs within a high-volume manufacturing environment. This role serves as the primary liaison between customers and internal teams, ensuring programs are delivered on time, within budget, and aligned with business objectives.</p><p><br></p><p>This individual will play a key role in driving operational excellence, managing customer relationships, and supporting continued business growth.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Customer & Program Management</strong></p><ul><li>Serve as the primary point of contact for assigned customer accounts</li><li>Manage the full lifecycle of customer programs, including new product introductions (NPI)</li><li>Ensure alignment between customer expectations and internal execution</li></ul><p><strong>Financial & Business Ownership</strong></p><ul><li>Own quoting, order management, and gross margin performance for assigned accounts</li><li>Support strategic account planning and identify growth opportunities</li><li>Prepare and deliver program performance and financial reporting</li></ul><p><strong>Cross-Functional Leadership</strong></p><ul><li>Partner with Engineering, Manufacturing, Customer Service, and other teams to drive execution</li><li>Lead cross-functional initiatives to meet customer and operational goals</li><li>Foster a collaborative environment focused on innovation and continuous improvement</li></ul><p><strong>Risk Management & Continuous Improvement</strong></p><ul><li>Identify and mitigate risks across programs and escalate when needed</li><li>Drive improvements in NPI and operational processes</li><li>Lead initiatives to improve efficiency, quality, and customer satisfaction</li></ul>