<p>The Program Manager will lead the planning, execution, and oversight of customer programs within a high-volume manufacturing environment. This role serves as the primary liaison between customers and internal teams, ensuring programs are delivered on time, within budget, and aligned with business objectives.</p><p><br></p><p>This individual will play a key role in driving operational excellence, managing customer relationships, and supporting continued business growth.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Customer &amp; Program Management</strong></p><ul><li>Serve as the primary point of contact for assigned customer accounts</li><li>Manage the full lifecycle of customer programs, including new product introductions (NPI)</li><li>Ensure alignment between customer expectations and internal execution</li></ul><p><strong>Financial &amp; Business Ownership</strong></p><ul><li>Own quoting, order management, and gross margin performance for assigned accounts</li><li>Support strategic account planning and identify growth opportunities</li><li>Prepare and deliver program performance and financial reporting</li></ul><p><strong>Cross-Functional Leadership</strong></p><ul><li>Partner with Engineering, Manufacturing, Customer Service, and other teams to drive execution</li><li>Lead cross-functional initiatives to meet customer and operational goals</li><li>Foster a collaborative environment focused on innovation and continuous improvement</li></ul><p><strong>Risk Management &amp; Continuous Improvement</strong></p><ul><li>Identify and mitigate risks across programs and escalate when needed</li><li>Drive improvements in NPI and operational processes</li><li>Lead initiatives to improve efficiency, quality, and customer satisfaction</li></ul>

<p><strong>Qualifications:</strong></p><p><strong>Required</strong></p><ul><li>Bachelor’s degree in Business, Engineering, or related field</li><li>2+ years of program management, project management, or related experience</li><li>Experience working in manufacturing, contract manufacturing, or OEM environments</li><li>Experience with ERP systems (SAP preferred)</li></ul><p><strong>Preferred</strong></p><ul><li>Master’s degree (MBA or related)</li><li>Exposure to high-volume manufacturing or technology environments</li><li>Bilingual Mandarin skills (plus)</li></ul>

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