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Collections Specialist

Houston, TX
onsite
Temporary to Hire
26.6 - 30.8 USD / Hourly
We are looking for a detail-oriented Collections Specialist to support receivables activities for a growing team in Houston, Texas. This Long-term Contract position is ideal for someone who can manage a large volume of accounts while maintaining accuracy and strong customer communication. The role follows a hybrid schedule with time split between the office and remote work, and it offers the opportunity to contribute to timely cash flow and account resolution. Responsibilities: • Manage outreach and follow-up activities for a high volume of customer accounts to secure timely payment and reduce outstanding balances. • Review account status, billing details, and payment history to identify discrepancies and determine the best collection approach. • Communicate with customers by phone and in writing to resolve past-due balances while maintaining a detail-oriented and service-focused approach. • Use Excel tools such as formulas, pivot tables, and lookup functions to track collection activity, analyze aging trends, and prepare status reports. • Partner with internal teams including billing, customer service, and accounts receivable to investigate issues and support account resolution. • Document collection efforts, customer responses, and payment commitments accurately within accounting and CRM systems. • Apply sound judgment and negotiation skills to address disputes, establish payment arrangements, and escalate complex cases when needed. • Support ongoing process updates and system-related changes as needed while maintaining continuity in daily collections operations.
2026-05-15T00:00:00Z