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2 results for Customer Service Manager in Kapolei, HI

Customer Experience Specialist

Honolulu, HI
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Customer Experience Specialist to support members and customers. This contract position with potential for a permanent opportunity plays an important role in answering benefit and eligibility questions, resolving service concerns, and helping ensure claims-related information is handled accurately and efficiently. The ideal candidate brings strong communication skills, sound judgment, and a customer-first mindset in a fast-paced environment. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. To apply for this role, please call us at 808-531-0800. Responsibilities:• Assist customers through inbound and outbound calls, email, written correspondence, and walk-in interactions while delivering timely, attentive support.• Provide clear guidance on eligibility, benefits, and claim status, helping customers understand available coverage and next steps.• Resolve service issues thoroughly by researching concerns, documenting outcomes, and following through until completion.• Coordinate benefit information with other insurance carriers to support accurate coverage determination and claim handling.• Enter claim-related data and support straightforward claim review and adjudication activities up to Level 2 as needed.• Serve as backup support for claims processing functions during periods of high volume or team coverage needs.• Complete routine administrative work, maintain organized records, and follow established documentation standards and procedures.• Contribute to special assignments and additional operational tasks that support customer service and claims team objectives.
2026-06-04T00:00:00Z

Service Coordinator

Honolulu, HI
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a detail-oriented Service Coordinator to support property operations and accounting activities in Honolulu, Hawaii. This contract-to-permanent opportunity is ideal for someone who can balance administrative responsibilities with financial tracking, tenant support, and vendor coordination in a fast-paced environment. The role will contribute to accurate recordkeeping, timely follow-up on property-related matters, and smooth day-to-day service delivery. Candidates who are organized, communicative, and comfortable working with invoices, lease documentation, and reporting will be well suited for this position. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling us at 808-531-8056. Responsibilities:• Oversee rent payment tracking, follow up on tenant balances, and help address routine account questions or billing discrepancies.• Maintain organized records of recurring costs, open work orders, and unpaid invoices to support complete and accurate financial documentation.• Assist with calculating tenant utility allocations using sub-meter data and prepare supporting backup for chargebacks.• Keep property documentation current, including insurance certificates, sales reporting, percentage rent records, and other financial files.• Create lease abstracts and monitor key lease obligations to help ensure terms are documented and applied correctly.• Support budget planning and forecast updates by compiling vendor agreements, maintenance history, service records, and expense details.• Monitor important property deadlines such as tax-related items, permits, and compliance submissions to help prevent missed requirements.• Prepare business correspondence, reports, memoranda, and related property documents for internal and external distribution.• Coordinate with vendors on service needs, proposal requests, and contract-related administrative tasks for building operations.• Track tenant service concerns, log follow-up activity, and assist with inspections by documenting and monitoring action items through resolution.
2026-06-06T00:00:00Z