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3 results for Customer Service Manager in Kapolei, HI
- Honolulu, HI
- onsite
- Temporary
- 20 - 22 USD / Hourly
- <p>Our renowned Honolulu resort seeks an upbeat and reliable Customer Service Specialist to support our guests across various touchpoints. If you’re passionate about creating memorable visitor experiences on Oahu, we want to hear from you. Preference is given to Hawaii residents due to on-site work requirements. Please call us at 808-531-0800 to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Answer guest questions and provide information about resort amenities and local attractions</li><li>Handle phone and in-person reservation requests, modifications, and confirmations</li><li>Resolve guest concerns with empathy and professionalism</li><li>Collaborate with housekeeping, maintenance, and management to address special requests</li><li>Assist with check-in/check-out processes at the front desk as needed</li><li>Maintain accurate records of all guest interactions</li><li>Deliver exceptional customer service in all interactions</li></ul><p><br></p>
- 2026-04-10T00:00:00Z
- Honolulu, HI
- onsite
- Temporary
- 19.95 - 23.1 USD / Hourly
- <p>We are looking for a Customer Service Representative to support a fast-paced transport operation in Honolulu, Hawaii. This Contract position is ideal for someone who enjoys assisting customers, managing front-line service interactions, and helping create a smooth and welcoming experience. The role requires strong communication, attention to detail, and the ability to handle questions, documentation, and service concerns effectively. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling us at 808-531-0800.</p><p><br></p><p>Responsibilities:</p><p>• Welcome customers upon arrival and guide them through the check-in process with a courteous and attentive approach.</p><p>• Review identification, booking details, and related information to confirm accuracy and update records correctly in company systems.</p><p>• Respond to questions about available services, site amenities, and local points of interest while providing helpful day-to-day support.</p><p>• Address customer concerns promptly, work toward practical solutions, and involve leadership when an issue requires escalation.</p><p>• Observe the surrounding area to help maintain a secure environment and report safety risks or unusual activity immediately.</p><p>• Coordinate with internal teams to help ensure service areas, rooms, or facilities are prepared and maintained for customer use.</p><p>• Recognize appropriate opportunities to recommend additional services or amenities that improve the customer experience.</p><p>• Keep organized and accurate records of arrivals, departures, service interactions, and incidents as needed.</p>
- 2026-04-20T00:00:00Z
- Honolulu, HI
- onsite
- Temporary
- 19.95 - 23.1 USD / Hourly
- We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Honolulu, Hawaii. In this role, you will be the first point of contact for customers, ensuring a seamless and positive experience. This position is ideal for individuals who thrive in fast-paced environments and enjoy interacting with people from diverse backgrounds.<br><br>Responsibilities:<br>• Welcome customers warmly and assist them with the check-in process while adhering to company policies and procedures.<br>• Verify identification and reservation details, ensuring accurate documentation in the system.<br>• Respond to customer questions and provide information about services, amenities, and nearby attractions.<br>• Address complaints or concerns with efficiency, escalating complex issues to management when necessary.<br>• Monitor the environment to ensure safety and report any suspicious activity or hazards.<br>• Work closely with other departments to ensure that rooms and facilities are prepared to meet customer expectations.<br>• Promote additional services or amenities to enhance customer satisfaction and contribute to revenue growth.<br>• Keep detailed records of customer interactions, check-in and check-out transactions, and any incidents that occur.
- 2026-04-20T00:00:00Z