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2 results for Customer Service Manager in Kapolei, HI

Customer Service Representative (CSR)

Honolulu, HI
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half is seeking a professional and customer-focused Customer Service Representative (CSR) to support a growing financial services organization in Honolulu. This role is responsible for providing exceptional customer service, handling inbound and outbound phone calls, assisting clients with account inquiries, and maintaining accurate records. The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to thrive in a fast-paced office environment. Preference will be given to Hawaii residents due to onsite interviewing and work requirements. Qualified candidates are encouraged to submit their resume for consideration. Please call Kenji Nakano at 808-452-0265 to submit your resume and learn more about this opportunity. Responsibilities<ul><li>Answer and manage a high volume of inbound and outbound telephone calls professionally and efficiently.</li><li>Assist clients with inquiries related to financial products, services, accounts, and transactions.</li><li>Provide accurate information and resolve customer concerns in a timely manner.</li><li>Document customer interactions and update account information within company systems.</li><li>Process customer requests, forms, and service-related transactions.</li><li>Collaborate with internal departments to ensure prompt issue resolution.</li><li>Maintain confidentiality of sensitive customer and financial information.</li><li>Follow established company policies, procedures, and compliance requirements.</li><li>Support general administrative and customer service functions as needed.</li></ul>
2026-07-18T00:00:00Z

Call Center Specialist

Honolulu, HI
onsite
Temporary / Contract
21 - 25 USD / Hourly
We are looking for a Call Center Specialist to support customer communication operations for a transport organization in Honolulu, Hawaii. This Long-term Contract position is ideal for someone who enjoys delivering responsive service, handling high-volume inbound inquiries, and keeping daily office activities organized. The role also includes coordinating with vendors and contributing to outreach and marketing-related efforts while maintaining a detail-oriented customer experience. To apply for this role, please call us at 808-531-0800. Responsibilities:• Respond to incoming customer calls promptly and provide accurate, courteous assistance related to services, requests, and general inquiries.• Document interactions clearly in customer service systems and maintain organized records to support efficient follow-up.• Place outbound calls when needed to confirm information, resolve open issues, or communicate service-related updates.• Support marketing and outreach initiatives by helping coordinate campaign-related tasks and tracking communications.• Communicate with external vendors to relay information, confirm details, and help ensure timely completion of assigned activities.• Perform routine administrative work such as data entry, file maintenance, email correspondence, and preparation of basic reports using Microsoft Office tools.• Escalate complex customer concerns to the appropriate team members and follow through to help achieve resolution.• Maintain accuracy while managing multiple priorities in a fast-paced call center environment.
2026-07-28T00:00:00Z