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1 result for Product Support Specialist in Kansas City, MO
- Shawnee Mission, KS
- onsite
- Temporary / Contract
- 19 - 19 USD / Hourly
- <p>We are looking for a Customer Experience Specialist to support customers and internal partners by handling questions, resolving concerns, and ensuring each interaction is handled with professionalism and care. This <strong>Long-term Contract</strong> position is based in Overland Park, Kansas, and is ideal for someone who enjoys creating positive customer experiences while working in a fast-paced service environment. The role combines customer communication, account support, and administrative coordination, with a strong focus on accuracy, responsiveness, and continuous improvement.</p><p><br></p><p>Responsibilities:</p><p>• Build strong relationships with customers, clients, merchants, and internal teams to deliver a high-quality service experience and encourage continued program engagement.</p><p>• Respond to inquiries, concerns, and service requests through phone and email while providing clear information and timely follow-up.</p><p>• Calm difficult situations with professionalism, resolve routine issues directly, and direct complex or unresolved matters to advanced support teams or leadership when needed.</p><p>• Document conversations, issues, and outcomes thoroughly in the company system to maintain accurate service records.</p><p>• Complete daily operational work such as preparing billings, updating accounts and user profiles, processing onboarding activities, and sending approvals or confirmation messages.</p><p>• Support program communications by creating and distributing launch-related announcements and other customer-facing updates as assigned.</p><p>• Meet established performance expectations, including service levels, quality standards, and productivity goals set by the department.</p><p>• Take part in training sessions, team discussions, and feedback meetings to strengthen service delivery and identify opportunities for process improvement.</p><p>• Partner with leadership and colleagues to share client feedback, contribute to business review discussions, and help develop action plans that improve satisfaction and program results.</p><p>• Assist with documenting procedures and offering input during new program implementations or other operational changes to support a smooth customer experience.</p>
- 2026-06-22T00:00:00Z