2 results for Desktop Support Analyst in Kansas City Mo
Help Desk Analyst II<p>We are seeking a skilled and customer-focused <strong>Help Desk Tier 2 Technician</strong> to provide high-quality technical support and white-glove customer service. This role is responsible for resolving escalated IT issues, managing IT assets, supporting onboarding/off-boarding processes, and maintaining critical systems such as SharePoint, JIRA, and Office 365. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment while ensuring a seamless end-user experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Technical Support & White-Glove Customer Service</strong></p><ul><li>Provide Tier 2 technical support, including troubleshooting hardware, software, and network issues.</li><li>Deliver white-glove IT support for executives and VIP users, ensuring a seamless and professional experience.</li><li>Serve as an escalation point for Tier 1 support, resolving complex technical issues in a timely manner.</li><li>Maintain a high level of customer service and professionalism, ensuring excellent communication and issue resolution.</li></ul><p><strong>User Management & IT Operations</strong></p><ul><li><strong>Onboarding & Offboarding</strong>: Configure new user accounts, provision/deprovision hardware and software, and ensure security compliance.</li><li><strong>Asset Management</strong>: Track, maintain, and manage IT assets, including laptops, mobile devices, and peripherals.</li><li><strong>Office 365 Administration</strong>: Manage user accounts, permissions, email configurations, and troubleshoot issues related to O365 applications.</li><li><strong>JIRA Administration</strong>: Create and manage tickets, workflows, and reports while ensuring proper tracking of IT support requests.</li><li><strong>SharePoint Support</strong>: Assist in the administration, troubleshooting, and user support of SharePoint sites and permissions.</li></ul><p><strong>Process Improvement & Documentation</strong></p><ul><li>Document troubleshooting steps, common issues, and best practices in a knowledge base.</li><li>Contribute to IT process improvements, automation, and efficiency enhancements.</li><li>Assist with IT projects, including system upgrades, migrations, and deployments.</li></ul>Database Administrator<p><strong>Position: Database Analyst / Database Administrator -- Direct Hire, Permanent</strong></p><p><strong>Location: Kansas City, MO -- Fully Onsite</strong></p><p><strong>Salary: up to $70K base annual salary + OUTSTANDING benefits package</strong></p><p> </p><p><strong>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</strong></p><p> </p><p>Unlock the next chapter in your professional journey as an <strong>IT Database Administrator / Database Analyst. </strong>Our client is on the hunt for a dynamic, detail-oriented centralizer of data excellence. If you’re passionate about optimizing performance, driving data security, and building the backbone of systems that keep organizations thriving, this is YOUR chance to shine. Join one of the most stable organizations where a terrific work life balance meets meaningful impact. Whether you’re a technical wizard downshifting in your career or an eager up-skiller ready to absorb and grow, your skills and ambition belong here!</p><p> </p><p><strong>What You’ll Do:</strong></p><p>Your scope as an <strong>IT Database Administrator / Data Analyst</strong> is vast and exciting. You won’t just maintain databases – you’ll transform data into action plans and innovation opportunities. Here’s a glimpse of your role:</p><ul><li> Support <strong>cutting-edge data infrastructure</strong> through database installation, configuration, and expert guidance.</li><li><strong>Design and implement</strong> transformative database schemas, creating efficiency and scalability.</li><li>Harness your optimization skills to <strong>monitor performance</strong>, reduce bottlenecks, and troubleshoot fast.</li><li>Implement backup and security measures – because data integrity and disaster recovery are non-negotiable here.</li><li>Team up with peers and stakeholders to craft <strong>proven compliance frameworks and audits</strong>.</li></ul><p><strong>What YOU Bring to the Table:</strong></p><p>Our client is seeking agile problem solvers who hunger for knowledge. Strong foundations in IT concepts will ensure your success, along with:</p><ul><li><strong>SQL Server Database Installation and Configuration</strong></li><li><strong>SQL Server Database Design and Implementation</strong></li><li><strong>SQL Server Performance Monitoring and Tuning</strong></li></ul><p> <strong>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. *** </strong></p>