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2 results for Customer Service Manager in Janesville, WI
- Middleton, WI
- remote
- Temporary / Contract
- 19 - 22 USD / Hourly
- <p>We are looking for a Customer Service Representative to support a high-tech pharm/biotech environment in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order-related requests, and handling a steady flow of inbound and outbound communication. The role requires a service-focused, detail-oriented individual who can provide accurate information, resolve routine issues, and maintain a positive experience across each interaction.</p><p><br></p><p><strong>**REMOTE BUT MUST BE IN MADISON, WI AREA TO BE CONSIDERED**</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls and messages with clarity and a solutions-oriented approach.</p><p>• Place outbound calls as needed to follow up on requests, confirm details, and provide updates on service or order status.</p><p>• Enter customer orders and related information into internal systems with a high level of accuracy and attention to detail.</p><p>• Address questions, concerns, and basic service issues by gathering information and guiding customers toward timely resolution.</p><p>• Maintain clear records of customer interactions, order activity, and follow-up actions to support consistent service delivery.</p><p>• Coordinate with internal teams when requests require additional research, escalation, or cross-functional support.</p><p>• Manage a high volume of interactions while meeting quality expectations and preserving a positive customer experience.</p>
- 2026-05-19T00:00:00Z
- Madison, WI
- onsite
- Temporary / Contract
- 20 - 21 USD / Hourly
- <p>We are looking for a dedicated Bilingual Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a vital role in delivering exceptional service to customers by addressing their inquiries and concerns with professionalism and efficiency. This position requires fluency in Spanish and English to effectively communicate with a diverse client base.</p><p><br></p><p><strong>*Fully ONSITE and must be Bilingual in Spanish*</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond promptly and professionally to inbound customer inquiries via phone, ensuring customer satisfaction.</p><p>• Handle both inbound and outbound calls to address customer needs and provide accurate information.</p><p>• Assist customers in resolving issues, answering questions, and providing guidance on services offered.</p><p>• Document customer interactions and maintain accurate records in the system.</p><p>• Collaborate with team members to ensure seamless service delivery and problem resolution.</p><p>• Identify and escalate complex issues to appropriate departments for further support.</p><p>• Follow established protocols and procedures to maintain high-quality service standards.</p><p>• Utilize bilingual skills to communicate effectively with Spanish-speaking customers.</p><p>• Provide feedback to improve customer service processes and enhance the overall experience.</p>
- 2026-05-08T00:00:00Z