<p>We are seeking an experienced <strong>Senior Systems Administrator</strong> to manage, maintain, and optimize our enterprise IT infrastructure. This role is ideal for a highly skilled professional who thrives in hands-on technical work, enjoys solving complex problems, and can ensure the reliability and security of critical systems across on-premises and cloud environments.</p><p>You will play a key role in maintaining servers, storage, virtualization, backups, and enterprise applications, while collaborating with cross-functional teams to implement and improve IT operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install, configure, and maintain <strong>Windows Server and Linux systems</strong></li><li>Administer and troubleshoot <strong>Active Directory, DNS, DHCP, and Group Policy</strong></li><li>Manage <strong>virtualization platforms</strong> (VMware, Hyper-V, or similar)</li><li>Maintain and monitor <strong>storage, backup, and disaster recovery systems</strong></li><li>Support <strong>enterprise applications</strong> and ensure seamless integration with infrastructure</li><li>Collaborate with network, security, and cloud teams to implement <strong>end-to-end solutions</strong></li><li>Monitor system performance, perform capacity planning, and optimize server resources</li><li>Maintain <strong>technical documentation, SOPs, and system diagrams</strong></li><li>Mentor junior administrators and provide guidance on best practices</li><li>Respond to escalated Tier 2/3 support issues and ensure timely resolution</li></ul><p><br></p>
<p>We are looking for a <strong>Senior Systems Engineer</strong> to design, implement, and maintain enterprise-level IT infrastructure. This role is ideal for an experienced engineer who thrives in complex environments, enjoys solving challenging technical problems, and can lead projects while mentoring junior staff.</p><p>You will ensure the reliability, performance, and security of our servers, virtualization platforms, cloud resources, and enterprise applications, playing a critical role in supporting our business operations.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, deploy, and maintain <strong>Windows and Linux server environments</strong></li><li>Manage and support <strong>virtualization platforms</strong> (VMware, Hyper-V, or similar)</li><li>Configure, monitor, and maintain <strong>storage, backup, and disaster recovery systems</strong></li><li>Administer and troubleshoot <strong>Active Directory, Group Policy, and enterprise applications</strong></li><li>Collaborate with network, security, and cloud teams to implement integrated solutions</li><li>Lead projects for <strong>system upgrades, migrations, and infrastructure deployments</strong></li><li>Develop and maintain <strong>technical documentation, SOPs, and architecture diagrams</strong></li><li>Participate in <strong>capacity planning, performance tuning, and security hardening</strong></li><li>Mentor junior systems engineers and provide guidance on best practices</li><li>Respond to escalated system issues and provide Tier 2/3 support</li></ul><p><br></p>
<p>We are seeking a <strong>Senior Network Administrator</strong> to own the stability, performance, and security of our enterprise network infrastructure. This role is ideal for a hands-on network professional who enjoys day-to-day operations while also contributing to architecture decisions, process improvement, and mentoring junior staff.</p><p>You will play a key role in maintaining highly available network systems across multiple locations and ensuring secure, reliable connectivity for mission-critical business operations.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Administer and support <strong>enterprise LAN, WAN, and WLAN</strong> environments</li><li>Configure, maintain, and troubleshoot <strong>routers, switches, firewalls, and VPNs</strong></li><li>Manage <strong>routing and switching protocols</strong> (OSPF, BGP, VLANs, STP)</li><li>Administer <strong>firewall rules, NAT, VPN tunnels, and access controls</strong></li><li>Monitor network health and performance; proactively identify and resolve issues</li><li>Lead network upgrades, expansions, and hardware refresh initiatives</li><li>Coordinate with ISPs, vendors, and service providers for circuit management and escalation</li><li>Develop and maintain <strong>network documentation, diagrams, and SOPs</strong></li><li>Provide guidance and mentoring to junior network administrators or support staff</li><li>Participate in on-call rotation and support after-hours maintenance as needed</li><li>Collaborate with security, systems, and cloud teams on cross-functional initiatives</li></ul><p><br></p>
<p>We’re seeking an <strong>IT Business Analyst</strong> to serve as the bridge between business stakeholders and technical teams. In this role, you’ll work closely with users, product owners, and engineers to understand business needs, translate them into clear technical requirements, and help deliver technology solutions that drive efficiency and value.</p><p>This is an ideal opportunity for someone who enjoys problem-solving, process improvement, and working across both business and IT teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Partner with business stakeholders to gather, analyze, and document functional and technical requirements</li><li>Translate business needs into clear user stories, workflows, and specifications for development teams</li><li>Facilitate stakeholder interviews, workshops, and requirements-gathering sessions</li><li>Support the full SDLC, including design, development, testing, and implementation</li><li>Assist with UAT planning, test case creation, and validation of delivered solutions</li><li>Analyze current processes and recommend system or workflow improvements</li><li>Collaborate with developers, QA, and product teams to ensure requirements are understood and delivered accurately</li><li>Create and maintain documentation such as process flows, data mappings, and business rules</li><li>Act as a liaison between technical teams and non-technical users, ensuring clear communication throughout projects</li></ul><p><br></p>
We are looking for an experienced Systems Engineer to join our team in Jacksonville, Florida. This role requires a skilled individual with attention to detail to analyze customer needs, design system solutions, and ensure seamless integration. You will play a key part in driving technical excellence and delivering high-quality outcomes for our clients.<br><br>Responsibilities:<br>• Generate requirements traceability matrices based on customer specifications, statements of work, or other documentation.<br>• Design system architecture solutions by leveraging a broad understanding of hardware and software capabilities.<br>• Provide project updates and address engineering issues during Systems Engineering Technical Review events and In-Progress Reviews.<br>• Conduct both early-stage testing on pre-release products and on-site testing at customer locations.<br>• Oversee the installation and testing processes at customer sites, providing regular status reports.<br>• Collaborate with the marketing team to develop accurate and detailed technical proposals and responses to Requests for Information (RFIs).<br>• Estimate the level of effort required for training device development based on customer needs.<br>• Ensure the proper handling and safekeeping of government-furnished equipment and materials.<br>• Perform additional tasks as required to support project and organizational goals.
<p><strong>About the Role</strong></p><p>We’re seeking a <strong>Senior Help Desk Analyst</strong> to serve as a technical escalation point and mentor for our support team. This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex technical problems, and takes pride in delivering exceptional end-user support.</p><p>You’ll play a key role in maintaining system reliability, improving support processes, and ensuring a high-quality experience for internal users and stakeholders.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a Tier II/III escalation point for complex desktop, application, and infrastructure issues</li><li>Diagnose and resolve issues related to Windows/macOS, Microsoft 365, networking, VPNs, and endpoint security</li><li>Support user onboarding/offboarding, including account provisioning and access management</li><li>Troubleshoot hardware, software, and peripheral issues across enterprise environments</li><li>Document solutions, procedures, and known issues to improve knowledge base and reduce repeat tickets</li><li>Mentor junior help desk staff and provide guidance on troubleshooting best practices</li><li>Collaborate with infrastructure, security, and application teams to resolve cross-functional issues</li><li>Monitor ticket queues, ensure SLA adherence, and help drive continuous process improvement</li></ul><p><br></p>
We are looking for a skilled Business Analyst to join our team in Jacksonville, Florida. In this role, you will collaborate with IT and business stakeholders to support distribution processes, analyze requirements, and contribute to the optimization of warehouse management systems. This position offers the opportunity to work on impactful projects while providing ongoing system support and training.<br><br>Responsibilities:<br>• Collaborate with distribution stakeholders to gather and analyze requirements to design effective warehouse management system solutions.<br>• Create detailed documentation and designs for warehouse management systems, focusing on usability and process efficiency.<br>• Conduct rigorous system testing to ensure accuracy, functionality, and optimal performance before deployment.<br>• Develop comprehensive training materials and deliver training sessions for business users on new system functionalities.<br>• Provide continuous support and maintenance for warehouse management systems, including troubleshooting and implementing updates.<br>• Participate in cross-functional initiatives and larger-scale projects, working closely with IT teams and business stakeholders.<br>• Offer production support to multiple distribution centers, including participating in the on-call support schedule.<br>• Assist in the reengineering or design of business processes to improve operational efficiency.
<p>We are seeking a <strong>Business Analyst</strong> with strong <strong>SQL skills</strong> to support data-driven decision-making. This role partners closely with technical and business stakeholders to gather requirements, analyze data, and translate business needs into actionable insights.</p>
<p>We are seeking a <strong>Network Engineer</strong> to design, support, and optimize enterprise network infrastructure. This role is hands-on and ideal for someone who enjoys troubleshooting complex network issues, improving performance, and ensuring secure, reliable connectivity across on-prem and cloud environments.</p><p>You’ll work closely with systems, security, and application teams to support business-critical operations.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, implement, and support <strong>LAN, WAN, and WLAN</strong> environments</li><li>Configure and troubleshoot <strong>routers, switches, firewalls, and VPNs</strong></li><li>Support <strong>routing and switching protocols</strong> (OSPF, BGP, EIGRP, VLANs, STP)</li><li>Manage <strong>firewall policies, NAT, and network security controls</strong></li><li>Monitor network performance and resolve connectivity issues</li><li>Support network upgrades, expansions, and hardware refresh projects</li><li>Work with vendors and service providers to resolve circuit and hardware issues</li><li>Maintain network documentation, diagrams, and standard operating procedures</li><li>Participate in on-call or after-hours support as needed</li></ul><p><br></p>
<p>We are seeking a <strong>Cloud Engineer</strong> to design, build, and support scalable, secure cloud infrastructure. This role will work closely with DevOps, security, and application teams to deliver reliable cloud solutions across production and non-production environments.</p><p>The ideal candidate has hands-on experience with <strong>Azure</strong>, strong troubleshooting skills, and a passion for automation and cloud best practices.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, deploy, and maintain cloud infrastructure using <strong>Azure</strong></li><li>Build and support <strong>cloud-native services</strong>, networking, and security components</li><li>Implement <strong>Infrastructure as Code (IaC)</strong> using Terraform, ARM, or CloudFormation</li><li>Monitor system performance, availability, and cost optimization</li><li>Troubleshoot cloud infrastructure and application issues in production environments</li><li>Collaborate with DevOps and application teams on CI/CD pipelines</li><li>Support cloud security best practices including IAM, networking, and encryption</li><li>Document architectures, configurations, and operational procedures</li></ul>
We are looking for an experienced Business Analyst to join our team in Jacksonville, Florida. The ideal candidate will have a strong background in Oracle applications and technology, paired with excellent problem-solving skills and the ability to collaborate across departments. This role requires someone who can deliver innovative solutions to enhance business processes and support operational efficiency.<br><br>Responsibilities:<br>• Partner with organizational leaders to prioritize tasks, projects, and process improvements.<br>• Implement enhancements and changes to existing business processes to drive operational efficiency.<br>• Collaborate with internal teams and external vendors, both locally and globally, to optimize business systems.<br>• Analyze current and future business needs to develop solutions that integrate various operations seamlessly.<br>• Investigate user-reported issues and coordinate with support teams to resolve them effectively.<br>• Participate in audits and provide assistance as needed to ensure compliance.<br>• Manage Oracle Cloud integrations, including creating or modifying integrations based on business requirements.<br>• Utilize Oracle Fusion extensions to write or modify scripts and customize applications.<br>• Maintain and manage data tables and logic within Oracle environments to support business functions.<br>• Perform other duties as assigned to support the organization's objectives.
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
We are looking for a skilled Business Analyst to join our team on a long-term contract in Jacksonville, Florida. In this role, you will be instrumental in bridging business needs with technical solutions, focusing on D365 Finance & Operations to enhance processes across Finance, Supply Chain, and Operations. Your expertise in requirements gathering, data validation, and Agile methodologies will ensure the delivery of impactful solutions.<br><br>Responsibilities:<br>• Conduct workshops and interviews to gather and refine functional and non-functional requirements.<br>• Document business processes, use cases, and user stories with clear acceptance criteria.<br>• Collaborate with stakeholders to prioritize product backlogs and align scope with business goals.<br>• Analyze and recommend features and configurations within D365 Finance & Operations to address business challenges.<br>• Work closely with technical teams to perform fit-gap analysis and design effective solutions.<br>• Oversee data migration, integration processes, and master data management within D365.<br>• Validate and reconcile data using SQL queries to ensure accuracy across different environments.<br>• Create and maintain detailed documentation, including business requirement documents, functional requirement documents, and process maps.<br>• Support sprint activities such as planning, reviews, and retrospectives while managing defect triage.<br>• Monitor performance metrics and propose process improvements to enhance operational efficiency.
<p>Our client is seeking an experienced <strong>Network Engineer</strong> with strong hands-on experience supporting and maintaining Cisco network environments. This role will focus heavily on Cisco routing, switching, firewalls, and network security. You’ll join a collaborative IT team supporting enterprise infrastructure, troubleshooting complex issues, and implementing network improvements.</p>
<p>We are seeking a skilled <strong>Application Support Engineer</strong> with hands-on experience in <strong>Salesforce</strong>, <strong>Oracle</strong>, or similar enterprise application environments. This role focuses on supporting, troubleshooting, and optimizing the applications that power our organization. You will work closely with end users, technical teams, and vendors to resolve issues, ensure system stability, and maintain seamless application functionality across business units.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2/Tier 3 support for enterprise applications, including Salesforce, Oracle Cloud, SIS platforms, or third-party integrated systems</li><li>Diagnose and resolve application issues involving configuration, workflows, permissions, integrations, and system performance</li><li>Collaborate with cross-functional teams to support and enhance system functionality</li><li>Monitor and maintain data integrity, perform routine audits, and participate in cleanup initiatives</li><li>Work with APIs, middleware tools, or integration platforms to troubleshoot system-to-system communication</li><li>Assist with application upgrades, patching cycles, and regression testing</li><li>Support the creation, modification, and maintenance of automations, workflows, and forms in Salesforce, Oracle, or related systems</li><li>Document support processes, troubleshooting steps, known issues, and application configurations</li><li>Communicate updates, issues, and timelines to stakeholders in a clear and professional manner</li><li>Participate in ongoing improvements to application performance, user experience, and reliability</li></ul><p><br></p>
<p>We are looking for an experienced Application Support Engineer to join our clients team in North Florida. In this role, you will be responsible for maintaining and optimizing system integrations between administrative platforms and third-party tools, ensuring seamless data exchanges and functionality. This is a Contract to permanent position, offering an exciting opportunity to collaborate with technical teams and stakeholders to enhance system performance.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve integration issues across administrative systems, including student and departmental platforms.</p><p>• Provide advanced technical support for integrations involving both cloud-based and on-premise systems, such as Salesforce and Oracle Integration Cloud.</p><p>• Monitor and optimize data exchanges and system interoperability, escalating complex challenges when necessary.</p><p>• Configure and document middleware, APIs, and data connectors to ensure secure and reliable integrations.</p><p>• Plan and oversee upgrades and enhancements to integrated platforms, addressing dependencies and downstream effects.</p><p>• Develop and troubleshoot automation workflows to meet evolving business and academic requirements.</p><p>• Coordinate and support Salesforce platform updates, ensuring compatibility with customizations and integrations.</p><p>• Create and maintain workflows within Salesforce to enhance institutional processes and resolve issues.</p><p>• Communicate the status of system enhancements, upgrades, and open issues to campus stakeholders.</p><p>• Perform additional duties as assigned by leadership, contributing to the overall success of the technology team.</p>
