We are looking for a skilled Systems Administrator to join our team on a long-term contract basis in Jacksonville, Florida. In this role, you will manage and maintain system operations, ensuring high performance and reliability across various platforms. This is an excellent opportunity to work with cutting-edge technologies while supporting critical organizational functions.<br><br>Responsibilities:<br>• Manage and maintain cloud infrastructure, ensuring optimal performance and scalability.<br>• Administer and troubleshoot Active Directory to support user access and security requirements.<br>• Oversee the configuration and maintenance of Microsoft Office 365 applications.<br>• Provide support for phone systems, resolving any technical issues in a timely manner.<br>• Ensure the smooth operation of Windows 11 environments, including updates and patches.<br>• Monitor and manage Amazon Web Services (AWS) resources to support business needs.<br>• Collaborate with other IT professionals to implement system improvements and upgrades.<br>• Create and maintain comprehensive documentation for systems and processes.<br>• Perform regular system health checks and monitor for potential issues.<br>• Respond to and resolve technical support tickets with efficiency and professionalism.
<p><strong>About the Role:</strong></p><p> We are seeking a <strong>Cloud Systems Administrator</strong> with strong experience in hybrid and cloud-first environments. The ideal candidate will manage and optimize cloud-based infrastructure while ensuring seamless integration with on-premises systems. You’ll play a critical role in maintaining secure, scalable, and resilient platforms that support business operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Administer and support cloud environments (Azure, AWS, or GCP), including compute, storage, and identity services.</li><li>Implement and manage hybrid infrastructure, connecting on-prem systems with cloud solutions.</li><li>Maintain Active Directory, Azure AD, and identity management services.</li><li>Automate provisioning, monitoring, and scaling using scripting tools (PowerShell, Bash, or Python).</li><li>Ensure system reliability through monitoring, patching, and disaster recovery planning.</li><li>Apply security best practices, including IAM policies, RBAC, encryption, and compliance standards.</li><li>Collaborate with DevOps, networking, and security teams to support modern deployments.</li><li>Maintain detailed documentation of configurations, processes, and architectural designs.</li></ul><p><br></p>
<p>We’re looking for a hands-on, versatile <strong>Network & Systems Administrator</strong> with strong virtualization and networking experience to join our growing team. This role is ideal for a well-rounded IT professional eager to work across a broad range of technologies in a dynamic environment.</p><p><br></p><p>You'll be responsible for designing, building, and maintaining core infrastructure — with a particular focus on <strong>VMware virtualization</strong>, <strong>networking fundamentals</strong>, and <strong>enterprise storage systems</strong>. If you're comfortable spinning up virtual servers from the ground up, assigning vCPUs and virtual networks, managing firewalls, and ensuring storage performance and availability — we want to talk to you.</p><p>W</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Set up, configure, and manage virtualized server environments (VMware).</li><li>Build and maintain virtual and physical servers, assigning virtual CPUs and configuring virtual networking.</li><li>Install, configure, and support firewalls, routers, switches, and VPNs.</li><li>Troubleshoot and manage LAN/WAN/SD-WAN infrastructure and IP addressing/subnetting.</li><li>Provide Tier 3 technical support and system troubleshooting across hardware, applications, and office equipment.</li><li>Administer and maintain SAN, NAS, and DAS storage systems.</li><li>Manage and support authentication systems like Active Directory, Okta, and RADIUS.</li><li>Monitor and maintain security systems including firewalls, antivirus, and intrusion detection.</li><li>Oversee system backups, disaster recovery, and business continuity processes.</li><li>Ensure infrastructure compliance with HIPAA, PCI, and internal security standards.</li><li>Support and manage Microsoft 365, Azure AD, and Entra environments.</li><li>Collaborate with vendors for technology procurement and implementation.</li><li>Stay current with emerging technologies, vulnerabilities, and best practices.</li></ul>
<p>We are offering an employment opportunity for a Systems Analyst, located in Jacksonville, Florida. As a Systems Analyst, you will play a crucial role in gathering information from various sources, analyzing this data to make informed decisions. You will also be responsible for maintaining and troubleshooting our PeopleSoft application, collaborating closely with our team and business function users. </p><p><br></p><p>Responsibilities</p><p>• Gather and analyze information from multiple sources to aid decision-making processes</p><p>• Utilize standard IS methodologies in designing solutions for business needs within a defined scope</p><p>• Provide production support for PeopleSoft customers, involving maintenance and development of application modules and interfaces</p><p>• Enhance, fix, and customize our PeopleSoft application using PeopleTools and other development tools</p><p>• Work directly with end users to understand requirements, designing technical solutions that align with business needs and application architecture</p><p>• Collaborate closely with management or senior analysts to ensure alignment with departmental practices</p><p>• Maintain strong written and oral communication skills and utilize them in working with business functional users to comprehend business requirements for system development and modifications</p><p>• Perform report development for end users</p><p>• Maintain a focus on performance tuning and integration tools, utilization of application engine, SQR, component interface, application design and PeopleCode tools.</p>
<p><br></p><p><br></p><p><strong>Position: Systems Analyst</strong></p><p><strong>Location: Jacksonville, Florida</strong></p><p>We are seeking a talented Systems Analyst to join our team in Jacksonville, Florida. This role demands strong technical expertise, excellent communication skills, and a proactive approach to delivering high-quality solutions within specified timelines. The ideal candidate will have experience with Oracle, PL/SQL, Unix, and related technologies, and be eager to learn and adapt to new tools and processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Collaborate effectively with team members, clients, and managers to ensure clear communication and alignment on project goals.</li><li>Utilize knowledge of Unix, Oracle, and support functions to address technical challenges and deliver solutions.</li><li>Provide production support by identifying and resolving operational, data, and environment-related issues.</li><li>Analyze requirements and related documentation to develop actionable insights and solutions.</li><li>Regularly update functional managers or team leads on project progress and any potential roadblocks.</li><li>Troubleshoot technical issues methodically and efficiently to minimize downtime.</li><li>Adapt to new technologies and business processes to continuously improve performance.</li><li>Contribute as a team player by sharing knowledge and supporting colleagues in achieving shared objectives.</li><li>Ensure adherence to organizational processes and best practices in system management.</li></ul><p><br></p>
We are seeking a skilled and experienced System Administrator to join a dynamic IT team supporting a diverse mix of technologies and acting as a key escalation point for the help desk. This is a customer-focused role where you’ll be expected to bring deep technical knowledge, a collaborative mindset, and a passion for solving complex problems. The ideal candidate brings strong experience across Windows environments, virtualization, cloud platforms, and network technologies, along with a natural ability to communicate clearly and effectively in a fast-paced team setting. <br> What You'll Be Doing: Configure and support WAN and LAN infrastructure Manage and maintain Microsoft server operating systems and applications Support and administer virtualization platforms [Hyper-V, VMware, etc.] Administer and troubleshoot Microsoft 365 environments Support endpoint protection and network security tools Oversee backup and disaster recovery platforms Lead investigations and resolution of escalated issues or project tasks Prioritize and manage multiple technical support requests efficiently Recommend improvements to systems or applications to boost performance and reliability Monitor network and infrastructure health to ensure uptime and performance Document configurations, procedures, and troubleshooting guides
<p>We are seeking a Business Analyst to support application development initiatives by gathering, analyzing, and documenting business requirements and translating them into functional specifications. This role will work closely with business stakeholders, developers, and QA teams to ensure solutions meet business objectives while aligning with technical capabilities. The BSA will support the full software development lifecycle (SDLC), including requirements gathering, process mapping, testing support, and production validation for new and existing applications.</p>
<p>Cloud Network Security Engineer</p><p><br></p><p><strong>About the Role:</strong></p><p>We are seeking a highly skilled Cloud Network Security Engineer to join our dynamic team. The ideal candidate will have a strong background in cloud security, network engineering, and compliance frameworks, with a focus on Linux, PowerShell, and PCI compliance. This role will involve designing, implementing, and maintaining robust security measures to protect our cloud infrastructure and data.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Design, implement, and manage cloud network security solutions, including firewalls, intrusion detection/prevention systems (IDS/IPS), and virtual private networks (VPNs).</li><li>Configure and maintain network security devices and software.</li><li>Monitor network traffic for security threats and anomalies.</li><li>Respond to security incidents and conduct incident investigations.</li><li>Develop and maintain security policies, procedures, and standards.</li><li>Ensure compliance with industry regulations, such as PCI DSS.</li><li>Collaborate with development, operations, and other teams to identify and mitigate security risks.</li><li>Stay up-to-date with emerging security threats and technologies.</li></ul><p><strong>Required Qualifications:</strong></p><ul><li>Bachelor's degree in computer science, information technology, or a related field.</li><li>3+ years of experience in network security engineering. </li><li>Strong knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their security features.</li><li>Expertise in Linux operating systems and command-line interfaces.</li><li>Proficiency in PowerShell scripting.</li><li>Understanding of network protocols (TCP/IP, HTTP, DNS, etc.).</li><li>Experience with security tools and technologies (e.g., firewalls, IDS/IPS, VPNs, SIEM).</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Certifications such as Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), or Certified Ethical Hacker (CEH). </li><li>Experience with PCI and SOC II compliance and security standards.</li><li>Knowledge of container technologies (e.g., Docker, Kubernetes).</li><li>Experience with automation and orchestration tools (e.g., Ansible, Terraform).</li></ul><p><br></p>
We are looking for an experienced HubSpot Consultant to join our team in Jacksonville, Florida. In this long-term contract position, you will play a pivotal role in optimizing HubSpot systems to enhance business operations. This role requires expertise in CRM management, automation, reporting, and system integrations to ensure seamless workflows and data accuracy.<br><br>Responsibilities:<br>• Serve as the primary administrator for HubSpot, managing its core functionalities including Sales and Marketing hubs.<br>• Design and implement automation processes to streamline business operations and improve efficiency.<br>• Create and maintain custom reports to monitor performance and track key metrics.<br>• Ensure the accuracy and integrity of data within the HubSpot platform.<br>• Collaborate with teams across the organization to define workflows and improve system utilization.<br>• Manage integrations between HubSpot and other business tools to enhance connectivity.<br>• Provide training and support to staff on HubSpot functionalities and best practices.<br>• Work closely with solution partners to align system capabilities with organizational goals.<br>• Troubleshoot and resolve technical issues within the HubSpot platform.<br>• Continuously evaluate and optimize HubSpot configurations to meet evolving business needs.
<p>We are looking for a skilled Controls Engineer to join our team in Jacksonville, Florida. As a Contract-to-Permanent role, it offers an excellent opportunity for professionals seeking to contribute to innovative solutions while advancing their careers. This is an onsite role in Jacksonville, FL.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Engineer electrical distribution systems</strong> (low to medium voltage), crafting detailed single-line diagrams, wiring schematics, and electrical layouts.</li><li><strong>Specify and select critical components</strong> like MCCs, VFDs, transformers, and distribution panels.</li><li><strong>Develop tailored control solutions</strong> based on in-depth project analysis, ensuring compliance with industry standards and regulations.</li><li><strong>Produce and manage essential technical documentation</strong>, including equipment specs and system schematics.</li><li><strong>Conduct comprehensive electrical system studies</strong>, covering load analysis, voltage drop, short circuit, arc flash, and coordination.</li><li><strong>Lead field inspections and system start-ups</strong> to validate performance and operational integrity.</li><li><strong>Deliver remote technical support</strong> to optimize systems and resolve issues.</li><li><strong>Collaborate across teams</strong> (project management, field service, clients) for smooth project delivery.</li><li><strong>Oversee multiple projects concurrently</strong>, consistently meeting deadlines and deliverables.</li><li><strong>Analyze customer requirements and project goals</strong> to guide system design.</li></ul><p><br></p>
<p>We are seeking a <strong>Tier 2 Help Desk Analyst</strong> to join our growing IT support team. In this role, you’ll be the escalation point for Tier 1 technicians, providing advanced technical support and troubleshooting for hardware, software, and network-related issues. This is an excellent opportunity for someone looking to deepen their IT expertise and grow into systems or network administration.</p><p>Key Responsibilities</p><ul><li>Act as the primary point of escalation for Tier 1 support issues, ensuring timely resolution.</li><li>Troubleshoot and resolve issues related to Windows/Mac OS, Active Directory, Microsoft 365, VPN, and basic networking.</li><li>Manage service tickets in [ServiceNow/Jira/other ITSM tool], maintaining SLAs and clear documentation.</li><li>Support end-users with software installations, hardware setups, and system configurations.</li><li>Perform account management tasks including password resets, permissions, and group policy troubleshooting.</li><li>Collaborate with Tier 3/Infrastructure teams to escalate complex issues and contribute to root cause analysis.</li><li>Create and maintain technical documentation, knowledge base articles, and user guides.</li></ul><p><br></p>
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
We are looking for an experienced Systems Engineer to join our team in Jacksonville, Florida. This role requires a skilled individual with attention to detail to analyze customer needs, design system solutions, and ensure seamless integration. You will play a key part in driving technical excellence and delivering high-quality outcomes for our clients.<br><br>Responsibilities:<br>• Generate requirements traceability matrices based on customer specifications, statements of work, or other documentation.<br>• Design system architecture solutions by leveraging a broad understanding of hardware and software capabilities.<br>• Provide project updates and address engineering issues during Systems Engineering Technical Review events and In-Progress Reviews.<br>• Conduct both early-stage testing on pre-release products and on-site testing at customer locations.<br>• Oversee the installation and testing processes at customer sites, providing regular status reports.<br>• Collaborate with the marketing team to develop accurate and detailed technical proposals and responses to Requests for Information (RFIs).<br>• Estimate the level of effort required for training device development based on customer needs.<br>• Ensure the proper handling and safekeeping of government-furnished equipment and materials.<br>• Perform additional tasks as required to support project and organizational goals.
<p><strong>About the Role:</strong></p><p> We are seeking a skilled and proactive <strong>Network Administrator</strong> to join our IT team. This individual will be responsible for managing, maintaining, and optimizing our network infrastructure to ensure reliable performance, security, and scalability. The ideal candidate will have hands-on experience with network hardware, software, and security protocols, as well as the ability to troubleshoot complex issues efficiently.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor, maintain, and support LAN/WAN infrastructure, firewalls, switches, routers, and VPNs.</li><li>Install, configure, and manage network hardware and software.</li><li>Ensure network security by implementing firewalls, intrusion detection systems, and access controls.</li><li>Perform regular system monitoring, backup operations, and disaster recovery testing.</li><li>Troubleshoot and resolve network performance issues, outages, and connectivity problems.</li><li>Collaborate with IT team members on infrastructure projects, upgrades, and system integrations.</li><li>Maintain detailed documentation of network configurations, standards, and procedures.</li><li>Stay current on emerging networking technologies and recommend improvements.</li></ul><p><br></p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>
<p>We are seeking a highly motivated and analytical Business Intelligence (BI) Analyst to join our team. In this role, you will be responsible for transforming raw data into actionable insights that drive strategic business decisions. You will work closely with cross-functional teams to understand their data needs, develop and maintain BI tools and reports, and communicate findings to key stakeholders. The ideal candidate is passionate about data, possesses strong analytical and problem-solving skills, and has a proven ability to translate complex information into clear and concise recommendations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Collect, analyze, and interpret complex data sets from various sources to identify trends, patterns, and insights.</li><li>Develop and maintain BI tools, dashboards, and reports that visualize data and track key performance indicators (KPIs).</li><li>Collaborate with stakeholders across different departments to understand their data requirements and deliver solutions that meet their needs.</li><li>Perform data validation and quality assurance to ensure the accuracy and reliability of information.</li><li>Identify opportunities for process improvements and data-driven decision-making.</li><li>Present findings and recommendations to management and other stakeholders in a clear and compelling manner.</li><li>Stay up-to-date with the latest BI trends and technologies.</li><li>Document BI processes, procedures, and data flows.</li></ul><p><br></p>
<p>Ready to shape the future of software quality? Join our innovative team as a <strong>talented Quality Assurance Engineer</strong>! This isn't just a contract; it's a chance to make a significant impact, driving the reliability and performance of our cutting-edge software systems. We're looking for a passionate individual ready to take ownership and collaborate with brilliant minds.</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Architect and evolve our automated testing landscape using the power of Java and Selenium, ensuring flawless user experiences.</li><li>Become a performance guru! Dive deep with tools like JMeter to pinpoint bottlenecks and optimize system responsiveness.</li><li>Forge strong partnerships with external development teams, weaving quality into the fabric of our collaborative projects.</li><li>Master the art of continuous integration by implementing and managing automation powerhouses like Azure DevOps Pipelines.</li><li>Lead the charge on quality assurance initiatives, driving projects to successful completion with your expertise and vision.</li><li>Transform test results into actionable insights, communicating your findings clearly and influencing key decisions.</li><li>Revolutionize our integration testing processes, boosting efficiency and maximizing the impact of our quality efforts.</li><li>Be the voice of quality, collaborating seamlessly with cross-functional teams to achieve shared goals.</li></ul><p><strong>Why You'll Thrive Here:</strong></p><ul><li><strong>Growth & Impact:</strong> This is a long-term opportunity to truly shape our quality practices and see the tangible results of your contributions.</li><li><strong>Autonomy & Ownership:</strong> You'll have the freedom to lead and innovate, making a real difference without constant oversight.</li><li><strong>Cutting-Edge Tech:</strong> Work with the latest tools and technologies, including Java, Selenium, JMeter, and Azure DevOps.</li><li><strong>Collaborative Culture:</strong> Join a supportive and dynamic team where your ideas are valued and collaboration is key.</li><li><strong>Location Perks:</strong> Remote!</li></ul><p><br></p>
We are looking for an experienced EDI Analyst to join our team on a contract basis in Jacksonville, Florida. In this role, you will handle end-to-end EDI processes, ensuring seamless integration of customer data with internal systems. This is a fantastic opportunity to work alongside a highly skilled team, contributing to critical business functions in the retail industry.<br><br>Responsibilities:<br>• Oversee the complete mapping and integration of customer EDI data to internal standards using Sterling Integrator.<br>• Manage multiple trading partner relationships simultaneously, ensuring accurate and timely data exchange.<br>• Analyze and interpret business requirements to develop appropriate EDI solutions.<br>• Handle a variety of EDI transactions, including Purchase Orders (850), Invoices (810), Advance Ship Notices (856), and Remittance Advices (820).<br>• Collaborate with internal teams and external partners to troubleshoot and resolve EDI-related issues.<br>• Maintain and update EDI configurations to align with evolving customer needs.<br>• Monitor and optimize data workflows to improve efficiency and accuracy.<br>• Provide documentation and support for EDI processes and configurations.<br>• Ensure compliance with industry standards, including ANSI X12 and Applicability Statement 2 (AS2).
We are looking for a skilled Business Analyst to join our team in Jacksonville, Florida. In this role, you will collaborate with IT and business stakeholders to support distribution processes, analyze requirements, and contribute to the optimization of warehouse management systems. This position offers the opportunity to work on impactful projects while providing ongoing system support and training.<br><br>Responsibilities:<br>• Collaborate with distribution stakeholders to gather and analyze requirements to design effective warehouse management system solutions.<br>• Create detailed documentation and designs for warehouse management systems, focusing on usability and process efficiency.<br>• Conduct rigorous system testing to ensure accuracy, functionality, and optimal performance before deployment.<br>• Develop comprehensive training materials and deliver training sessions for business users on new system functionalities.<br>• Provide continuous support and maintenance for warehouse management systems, including troubleshooting and implementing updates.<br>• Participate in cross-functional initiatives and larger-scale projects, working closely with IT teams and business stakeholders.<br>• Offer production support to multiple distribution centers, including participating in the on-call support schedule.<br>• Assist in the reengineering or design of business processes to improve operational efficiency.
<p>We're hiring a <strong>Network Engineer</strong> in <strong>Jacksonville, Florida</strong>, for a <strong>Contract-to-Permanent</strong> role. You'll be vital in designing, implementing, and maintaining advanced data and telecommunication networks, ensuring optimal performance and reliability.</p><p>Responsibilities:</p><ul><li><strong>Design, implement, and maintain</strong> data and telecommunication networks.</li><li><strong>Configure, install, and test</strong> network devices including routers, switches, cabling, and VoIP systems.</li><li><strong>Monitor and evaluate</strong> network performance, resolving issues for efficiency.</li><li><strong>Conduct facility surveys</strong> to recommend optimal network component layout.</li><li><strong>Oversee communication circuit installation</strong> and functionality.</li><li><strong>Administer and troubleshoot Cisco</strong> network devices and software, providing performance analysis.</li><li><strong>Perform operations and maintenance</strong> for Cisco Nexus data center routing and switching.</li><li><strong>Support cloud-based VoIP</strong> and troubleshoot SD-WAN issues.</li><li><strong>Manage and configure wireless networks</strong> using Cisco technologies.</li><li><strong>Ensure adherence</strong> to organizational conduct and compliance standards.</li></ul><p><br></p>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Jacksonville, Florida. In this long-term contract position, you will provide Tier 2 deskside support for both Apple and Windows environments, ensuring seamless operation of hardware and software systems. This is an excellent opportunity to showcase your technical expertise and deliver exceptional service in a dynamic work environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide Tier 2 deskside support for Windows laptops, desktops, and mobile devices.</p><p>• Troubleshoot and resolve issues related to Microsoft 365 and VoIP systems.</p><p>• Utilize tools like ServiceNow and Active Directory for efficient incident management and resolution.</p><p>• Perform desktop imaging and hardware configuration tasks to ensure devices are properly set up for end-users.</p><p>• Diagnose and resolve hardware problems for desktops, laptops, and peripheral devices.</p><p>• Collaborate with team members to implement process improvements and enhance support services.</p><p>• Provide clear and precise communication to end-users while addressing technical issues.</p>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>We are seeking a meticulous and passionate Software QA Tester to join our dynamic technology team in Jacksonville, FL. As a Software QA Tester, you will play a crucial role in ensuring the quality and reliability of our software products. You will be responsible for designing, developing, and executing test plans and test cases, identifying and documenting defects, and collaborating with development teams to deliver high-quality software that exceeds user expectations. </p><p><br></p><p>Responsibilities:</p><p>Thoroughly analyze software requirements and technical specifications to develop comprehensive test plans and test cases.</p><p>Execute various types of testing, including functional, integration, regression, system, and performance testing.</p><p>Identify, document, and track software defects using bug tracking systems (e.g., Jira, Bugzilla).</p><p>Collaborate closely with developers, product managers, and other stakeholders to understand software functionality and resolve issues.</p><p>Develop and maintain automated test scripts using testing tools and frameworks (e.g., Selenium, JUnit, TestNG, Cypress - specify relevant tools).</p><p>Perform manual testing when necessary to cover areas not suitable for automation.</p><p>Analyze test results and provide clear and concise reports on software quality.</p><p>Participate in sprint planning, daily stand-ups, and other agile ceremonies.</p><p>Contribute to the continuous improvement of our testing processes and methodologies.</p><p>Stay up-to-date with the latest industry trends and best practices in software quality assurance.</p>
<p>Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.</li><li>Diagnose and resolve hardware, software, and network issues efficiently.</li><li>Meticulously log and track all support requests within our ticketing system.</li><li>Empower users with solutions for software installations, password resets, and other common IT inquiries.</li><li>Ensure seamless escalation of complex issues to specialized IT teams.</li><li>Contribute to our knowledge base by documenting technical challenges and their resolutions.</li><li>Proactively follow up with users to confirm successful issue resolution and satisfaction.</li><li>Stay informed on the latest IT policies and security best practices to provide informed support.</li><li>Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.</li><li>Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.</li></ul>
We are looking for an experienced Network Engineer to manage and enhance our organization's network infrastructure in Jacksonville, Florida. This long-term contract position involves ensuring the reliability, security, and scalability of our network systems while collaborating with various teams to optimize performance. The ideal candidate will have a strong technical background in Cisco environments and a proactive approach to troubleshooting and network design.<br><br>Responsibilities:<br>• Design, configure, and maintain complex network systems, ensuring they meet organizational needs.<br>• Administer and troubleshoot Cisco routers, switches, and firewalls, including Meraki devices.<br>• Implement and maintain network security measures, such as firewall rules and VPN configurations.<br>• Monitor network performance and resolve issues to minimize downtime and optimize functionality.<br>• Provide advanced network support, including participating in an on-call rotation as needed.<br>• Create and update documentation for network configurations, processes, and procedures.<br>• Collaborate with cross-functional teams to support organizational goals and ensure seamless connectivity.
