9 results for Noc Technician in Jacksonville, FL

Manager of Tech Support

Jacksonville, FL
onsite
Permanent
- USD / Yearly
Technical Team LeadThe Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service. Duties/Responsibilities:<ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul> Required Skills/Abilities:<ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul> Education and Experience:<ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul>
2026-02-25T19:14:07Z

End User Support Engineer

Jacksonville, FL
onsite
Permanent
65000.00 - 104000.00 USD / Yearly
We are looking for a skilled End User Support Engineer to manage and maintain macOS devices within our enterprise environment in Jacksonville, Florida. This position focuses on utilizing Jamf Pro for endpoint management and ensuring all systems meet organizational standards for security, compliance, and performance. The ideal candidate will have hands-on experience with macOS administration and a strong ability to provide advanced technical support and automation solutions. Responsibilities: • Administer and configure Jamf Pro for managing the lifecycle of macOS devices, including enrollment, updates, and compliance enforcement. • Develop and implement policies, scripts, and profiles to streamline Mac management and enhance security. • Collaborate with the Information Security team to ensure macOS devices meet compliance standards for encryption, updates, and application controls. • Provide tier-3 technical support for macOS-related issues, including hardware, operating system, and applications. • Integrate Jamf Pro with enterprise systems such as Intune and identity management tools to enhance functionality. • Create and maintain detailed documentation, standard operating procedures, and knowledge articles for Mac support processes. • Monitor device health, compliance status, and update progress through Jamf Pro and related tools. • Plan and execute macOS upgrade cycles and manage application deployment strategies. • Coordinate with vendors for Apple hardware procurement and lifecycle management.
2026-03-04T14:58:46Z

IT Manager/Director

Jacksonville, FL
onsite
Permanent
- USD / Yearly
We are looking for an experienced IT Manager/Director to oversee deployment operations and lead a dedicated field team in Jacksonville, Florida. This role is critical in establishing operational standards, managing technical assets, and ensuring the successful rollout and scaling of specialized hardware systems. The ideal candidate will bring strong leadership skills, technical expertise, and a commitment to documentation and process improvement. Responsibilities: • Lead the planning and execution of deployment rollouts, including an initial 19-unit wave and future scaling efforts. • Develop and maintain configuration standards, comprehensive documentation, and quality control checklists for hardware systems. • Oversee asset management practices, including tracking serial numbers, warranty details, deployment history, and lifecycle statuses. • Supervise and guide the Senior Deployment Specialist and Tier 1/2 Support Technician to ensure team efficiency and development. • Manage field escalations, including remote access troubleshooting, device connectivity issues, and restart/recovery procedures. • Execute detailed installation procedures, encompassing OS imaging, application installation, device driver configuration, and system setup. • Create and refine support documentation and procedures to facilitate the scaling of operations toward 100 deployed units. • Ensure compliance with technical and operational standards in regulated environments such as healthcare. • Collaborate on continuous improvement initiatives to enhance deployment efficiency and reliability.
2026-03-11T17:58:43Z

IT Applications Manager

Jacksonville, FL
remote
Temporary
- USD / Hourly
We are seeking an experienced IT Applications Manager to lead the support, configuration, and optimization of our core business and clinical application ecosystem. This role oversees a team responsible for maintaining 100+ enterprise and departmental applications, including major EHR platforms, operational systems, and integrated workflows. You will partner closely with clinical leadership, operations, revenue cycle, and vendors to ensure system reliability, performance, and alignment to organizational needs. What You’ll Do<ul><li>Oversee daily support, configuration, and enhancement of key applications, including 6–10 major enterprise systems.</li><li>Serve as the final escalation point for complex application issues, troubleshooting, and performance challenges.</li><li>Lead system upgrades, configuration changes, workflow enhancements, and optimization initiatives across clinical and operational environments.</li><li>Manage a team of application analysts/technicians through task delegation, project planning, performance reviews, and escalation routing.</li><li>Partner with clinical, operational, billing, and revenue cycle teams to identify workflow gaps and translate needs into system improvements.</li><li>Maintain and optimize EHR platforms (NextGen, Epic, or similar), ensuring stability, usability, compliance, and integration readiness.</li><li>Support healthcare integrations such as HL7 interfaces, e‑prescribing, labs, imaging, and patient portal functionality.</li><li>Own vendor coordination, including troubleshooting escalations, upgrade planning, and contract-driven performance expectations.</li><li>Maintain system documentation, release notes, SOPs, and application roadmaps.</li><li>Drive best practices in governance, change management, and cross‑team communication.</li></ul>
2026-03-06T11:28:41Z

IT Manager/Director

Jacksonville, FL
onsite
Permanent
- USD / Yearly
We are looking for an experienced IT Manager/Director to oversee the technical operations of a production clinical platform in Jacksonville, Florida. This role involves managing a range of technologies, including real-time video streaming, patient data integration, and insurance claim submissions, while ensuring system reliability and security. The ideal candidate will lead the platform's development and establish robust engineering practices, driving excellence in technology governance and performance. Responsibilities: • Govern the architecture and cost management of cloud infrastructure across development, testing, and production environments. • Develop and maintain CI/CD pipelines, release management processes, and deployment procedures. • Monitor platform performance through observability tools, ensuring uptime targets and proactive alerting systems. • Implement security protocols and remediation measures in collaboration with compliance teams. • Design and manage clinical integration systems, including PointClickCare, ClaimsMD, and HL7 pipelines. • Oversee offshore development workflows, ensuring adherence to code review standards and architecture approvals. • Plan and execute the transition to a U.S.-based development team, ensuring seamless operational continuity. • Optimize infrastructure for real-time video streaming, leveraging technologies like WebRTC and LiveKit for high-quality performance. • Manage medical device integrations, incorporating diverse equipment into the platform seamlessly. • Lead technical governance initiatives to maintain system reliability and scalability.
2026-03-11T18:04:43Z

Sr Systems Administrator

Jacksonville, FL
remote
Temporary
- USD / Hourly
We are seeking a highly skilled Senior System Administrator with strong experience in Microsoft Azure to support, maintain, and enhance our cloud and on‑prem infrastructure. This role is ideal for someone who enjoys solving complex technical challenges, optimizing systems for performance and security, and working cross‑functionally with IT, security, and engineering teams.You will play a key role in managing core infrastructure, implementing cloud solutions, improving system reliability, and ensuring the organization’s technology environment remains secure, scalable, and efficient. Key Responsibilities<ul><li>Administer, maintain, and optimize Microsoft Azure environments—including virtual machines, storage, networking, identity, and security components.</li><li>Lead system administration efforts for Windows Server, Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.</li><li>Manage Azure infrastructure as code, automation scripts, and cloud deployments using tools like PowerShell, Azure CLI, or ARM/Bicep.</li><li>Monitor system performance, availability, and security, implementing improvements as needed.</li><li>Support identity and access management, including Azure AD, MFA, conditional access, and security hardening.</li><li>Oversee patching, updates, server lifecycle management, and disaster recovery strategies.</li><li>Troubleshoot complex infrastructure issues across servers, cloud resources, networking, and applications.</li><li>Collaborate with security teams to implement best practices around RBAC, logging, monitoring, and compliance requirements.</li><li>Maintain documentation, runbooks, diagrams, and architectural standards.</li><li>Provide mentorship and technical leadership to junior system administrators and support staff.</li></ul>
2026-03-11T11:33:45Z

CRM Administrator

Jacksonville, FL
onsite
Temporary
- USD / Hourly
We are seeking a detail‑oriented and solutions‑driven CRM Administrator to manage, optimize, and support our organization’s customer relationship management platform. This role is ideal for someone with any CRM experience who enjoys improving workflows, driving data accuracy, supporting users, and ensuring the CRM operates smoothly across Sales, Marketing, and Operations. What You’ll Do<ul><li>Administer, configure, and maintain the company CRM (HubSpot, Salesforce, Dynamics, Zoho, or similar).</li><li>Manage user accounts, permissions, profiles, roles, and security settings.</li><li>Build, update, and optimize dashboards, reports, workflows, automations, and fields.</li><li>Maintain data integrity through regular audits, cleanup, deduplication, and quality controls.</li><li>Partner with Sales, Marketing, Customer Success, and Leadership to understand CRM needs and implement improvements.</li><li>Create and maintain documentation: processes, naming conventions, best practices, and change logs.</li><li>Support system integrations, API connections, third‑party tools, and new feature rollouts.</li><li>Provide training, technical support, and troubleshooting for CRM users.</li><li>Assist with CRM roadmap initiatives, upgrades, and enhancements.</li><li>Track system performance and recommend improvements aligned to business goals.</li></ul>
2026-03-06T11:18:40Z

HubSpot Administrator

Jacksonville, FL
remote
Contract / Temporary to Hire
- USD / Hourly
We’re seeking an experienced HubSpot Administrator to lead the oversight, optimization, and ongoing enhancement of our HubSpot platform and marketing automation ecosystem. This role requires deep knowledge of HubSpot’s capabilities—workflows, data management, reporting, and integrations—to drive efficiency across our marketing and sales operations. As a contract-to-permanent position based in Jacksonville, FL, you’ll collaborate cross‑functionally and play a key role in delivering measurable impact. Responsibilities<ul><li>Manage and maintain the HubSpot platform to ensure data accuracy, integrity, and seamless performance.</li><li>Build, refine, and deploy workflows, automations, and integrations that align with business needs.</li><li>Support marketing, sales, and customer success teams in leveraging HubSpot effectively and following best practices.</li><li>Troubleshoot system issues, identify root causes, and implement long-term solutions.</li><li>Develop, track, and analyze key performance reports to support data-driven decision-making.</li><li>Oversee user roles, permissions, and platform security settings.</li><li>Partner with IT teams and third‑party vendors to integrate HubSpot with additional systems and tools.</li><li>Stay current on HubSpot updates, emerging features, and broader marketing automation trends.</li></ul>
2026-03-09T19:18:43Z

Sr Systems Administrator

Jacksonville, FL
onsite
Temporary
- USD / Hourly
We are looking for a Senior Systems Administrator who can support and enhance our hybrid environment across cloud services, enterprise applications, and core business systems. You will be responsible for daily operations, stability, user experience, and proactive improvements to ensure high availability and security.What You’ll Do<ul><li>Administer Azure/AWS environments, resource groups, VMs, identity, and backups</li><li>Manage Windows Server environments, patching, updates, and security controls</li><li>Support enterprise applications (O365, Exchange Online, SharePoint, Teams)</li><li>Maintain monitoring, alerting, performance tuning, and incident response</li><li>Troubleshoot issues across servers, networks, applications, and integrations</li><li>Coordinate with vendors, security, and engineering teams on escalations</li><li>Document system configurations, standards, and operational procedures</li><li>Assist with deployments, upgrades, and rollout of new technologies</li></ul>
2026-03-06T11:23:41Z