<p>We are seeking a Network Engineer to help build and support enterprise and service-provider-style network infrastructure. This role will focus on routing, switching, network reliability, and troubleshooting.</p><p><strong>Responsibilities:</strong></p><ul><li>Configure and support routers, switches, firewalls, and WAN connectivity</li><li>Support Layer 2 and Layer 3 networking environments</li><li>Troubleshoot network outages and performance issues</li><li>Assist with BGP, OSPF, and routing initiatives</li><li>Maintain network documentation and diagrams</li><li>Participate in on-call support rotations</li></ul><p><br></p>
We are looking for a Systems Engineer to support the reliability and performance of critical cloud-based business applications in Jacksonville, Florida. This role focuses on day-to-day platform operations, incident resolution, and service improvement across production environments. The ideal candidate is comfortable working across infrastructure, application support, and automation while partnering with cross-functional teams to maintain compliance and deliver a strong customer experience.<br><br>Responsibilities:<br>• Monitor cloud applications and platform components to identify service degradation, abnormal behavior, and data issues before they affect users.<br>• Perform routine operational tasks such as system checks, maintenance activities, patching coordination, and software version updates to keep environments stable.<br>• Investigate production incidents independently, restore service as quickly as possible, and contribute to major incident response efforts when escalations occur.<br>• Document root causes, corrective actions, and follow-up recommendations after incidents to strengthen operational processes and reduce repeat issues.<br>• Partner with security and compliance stakeholders to gather audit support materials, address findings, and help maintain required control standards.<br>• Work with sales and customer support teams to troubleshoot client-facing technical problems through log review, environment analysis, and issue replication.<br>• Create and maintain automation scripts in Shell or Python to simplify recurring support tasks and improve operational efficiency.<br>• Support containerized and middleware-based environments by assisting with Kubernetes operations and resolving common issues involving web, database, cache, and messaging services.<br>• Participate in an on-call rotation and respond to production emergencies in a timely manner to help maintain service availability.