<p>We’re seeking a skilled Help Desk Technician (Tier 2–3) to provide advanced support for end users in a dynamic, fast-paced environment. You’ll handle escalated technical issues, resolve complex system and network incidents, and ensure seamless integration with Azure Active Directory. This role involves close collaboration with internal IT teams to diagnose recurring issues, improve documentation, and enhance system reliability. </p>
<p>We’re seeking a skilled Help Desk Technician (Tier 2–3) to provide advanced support for end users in a dynamic, fast-paced environment. You’ll handle escalated technical issues, resolve complex system and network incidents, and ensure seamless integration with Azure Active Directory. This role involves close collaboration with internal IT teams to diagnose recurring issues, improve documentation, and enhance system reliability.</p>
<p>Are you the go-to problem solver when technology issues arise? Do you enjoy helping others, resolving technical challenges, and keeping systems running smoothly? We’re hiring an <strong>IT Support Specialist</strong> to join a growing team and support end users across hardware, software, and network environments.</p><p><br></p><p><strong>About the Role</strong></p><p>As an IT Support Specialist, you will provide frontline technical support, troubleshoot issues, assist with hardware/software maintenance, and ensure end users have the tools they need to succeed. You'll work closely with internal teams, respond to support tickets, and help maintain a reliable and secure IT environment.</p><p>This role is perfect for someone who is customer-focused, technically sharp, and eager to grow within an IT organization.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide Tier 1–2 support for end users across desktops, laptops, mobile devices, printers, and other peripherals</li><li>Troubleshoot hardware, software, and network connectivity issues</li><li>Install, configure, and maintain Windows and/or macOS operating systems</li><li>Support Microsoft 365 applications including Outlook, Teams, and OneDrive</li><li>Create, update, and manage support tickets in the ITSM system</li><li>Assist with user account setup and access management in Active Directory</li><li>Deploy software patches, security updates, and system upgrades</li><li>Document solutions, processes, and common troubleshooting steps</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with IT teams on projects such as device refreshes, migrations, and system rollouts</li></ul><p><br></p>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
