<p>We’re seeking a skilled Help Desk Technician (Tier 2–3) to provide advanced support for end users in a dynamic, fast-paced environment. You’ll handle escalated technical issues, resolve complex system and network incidents, and ensure seamless integration with Azure Active Directory. This role involves close collaboration with internal IT teams to diagnose recurring issues, improve documentation, and enhance system reliability.</p>
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
<p>Are you the go-to problem solver when technology issues arise? Do you enjoy helping others, resolving technical challenges, and keeping systems running smoothly? We’re hiring an <strong>IT Support Specialist</strong> to join a growing team and support end users across hardware, software, and network environments.</p><p><br></p><p><strong>About the Role</strong></p><p>As an IT Support Specialist, you will provide frontline technical support, troubleshoot issues, assist with hardware/software maintenance, and ensure end users have the tools they need to succeed. You'll work closely with internal teams, respond to support tickets, and help maintain a reliable and secure IT environment.</p><p>This role is perfect for someone who is customer-focused, technically sharp, and eager to grow within an IT organization.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide Tier 1–2 support for end users across desktops, laptops, mobile devices, printers, and other peripherals</li><li>Troubleshoot hardware, software, and network connectivity issues</li><li>Install, configure, and maintain Windows and/or macOS operating systems</li><li>Support Microsoft 365 applications including Outlook, Teams, and OneDrive</li><li>Create, update, and manage support tickets in the ITSM system</li><li>Assist with user account setup and access management in Active Directory</li><li>Deploy software patches, security updates, and system upgrades</li><li>Document solutions, processes, and common troubleshooting steps</li><li>Maintain a high level of customer service and professionalism in all interactions</li><li>Collaborate with IT teams on projects such as device refreshes, migrations, and system rollouts</li></ul><p><br></p>
<p>Our client, a professional services organization in the Jacksonville market, is seeking a Full-Charge Bookkeeper/Office Manager to lead all accounting and administrative operations. This role serves as the primary accounting resource and office manager while working closely with Management to ensure smooth daily operations. The ideal candidate will manage full-cycle bookkeeping in QuickBooks, oversee payroll processing, maintain accurate financial records, and ensure the office operates efficiently. This role is hands-on, highly organized, and essential to the firm’s operational success.</p><p><br></p><p>Key Responsibilities</p><ul><li>Manage full-charge bookkeeping: QuickBooks entries, journal postings, reconciliations, and payroll processing.</li><li>Oversee daily office operations, supply management, filing systems, and general administrative support.</li><li>Coordinate with contracted IT support and assist with basic IT needs.</li><li>Maintain a professional, organized, and client-focused office environment.</li></ul><p><br></p>
<p>Are you passionate about transforming data into insights that drive strategic decisions? We’re seeking a <strong>Business Intelligence Analyst</strong> with strong Power BI and SQL expertise to join our team and help elevate our data capabilities.</p><p><br></p><p><strong>About the Role</strong></p><p>As a BI Analyst, you will play a key role in designing, developing, and maintaining business intelligence solutions that empower teams across the organization. You’ll collaborate closely with business stakeholders to understand reporting needs, analyze complex datasets, and build dashboards that deliver clear, actionable insights.</p><p>If you enjoy data visualization, deep-dive analytics, and creating meaningful stories from data—this role is for you.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Design, develop, and maintain interactive dashboards and reports using <strong>Power BI</strong>.</li><li>Write complex <strong>SQL queries</strong> to extract, manipulate, and analyze data from various sources.</li><li>Partner with business teams to translate requirements into intuitive data solutions.</li><li>Conduct data validation and ensure accuracy, reliability, and consistency across reports.</li><li>Optimize and automate existing reporting processes.</li><li>Create documentation, data dictionaries, and visual standards to support BI governance.</li><li>Work with cross-functional teams on data-driven initiatives and strategic analytics projects.</li><li>Identify trends, patterns, and insights to support operational and executive decision-making.</li></ul><p><br></p>
<p>We’re seeking a skilled and motivated Software Engineer to join our dynamic team in Jacksonville, Florida. This Contract-to-Permanent opportunity offers the chance to work on impactful projects, drive automation, and contribute to process optimization in a collaborative and forward-thinking environment.</p><p>Key Responsibilities:</p><ul><li>Design and develop robust software applications using C++ to meet business and technical requirements.</li><li>Write clean, efficient, and maintainable code following industry best practices.</li><li>Collaborate with cross-functional teams to gather requirements and ensure smooth system integration.</li><li>Perform unit testing and support integration testing to ensure software quality and reliability.</li><li>Diagnose and resolve software and hardware-related issues effectively.</li><li>Create and refine batch scripts to automate workflows and enhance operational efficiency.</li><li>Maintain and improve existing software systems to boost performance and functionality.</li><li>Stay current with advancements in C++ and related technologies to apply modern development techniques.</li><li>Offer technical insights and recommendations to enhance development processes and team productivity.</li></ul><p><br></p>
<p>Are you an experienced Senior Software Engineer looking to design modern applications, drive technical strategy, and build impactful solutions? Our client is seeking a hands-on engineer who can strengthen their development team and help deliver high-quality, scalable software across the full stack.</p><p><br></p><p><strong>About the Role</strong></p><p>As a Senior Software Engineer, you will play a key role in architecting, developing, and maintaining applications built with <strong>.NET, C#, Azure cloud services, and React</strong>. You will collaborate closely with cross-functional teams, influence technical direction, and ensure the delivery of clean, secure, and high-performing code.</p><p>This is an opportunity to work on meaningful projects, implement best practices, and contribute to a culture of engineering excellence.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Design, develop, and maintain full-stack applications using <strong>.NET/C#</strong> on the backend and <strong>React</strong> on the frontend.</li><li>Architect scalable solutions leveraging <strong>Azure services</strong> such as App Services, Functions, SQL, DevOps, and Containers.</li><li>Create RESTful APIs and integrate with internal and external systems.</li><li>Participate in code reviews, system design sessions, and technical planning.</li><li>Improve development workflows, CI/CD pipelines, and cloud deployments.</li><li>Mentor junior developers and contribute to engineering best practices.</li><li>Troubleshoot, debug, and optimize applications for performance and reliability.</li><li>Work closely with product owners, QA, and stakeholders to deliver high-quality features.</li></ul><p><br></p>
<p>We are seeking a skilled <strong>Cybersecurity Specialist</strong> with strong experience in <strong>NIST frameworks</strong>, <strong>Governance, Risk & Compliance (GRC)</strong>, and enterprise security programs. In this role, you’ll play a critical part in strengthening our security posture by assessing risks, guiding compliance initiatives, and supporting security operations across the organization.</p><p>The ideal candidate has a deep understanding of cybersecurity best practices, audit readiness, regulatory requirements, and risk management—plus the ability to communicate effectively with both technical and non-technical stakeholders.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Implement, manage, and maintain cybersecurity controls aligned with <strong>NIST 800-53, NIST CSF</strong>, and other relevant frameworks</li><li>Support the development and enhancement of the organization’s <strong>GRC program</strong>, including risk assessments, policy updates, and compliance initiatives</li><li>Conduct regular security reviews, audits, and control testing to ensure regulatory and internal compliance</li><li>Assist in developing and maintaining cybersecurity policies, procedures, and documentation</li><li>Analyze security risks and recommend mitigation strategies to reduce vulnerabilities</li><li>Collaborate with IT, engineering, and leadership teams to ensure consistent security practices</li><li>Monitor and report on cybersecurity metrics, vulnerabilities, and compliance status</li><li>Participate in incident response activities and support investigations when required</li><li>Assist with vendor risk management and third-party security assessments</li><li>Stay current with emerging threats, technologies, and regulatory requirements</li></ul><p><br></p>
<p>We’re looking for a hands-on, versatile <strong>Network & Systems Administrator</strong> with strong virtualization and networking experience to join our growing team. This role is ideal for a well-rounded IT professional eager to work across a broad range of technologies in a dynamic environment.</p><p><br></p><p>You'll be responsible for designing, building, and maintaining core infrastructure — with a particular focus on <strong>VMware virtualization</strong>, <strong>networking fundamentals</strong>, and <strong>enterprise storage systems</strong>. If you're comfortable spinning up virtual servers from the ground up, assigning vCPUs and virtual networks, managing firewalls, and ensuring storage performance and availability — we want to talk to you.</p><p>W</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Set up, configure, and manage virtualized server environments (VMware).</li><li>Build and maintain virtual and physical servers, assigning virtual CPUs and configuring virtual networking.</li><li>Install, configure, and support firewalls, routers, switches, and VPNs.</li><li>Troubleshoot and manage LAN/WAN/SD-WAN infrastructure and IP addressing/subnetting.</li><li>Provide Tier 3 technical support and system troubleshooting across hardware, applications, and office equipment.</li><li>Administer and maintain SAN, NAS, and DAS storage systems.</li><li>Manage and support authentication systems like Active Directory, Okta, and RADIUS.</li><li>Monitor and maintain security systems including firewalls, antivirus, and intrusion detection.</li><li>Oversee system backups, disaster recovery, and business continuity processes.</li><li>Ensure infrastructure compliance with HIPAA, PCI, and internal security standards.</li><li>Support and manage Microsoft 365, Azure AD, and Entra environments.</li><li>Collaborate with vendors for technology procurement and implementation.</li><li>Stay current with emerging technologies, vulnerabilities, and best practices.</li></ul>
We are looking for a skilled Business Analyst to join our team in Jacksonville, Florida. In this role, you will collaborate with IT and business stakeholders to support distribution processes, analyze requirements, and contribute to the optimization of warehouse management systems. This position offers the opportunity to work on impactful projects while providing ongoing system support and training.<br><br>Responsibilities:<br>• Collaborate with distribution stakeholders to gather and analyze requirements to design effective warehouse management system solutions.<br>• Create detailed documentation and designs for warehouse management systems, focusing on usability and process efficiency.<br>• Conduct rigorous system testing to ensure accuracy, functionality, and optimal performance before deployment.<br>• Develop comprehensive training materials and deliver training sessions for business users on new system functionalities.<br>• Provide continuous support and maintenance for warehouse management systems, including troubleshooting and implementing updates.<br>• Participate in cross-functional initiatives and larger-scale projects, working closely with IT teams and business stakeholders.<br>• Offer production support to multiple distribution centers, including participating in the on-call support schedule.<br>• Assist in the reengineering or design of business processes to improve operational efficiency.
We are looking for an experienced Application Development Project Manager/Lead to drive innovation and lead cutting-edge AI projects in Jacksonville, Florida. This role involves guiding the strategic design and implementation of AI-powered workflows and solutions, while collaborating closely with cross-functional teams. The ideal candidate will possess a strong background in design, project management, and AI technologies, ensuring the creation of impactful and user-centered solutions.<br><br>Responsibilities:<br>• Lead the design and development of AI-driven features and workflows, identifying opportunities for automation and enhancement.<br>• Analyze existing business processes to uncover areas for improvement and reimagine customer journeys using AI.<br>• Develop intelligent workflows and experiences powered by AI agents, incorporating adaptive decision-making and task automation.<br>• Create prototypes for AI-driven user interactions, blending predictive systems and large language models into intuitive interfaces.<br>• Collaborate with product managers, engineers, and data scientists to shape the behavior and user experience of AI solutions.<br>• Design and refine user interactions and interfaces, including wireframes, mockups, and high-fidelity visuals.<br>• Utilize AI-assisted prototyping tools to accelerate the design validation process and ensure seamless user experiences.<br>• Maintain consistency across AI features by contributing to scalable design systems and reusable patterns.<br>• Prepare executive presentations for product concepts, effectively communicating design strategies to senior stakeholders.<br>• Stay updated on emerging technologies and trends to integrate innovative solutions into the design process.
