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5 results for Help Desk Technician Ii in Jacksonville, FL
- Jacksonville, FL
- onsite
- Temporary
- 0 - 0 USD / Yearly
- We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis in Jacksonville, Florida. This role is pivotal in delivering exceptional technical support, assisting users with IT-related issues, and ensuring the seamless operation of end-user computing systems. If you are passionate about technology and thrive in a collaborative, service-oriented environment, this opportunity is for you.<br><br>Responsibilities:<br>• Provide first-level technical support by addressing and resolving IT incidents and service requests submitted to the Service Desk.<br>• Escalate complex issues to appropriate teams to ensure timely and effective resolution.<br>• Maintain and support endpoint devices, including Apple and PC systems, ensuring proper deployment and functionality.<br>• Collaborate with team members to improve processes and implement best practices for IT service management.<br>• Communicate effectively with end users and team members to provide updates and ensure clarity regarding ongoing work and resolutions.<br>• Monitor and maintain tools and applications used for IT End User Services, ensuring optimal performance.<br>• Stay informed about emerging technologies and participate in initiatives that enhance IT service delivery.<br>• Build and maintain strong relationships with internal and external stakeholders, fostering a positive and attentive work environment.<br>• Contribute to continuous improvement efforts by identifying opportunities to enhance systems and processes.
- 2026-04-15T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary
- 0 - 0 USD / Yearly
- <p>Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines.</p>
- 2026-04-03T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary
- 0 - 0 USD / Yearly
- <p>We are hiring an IT Support/Desktop Engineer to provide end‑user support in a fast‑paced corporate environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1–2 technical support</li><li>Support Windows 10/11 and Microsoft 365</li><li>Troubleshoot hardware, software, and peripherals</li><li>Deploy laptops using imaging tools (Intune, SCCM)</li><li>Manage tickets and user requests</li></ul><p><br></p>
- 2026-04-07T00:00:00Z
- Jacksonville, FL
- onsite
- Contract / Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences.<br><br>Responsibilities:<br>• Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution.<br>• Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems.<br>• Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users.<br>• Manage and administer user accounts and permissions within Active Directory and Azure AD.<br>• Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping.<br>• Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees.<br>• Apply updates, patches, and basic security measures to ensure system integrity.<br>• Collaborate with senior support teams to escalate complex issues and ensure their resolution.<br>• Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
- 2026-04-07T00:00:00Z
- Jacksonville, FL
- onsite
- Contract / Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for an experienced IT Support Analyst to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in providing technical support and ensuring smooth IT operations for the organization. The ideal candidate will be proactive, detail-oriented, and skilled in troubleshooting and managing IT tools and systems.</p><p><br></p><p>Responsibilities:</p><p>• Install, configure, and upgrade operating systems and business software</p><p>• Set up and support computer hardware, monitors, network equipment, and peripherals</p><p>• Troubleshoot and resolve hardware, software, email, network, and peripheral issues</p><p>• Support users via centralized help desk and provide clear technical guidance</p><p>• Document equipment repairs, installations, and removals</p><p>• Train users on common business applications</p><p>• Contribute to system planning, hardware/software recommendations, and procedures</p><p>• Stay up to date on technology trends and make proactive suggestions</p><p>• Maintain user confidentiality and adhere to company protocols</p>
- 2026-04-03T00:00:00Z