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5 results for Help Desk Technician Ii in Jacksonville, FL
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk Technician to provide front-line technical support for end users. This contract position focuses on resolving everyday desktop and account-related issues, supporting user onboarding activities, and helping maintain a reliable technology environment. The ideal candidate is comfortable working with Windows-based systems, managing user access, and delivering responsive service with a detail-oriented approach.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-level technical assistance for hardware, software, and access-related issues reported by employees</p><p>• Set up new user accounts, configure system access, and prepare workstations for incoming staff</p><p>• Support and troubleshoot devices running Microsoft Windows 11 to ensure smooth day-to-day operation</p><p>• Maintain and update user profiles, permissions, and group access within Active Directory</p><p>• Respond to service requests in a timely manner and document incidents, actions taken, and resolutions</p><p>• Guide users through basic troubleshooting steps and escalate more complex issues when needed</p><p>• Assist with workstation deployment, configuration changes, and general desktop support tasks</p>
- 2026-10-09T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines</p>
- 2026-10-12T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking a customer-focused Help Desk Analyst to provide technical support to end users across desktop, mobile, and cloud-based technologies. The ideal candidate will have strong troubleshooting abilities and a passion for delivering exceptional customer service.</p><p>Responsibilities</p><ul><li>Provide Tier I and Tier II support for hardware, software, and network-related issues.</li><li>Troubleshoot Windows operating systems, Microsoft 365 applications, and endpoint devices.</li><li>Create, manage, and close service tickets while meeting SLA requirements.</li><li>Support Active Directory user administration, password resets, and account management.</li><li>Assist users with VPN, printer, email, and connectivity issues.</li><li>Configure and deploy laptops, desktops, and mobile devices.</li><li>Escalate complex issues to infrastructure or engineering teams when necessary.</li><li>Maintain technical documentation and knowledge base articles.</li></ul><p><br></p>
- 2026-10-08T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>Provide Tier 2-level support to end-users for desktop systems, troubleshooting hardware and software issues efficiently within SLA guidelines.</p>
- 2026-09-30T00:00:00Z
- Jacksonville, FL
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for a Cable Technician to support structured cabling work for an office environment. This is a Contract position focused on installing and organizing CAT6 infrastructure to help create reliable network connectivity throughout the site. The ideal candidate is comfortable working hands-on with low-voltage systems, following site standards, and delivering clean, detail-oriented cable installations.</p><p><br></p><p>Responsibilities:</p><p>• Install CAT6 cabling throughout the office space in accordance with project layouts and low-voltage standards.</p><p>• Route, secure, and dress cable runs to maintain a neat, safe, and efficient installation environment.</p><p>• Terminate network cables and verify connections to support dependable voice and data performance.</p><p>• Label cables and related components clearly to improve identification, maintenance, and troubleshooting.</p><p>• Test completed cable runs and address any issues to ensure proper functionality before handoff.</p><p>• Coordinate on-site tasks with team members and other trades to keep installation work on schedule.</p><p>• Follow workplace safety practices and site requirements while handling tools, materials, and equipment.</p><p>• Install and test Access Controls.</p>
- 2026-10-06T00:00:00Z