<p><strong>About the Role</strong></p><p>We’re seeking a <strong>Senior Help Desk Analyst</strong> to serve as a technical escalation point and mentor for our support team. This role is ideal for someone who thrives in fast-paced environments, enjoys solving complex technical problems, and takes pride in delivering exceptional end-user support.</p><p>You’ll play a key role in maintaining system reliability, improving support processes, and ensuring a high-quality experience for internal users and stakeholders.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a Tier II/III escalation point for complex desktop, application, and infrastructure issues</li><li>Diagnose and resolve issues related to Windows/macOS, Microsoft 365, networking, VPNs, and endpoint security</li><li>Support user onboarding/offboarding, including account provisioning and access management</li><li>Troubleshoot hardware, software, and peripheral issues across enterprise environments</li><li>Document solutions, procedures, and known issues to improve knowledge base and reduce repeat tickets</li><li>Mentor junior help desk staff and provide guidance on troubleshooting best practices</li><li>Collaborate with infrastructure, security, and application teams to resolve cross-functional issues</li><li>Monitor ticket queues, ensure SLA adherence, and help drive continuous process improvement</li></ul><p><br></p>
<p>We are seeking a skilled and customer-focused <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users in a fast-paced environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and supporting enterprise IT systems across hardware, software, and network environments.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 desktop and technical support for Windows and macOS environments</li><li>Troubleshoot hardware, software, and peripheral issues (laptops, desktops, printers, mobile devices)</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform device imaging, configuration, deployment, and lifecycle management</li><li>Manage user accounts and permissions in Active Directory and Azure AD</li><li>Support VPN connectivity, network access, and basic troubleshooting</li><li>Respond to and resolve tickets using ITSM tools (ServiceNow, Jira, Zendesk, etc.)</li><li>Escalate complex issues to systems, network, or security teams as needed</li><li>Document solutions, procedures, and troubleshooting steps</li><li>Assist with onboarding/offboarding of employees and equipment setup</li></ul><p><br></p>
<p>Are you the person everyone calls when something needs to be fixed <em>right now</em>? Do you love being hands-on with hardware, tackling technical challenges, and keeping IT operations running smoothly? If so, you’ll love this Smart Hands opportunity.</p><p>We’re hiring a <strong>Smart Hands IT Support Technician</strong> to support day-to-day operations across networking, hardware deployment, troubleshooting, and onsite technical support for a major enterprise environment. This role is perfect for someone with strong foundational IT skills, excellent communication, and a passion for solving problems in real time.</p><p><br></p><p><strong>What You’ll Do</strong></p><p>As the go-to onsite technical resource, you will:</p><ul><li>Provide hands-on support for servers, network devices, desktops, and peripherals</li><li>Rack, stack, and cable equipment in data rooms or IDF/MDF locations</li><li>Troubleshoot hardware issues, perform swaps, and execute break/fix tasks</li><li>Assist with network troubleshooting, patching, and physical connectivity</li><li>Support device imaging, deployments, and workstation setup</li><li>Work with remote engineering teams to be their “hands and eyes” onsite</li><li>Handle equipment moves, installations, and site-level tech changes</li><li>Document work, complete tickets, and follow standard operating procedures</li><li>Maintain professional communication with end users and vendors</li></ul><p><br></p>
<p>The IT Support Technician provides short-term technical support to assist with deployments, upgrades, or backlog reduction. This is a hands-on contract role supporting end users.</p>
<p>We’re seeking a skilled <strong>Cable Technician</strong> to support the installation, termination, and maintenance of low-voltage and structured cabling systems. This role is ideal for someone who takes pride in clean installs, understands cabling standards, and enjoys working in hands-on, field-based environments.</p><p>You’ll play a key role in supporting physical security infrastructure and network cabling projects across commercial and enterprise environments.</p>
<p>We are seeking a <strong>Low Voltage Technician</strong> to install, maintain, and troubleshoot low voltage systems including structured cabling, security, and communication infrastructure. This role is ideal for a hands-on technician who takes pride in clean installs, strong documentation, and delivering reliable systems for customers.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Install, terminate, test, and label <strong>low voltage cabling</strong> (Cat5e, Cat6, fiber)</li><li>Install and support <strong>access control, CCTV, alarm, and AV systems</strong></li><li>Perform cable pathways (J-hooks, conduit, raceway) and rack builds</li><li>Troubleshoot connectivity issues using cable testers and diagnostic tools</li><li>Read and interpret blueprints, schematics, and floor plans</li><li>Maintain accurate documentation of installations and service work</li><li>Coordinate with project managers, electricians, and end users on-site</li><li>Follow safety standards, building codes, and best practices</li></ul><p><br></p>
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Senior Systems Administrator</strong> to manage, maintain, and optimize our enterprise IT infrastructure. This role is ideal for a highly skilled professional who thrives in hands-on technical work, enjoys solving complex problems, and can ensure the reliability and security of critical systems across on-premises and cloud environments.</p><p>You will play a key role in maintaining servers, storage, virtualization, backups, and enterprise applications, while collaborating with cross-functional teams to implement and improve IT operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Install, configure, and maintain <strong>Windows Server and Linux systems</strong></li><li>Administer and troubleshoot <strong>Active Directory, DNS, DHCP, and Group Policy</strong></li><li>Manage <strong>virtualization platforms</strong> (VMware, Hyper-V, or similar)</li><li>Maintain and monitor <strong>storage, backup, and disaster recovery systems</strong></li><li>Support <strong>enterprise applications</strong> and ensure seamless integration with infrastructure</li><li>Collaborate with network, security, and cloud teams to implement <strong>end-to-end solutions</strong></li><li>Monitor system performance, perform capacity planning, and optimize server resources</li><li>Maintain <strong>technical documentation, SOPs, and system diagrams</strong></li><li>Mentor junior administrators and provide guidance on best practices</li><li>Respond to escalated Tier 2/3 support issues and ensure timely resolution</li></ul><p><br></p>
<p>We’re seeking an <strong>IT Business Analyst</strong> to serve as the bridge between business stakeholders and technical teams. In this role, you’ll work closely with users, product owners, and engineers to understand business needs, translate them into clear technical requirements, and help deliver technology solutions that drive efficiency and value.</p><p>This is an ideal opportunity for someone who enjoys problem-solving, process improvement, and working across both business and IT teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Partner with business stakeholders to gather, analyze, and document functional and technical requirements</li><li>Translate business needs into clear user stories, workflows, and specifications for development teams</li><li>Facilitate stakeholder interviews, workshops, and requirements-gathering sessions</li><li>Support the full SDLC, including design, development, testing, and implementation</li><li>Assist with UAT planning, test case creation, and validation of delivered solutions</li><li>Analyze current processes and recommend system or workflow improvements</li><li>Collaborate with developers, QA, and product teams to ensure requirements are understood and delivered accurately</li><li>Create and maintain documentation such as process flows, data mappings, and business rules</li><li>Act as a liaison between technical teams and non-technical users, ensuring clear communication throughout projects</li></ul><p><br></p>
<p>We’re seeking a <strong>Software Engineer</strong> with strong <strong>C# and .NET</strong> experience and exposure to <strong>full-stack development</strong> to help build, enhance, and support modern business applications. This role is ideal for someone who enjoys working across the stack—back-end services, APIs, and front-end interfaces—while collaborating closely with product, QA, and business stakeholders.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Design, develop, and maintain applications using <strong>C# and .NET (.NET Core / .NET 6+)</strong></li><li>Build and support <strong>RESTful APIs</strong> and backend services</li><li>Contribute to <strong>full-stack development</strong>, including front-end features and UI enhancements</li><li>Work with relational databases using <strong>SQL Server</strong> (queries, schema design, performance tuning)</li><li>Collaborate with cross-functional teams to translate requirements into technical solutions</li><li>Debug, troubleshoot, and resolve application issues across environments</li><li>Participate in code reviews and contribute to engineering best practices</li><li>Support CI/CD pipelines and application deployments</li></ul><p><br></p>
<p>We are looking for a <strong>Senior Systems Engineer</strong> to design, implement, and maintain enterprise-level IT infrastructure. This role is ideal for an experienced engineer who thrives in complex environments, enjoys solving challenging technical problems, and can lead projects while mentoring junior staff.</p><p>You will ensure the reliability, performance, and security of our servers, virtualization platforms, cloud resources, and enterprise applications, playing a critical role in supporting our business operations.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, deploy, and maintain <strong>Windows and Linux server environments</strong></li><li>Manage and support <strong>virtualization platforms</strong> (VMware, Hyper-V, or similar)</li><li>Configure, monitor, and maintain <strong>storage, backup, and disaster recovery systems</strong></li><li>Administer and troubleshoot <strong>Active Directory, Group Policy, and enterprise applications</strong></li><li>Collaborate with network, security, and cloud teams to implement integrated solutions</li><li>Lead projects for <strong>system upgrades, migrations, and infrastructure deployments</strong></li><li>Develop and maintain <strong>technical documentation, SOPs, and architecture diagrams</strong></li><li>Participate in <strong>capacity planning, performance tuning, and security hardening</strong></li><li>Mentor junior systems engineers and provide guidance on best practices</li><li>Respond to escalated system issues and provide Tier 2/3 support</li></ul><p><br></p>
<p>We are seeking a skilled <strong>Application Support Engineer</strong> with hands-on experience in <strong>Salesforce</strong>, <strong>Oracle</strong>, or similar enterprise application environments. This role focuses on supporting, troubleshooting, and optimizing the applications that power our organization. You will work closely with end users, technical teams, and vendors to resolve issues, ensure system stability, and maintain seamless application functionality across business units.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2/Tier 3 support for enterprise applications, including Salesforce, Oracle Cloud, SIS platforms, or third-party integrated systems</li><li>Diagnose and resolve application issues involving configuration, workflows, permissions, integrations, and system performance</li><li>Collaborate with cross-functional teams to support and enhance system functionality</li><li>Monitor and maintain data integrity, perform routine audits, and participate in cleanup initiatives</li><li>Work with APIs, middleware tools, or integration platforms to troubleshoot system-to-system communication</li><li>Assist with application upgrades, patching cycles, and regression testing</li><li>Support the creation, modification, and maintenance of automations, workflows, and forms in Salesforce, Oracle, or related systems</li><li>Document support processes, troubleshooting steps, known issues, and application configurations</li><li>Communicate updates, issues, and timelines to stakeholders in a clear and professional manner</li><li>Participate in ongoing improvements to application performance, user experience, and reliability</li></ul><p><br></p>
We are looking for a skilled Business Analyst to join our team in Jacksonville, Florida. In this role, you will collaborate with IT and business stakeholders to support distribution processes, analyze requirements, and contribute to the optimization of warehouse management systems. This position offers the opportunity to work on impactful projects while providing ongoing system support and training.<br><br>Responsibilities:<br>• Collaborate with distribution stakeholders to gather and analyze requirements to design effective warehouse management system solutions.<br>• Create detailed documentation and designs for warehouse management systems, focusing on usability and process efficiency.<br>• Conduct rigorous system testing to ensure accuracy, functionality, and optimal performance before deployment.<br>• Develop comprehensive training materials and deliver training sessions for business users on new system functionalities.<br>• Provide continuous support and maintenance for warehouse management systems, including troubleshooting and implementing updates.<br>• Participate in cross-functional initiatives and larger-scale projects, working closely with IT teams and business stakeholders.<br>• Offer production support to multiple distribution centers, including participating in the on-call support schedule.<br>• Assist in the reengineering or design of business processes to improve operational efficiency.
<p>We’re looking for a <strong>Data Engineer</strong> to design, build, and maintain scalable data pipelines and platforms that support analytics, reporting, and data-driven decision-making. This role is ideal for someone who enjoys working with large datasets, modern cloud data stacks, and collaborating closely with analytics, BI, and application teams.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Design, build, and maintain <strong>ETL/ELT pipelines</strong> for structured and semi-structured data</li><li>Develop and optimize <strong>data models</strong> for analytics and reporting use cases</li><li>Ingest data from multiple sources including APIs, databases, and third-party platforms</li><li>Ensure data quality, reliability, and performance across pipelines</li><li>Work with stakeholders to understand data requirements and translate them into scalable solutions</li><li>Monitor and troubleshoot pipeline failures and data inconsistencies</li><li>Implement data governance, security, and best practices</li><li>Document data flows, schemas, and operational processes</li></ul><p><br></p>
<p>We are seeking a <strong>Network Engineer</strong> to design, support, and optimize enterprise network infrastructure. This role is hands-on and ideal for someone who enjoys troubleshooting complex network issues, improving performance, and ensuring secure, reliable connectivity across on-prem and cloud environments.</p><p>You’ll work closely with systems, security, and application teams to support business-critical operations.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Design, implement, and support <strong>LAN, WAN, and WLAN</strong> environments</li><li>Configure and troubleshoot <strong>routers, switches, firewalls, and VPNs</strong></li><li>Support <strong>routing and switching protocols</strong> (OSPF, BGP, EIGRP, VLANs, STP)</li><li>Manage <strong>firewall policies, NAT, and network security controls</strong></li><li>Monitor network performance and resolve connectivity issues</li><li>Support network upgrades, expansions, and hardware refresh projects</li><li>Work with vendors and service providers to resolve circuit and hardware issues</li><li>Maintain network documentation, diagrams, and standard operating procedures</li><li>Participate in on-call or after-hours support as needed</li></ul><p><br></p>
<p>Join a growing, fast-paced general contracting organization. This is a hands-on role requiring extensive knowledge of construction accounting, strong leadership skills, and the ability to support a scaling operation.</p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee all accounting operations for a construction-based business</li><li>Manage accounts receivable, including progress billings, contract terms, aging, and collections</li><li>Supervise vendor and subcontractor payments and ensure proper lien waiver compliance</li><li>Monitor daily cash balances and financial controls</li><li>Review and oversee weekly payroll for hourly and salaried employees</li><li>Prepare and review monthly financial statements and review results with ownership</li><li>Manage job cost reporting, work-in-progress (WIP), and construction schedules</li><li>Create and manage budgets; monitor financial performance against forecasts</li><li>Supervise and mentor a small accounting team (2 direct reports)</li><li>Partner with project managers, ownership, bankers, and bonding companies as needed</li><li>Assist with business insurance, risk management, and employee benefits programs</li><li>Participate in strategic planning, financial projections, and growth initiatives</li><li>Perform special projects as assigned by ownership and advisory leadership</li></ul><p><br></p>
<p>We’re looking for a <strong>Business Intelligence Engineer</strong> to design, build, and optimize scalable analytics solutions that turn complex data into actionable insights. This role blends data engineering, analytics, and visualization—ideal for someone who enjoys working across the full BI stack.</p><p>You’ll collaborate with business stakeholders, data engineers, and leadership to develop data models, pipelines, and dashboards that drive informed decision-making.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain interactive dashboards and reports using <strong>Power BI</strong></li><li>Build and optimize semantic models, DAX measures, and data transformations</li><li>Develop and manage data pipelines using <strong>Microsoft Fabric</strong> (Lakehouse, Data Factory, OneLake)</li><li>Write efficient, scalable <strong>SQL</strong> for data extraction, transformation, and modeling</li><li>Use <strong>Python</strong> for data processing, automation, and advanced analytics</li><li>Ensure data accuracy, governance, and performance across BI solutions</li><li>Partner with stakeholders to translate business requirements into technical solutions</li><li>Monitor, troubleshoot, and optimize BI performance and refresh processes</li><li>Document BI architectures, data models, and reporting standards</li></ul><p><br></p>
We are looking for a detail-oriented Staff Accountant to join our team in Jacksonville, Florida. This Contract to permanent position offers an excellent opportunity for a motivated individual to contribute to essential accounting functions and grow within the organization. The ideal candidate will have strong analytical skills and a solid understanding of accounting principles, ensuring accuracy and efficiency in financial processes.<br><br>Responsibilities:<br>• Oversee accounts payable and accounts receivable processes to ensure accuracy and timeliness.<br>• Conduct thorough bank reconciliations to maintain financial integrity.<br>• Manage general ledger activities, including preparing and posting journal entries.<br>• Assist with month-end close procedures to ensure timely reporting.<br>• Utilize accounting software such as NetSuite, Oracle, QuickBooks, and SAP to perform daily tasks.<br>• Generate and analyze financial reports to support decision-making.<br>• Collaborate with other departments to resolve discrepancies and streamline workflows.<br>• Maintain compliance with accounting standards and regulations.<br>• Support audits by providing necessary documentation and explanations.<br>• Identify opportunities to improve accounting processes and implement solutions.
We are looking for an experienced Application Development Project Manager/Lead to drive innovation and lead cutting-edge AI projects in Jacksonville, Florida. This role involves guiding the strategic design and implementation of AI-powered workflows and solutions, while collaborating closely with cross-functional teams. The ideal candidate will possess a strong background in design, project management, and AI technologies, ensuring the creation of impactful and user-centered solutions.<br><br>Responsibilities:<br>• Lead the design and development of AI-driven features and workflows, identifying opportunities for automation and enhancement.<br>• Analyze existing business processes to uncover areas for improvement and reimagine customer journeys using AI.<br>• Develop intelligent workflows and experiences powered by AI agents, incorporating adaptive decision-making and task automation.<br>• Create prototypes for AI-driven user interactions, blending predictive systems and large language models into intuitive interfaces.<br>• Collaborate with product managers, engineers, and data scientists to shape the behavior and user experience of AI solutions.<br>• Design and refine user interactions and interfaces, including wireframes, mockups, and high-fidelity visuals.<br>• Utilize AI-assisted prototyping tools to accelerate the design validation process and ensure seamless user experiences.<br>• Maintain consistency across AI features by contributing to scalable design systems and reusable patterns.<br>• Prepare executive presentations for product concepts, effectively communicating design strategies to senior stakeholders.<br>• Stay updated on emerging technologies and trends to integrate innovative solutions into the design process.
We are looking for a highly organized and motivated Administrative Assistant to join our team in St Augustine, Florida. In this Contract to permanent role, you will play a vital part in ensuring the efficiency of daily operations by managing client files, coordinating communications, and supporting various administrative tasks. This position offers the opportunity to contribute to a growing team dedicated to delivering excellent service and results.<br><br>Responsibilities:<br>• Organize and maintain client files, tax records, and related documentation to ensure easy access and accuracy.<br>• Prepare and submit property tax appeal documents to the appropriate agencies in a timely manner.<br>• Monitor deadlines, track appeal statuses, and update internal databases and county systems.<br>• Draft detailed correspondence, forms, and reports to assist consultants in their work.<br>• Schedule and coordinate meetings, hearings, and appointments with clients and county officials.<br>• Handle sensitive client information with discretion and maintain confidentiality at all times.<br>• Provide support during high-volume tax appeal periods, including performing data entry and scanning documents.<br>• Assist in managing billing processes, invoicing, and tracking payments.<br>• Perform general administrative duties as needed to support office operations.
